It's been two months since this profile received a new review

Realtime Reviews & Product Details

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.

Seller

Recursive Labs

Discussions

Realtime Community

Languages Supported

English

Product Description

Realtime by Recursive Labs is a comprehensive visual customer engagement platform designed to enhance real-time interactions between businesses and their customers. It offers a suite of tools including secure, no-download co-browsing, screen sharing, video chat, and mobile camera streaming, enabling seamless communication across web, mobile, and desktop platforms. This versatility allows businesses to provide immediate, personalized support without requiring customers to install additional software. Key Features and Functionality: - Co-Browsing and Screen Sharing: Agents can view and interact with customers' screens in real-time, facilitating step-by-step guidance through complex processes. - Video and Audio Conferencing: Supports instant, secure video and audio interactions, enhancing the personal connection between agents and customers. - Mobile Camera Streaming: Allows customers to share live video from their mobile devices, enabling agents to assess and address issues more effectively. - In-Browser Application: Operates directly within web browsers, eliminating the need for downloads and ensuring ease of access. - Session Recording: Provides the ability to record sessions for quality assurance and training purposes. - Data Security: Implements robust encryption standards to secure data both in transit and at rest, ensuring customer privacy. - Multi-Platform Support: Compatible with various devices and operating systems, including iOS, Android, Windows, and Mac, ensuring broad accessibility. Primary Value and Solutions Provided: Realtime addresses the need for efficient, personalized customer support by enabling businesses to interact with customers in real-time through visual engagement tools. By allowing agents to see exactly what customers are experiencing, it reduces misunderstandings and accelerates issue resolution. This immediate, face-to-face interaction builds trust and enhances customer satisfaction. Additionally, the platform's no-download approach ensures a frictionless experience, encouraging higher customer engagement and loyalty. Overall, Realtime empowers businesses to deliver superior support, streamline operations, and foster stronger customer relationships.

Overview by

Andrew Harmon

Top-Rated Alternatives

View All Alternatives

Realtime Media

Realtime Demo - Live Cobrowsing with No Downloads

Recursive Labs Realtime Cobrowsing & Full Desktop Screenshare make it easy to launch real-time collaborative sessions through your CRM.

G2 reviews are authentic and verified.

Here's how.

Shaun D.

Sales Development Representative

Mid-Market (51-1000 emp.)

11/4/2024

"Boosting Customer Retention with Recursive Lab's Realtime Support"

4.5/5

What do you like best about Realtime?

With recursive Lab's Realtime tools customers dont have to struggle to explain their issues or navigate processes on their own this lower customers efforts scores and improves the overall user experience Recursive Lab's Realtime solutions are built with data security in mind adhering to industry regulations this is particularly helpful for industries handling sensitive customer information such as finance or healthcare Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Limited Usecases for businesses that dont rely heavily on customer interaction Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime enables businesses to troubleshoot technical issues remotely without the need for on site visits this is especially beneficial for tech companies Recursive Lab's Realtime co-browsing and collaboration help build trust by offering transperncy and personalized assistance customer feel reassured when they can see a representative working directly with them to solve issues or explain services Review collected by and hosted on G2.com.

Hitesh S.

Research Analyst

Mid-Market (51-1000 emp.)

11/7/2024

"Transforming Customer Experience with Recursive Lab's Realtime Capabilities"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime co-browsing feature help businesses increase efficiency, customer satisfaction and growth with Recursive Lab's Realtime tool, support agents can guide customers on a website or in an app this makes it easier for customers to get the help they need Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Dependency on strong internet connection which can limit accessibility for users in area with slower networks Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime tool promotes a better customer experience overall, Recursive Lab's Realtime agents offer fast and clear assistance, customer have a smoother and less frustating experience this positive interaction build trust and encourages customers to return, with realtime interactions agents quickly understand the problem making their work more efficient, they can assist more customer in less time which means the business can serve more people without adding extra staff Review collected by and hosted on G2.com.

Satish P.

Business Development Representative

Mid-Market (51-1000 emp.)

11/2/2024

"Real time solutions with Recursive lab Analysis"

4.5/5

What do you like best about Realtime?

The fast processing and adaptability enhance user experience providing quick and relevant feedback which is crucial in applications like customer service or online transactions, builtin error handling allows the system to recover from issues quickly minimizing disruptions in operations Review collected by and hosted on G2.com.

What do you dislike about Realtime?

For smaller businesses the cost of implementing such robust engagement tools could be a consideration as it might be more suited to larger companies with higher volume of customer interactions Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

In industries like finance and retail where timely information is crucial Recursive Lab Realtime enable businesses to process data instantly allowing for quicker decision making, support continous analysis for more accurate trend forecasting and insights, Increases efficiency and automate repetitive tak lowering the cost associated with manual processing, Provides immediate feedback and services improving customer satisfaction and engagemnet Review collected by and hosted on G2.com.

bhavya P.

Business development representative

Mid-Market (51-1000 emp.)

11/6/2024

"Recursive Lab's Realtime Techniques for better performance"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime Facilitate better customer experience management with the ability to analyze customer behavior and preferences in real time, businesses can personalize their offerings and improve customer satisfaction this helps increase loyalty and drives long term customer relationship Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Platform's advance features may come with a learning curve for Businesses who are not familiar with such technology Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime improve customer satisfaction by providing businesses with the ability to respond quickly to customer inquires and issues with real time data processing customer service teams can address complaints and concern faster improving the overall experience Recursive lab's Realtime improves collaboratiob between departments by providing a shared platform for real time data, teams can stay informed and work together more effectively to achieve common goals Review collected by and hosted on G2.com.

Ashwin D.

Business Development Representative

Mid-Market (51-1000 emp.)

11/4/2024

"Transforming Sales and Support with Recursive Lab's Realtime technology"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime platform provides valuable insights into customer interactions by analyzing data on usuage patterns and customer behavior businesses can identify area of improvement and optimize their supporr startegies Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The effectiveness of Recursive Lab's Realtime depends on a stable and fast internet connection in region with inconsistent internet service the tool may not perform as intended Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

By providing seamless and effective support through real time engagement businesses can improve customer retention, faster and more efficient issue resolution helps to reduce frustation and prevent customers from leaving for competitors Recursive Lab's Realtime tools facilitate collaboration between different departments such as customer support , sales and technical teams by allowing them to share live information and visuals this helps improve problems solving and customer response times Review collected by and hosted on G2.com.

Sanjana P.

research Analyst

Mid-Market (51-1000 emp.)

11/4/2024

"Streamline Remote Assistance with Recursive Lab's Realtime Platform"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime simplifies customer onboarding by providing real time visual guidance this reduces onboarding time, minimizes errors, and ensures a smooth and efficient customer journey the platform streamlines operations by reducing the need for in person meeting meetings and site visits this saves time and resources while maintaining high level of productivity and collaboration Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Employees may need trainig to effecyively use the tools Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime solution optimizes support processes by enabling agents to visually assist customers this reduces resolution time minimizes back and forth communication and improves overall support efficiency by providing interactive product demonstrations and personalized guidance businesses can enhance the sales process and drive conversions, Recursive Lab's Realtime visual interactions help build trust and confidence leading to more informed purchasing decisions Review collected by and hosted on G2.com.

Abirami I.

Business Development Representative

Mid-Market (51-1000 emp.)

11/10/2024

"Elevating Digital Customer Experience with Recursive Lab's Realtime Visual Engagement Solutions"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime allows support teams to offer instant hands on assistnace via co-brosing where they can see the users screen and provide direct guidance this minimize back and forth communication and accelerate resolutions enhancing the overall support Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Cost of implementing the solution may be high for small businesses Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

With Features like chat, co-browsing and video calls Recursive lab's Realtime helps companies maintain continous engagement with their customers this personalized interaction builds stronger relationships, increasing user loyalty and encouraging more frequent use of the platform, by enabling real time secure collaboration businesses can provide efficient and personalized support troubleshoot issues and guide customers through complex processes seamlessly this visual emgagemnet empower businesses to build stronger customer relationship and drive higher satisfaction Review collected by and hosted on G2.com.

Rajeev B.

Business Development Representative

Mid-Market (51-1000 emp.)

11/4/2024

"Improving Customer Satisfaction with Recursive Lab's Visual Engagement Platform"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime platform empower businesses to deliver exceptional customer experiences by providing real time visual interactions, businesses can offer personalized assistance guide customers through complex tasks and resolve issues efficiently leading to increased customer satisfaction the platform facilitates seamless remote collaboration between teams and customers Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Integrating such tools with existing system might requires technical expertise and time Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

With Recursive Lab's realtime visual engagement tools support teams can reduce the time spent on calls by seeing exactly what the customer experiencing and providing immediate assistance, by providing real time interactive solutions businesses can enhance their customer service experience this make it easier for support agents to guide customer through complex processes on their screen leading to quicker problem resolution and higher customer satisfaction Review collected by and hosted on G2.com.

Navya S.

Business Development Representative

Mid-Market (51-1000 emp.)

11/6/2024

"Achieving Customer Centric Goals with Recursive Lab's Realtime"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime foster innovation by enabling businesses to continuosly monitor customer behaviour, market trends, and internal performance this real time visibility allows for rapid adjustment to products, services and strategies, through this companies stay ahead of their competitors Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Dependency on a strong internet connection which can limit accessibility for user in area with slower networks Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime data visualization is a valuable feature by transforming raw data into actionable insights in Realtime, businesses can make quick adjustment to their strategies or operations leading to improved outcomes, with real time analytics businesses can identify inefficiencies or area of improvement immediately this quick detection help teams to take action and correct any issues before they escalate saving time and resources Review collected by and hosted on G2.com.

Pallavi M.

Research Analyst

Mid-Market (51-1000 emp.)

11/5/2024

"Recursive Lab's Realtime Expertise in real time customer interaction"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime tools allow businesses to address customer issues as soon as they arise leading to faster resolutions and higher customer satisfaction Recursive Lab's Realtime solutions can be adapted to different business needs and industries making them versatile for various applications Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Implementing and maintaining real time interaction tools might require significant technical expertise Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime provide immediate assistance and reduces the time spent on communication, employees can focus on more important task improving overall efficiency real time tools facilitate better communication within teams allowing them to work together seamlessly share information quickly and solve problems faster quick and effective interactions can help build strong relationship with customers leading to increased and repeat business Review collected by and hosted on G2.com.