--- title: Recharge Subscriptions Reviews meta\_title: 'Recharge Subscriptions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 55 reviews by the users' company size, role or industry to find out how Recharge Subscriptions works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 55 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce ---

### Recharge Subscriptions Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **ease of use** of Recharge Subscriptions, making subscription management effortless and engaging. [(4 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290543&qs=pros-and-cons#reviews)

Users value the **effortless subscription management** by Recharge, enhancing customer retention and engagement seamlessly. [(2 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290640&qs=pros-and-cons#reviews)

Users love how Recharge Subscriptions offers **effortless subscription management** , enhancing customer retention and engagement seamlessly. [(2 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2400959&qs=pros-and-cons#reviews)

Users love the **time-saving automation** of Recharge Subscriptions, making recurring orders effortless and enhancing customer engagement. [(2 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2400970&qs=pros-and-cons#reviews)

Users love the **billing efficiency** of Recharge Subscriptions, experiencing seamless automated recurring orders and easy setup. [(1 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2451818&qs=pros-and-cons#reviews)

Users find **limitations in customization** as advanced features often need custom coding, leading to occasional glitches. [(2 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290549&qs=pros-and-cons#reviews)

Users often face **software bugs** that lead to frustrating glitches and difficulties in managing subscriptions. [(2 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290585&qs=pros-and-cons#reviews)

Users experience **bug issues** with Recharge Subscriptions, suggesting it may rely on outdated code affecting performance. [(1 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290592&qs=pros-and-cons#reviews)

Users face challenges with **difficult setup** regarding frequency adjustments, leading to inconsistencies in subscription cycles. [(1 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2451780&qs=pros-and-cons#reviews)

Users experience **editing issues** with subscriptions, leading to frustration despite helpful customer service support. [(1 mentions)](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290625&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Recharge Subscriptions

##### 1. Ease of Use

Users appreciate the **ease of use** of Recharge Subscriptions, making subscription management effortless and engaging.
[
See 4 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290543&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Chad T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad T.")
CT

Chad T.

Small-Business (50 or fewer emp.)

5.0/5

"Reacharge’s Easy-to-Use Dashboard Keeps Getting Better"

What do you like about Recharge Subscriptions?

Reacharge has a very easy to use dashboard and is constantly improving their product offerings

 ![Tom l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom l.")
TL

Tom l.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Subscription Management with Customization Perks"

What do you like about Recharge Subscriptions?

I love how Recharge Subscriptions is extremely easy to use and basically runs itself. Once the product is set up with frequency options, customers can

##### 2. Customer Management

Users value the **effortless subscription management** by Recharge, enhancing customer retention and engagement seamlessly.
[
See 2 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290640&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Migena P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Migena P.")
MP

Migena P.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Subscription Management That Boosts Retention"

What do you like about Recharge Subscriptions?

Recharge makes subscriptions feel effortless. Customers don’t have to remember to reorder their favorite products simply show up on schedule. This dra

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great Subscription Site"

What do you like about Recharge Subscriptions?

Recharge integrates smoothly with Shopify and offers a customer interface that is quite user-friendly. It also enables administrators to send customer

##### 3. Subscription Management

Users love how Recharge Subscriptions offers **effortless subscription management** , enhancing customer retention and engagement seamlessly.
[
See 2 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2400959&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Tom l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom l.")
TL

Tom l.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Subscription Management with Customization Perks"

What do you like about Recharge Subscriptions?

I love how Recharge Subscriptions is extremely easy to use and basically runs itself. Once the product is set up with frequency options, customers can

 ![Migena P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Migena P.")
MP

Migena P.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Subscription Management That Boosts Retention"

What do you like about Recharge Subscriptions?

Recharge makes subscriptions feel effortless. Customers don’t have to remember to reorder their favorite products simply show up on schedule. This dra

##### 4. Time-saving

Users love the **time-saving automation** of Recharge Subscriptions, making recurring orders effortless and enhancing customer engagement.
[
See 2 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2400970&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Tom l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom l.")
TL

Tom l.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Subscription Management with Customization Perks"

What do you like about Recharge Subscriptions?

I love how Recharge Subscriptions is extremely easy to use and basically runs itself. Once the product is set up with frequency options, customers can

 ![Migena P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Migena P.")
MP

Migena P.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Subscription Management That Boosts Retention"

What do you like about Recharge Subscriptions?

Recharge makes subscriptions feel effortless. Customers don’t have to remember to reorder their favorite products simply show up on schedule. This dra

##### 5. Billing Efficiency

Users love the **billing efficiency** of Recharge Subscriptions, experiencing seamless automated recurring orders and easy setup.
[
See 1 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2451818&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Tom l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom l.")
TL

Tom l.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Subscription Management with Customization Perks"

What do you like about Recharge Subscriptions?

I love how Recharge Subscriptions is extremely easy to use and basically runs itself. Once the product is set up with frequency options, customers can

### 5 Cons or Disadvantages of Recharge Subscriptions

##### 1. Limitations

Users find **limitations in customization** as advanced features often need custom coding, leading to occasional glitches.
[
See 2 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290549&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Migena P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Migena P.")
MP

Migena P.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Subscription Management That Boosts Retention"

What do you dislike about Recharge Subscriptions?

Many advanced features especially around custom checkout experiences, dynamic subscription logic, or more complex bundle rules often require custom c

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great Subscription Site"

What do you dislike about Recharge Subscriptions?

At times, the platform can be a bit glitchy. Occasionally, customers are unable to edit their own subscriptions, which can be frustrating. However, I

##### 2. Software Bugs

Users often face **software bugs** that lead to frustrating glitches and difficulties in managing subscriptions.
[
See 2 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290585&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great Subscription Site"

What do you dislike about Recharge Subscriptions?

At times, the platform can be a bit glitchy. Occasionally, customers are unable to edit their own subscriptions, which can be frustrating. However, I

 ![Andrew C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew C.")
AC

Andrew C.

Small-Business (50 or fewer emp.)

3.5/5

"Legacy, but still holding its own"

What do you dislike about Recharge Subscriptions?

It does feel like it's built on some legacy code, which causes issues from time to time

##### 3. Bug Issues

Users experience **bug issues** with Recharge Subscriptions, suggesting it may rely on outdated code affecting performance.
[
See 1 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290592&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Andrew C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew C.")
AC

Andrew C.

Small-Business (50 or fewer emp.)

3.5/5

"Legacy, but still holding its own"

What do you dislike about Recharge Subscriptions?

It does feel like it's built on some legacy code, which causes issues from time to time

##### 4. Difficult Setup

Users face challenges with **difficult setup** regarding frequency adjustments, leading to inconsistencies in subscription cycles.
[
See 1 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2451780&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Tom l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom l.")
TL

Tom l.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Subscription Management with Customization Perks"

What do you dislike about Recharge Subscriptions?

I have found a bit of issue with regards to frequency in terms of setup. I had originally selected every 30 days but now my frequencies are off becaus

##### 5. Editing Issues

Users experience **editing issues** with subscriptions, leading to frustration despite helpful customer service support.
[
See 1 mentions
](https://www.g2.com/products/recharge-subscriptions/reviews?filters%5Bsentiment_snippet%5D=2290625&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great Subscription Site"

What do you dislike about Recharge Subscriptions?

At times, the platform can be a bit glitchy. Occasionally, customers are unable to edit their own subscriptions, which can be frustrating. However, I

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CB

Claire B.

Founder

1/6/2022

"Highly recommend Recharge for any subscription model"

5/5

What do you like best about Recharge Subscriptions?

After extensive research, I settled on Recharge for several reasons. They have a dedicated integrations team that took care of end-to-end customizations that I wanted for my sub-business. Their customer support team was responsive within hours. The second biggest reason was the UI for both my backend and my customers. They have managed incredible features to allow for multiple platform integration, deep analytics, upsell and customer portal capabilities, and support. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

There aren't many I can think of. If I had to be nit-picky and choose one thing that comes to mind, it would be the release of new features on Bigcommerce tends to come many months after Shopify. Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

My business consists of personalized subscription boxes and subscriptions to individual products, so everything I do revolves around this platform. The benefits have been 2000% increase in revenue growth and CAC dropped while LTV of customer increased. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Digna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Digna D.")
DD

Digna D.

Associate

Mid-Market (51-1000 emp.)

7/15/2022

"The best app ever"

5/5

What do you like best about Recharge Subscriptions?

You can see all the customer information in one place and make changes in the easier way possible. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

That not all the companies are using this amazing app Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

Canceling subscription, changing address, modifying subscription as well. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production")
AF

Verified User in Food Production

Small-Business (50 or fewer emp.)

11/21/2021

"Useful features at a slightly high price"

3/5

What do you like best about Recharge Subscriptions?

It does well what it needs to do. It lets customers know when orders will go through, etc. I like that customers can go in and edit their subscriptions themselves. Customer service was quick and helpful. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

Price is a bit on the high side for a tool that does mainly one thing, especially when already having to pay for every other service. Complex UI in backend for creating orders that dont have a card attached to them. Sometimes glitches on browsers when trying to access the backend through shopify. Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

Able to offer monthly product subscriptions on my shopify site.

Having a reoccuring set of orders that processes automatically allows me to focus on other aspects of the business. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/18/2021

"Works well but limited by Shopify"

3.5/5

What do you like best about Recharge Subscriptions?

It does an excellent job at managing the subscription relationship with the customer through the customer portal and the ability to create accounts at checkout. It also does an excellent job of allowing the customer and the company to customize the subscription relationship to fit best. Also, the customer service UI is pretty intuitive. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

There are a few restrictions generally imposed on Recharge by Shopify. First, you aren't allowed to use any alternative payment processor from Shopify Payments if you collect recurring revenue. Additionally, it forces the use of Shopify Checkout, which can be limiting to some companies. Lastly, to have a subscription product in the actual checkout and not as an upsell/down-sell post-purchase, you need to use the cart functionality. You aren't able to go directly to checkout from a buy button on the landing page. Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

We were on the legacy version of Carthook Checkout, and we need a new subscription management engine. Recharge allows us to fill our short-term requirement of switching our technical stack at checkout while maintaining all the integrations that we already have with Shopify. This product is a stop-gap solution to something more robust and headless, most likely. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Ben K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben K.")
BK

Ben K.

Senior Vice President, Digital

Mid-Market (51-1000 emp.)

1/12/2022

"Recharge continues to grow alongside our needs"

4.5/5

What do you like best about Recharge Subscriptions?

Strong app integrations across the Shopify Plus ecosystem make Recharge a leading choice in subscription software. Additionally, Recharge SMS is a top feature our customers love. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

The legacy Recharge checkout creates duplication and less consistent customer experience. However with the transition to unified Shopify Checkout, most of these issues will be resolved. Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

Recharge primarily solves the problem of low retention by offering our customers a subscribe and save option that results in much lower churn and over 3x LTV vs. standard one-time purchase experiences. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages")
UF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

12/8/2021

"Recharge x La Colombe"

5/5

What do you like best about Recharge Subscriptions?

They have an incredible support system. I can always contact them via Slack or email and they respond very quickly and are always helpful. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

I don't like that it's a separate checkout from our regular Shopify store. Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

We run our subscription program through Recharge. They have been very helpful in building up that program for us. Review collected by and hosted on G2.com.

Show More

1/18/2022
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Josh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh M.")
JM

Josh M.

Director of Paid Media

Small-Business (50 or fewer emp.)

6/25/2021

"I can't wait to leave this platform and try something new"

0/5

What do you like best about Recharge Subscriptions?

It allows Shopify businesses to charge users in a recurring manner. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

Where do I start? Support is slow and if you get a reply, they are not accommodating - they don't care about your problems. They offer minimal checkout customization. They are super slow migrating. We've tried everything (threatened to take business elsewhere, etc etc) and they really don't care. Not to mention their tracking beyond iOS 14 is beyond subpar. You can read the blog posts online about how Recharge has yet to add accommodations for Conversions API. Lastly, their abandon cart is broken. On any other checkout, if you enter your email, then it's saved. Instead, you have to progress to page 2 of checkout then leave to be considered an abandon cart. Meaning if you abandon on the first page of checkout, it doesn't count. Unbelievable. Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

Zero customization. Support doesn't budge or offer to assist with needs. They are big and really don't care to offer customization. Review collected by and hosted on G2.com.

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2/16/2024
Validated ReviewerSource: Organic

 ![Rebekah J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebekah J.")
RJ

Rebekah J.

Customer service representative

Mid-Market (51-1000 emp.)

11/11/2021

"Recharge review"

0.5/5

What do you like best about Recharge Subscriptions?

I like how easy management is for admin. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

Recharge is not a good management system for our customers. It makes too many mistakes. It does not support the number of users that we have. Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

Our product is subscription based to recharge helps manage that, but it has too many problems. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods")
UC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

11/22/2021

"Great app within Shopify"

5/5

What do you like best about Recharge Subscriptions?

The customer is able to keep track of orders, tracking, payments all by creating an account. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

Reading the order history can be a little confusing to some. Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

We're solving issues customers have with not having control over maintaining their orders. This is the biggest benefit by far. Some customers do not want to have to call in just to make changes. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Crystal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal B.")
CB

Crystal B.

Marketing & Customer Happiness Associate

Small-Business (50 or fewer emp.)

11/10/2020

"Lots of capabilities!"

5/5

What do you like best about Recharge Subscriptions?

Love the ability to swap subscriptions, edit the renewal dates and skip renewals if the customer wants it.

It is easy to see the transaction history and what actions were taken by the customer and what actions were taken by the store admin.

We can view data by orders, within which you can view those that are processed, upcoming, upcoming pre-paid orders, charge errors and pre-paid errors.

I primarily view data by clicking on the customers tab, where I can search for my customer by name or email to access their subscriptions easily.

Once I have found my customer, our view defaults to the Subscriptions view where see a recap of all of their subscriptions, including active, canceled and expired.

There is an option to select Actions, which includes Edit, Swap, Cancel, Move and Delete.

I often use this for canceling recurring subscriptions but under edit, I can change the product variant, change the next charge date, change the product quantity, change the delivery schedule, update the recurring price (very helpful when the user forgets to apply a discount code!), update the payment information, edit the shipping address (we do not use this, as we use another plug-in to with a custom form to manage delivery instead), swap, or cancel - most of which I can also access from clicking Actions as stated above.

Other options I have access to when selecting my customer from search are the the delivery schedule, where I can se upcoming renewals and skip or edit them; billing information and purchase history. Review collected by and hosted on G2.com.

What do you dislike about Recharge Subscriptions?

One of the issues I have encountered is that we offer 4, 6 and 8 week subscription options. While that data transfers to our systems that produce the subscription items, no matter what is chosen, the subscription always wants to charge for the full 8 weeks, which takes a lot of time to audit, as we have a large number of subscribers.

When accessing items such as delivery schedule, there seems to be no clear way to go back, other than the back button on the browser. Review collected by and hosted on G2.com.

Recommendations to others considering Recharge Subscriptions:

I would keep a close watch on recurring charges when you are using variants. We have tried to get it sorted but still see customers being overcharged for a full 8 weeks when they have chosen a 4 or 6 week subscription.

Don't be shy to reach out to their customer support - they are kind and always willing to work with you and will follow up if they have not heard back from you (this happened to me when their response went to the spam folder).

Be sure to really pay attention to all of the features they have available and use them!

As I stated earlier in my review, I have found that searching by Customer works best for me but there are also other ways you can manage in there, such as products and reviewing analytics.

An absolute must is to bookmark the status page - if something is not working correctly, you can check quickly and easily to see if there is an outage at all or if any portion of the system is down. You can even subscribe to updates to be notified when there is a system problem.

I also highly recommend going in to the help center, where you can search or select from different categories to learn more. You can choose to select one of the links under the quick links at the top labeled getting started or any of the following:

-Installation and Getting Started

-Migrations

-Subscriptions

-Customers

Payments and Checkout

-Orders

-Other Settings

-Third Party Integrations and Advanced Customization

-Analytics and Reporting

-Account and Billing

-BigCommerce

-Shopify Checkout - Unified

Back in ReCharge, also be sure to check out all of the capabilities and options under the wrench icon at the top right of the page. Review collected by and hosted on G2.com.

What problems is Recharge Subscriptions solving and how is that benefiting you?

We can manage subscription items rather easily and can Swap subscriptions when a customer wants to change the item completely or just a variant selection of the item. Review collected by and hosted on G2.com.

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11/12/2020
Current UserValidated ReviewerIncentivizedSource: G2 invite

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