Being able to customize reports with filters and additional columns of information Review collected by and hosted on G2.com.

It can be difficult to get live customer support Review collected by and hosted on G2.com.

I love Recurly for its intuitive and easy-to-navigate user interface, which simplifies accessing all subscription details on a single page without the need to jump between multiple screens. This streamlined approach enhances efficiency in managing the various aspects of subscriptions, timelines, and payments, which is particularly valuable for our Payment SaaS app that delivers premium services through subscriptions. Furthermore, transitioning to Recurly was a positive experience compared to our previous platform, thanks to its straightforward onboarding and supportive environment. The setup process was quick, enabling us to start testing promptly and with ease. This efficiency in initial setup certainly contributes to a smoother operational flow. Review collected by and hosted on G2.com.

I find the third-party integrations with Recurly to be somewhat problematic. If these integrations are not executed properly, they can become messy, leading to coordination challenges. This requires improvement in the integration process and better coordination between Recurly and third-party services. Review collected by and hosted on G2.com.

Reports. Ease of setting up and maintaining subscriptions Review collected by and hosted on G2.com.

some restrictions to editing subscriptions. one major issue is the gateway communication, voided transaction processes and we have to request a refund from our gateway. Also, when there is a chargeback, Recurly doesn't know and invoice stays paid when the invoice should fail and transaction decline. We have to request this action separately and sometimes it takes Recurly months to adjust. Review collected by and hosted on G2.com.

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The ability to update payments with just one click is incredibly beneficial in reducing churn, ensuring that customers can manage their subscriptions efficiently without hassle. Recurly's easy user interface makes navigating the platform straightforward, allowing me to perform most changes on my own without needing additional support. I appreciate that Recurly continues to enhance its reporting capabilities, providing me with more tools to analyze and optimize performance. Overall, the combination of these features significantly eases subscription management and improves overall customer satisfaction. Review collected by and hosted on G2.com.

I find the acquisition flow reporting with Recurly problematic. Additionally, the $0 authorizations do not function as expected, which can be frustrating. When encountering a peculiar bug or issue, resolving it tends to be challenging, possibly due to insufficient support or complicated processes. Review collected by and hosted on G2.com.

A good tool for managing recurring subscription payments Review collected by and hosted on G2.com.

Difficulty in setting up card-less/free plans.

Feature requests are disregarded or difficult to plan and implement Review collected by and hosted on G2.com.

I appreciate Recurly for its seamless management of all our customers' billing, which significantly simplifies this aspect of our operations. The automation features stand out as a major benefit, as they ensure our customers are automatically charged on a regular schedule, be it monthly, quarterly, bi-annually, or annually, without any manual involvement after the initial setup. This automation reduces the burden of manual billing processes and allows me to focus on other important tasks. Additionally, the dunning cycles are particularly noteworthy; if payments fail due to issues like credit card declines or overdue invoices, Recurly automatically handles these situations with cycles that communicate the issues efficiently, ensuring we maintain smooth financial operations without requiring constant oversight or manual intervention. Review collected by and hosted on G2.com.

The reporting and analytics features are not as robust and user-friendly as I would like. It involves many steps and feels overly complicated without a clear reason. In addition, some basic reports are missing, making it challenging to access necessary data quickly. Review collected by and hosted on G2.com.

I appreciate how Recurly provides a single source of truth for managing subscriptions, which is incredibly useful for our business operations. I love the capability to plug and play any payment services provider with minimal effort, which speaks volumes about its flexibility. The team at Recurly stands out by continuously pushing boundaries to expand its capabilities, enabling us to manage subscriptions seamlessly. This expansion directly supports our business needs, such as achieving higher payment acceptance rates and entering new markets efficiently. Over the years, I’ve noticed significant improvements in Recurly's setup process, suggesting that it is now easier to implement, showing their commitment to user experience enhancement. Review collected by and hosted on G2.com.

I find it somewhat cumbersome to handle price localization, tax inclusive versus exclusive options, and to conduct pricing A/B tests. Additionally, the documentation could be improved; it's currently spread out and can be inconsistent, which makes it challenging to find the necessary information quickly. Review collected by and hosted on G2.com.

I love how easy it is to view and edit subscriptions with Recurly. The customer service team is always eager to help, which helps streamline our processes and manage the day-to-day communication with our customers about billing. Review collected by and hosted on G2.com.

Some of how exceptions are applied can seem counterintuitive at times. But once the support team explains the reasoning, it works great. Review collected by and hosted on G2.com.

The Recurly team eventually worked with us to resolve a major misunderstanding around transaction overages, granting us a waiver until the end of the current contract. This showed flexibility and a willingness to repair the relationship. Since then, communication has become clearer, and we now have more confidence in how terms are documented. Review collected by and hosted on G2.com.

Commercial transparency still needs to improve. Key costs and thresholds should be highlighted clearly in proposals and discussions upfront, not left to fine print in contracts. While our situation was eventually addressed, the process was longer and more difficult than it should have been. Better upfront clarity and proactive communication would help rebuild trust further. Review collected by and hosted on G2.com.

Their customer support is unmatched. When we faced a major gateway issue, Recurly jumped in immediately and helped us migrate, even though it was not their responsibility. The team was hands-on, responsive, and genuinely cared about solving our problem. It felt like we had a partner, not just a vendor. Review collected by and hosted on G2.com.

The interface feels a bit dated in some areas, and reporting could be more flexible out of the box like exporting detail New vs Recurring. But the platform is reliable, and their team more than makes up for it with excellent support. and I have to say continue to make improvements. Review collected by and hosted on G2.com.