The time saved manually updating accounts and subscriptions by utilizing the professional services team. Review collected by and hosted on G2.com.

Self-service functionality is definitely lacking. I've also raised the arbitrary dupe transaction window of 8 hours several times to no avail. Often times a users card will decline and they will ask us to reattempt shortly after, but recurly won't make the charge attempt as it thinks it's a duplicate. 8 hours is just too long and greatly impacts our users as they cannot get into our software if a payment is declined. Review collected by and hosted on G2.com.

I like how easy it is to set up accounts and subscriptions; it is straightforward to get Recurly setup and working. The automation of the billing is the highlight, it is very nice to set up an account and have the invoices set out automatically. Review collected by and hosted on G2.com.

Recurly is great for straightforward billing situations it is not very customizable for more complex billing situations. If someone is dealing with many custom billing situations, Recurly might not be the best tool. Review collected by and hosted on G2.com.

I like how compatible recurly is with the systems that we have in place. I enjoy how intuitive the interface is... What I enjoy the most though, is the accessibility to the support team and how responsive and helpful they are. It's so helpful knowing that I can always reach out and receive assistance, no matter what time of day. Review collected by and hosted on G2.com.

I dislike the limitations with invoices as far as what can be displayed on them. It would be nice if there were an "other" field so that I could add whatever vendor specific information is needed.

I'd also like to understand the reporting better. After this last update, we've had some difficulty understanding what the new numbers reflect and we haven't gotten any real help or clarity Review collected by and hosted on G2.com.

In my 6 months of using Recurly, it has been very helpful for us Customer Service Agents to provide answers to our customers' billing inquiries. Additionally, it seems to use and navigate. Review collected by and hosted on G2.com.

We usually process the refunds on our Admin's Dashboard and sometimes we don't notice that the funds were refunded as a credit, not to the original method of payment. This could sometimes lead to another customer complaint. Review collected by and hosted on G2.com.

Really easy to manage client accounts, add and modify subscriptions, cancel subscriptions, and bill clients for one-time work outside of their subscription. The platform backend is extremely user-friendly and a pleasure to use. Review collected by and hosted on G2.com.

The pricing model is strange and confusing. We signed up many many years ago at a grandfathered rate. Now, they are trying to upsell us to upgrade to one of their new plans which seem to contain fewer features, and where addons such as "wallet," which allow you to store multiple credit cards per client account, cost an additional several thousand dollars per year. I also dislike the fact that Recurly has very few native integrations. Instead, they expect you to use recurly.js to develop your own. That's not realistic for a lot of smaller businesses. Competitors often have hundreds of supported integrations ready out of the box. Review collected by and hosted on G2.com.

Solid, robust service with an experienced team, receiving updates on a steady schedule. Many advanced features that are available for businesses that operate internationally. Review collected by and hosted on G2.com.

Interface can be a little clunky. Some features took a while to be built. Customer profiles are still more confusing than they need to be. Some interface views would ideally be more customisable. Review collected by and hosted on G2.com.

the automatic billing has been awesome but what was really cool is the expired card updates.

That plus the dashboard telling us true LTV and the ease of cancelling a subscription (while letting it dun out throughout the trial period) really was unique. Review collected by and hosted on G2.com.

If I don't use a billing address I cannot setup a new subscription. This makes it very difficult for us since we don't request the billing address on our order forms. Review collected by and hosted on G2.com.

We've been using Recurly for years now, and we've been super happy. It takes all the heavy-lifting from our development regarding subscription management, billing, renewals, dunning, etc Review collected by and hosted on G2.com.

There is nothing I do not like about the product. One thing is that in some reports, there is no way to analyze all currencies at one - but we can leave without it. Review collected by and hosted on G2.com.

Easy to integrate, working as expected with not many big pains. Customer support was helping too and with a good time to response. UI wise it's good, easy to manage. Review collected by and hosted on G2.com.

We got a problem which we don't think makes sense. There is the successful payment answer even when transaction has been flagged for fraud prevention. So finally, the transaction could not be finally done and it's as successful in the system. There should be some kind of webhooks on the other side to get the actual status. Review collected by and hosted on G2.com.

Interface is easy to learn and easy to use. Review collected by and hosted on G2.com.

You are stuck using their sign up pages, which could have limitations. Creating custom sign up pages requires a lot of web develpment. The other big downfall is that there is no global setting to raise prices on existing subscriptions. All subscriptions befome grandfathered in at the price they signed up for. I recently tried to increase subscription rates for over 2000 customers and found I would have to go into each account one by one. Review collected by and hosted on G2.com.