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Realtime

By Recursive Labs

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Realtime Reviews & Product Details

Realtime Media

Realtime Demo - Live Cobrowsing with No Downloads
Recursive Labs Realtime Cobrowsing & Full Desktop Screenshare make it easy to launch real-time collaborative sessions through your CRM.
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Realtime Reviews (40)

Reviews

Realtime Reviews (40)

4.5
41 reviews

Pros & Cons

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TA
Research Analyst
Mid-Market (51-1000 emp.)
"Recursive Lab Enhancing Customer Engagement with Real Time Solutions"
What do you like best about Realtime?

The Recursive lab's Real time solution support interactions across web, mobile and desktop platforms this makes it adaptable for users who need support on any device, the most important feature of Recursive Lab's Real time platform is its ability to provide interactive support through co-browsing and screensharing which allows agents to see and interact with a customers screen in real time guiding them step by step through complex processses Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The least Helpful Aspect of Recursive Lab's Realtime platform maybe while the platform provides robudt data security and privacy measures some users may still be hesitant to share their screen or allow remote access due to privacy concern Review collected by and hosted on G2.com.

AN
Business Development Representative
Mid-Market (51-1000 emp.)
"Enhancing Customer Experience and Sales with Recursive Lab's Realtime Co-Browsing Tool"
What do you like best about Realtime?

The most helpful Feature of Recursive Lab's Realtime tool is it provide personalized hands on support it allows agents to guide customers through websites or applications in real time this direct interaction reduces customer frustration , faster issue resolution and improves overall satisfaction Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The least helpful aspect of Recursive Lab's Realtime tool could be its reliance on stable internet connection Review collected by and hosted on G2.com.

Aneeta S.
AS
Research Analyst
Mid-Market (51-1000 emp.)
"Enhancing Customer Engagement with Recursive Lab's Real time Co-browsing and video Solutions"
What do you like best about Realtime?

Recursive Lab's tools help customer support teams assist people in real time through co-browsing and live video. Agents can see the customers screen and guide them directly, which solves issues faster and makes support feel more personal the tools are safe, easy to use and help companies make sure customers are satisfied on the first try Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The least helpful aspect of Realtime engagement tools might be their dependency on a strong internet connection which can limit accessibility for users in area with slower networks Review collected by and hosted on G2.com.

SB
Research Analyst
Mid-Market (51-1000 emp.)
"Driving Innovation with real time technologies at Recursive Lab's Realtime"
What do you like best about Realtime?

With Recursive Lab's Realtime Co-browsing tool customer service agents can see and interact with the customer's screen in real time this makes it easier to explain things and help solve problems faster by guiding customers throughtout the process businesses can reduce confusion and increase customer satisfaction Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The least helpful aspect of Recursive Lab's Realtime could be its dependency on stable internet connection Review collected by and hosted on G2.com.

KV
Research Analyst
Mid-Market (51-1000 emp.)
"Addressing Onboarding challenges with Recursive Lab's Realtime Co-Browsing Technology"
What do you like best about Realtime?

Recursive Lab's Realtime often work across various platform including web and mobile this ensures businesses can provide consistent support regardless of how customer access their services, Recursive Lab's realtime offer customizable solutions that can be tailored to meet specific business needs making their tools adaptable for different industries and workflows Review collected by and hosted on G2.com.

What do you dislike about Realtime?

For smaller companies or startups the cost of implementing Recursive Lab's Realtime enagagemnet tools can be significant Review collected by and hosted on G2.com.

SR
Sales Development Associate
Mid-Market (51-1000 emp.)
"Improving d Sales and Support Conversion with Recursive Lab's Realtime Features"
What do you like best about Realtime?

Recursive Lab's Realtime enables sales team to deliver enaging, interactive product demonstrations through co-browsing and live video support, this remote hands on approach helps prospects understand the product better even without in-person meetings making it ideal for global customer base Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The platforms advance features may come with a learning curve for those who are not familiar with a technical background Review collected by and hosted on G2.com.

SM
Research Analyst
Mid-Market (51-1000 emp.)
"Driving Performance through Real time Engagement strategies at Recursive Lab's Realtime"
What do you like best about Realtime?

one of the most helpful aspects of Recursive Lab's Realtime is their ability to provide immediate insights. with real time processing, data is analyzed on the fly enabling quick decision making this is especially crucial in industries where timely data is essential such as finance, healthcare and e-commerce Review collected by and hosted on G2.com.

What do you dislike about Realtime?

High implementation cost cost especially for small busineses Review collected by and hosted on G2.com.

RV
Research Analyst
Mid-Market (51-1000 emp.)
"Improving Customer Support Efficiency through real time Communication with Recursive Lab's Realtime"
What do you like best about Realtime?

The most important aspect of Recursive Lab's Realtime tool is it allow agents to guide customer step by step through the complicated task ensuring that the customer can complete their task smoothly without confusion or error this feature is particularly helpful in situations where customers need assistance with detailed instruction or processes Review collected by and hosted on G2.com.

What do you dislike about Realtime?

It can be less affordale for small businesses Review collected by and hosted on G2.com.

MG
Research Analyst
Mid-Market (51-1000 emp.)
"Transforming Customer Experience with Recursive Lab Realtime"
What do you like best about Realtime?

The most helpful thing about Recursive Lab Realtime is that it processes incoming data instantly allowing for rapid decision making and responsiveness in fast paced environment by using Recursive techniques it simplifies complex tasks breakinf them down into manageable parts which enhances overall operational efficiency Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The platforms Advance features such as video chat Co-browsing may come with a learning curve for agents and customers who are not familiar with such technology Review collected by and hosted on G2.com.

AC
Business Development Representative
Mid-Market (51-1000 emp.)
"Enhancing Digital Enhancement with Recursive Lab's Realtime Solutions"
What do you like best about Realtime?

The most helpful aspect of Recursive Lab's Realtime solutions lies in their ability to enhance customer engagement and experience by providing instant interactions their tools enable businesses to offer real time assistance, interactive customer support and collaborative browsing which reduces friction points in customer journeys Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Complexity of intergration and customization for businesses with limited technical resources Review collected by and hosted on G2.com.

Pricing

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Realtime Features
Group Live Chat
Audio Conferencing
Video Conferencing
Notifications Blocker
Remote Control
Password Protection
Recording
In-Browser Application
Screen Sharing
File Sharing
Multi - Session Handling