It is very easy to use and we are able to easily send training reminders, etc., to our 300+ employees within seconds. Review collected by and hosted on G2.com.
The process of adding accounts is a little antiquated. Review collected by and hosted on G2.com.
This service is User Friendly!
Patients appreciate the reminder for their appointment. Review collected by and hosted on G2.com.
We have no complaints at this time!
We've always received positive feedback! Review collected by and hosted on G2.com.
Hello,
We're so glad to hear that the ReminderCall system is helping you remind patients of their appointments.
Thank you for the positive feedback!
See how Rectangle Health improvedThe fact that we can use different reasons to reach clients without making an actual phone call. Review collected by and hosted on G2.com.
That clients do not always respond in a timely manner, which by the way is not Reminder Call's fault. Review collected by and hosted on G2.com.
Thank you for your kind words. It is nice to see that the automated appointment reminders are freeing up your time to work on more pressing issues. Love it!
Let us know if you need any help!
See how Rectangle Health improved
I am able to let clients know two business days prior to their appointments which has saved me many late cancellation appointments. Review collected by and hosted on G2.com.
Sometimes clients text me using the reminder number instead of my actual business number. Review collected by and hosted on G2.com.
Hi Kevin,
Thank you for taking the time to leave a review. I'm so glad the software is still working for you, I know you've been with us for a while. Thank you for being a great customer!
See how Rectangle Health improvedI really like their response time is great! Review collected by and hosted on G2.com.
I do wish I had more time to learn the system, besides that no dislikes. Review collected by and hosted on G2.com.
Hello,
Thank you for taking the time to write about your experience with our software. We're so happy that it is working for you. If you'd like help learning the system, remember that walkthroughs are included with your account.
Thanks again!
I like that reminder call offers call and text as well. We have several patients that prefer text messages, but some of our older patients like a phone call. I also like that the customer service is quick and efficient when I need them. Review collected by and hosted on G2.com.
I can't think of any disadvantages to this company Review collected by and hosted on G2.com.
I love that you can store peoples information in the vault and charge them whenever need be without all of their information from their card showing. I like that you can set up people on auto-pay where you do not have to constantly go in and type their card info. each and every time. the system is super easy to navigate and learn. I also like how you can print off reports at the end of the day that can either tell you a grand total alone or it can provide a breakdown of all the payments that were ran that day, which can be helpful. Review collected by and hosted on G2.com.
So the only downside for me is that some of the auto-payments cant be scheduled like every other week so you have to individually put that in if it is every other week, the normal is usually every month for a payment which is ideal but some patients need different options. One thing that can be annoying is every time i turn around i have to re-login to the account which can take up more time....but at the same time i like it because of security purposes. Review collected by and hosted on G2.com.
Since we began using Reminder Call as our text messaging service we have seen an increase in clients keeping appointments. Also, it has decreased the phone calls from clients asking when and what time their appointment is.
Reminder Call is a breeze to use. It is directly connected to our online client data base. When we go to send daily check reminders we are able to check those that have given us permission to text them and uncheck those who do not want to receive a text reminder.
Since we have a couple of different administrative assistants, it is nice to be able to see that the text reminders were sent and also see who has replied to the reminder. Review collected by and hosted on G2.com.
At this point, the only downside would be that we are unable to text back. For those clients who are unable to keep their appoint, we'd rather text back and forth then get a notice to call them. Our clients are millennials and iGen's, so their primary method of communication is texting. It would help in serving our clients better to be able to text back through Reminder call. Review collected by and hosted on G2.com.
The service was integrated into our system 5 years ago with only several lines of code. Since then 96k txt and over 100k confirmation calls have been delivered. The value of the service is unparalleled. Review collected by and hosted on G2.com.
I'd like txt messages longer than 140 char. Review collected by and hosted on G2.com.
ReminderCall eliminates time calling patients every day and it is easy for patients to text us back replies. Reminders can go out when the office is on vacation and we can log in and check our account from home. Review collected by and hosted on G2.com.
At this point, we are happy with ReminderCall and its staff is very helpful when we do have any issues. Review collected by and hosted on G2.com.