---
title: Realtime Reviews
meta_title: 'Realtime Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 41 reviews by the users' company size, role or industry to
  find out how Realtime works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 41
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: IT Infrastructure
  url: https://www.g2.com/categories/it-infrastructure
---

# Realtime Reviews
**Vendor:** Recursive Labs  
**Category:** [Remote Support Software](https://www.g2.com/categories/remote-support)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 41
## About Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.



## Realtime Pros & Cons
**What users like:**

- Users appreciate the **instant interactive support** of Realtime, enabling quick problem-solving through co-browsing and live video chat. (18 reviews)
- Users value the **instant interactive support** of Realtime, enabling efficient problem-solving through co-browsing and video chat. (15 reviews)
- Users commend the **instant interactive support** of Realtime, enabling efficient problem-solving and enhancing customer satisfaction. (14 reviews)
- Users value the **instant video chat** of Realtime, enhancing support through real-time communication and personalized assistance. (10 reviews)
- Users value the **instant communication** of Realtime, enhancing engagement and accelerating support resolutions effectively. (9 reviews)
- Screen Sharing (9 reviews)
- Navigation Ease (8 reviews)
- Troubleshooting (7 reviews)
- Video Conferencing (7 reviews)
- Video Quality (7 reviews)

**What users dislike:**

- Users find the **dependency on a stable internet connection** limits accessibility, especially in areas with slow networks. (11 reviews)
- Users often face difficulties due to the **dependency on stable internet connection** , limiting accessibility in slower network areas. (11 reviews)
- Users face challenges due to the **dependency on a stable internet connection** , limiting accessibility for some users. (10 reviews)
- Users find the **poor connectivity** of Realtime limits accessibility, especially in areas with slower networks. (10 reviews)
- Users find the **implementation cost high** , making it challenging for smaller businesses to adopt Realtime effectively. (8 reviews)
- Steep Learning Curve (7 reviews)
- Learning Curve (6 reviews)
- Pricing Issues (6 reviews)
- Small Business Limitations (6 reviews)
- Implementation Difficulty (3 reviews)



- [View Realtime pricing details and edition comparison](https://www.g2.com/products/recursive-labs-realtime/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-22+07%3A36%3A01+-0500&secure%5Bsession_id%5D=41b87915-0782-4c18-ba66-7a3408caaa73&secure%5Btoken%5D=4346840df7013a721fd89ba96c2d0c92467a8e1dd4abd511a0d263d6572edf80&format=llm_user)

## Realtime Features
**Communication**
- Status Updates
- Instant Messaging
- Activity Feed
- Notifications
- Comments and Voting
- Discussions
- User Directory
- Online Status of Coworkers

**Presenter Tools**
- Live Preview
- Notifications Blocker
- Remote Control
- Switch Presenter

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Multi - Session Handling
- Multi-Monitor Support

**Administration**
- Access Control
- Web Page Navigation
- Real Time Assistance

**Agentic AI - AWS Marketplace**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration

**Content Management**
- File Sharing
- Document Collaboration
- Version Control
- Tagging
- Knowledge Base
- Surveys

**Conferencing Options**
- Group Live Chat
- Audio Conferencing
- Video Conferencing

**Security**
- Data Security
- Data Masking

**Productivity Tools**
- Task Management
- Calendar
- Search
- Mobile
- Multi-Language Support

**Application Tools**
- Password Protection
- Recording
- In-Browser Application

**Communication **
- Video Conference Call
- Screen Annotations

**Administration**
- Moderation
- User, Role, and Access Management
- Performance and Reliability

**Security**
- Data Encryption
- Compliance

**Agentic AI - Screen Sharing**
- Decision Making

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**Performance**
- Reporting

## Top Realtime Alternatives
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,949 reviews)
  - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (692 reviews)
  - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (511 reviews)