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SP

S P.

Analyst

Marketing and Advertising

Small-Business (50 or fewer emp.)

5/22/2025

"Solid Subscription Platform with Great Automation and Room for Analytics Improvement"

5/5

What do you like best about Recurly?

I love the clean and intuitive analytics dashboard, the ability to easily download detailed reports, and the powerful automation features. Integrations with Salesforce and Mailchimp help us streamline subscriber workflows, and the customizable dunning emails are a great tool for revenue recovery. Recurly saves our team time and effort across the board. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

One key limitation is the lack of detailed insights into the effectiveness of dunning emails—there's no clear way to measure open rates, click-throughs, or recovery success by email version or cadence. Some reporting features feel a bit rigid and could benefit from more customization. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

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We're thrilled to hear that Recurly is saving your team time and effort with recurring payments, automation, and revenue recovery! We appreciate your feedback on the need for more detailed insights into dunning emails and more customizable reporting features. Your input is valuable as we strive to improve our platform.

UM

Verified User in Music

Mid-Market (51-1000 emp.)

7/1/2025

"How I work with Recurly"

4.5/5

What do you like best about Recurly?

It is fast

you can jump from account to subscription to transactions very easily, so you can check reasons of decline, dates and billing informations easily

you can add notes

you can edit billing info and add vat in the customer's accounts Review collected by and hosted on G2.com.

What do you dislike about Recurly?

I would like to search for credit card holder's name and surname

I would like to be able to search for label names that are subscribed to Hype Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

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We're glad to hear that you find Recurly fast and easy to navigate! We appreciate your feedback about the search functionality, and we'll pass it along to our product team for consideration.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/5/2025

"Simple Billing Lookup Tool for Frontline Support"

5/5

What do you like best about Recurly?

As a support rep with limited permissions, I appreciated how easy it was to check billing issues. I could quickly see if a payment went through, and if not, Recurly clearly showed the decline reason returned by the bank. It was also helpful to view a customer’s past and upcoming invoices in one place—no digging around needed. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Some billing-related cases still had to be escalated to the accounting team, but that was likely due to internal permissions and policy rather than any issue with Recurly itself. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly helps streamline subscription billing and customer payment tracking. As a support user, it made it easy to investigate billing issues, confirm payment status, and access invoice history—all without needing to involve engineering or finance for basic tasks. This saved time and helped resolve customer questions faster. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

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We're glad to hear that our billing lookup tool has been helpful for you in quickly resolving customer payment issues and accessing invoice history. We sincerely appreciate your feedback!

EB

Eylül B.

Director of Sales and Customer Success

Small-Business (50 or fewer emp.)

2/5/2025

"It's a stable billing management tool, unless you need help with something"

3.5/5

What do you like best about Recurly?

Recurly is a relatively stable platform and as a billing management tool that’s crucial. It rarely experiences major issues or complete breakdowns, which gives us confidence that our subscription billing will run smoothly without unexpected disruptions. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Recurly's support team is responsive, which is great. However, the consistency in their answers can be hit-or-miss. You could be ssking the same question to different reps and get completely different responses. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

We use Recurly to manage our subscription billing and customer subscriptions. It also has a solid dunning management system that helps with failed payments. There is also basic subscription analytics for tracking key metrics, though it's more suited for straightforward reporting rather than in-depth analysis. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

6/29/2025

"Rich API & webhooks"

5/5

What do you like best about Recurly?

Well-documented APIs and events make it easy to integrate with your product and automate workflows (like updating user entitlements, triggering fulfillment, or CRM sync). Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Recurly can become expensive for startups or high-volume businesses as pricing grows with revenue. Custom quotes are often needed. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

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It's great to hear that Recurly is helping you ensure tax compliance, standardize invoicing across regions, and provide valuable financial visibility through dashboards and metrics! We appreciate you taking the time to leave us a review.

PS

Prince S.

Director - Marketing

Small-Business (50 or fewer emp.)

1/20/2025

"One of the Great Tools to Boost Subscription Based Businesses"

4.5/5

What do you like best about Recurly?

- The systems sends reminders to the customers (2-3 weeks in advance) who are on Annual or Monthly Subscription for renewals.

- There are multiple payment gateways that can be integrated for global clients

- Support team quicky reponds to the queries if we face any problem Review collected by and hosted on G2.com.

What do you dislike about Recurly?

- Customers sometime complain that they have limited visibility, which can be improved

- To operate it, one requires a bit of technical knowledge. This leads to dependency on technical person Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly has smoothen the process of our subscription based business, with this tool we do need to send reminders or offers manually. This tool automates the entire process and make it easy for our sales team as well as for our customers. With multiple payment options it becomes very easy to engage with our global customer base. Review collected by and hosted on G2.com.

AI

Verified User in Internet

Small-Business (50 or fewer emp.)

5/8/2025

"Terrible analytics"

1/5

What do you like best about Recurly?

Recurly has potential to be a solid tools for online subscription businesses but it fails to deliver on many aspects. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

The analytics part is truly pathetic and Recurly does not invest even a cent in developting this important part of billing tool. You can't get even the simplest data points out of their useless analytics. Also, many times the data is completely wrong. Customer support will ignore you for months on this topic. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

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Hi there,

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration with Recurly’s analytics and support experience—it’s not the standard we strive to deliver. Analytics is a key focus area, and we’re actively investing in improvements to ensure customers can access accurate, actionable insights.

Please reach out to our team at support@recurly.com—we’d love the chance to help improve your experience and earn back your trust.

—The Recurly Team

TG

Tracee G.

Customer Care Center Coordinator

Enterprise (> 1000 emp.)

11/21/2024

"Excellent product, empowers user to assist customer with ease"

5/5

What do you like best about Recurly?

Customer and billing information is easy to search through and locate. The steps to process refunds or provide invoices to customers are available in only a couple clicks. Allows us to support our customers quickly and efficiently! Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Has trouble integrating with our CMS at times. We have to work them like they are 2 different systems. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly creates invoices and then processes billing for our user's subscriptions on their renewal dates. When a sub is cancelled, Recurly stops the billing process. Recruly also communicates with our CMS (in most cases) when payment has not been collected and stops the sub access automatically. Recurly also continues to try to recover past due payments. Review collected by and hosted on G2.com.

UE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

3/19/2025

"Must have for subscription management"

5/5

What do you like best about Recurly?

Really like its clear and effective subscription management tool with dunning email, analysis all-in-one on this platform. The CS chat is good that you usually get the reply right the way Review collected by and hosted on G2.com.

What do you dislike about Recurly?

not much since I think it is very comprehensive and maybe it can add more customized repoert Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

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We're happy to hear that you find our subscription management tool comprehensive and effective, and that our customer service chat has been responsive. We will take note of your suggestion for more customized reports for future enhancements.

DZ

Daniel Z.

Co-Founder

Mid-Market (51-1000 emp.)

8/21/2024

"Growing Powtoon with Recurly: A Decade of Product Evolution and Top-notch CSM"

5/5

What do you like best about Recurly?

Powtoon has experienced significant growth with Recurly for over 10 years, and I have witnessed the remarkable development of their product. I appreciate their Support and Success team; they are among the best Customer Success Managers (CSMs) I've had the pleasure to work with. The customer success representatives consistently deliver outstanding service, and the continuous innovation and improvement of their tools have been impressive over the years. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

I'd wish they had a cancalation flow whouch would make the platform complete. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly is a comprehensive solution that effectively addresses billing and invoicing needs, as well as dunning payments and analytics. A robust platform that streamlines the entire billing cycle can significantly enhance operational efficiency by automating the invoice generation process, thereby reducing manual errors and saving invaluable time.

Implementing an effective dunning management system is essential for maintaining a healthy cash flow. An automated system that sends timely reminders for overdue payments can significantly reduce the risk of revenue loss. Personalized communication strategies can also be integrated to ensure that reminders are respectful and foster positive customer relationships, leading to increased customer loyalty.

Moreover, leveraging advanced analytics and reporting tools is crucial for informed decision-making. A dashboard that provides insights into key financial metrics—such as payment patterns, customer behavior, and revenue forecasts—enables businesses to identify growth opportunities and areas needing improvement. By analyzing this data, organizations can make strategic decisions that align with their financial goals. Review collected by and hosted on G2.com.