# Re:amaze Reviews **Vendor:** GoDaddy **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 140 ## About Re:amaze Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. ## Re:amaze Pros & Cons **What users like:** - Users value the **great customer support** of Re:amaze, enhancing their overall experience with helpful features. (1 reviews) - Users value the **flexibility** of Re:amaze, appreciating its multi-brand approach and helpful AI features. (1 reviews) ## Re:amaze Reviews ### 1. Absolutely amazing tool, very intuitive and integrates well **Rating:** 4.5/5.0 stars **Reviewed by:** Christoph D. | I, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Re:amaze?** The variety/flexibility of options, the multi-brand approach, the great support, and it's affordable. They recently added AI features that pull information from FAQ's, those are very helpful **What do you dislike about Re:amaze?** It would be cool to have a screen share option through the video call feature so we can give direct support **What problems is Re:amaze solving and how is that benefiting you?** 1st and 2nd level support, FAQ integrations, general inquiries ### 2. Modern, Low-Cost CSM with Strong Integrations—Though a Bit Rigid **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Re:amaze?** Modern CSM features, low cost and good integrations **What do you dislike about Re:amaze?** The features in the platform are rigid and sometimes limited **What problems is Re:amaze solving and how is that benefiting you?** customer service chat and technical support ### 3. Works but support lacking and company unresponsive **Rating:** 0.0/5.0 stars **Reviewed by:** Angelo C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Re:amaze?** Seat price is relatively cheap and has features needed. **What do you dislike about Re:amaze?** Absiolutely the worst search function possible. Does only basic search. Company also has "stop words" that won't be searched. These are not revealed and can't be turned off. Service has declined since godaddy took over the company. Now all ticket based. **What problems is Re:amaze solving and how is that benefiting you?** Handles multiple email accounts. ### 4. Great Chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg R. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Re:amaze?** Re:amaze gives us the ability to chat with our customers. It's straightforward and easy to use. I love having the ability to see who is managing each chat in real time. **What do you dislike about Re:amaze?** I truthfully don't have any complaints about Re:amaze, but it would be nice to have the name of the person we're chatting with. I'm not sure if that's a missing function or just something we need to implement. **What problems is Re:amaze solving and how is that benefiting you?** Re:amaze helps us get in touch with our customers on the website. It bridges the game between what they need and our ability to help them. Without Re:amaze we wouldn't have that additional communication channel with our customers. ### 5. An efficient all in one platform with predictable pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Peter G. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Re:amaze?** We like that we can wrap in all of our sales channels for all of our ecommerce stores serving different markets and all of our sales channels while separating access into individual business units. Pricing is only per user which makes it easy to understand and predict our upcoming billable. **What do you dislike about Re:amaze?** Less integrations than Gorgias, although we have been able to find workarounds for most of them. **What problems is Re:amaze solving and how is that benefiting you?** We are finally able to centralize all customer service interactions across different channels and business units. ### 6. Most cost-effective and value for money customer service solution **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent S. | Digital Product & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2022 **What do you like best about Re:amaze?** Re:Amaze has a FAQ portal that is easy to manage and maintain by the customer support team. The chat widget integrates well with e-commerce platforms allowing for smart and fast resolution of tickets. The pricing model is convenient as well as it is a per user licence fee as compared to per ticket fee. **What do you dislike about Re:amaze?** The level of customisation options on the help centre portal is quite limited. For instance you will have limited options to customize the appearance of the help centre page, although they made a lot of improvements recently **What problems is Re:amaze solving and how is that benefiting you?** Re:amaze allows us to resolve tickets faster and also help increase our conversion rate on the website through the chat widget. The price point of the tool as well suits the business model. ### 7. Solid app that combines communications from many channels **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Re:amaze?** Works really well. Communications come in from eBay, email, SMS, social channels, RingCentral (our phone system) and online chat to a single place where my team can answer them. History of the communications is maintained and we never have to manage comms through email or multiple tools **What do you dislike about Re:amaze?** The settings screen is painful to navigate. It needs a refresh to be simpler and more intuitive to navigate. Setting the tool up is also not easy. I wouldn't say it is hard, but it takes more time that if it was better designed. **What problems is Re:amaze solving and how is that benefiting you?** Simplifies our internal processes for managing customer interactions. We have one place to go to look at anything customer related. The importance of this cannot be understated. ### 8. Centralization and simplification of all communication channels **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Re:amaze?** We really like having all our channels centralized into one location. Allowing multiple team members to access communication history and order information along with template responses makes a for a much more efficient customer service response time. **What do you dislike about Re:amaze?** For long conversations it will drop the older comments part of the thread so you have to log back into that channel directly to see the entire thread if going back a long ways historically in the communication. **What problems is Re:amaze solving and how is that benefiting you?** Simplifies all of our channels into one location and provides quick response templates we can build to handle similar requests quickly. Faster responses and better care for our customers. ### 9. The Re:amaze Team Is Top Tier **Rating:** 5.0/5.0 stars **Reviewed by:** Jerikia F. | Co-Founder, COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Re:amaze?** The best part of Re:Amaze aside from the platform is the amazing customer support team - getting the assistance we need when we need it is top tier. **What do you dislike about Re:amaze?** The reporting is user-friendly but it was a bit complex to understand - the support team helped us through this! **What problems is Re:amaze solving and how is that benefiting you?** It allows our entire team to have visibility allowing us to better assist our customers. ### 10. Excellent Value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Re:amaze?** Reamaze offers an incredible feature set for a surprisingly low price. Analytics are substantial, and the product works as intended when not experiencing outages. **What do you dislike about Re:amaze?** Unfortunately, outages are not uncommon with Reamaze. Additionally, it would be nice to have the option for more advanced support features, like Apple Messages for Business, even if at a higher price tier. **What problems is Re:amaze solving and how is that benefiting you?** Reamaze allows us to efficiently support our customers in various ways, including chat and email. ### 11. Great experience with reamaze, no downtime, great tools, good service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Re:amaze?** The service, ease of use, and the reporting **What do you dislike about Re:amaze?** account managers seem to be less involved than they used to be. **What problems is Re:amaze solving and how is that benefiting you?** providing reliable CS ticketing system, being able to socially moderate, while managing emails, texts, calls, and overall management - been a huge game changer ### 12. POV: Starting out in eCommerce (Shopify) **Rating:** 4.5/5.0 stars **Reviewed by:** LJ L. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2021 **What do you like best about Re:amaze?** Simple and yet very functional. Aside from the AWESOME "Help Site" that it gives your customers, it is user-friendly and easy to train new staff with, especially if they are new to Customer Service. However, this does not make it a beginner-only tool. The automations from auto-tagging to reply templates are just as advanced as it can be for a small-time online shop owner like me. And remember, a good app such as ReAmaze is not a repalcement for a great Customer Service Manager and a good protocols for your team. Take care of the foundation and ReAmaze will give you the tools to execute well. **What do you dislike about Re:amaze?** Sometimes emails get so cluttered that I sometimes hope that ReAmaze has a simpler, faster mode where I can quickly change all settings without all the fancy UI and such (i.e. i want the firefox settings). **Recommendations to others considering Re:amaze:** All I can say is if you are just starting out, or new to eCommerce, go for ReAmaze if the opportunity presents itself. Easy to learn, use, and train your new team with. **What problems is Re:amaze solving and how is that benefiting you?** Faster tagging on customer emails and chats. In this way we can know what is most urgent. ### 13. Love Re:amaze **Rating:** 5.0/5.0 stars **Reviewed by:** Ellya C. | Marketing Coordinator, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The ease of communication between the customer and staff **What do you dislike about Re:amaze?** Nothing! I love the system and all it's done for the company! **Recommendations to others considering Re:amaze:** Do it! **What problems is Re:amaze solving and how is that benefiting you?** We now have the ability to serve our online customers questions. A huge benefit! ### 14. Re:amaze makes serving customers awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Re:amaze?** Our customer service folks can easily communicate with customers through various channels, including email, chat, and social, in a simple, beautifully designed interface. Automations through chatbots, workflows and intents are easy to set up and help provide quick answers to customers. **What do you dislike about Re:amaze?** The knowledgebase lacks a rich feature set. Adding an image requires you to use HTML. As such, our marketing team sends support tickets to our crew whenever advanced changes need to be made. **What problems is Re:amaze solving and how is that benefiting you?** Re:amaze helped us consolidate chat, email, and social messaging in a single easy-to-use interface. Before re:amaze, our team was toggling between different messaging platforms. ### 15. Great email platform to organize all of your social media **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Re:amaze?** It organizes your emails as well as your social media accounts, chats, etc. so you can get everything in one place. **What do you dislike about Re:amaze?** I wish the chats would notify you more when one comes in, like pop up. They end up all turning into answering emails instead of actual chat for us. **What problems is Re:amaze solving and how is that benefiting you?** We are able to respond to emails, social media, chats, etc everything from one platform. Makes it a more streamline process for customer service. ### 16. Useful for the most part **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Re:amaze?** Account management is live, meaning you can see where other team members are working. **What do you dislike about Re:amaze?** Reporting data points are lacking and workflows do not allow for us to assign content as needed to work efficiently. All social media channels and messages do not flow thru ReAmaze. **Recommendations to others considering Re:amaze:** The company is very open to suggestions so keep the conversation open. **What problems is Re:amaze solving and how is that benefiting you?** We manage 90% of customer inquiries through Reamaze with little to no issue. It is beneficial to track how often we are using specific response templates and tagging feature to track issues. ### 17. Great program for multiple email addresses **Rating:** 4.5/5.0 stars **Reviewed by:** Robbie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** The ability to assign emails to team members, ability to merge emails when customers sent multiple emails regarding the same subject. **What do you dislike about Re:amaze?** The search function leaves a lot to be desired, does not seem to like putting in a partial query, only will find an item when the EXACT term is used. **Recommendations to others considering Re:amaze:** It is a great program if you have multiple email accounts for different brands and want them to all end up in a single location viewable by all team members. The ability to assign emails and leave notes it very helpful in customer service applications. **What problems is Re:amaze solving and how is that benefiting you?** When you have a shared inbox you can see if another user is in an email, helps to stop multiple team members answering the same question. So much easier to get email reports to see how many emails we are getting and running reports on team members. The ability to view a customers history is again very helpful when dealing with a repeat customer, the integration with shopify is great for the exact same reason. ### 18. Great service with great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Director, Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** Ease of use for new and experienced users **What do you dislike about Re:amaze?** Options can be scattered across sections **Recommendations to others considering Re:amaze:** Great software as a service with great support behind it! Highly recommended to others for the ease-of-use and support backing it, the features within and the ability to set up new users quickly with minimal support. Useful for experienced and new users alike, with Support always ready to assist with any questions you have regarding issues with connections or services, "how to" questions about modifying or creating new connections and support pages. The customization allowed grealty improves the user and management experience, allowing administrators to set the exact feel and tone of the service being presented to customers on the front end. Their Frequently Asked Questions pages cover many useful features that allow you to take great advantage of the service and push your presentation even to the next level, including features that were not immediately obvious when beginning to use the service. The integrations with shops, websites and other services is also great. While some do have an additional fee, they're well worth the cost to allow your customers a much improved experience, and your customer care team to answer all questions within one area. **What problems is Re:amaze solving and how is that benefiting you?** Re:Amaze features lots of integrations which allow us to manage Social Media and Chat in a single spot. Some of these connections will "break" with changes to social platforms, but Re:Amaze Support has been great to fix them quickly! ### 19. A company that deserves its name -- Reamaze amazes time & time again! **Rating:** 5.0/5.0 stars **Reviewed by:** A. M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Re:amaze?** We are using Reamaze now for 5 years and despite myself having worked with multiple service solutions during the last 20 years of building Internet businesses, Reamaze is truly in a class of its own. For one, their customer service solution works smoothly and scaling our service team to now over 30 people has been easy with Reamaze. However, even more importantly, Reamaze has really been a partner throughout the last 5 years, taking our feedback not only into account, but going out of their way in enhancing the functionalities of Reamaze to enable our use-cases. **What do you dislike about Re:amaze?** We would love to have a direct integration for our telephone provider similar to the ones that already exist. But given all the positives about Reamaze, that's a small price to pay. **Recommendations to others considering Re:amaze:** If you are looking for a well-executed customer service solution run by a fantastic team -- Reamaze is the perfect choice! **What problems is Re:amaze solving and how is that benefiting you?** All our service activities (chat, email, FB, Twitter) is managed via Reamaze. It's easy to keep an overview and work productively across those channels. ### 20. Best AI chat and Shared Inbox app in the market with simple pricing!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Paarth V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Re:amaze?** To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting. **What do you dislike about Re:amaze?** I wish I could change theme for admin. But that doesn't affect the way we work. **Recommendations to others considering Re:amaze:** Great app with lots of features. Try their trial and you would see how useful it is and how affectively it works. It also has amazing level of support. I was constantly in touch with their support while in trial to figure some things and they helped me with lot of help with screenshots and also for me, they went extra mile. Awesome to and you would not regret. I normally don't praise a lot. ;) **What problems is Re:amaze solving and how is that benefiting you?** We want to decrease number of calls which can easily be answered with AI chat bot or live chat agent. ### 21. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Madeleine L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** The customer service really sets ReAmaze apart. They are so quick to answer questions and solve problems that I never fret if I need to contact them. Many of the other apps we use fall short in comparison. **What do you dislike about Re:amaze?** I wish it had more integrations for phones/text messaging without needing to do custom coding. The integrations with Instagram aren't awesome either, but I hear that this is a common problem due to IG's inflexibility. **What problems is Re:amaze solving and how is that benefiting you?** I love having all of our customer service emails and correspondence in one place. Emails don't get missed if a customer service rep is out sick or on vacation. Our customers also love being able to contact us quickly via chat. The templates and workflows work really well for us as well. ### 22. Reamaze makes answering customer inquiries easier than ever. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The layout of the main screen allows you to quickly see how many customers you have to help. If you have multiple users logging in to handle inquiries, you can assign various tasks and conversations to the correct party so that they can handle that specific thread. Within the messaging threads, multiple users can answer customers and even send private messages to one another to help your customers and build a positive company image. **What do you dislike about Re:amaze?** The several different tabs be difficult to differentiate depending on your setup. While social media posts and mentions are integrated within Reamaze, to interact with them (to like the post, share, etc.), you will have to click the image of the post and then be redirected to the social media site in question. It would be preferred if you could directly interact with the post within the Reamaze browser. **Recommendations to others considering Re:amaze:** If you want a platform for easily viewing and answering your social media inquiries and website questions, look no further than re:amaze. You and your company will be connected with you customers in **What problems is Re:amaze solving and how is that benefiting you?** We receive several customer calls, emails, and messages each day. Reamaze helps us keep this answered quickly. Our company has several customers posting and recommending our curriculum on social media, which can be difficult to sort through just using the Instagram client. Reamaze keeps track of every tag and mention on Instagram, which lets us like and reply to their posts in an easy manner. This interaction is helping us build a happy, connected user base, and breeding good will with our customers. ### 23. Re:amaze live chat 👌 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Re:amaze?** Centralized, you can see past chats, order history, customers location, etc **What do you dislike about Re:amaze?** I really like this application, nothing to dislike **What problems is Re:amaze solving and how is that benefiting you?** Love using template responses (faqs). It's also great to see the customers order history and solve problems in real time. ### 24. Great Software that saves a lot of time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** Shopify integration - saves so much time seeing all of our customers details in Re:Amaze and being able to action refunds, place orders, etc. Automated workflows which can be based on intent saving a great deal of time responding to 'standard' questions for carrying out standard workflows. Chat bots - can be setup to follow workflows and trigger based on the customers intent Amazing customer service - always reply very quickly to any questions and bugs are fixed promptly Live chat - works well across different brands / stores and links everything into one interface. Can configure multiple rules to trigger the live chat to display and chat bots can be used to respond to customers when staff are not available. Great value - there is nothing else on the market as feature rich and at such a good price. We highly recommend this product, it is great. **What do you dislike about Re:amaze?** Nothing really, very good and well thought out software! There are a couple of very minor things but nothing major or worth writing home about. **Recommendations to others considering Re:amaze:** Really great software - best price / feature mix. Nothing else on the market offer these features and this price. **What problems is Re:amaze solving and how is that benefiting you?** Linking Shopify customer / order details to tickets to save time and automating replies to customer enquiries using live Shopify data. The bot responses are really good and can automate away (in a personal manner) common questions and tasks. Ties chats from multiple stores and channels into the one helpdesk which saves our team a great deal of time. ### 25. Re- AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** I love how easy it is to reach out to the support team! They are always there to help when I need to figure out how to update something or use certain features. Reamaze makes it perfectly easy to customize the brands. As we have 2 separate brands that we use this for. You can customize everything down to the work flows and create preset responses which is great for our company because we receive a lot of the same/ similar questions. **What do you dislike about Re:amaze?** I honestly don't see any downsides. I have used a few different similar workspaces and I have to say reamaze has been the easiest and best to use. **What problems is Re:amaze solving and how is that benefiting you?** Reamaze has made it easy for us to navigate between 2 brands and still be able to separate them yet keep them all in the workflow. We love how things can be segmented or placed all in the same bucket. The benefits I have noted are in the app integrations. they even have a great app for customer loyalty programs. Reamaze also makes it easy to tag conversations and leave notes between associates. The very best feature to me is the reminder button. You can set it to a specific date and time which is excellent. ### 26. Excellent CX platform with an awesome support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark R. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** The platform is very easy to use. Navigating through the modules and conversations is a breeze. In the event you don't find your what you're looking for, the Re:Amaze team is highly responsive and will be there to assist at a moment's notice. **What do you dislike about Re:amaze?** The only aspect that requires a little more work are the intents from the AI-based tools. Every now and then the intent doesn't quite match up but a few tweaks and it's all set. **What problems is Re:amaze solving and how is that benefiting you?** Highly engaging and transparent customer support with powerful analytics across the board. Our customers and team love using the platform and have been extremely efficient. Onboarding new members of our CX team has been effortless. ### 27. Great resource for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** Re:amaze has increase productivity and has allowed us to help more customers at a faster rate with the same amount of staff. We also enjoy the reporting that allows us to be able to focus in on areas that will help the business overall. **What do you dislike about Re:amaze?** So far no complaints. Takes a while to learn the ins and outs because there is so much that is offered, but once you learn to maximize the features, it's great. **Recommendations to others considering Re:amaze:** Try out the different options trials. We found this to be easiest to use and most powerful. **What problems is Re:amaze solving and how is that benefiting you?** Being able to find common issues and tackle them. Great reporting is what we were lacking before in customer service, but now with all of it at our fingertips we're able to do more. ### 28. Re:amaze is a one-stop shop for managing customer engagement! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** I like the Shopify integration, it's very useful for e-commerce sites to track customer sales and purchases. I also love the "remind" button for emails. **What do you dislike about Re:amaze?** I dislike the fact that Re:amaze sends customer satisfaction surveys before the ticket has been closed, and that tickets are automatically resolved on responding. Zendesk has a "pending" ticket status that would work better for when you're waiting on a customer repsonse - and so that the ticket doesn't appear finished. **What problems is Re:amaze solving and how is that benefiting you?** We're handling our entire warranty process through Re:amaze, going virtual instead of bringing product in for evaluation. We have seen a faster turnaround time for customer experience. ### 29. Re:amaze has helped us connect with and resolve issues for our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Chad L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** Re:amaze support has been great while we were first setting it up and integrating it to Big Commerce. **What do you dislike about Re:amaze?** Nothing, Re:amaze meets and exceeds our business needs. **Recommendations to others considering Re:amaze:** Signe up for the trial, be sure to engauge support if you have questions while setting up Re:amaze. **What problems is Re:amaze solving and how is that benefiting you?** We are able to see repeated issues with tagging which allow us to make business decisions that improve our customer experience. ### 30. Great App for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimmy F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** Keep us organized, and we can see how many messages or comments we have to tackle for that day. **What do you dislike about Re:amaze?** Not much, we like it all and want to get more of our employees on board using it. **What problems is Re:amaze solving and how is that benefiting you?** Losing or missing messages, or being able to follow up with a customer was an issue, but now it is very organized. ### 31. I love Reamaze ! The best customer service platform for an ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2020 **What do you like best about Re:amaze?** Best platform for customer service of an ecommerce. Very good support and resolution ! Integrations with comments from facebook, instagram, messenger, email, etc. Multiple stores in one account !! **What do you dislike about Re:amaze?** Nothing. Tip: a spanish version and support would increase your market **Recommendations to others considering Re:amaze:** Most appropriate platform for support in ecommerce If you need multiple stores in one account, it is the best and cheapest option **What problems is Re:amaze solving and how is that benefiting you?** Unify all channels of communication with customers. Workflows for automatic actions ### 32. Great option for chat, ticket, and knowledgebase **Rating:** 5.0/5.0 stars **Reviewed by:** Wade K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** Support rocks, easily customizable for SSO, many available integrations, multi-brand features **What do you dislike about Re:amaze?** It'd be hard to find something worth mentioning here, really don't have any issues for my use cases. **Recommendations to others considering Re:amaze:** Don't hesitate to contact support, their responses have been very helpful. **What problems is Re:amaze solving and how is that benefiting you?** Supporting multiple brands, logging clients in automatically with WordPress SSO, streamlining my help desk operations ### 33. we really love this solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** how it flowed with the customer - and the customizability. look how well branded it is for http://aliciaadamsalpaca.com love it. **What do you dislike about Re:amaze?** admin is slightly clunky - would prefer a 1,2,3 kind of a thing where it takes you and explains specific steps. maybe a couple quick vids. **Recommendations to others considering Re:amaze:** Do it! I have nothing but great things to say. **What problems is Re:amaze solving and how is that benefiting you?** multiple streams of customer care and messages from facebook, instagram. ### 34. The most complete tool to manage your support **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Re:amaze?** Thanks to their integrations you can connect IF, Facebook, and diffferent channel mails. With that you can get just one platform to communicate with all customers. **What do you dislike about Re:amaze?** Integration with whatsapp pending. They have with twilio. **What problems is Re:amaze solving and how is that benefiting you?** Prior to reamaze we were using multiple tools to manage our customer support. Now we have all in one and we can access from anywhere ### 35. Awesome CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Re:amaze?** The ability to remind myself about conversations I need to come back to and the tagging function. **What do you dislike about Re:amaze?** The limitations with being able to categorise customers and conversations **Recommendations to others considering Re:amaze:** Please allow for us to put customer conversations into folders that can have sub folders **What problems is Re:amaze solving and how is that benefiting you?** Forgetting customers, missing emails and prioritising High value customers ### 36. So far best and affordable Chat and support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Parth d. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Re:amaze?** live chat with chatbots with simple and affordable pricing. **What do you dislike about Re:amaze?** Since its new, there are bugs however they are quick to resolve in no time. **Recommendations to others considering Re:amaze:** Great for support and chatbots with loads of features. **What problems is Re:amaze solving and how is that benefiting you?** Live chat and support for our business websites. ### 37. Love this platform. Great support, intuitive features, really a plasure to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Digital Transformation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Re:amaze?** Support, interface, multibrand, ease of use **What do you dislike about Re:amaze?** nothing, it's a great platform Would definitely recommend to anyone **What problems is Re:amaze solving and how is that benefiting you?** Customer service (multibrand, multicountry, multiagent) all goes through it. ### 38. Great platform, great customer support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Photography | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Re:amaze?** The quick support + constant updates, makes our work easier! **What do you dislike about Re:amaze?** Missing features, features that aren't optimized. **What problems is Re:amaze solving and how is that benefiting you?** Keeping our work organized, easy workflows with the dev team, tagging system is great! ### 39. Careful interface to facilitate better support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Re:amaze?** The chat that the system has is very intuitive and allows not only to maintain a fluid communication with the client, but also to review everything that has been said previously, the communication history. Being able to access and review all the conversations allows for fewer doubts and for the interaction to be more fluid. It has multiple integrations with other applications that helps to better manage sales, advertising and also to have a database with a greater amount of information, which allows having a unified knowledge. The support of Re: Amaze has helped me to solve doubts and all the consultations that I have done on functional aspects of the program have been able to solve them. **What do you dislike about Re:amaze?** There are some problems when you want to send certain documentation by chat to the clients, since there are some formats that are not accepted for sending through this system. But when something related to this has happened to me, the support has been able to tell me what format I should use and what problem there was. **Recommendations to others considering Re:amaze:** It is a good help desk software that can help a company to better serve customers and improve the conversion rate. **What problems is Re:amaze solving and how is that benefiting you?** We have the possibility of giving a much more complete solution than we could offer before. Our customers are happier with our support, because when they have any questions about a sale, a product or even about general problems, we immediately contact them through chat or use the ticket support and with these tools we are able to give better attention . Information on sales made and contacts with suppliers or customers are recorded within the system and this helps us to gather more information and to improve our profitability. ### 40. Help-Desk with a good system of tickets and notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Isaac B. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2019 **What do you like best about Re:amaze?** An addition that seems important to me is the system of notes. Through this system you can leave information that you want another company worker to read when you log in within the system. It is a good way to leave notices so that you can see them just connect to the platform and answer the question quickly. The ticket system is simple to use and also helps to solve any doubt efficiently. There are even notifications via mobile, which allows you to respond faster to any topic. **What do you dislike about Re:amaze?** The integrated chat is somewhat slow and sometimes has connection problems, it is an aspect that could be improved in future versions to be more stable, because even if it works properly, if these small defects were solved the communication made would be even more dynamic through this system. **Recommendations to others considering Re:amaze:** To have a well-functioning Help Desk inside a company is essential to assist your clients in the best way possible. Re: amaze integrates within your system a system of tickets, notifications and sales analysis that serves to better serve your current and future customers, so I think it is a good addition. **What problems is Re:amaze solving and how is that benefiting you?** With Re: amaze we have gotten our clients to have a better communication with us, since now we have more channels to talk with them and to be able to solve any doubts they may have. We have within our company a section of questions that are usually very demanded by customers and with this software we have been able to create this list to solve many questions instantly. We also manage the orders more completely, since we can see the details of the sales, the communication made with the clients, the modifications or changes of the orders ... It is easier to see a sale in an integral way, which helps us to improve also our sales system. ### 41. Closer and more complete communication with your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Raul A. | Project Quality Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Re:amaze?** The improvement of the communication and the facility to interact with the clients is something that would stand out positively of this software, since it helps you that it is much simpler to solve any indicidence. It's easy to connect your store and products with Re: Amaze. With a few clicks you already have the linked shop and all the necessary details integrated within the platform. The templates that this software has also help you to automate with them certain answers to common queries. This allows a saving of time and also a much faster response to customers who have general inquiries about our platform. **What do you dislike about Re:amaze?** You could add a greater possibility to edit the labels with colors to highlight or differentiate the different messages of the platform more easily and clearly. Everything is integrated centrally within the software, which implies that there is a lower layer of flexibility. This is not bad, but you have to know what you want to do and integrate before putting it into operation to give it the right use based on your needs. **Recommendations to others considering Re:amaze:** Re: amaze is a good option for small and medium companies that need to increase the capacity to give a better response and attention to the users of a company and also create optimized marketing campaigns. **What problems is Re:amaze solving and how is that benefiting you?** We have used it to design and plan promotional campaigns for certain products and it has worked very well for us, we have obtained good results in our sales managing these products from this software. Customer service has also improved, since we can now provide better service to our users, both through quick and automatic responses to certain general problems and personalized responses to more complex problems. ### 42. Re:amaze - Set of tools, for a help desk. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris M. G. | Help Desk Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Re:amaze?** The live chat, is one of the features that I like most about this application, it is a chat where I can see all the history that I have had with the clients, this system is very versatile, and allows me to solve the support cases in minor Time, having predetermined questions and answers, helps me attend to different users at the same time, which minimizes my work times, and gives me more freedom in my work, synchronization with social platforms, it is admirable, it is compatible with all, you can do a synchronization of information with them, to obtain a better information of the clients, it is impeccable support system. **What do you dislike about Re:amaze?** Certain types of files, are not compatible, with chat, and cannot be sent directly, which must be modified to another format, or sent by other means, even though they have been few, in the time that I have been using this application. , there have been some cuts on the server, although they have been a few minutes, it is something that must be taken into account, which can happen. **Recommendations to others considering Re:amaze:** A tool that meets all the needs that a help desk may need, recommended for all types of businesses, that require a complete support solution, in the same system. **What problems is Re:amaze solving and how is that benefiting you?** Thanks to this tool, a full support service can be provided, with all the necessary tools, which requires a help desk, to provide online solutions, complete to our clients, the inclusion of all types of support services in the same tool, reduces labor and infrastructure costs, in addition the work and response times of employees, greatly improve, to be able to perform all support tasks from the same place. ### 43. "A good system of tickets and notifications" **Rating:** 5.0/5.0 stars **Reviewed by:** Alice H. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Re:amaze?** The chat that the framework has is natural and enables us to keep up a liquid correspondence with the customer by having the capacity to access and survey every one of the discussions for less questions and for the connection to be progressive. It is simpler to see a deal in a vital manner, which causes us to improve likewise our business framework. **What do you dislike about Re:amaze?** The great live chat could be improved. Now and again it's moderate and misbehaves. **Recommendations to others considering Re:amaze:** There is certifiably not a superior across the board eCommerce client bolster stage. The cost is magnificent and their client bolster group are amazingly responsive and supportive. **What problems is Re:amaze solving and how is that benefiting you?** We use Re:amaze to keep exact records on sales,supplies and clients questions inside the framework and to improve our productivity. The consideration of a wide range of help benefits in a similar apparatus, lessens work and foundation costs, moreover the work and reaction times of representatives, extraordinarily improve, to have the capacity to play out all help undertakings from a similar spot. ### 44. Customer Support On Steroids **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry S. | Host, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Re:amaze?** Re:amaze takes at least 1-2 minutes out of every CS query that involves a recent order (which is 80% of them for us) since the customer details and orders are all pulled from Shopify and displayed right next to the message thread. It has also simplified our FAQ section and the way customers can get in touch with us from any page of our website. **What do you dislike about Re:amaze?** Very few complaints... the platform itself can get a bit memory-intensive in the browser, and the response templates are still not as simple to use as I would like (got spoiled with Gmail canned responses, where you just set an abbreviation for a certain response - if Re:amaze had that instead of their drop-down templates menu, I'd love it). **Recommendations to others considering Re:amaze:** Absolutely give it a try - especially if your business is Shopify-based. **What problems is Re:amaze solving and how is that benefiting you?** As a startup selling our physical products on Shopify, optimizing our time use is crucial, and Re:amaze absolutely delivers there. Customer support is a lot simpler to manage, having everything in one place, linked to actual orders - a far cry from when emails were dropping into one inbox, FB messages into another, and website messages sometimes went directly to spam. Being able to organize all our Help/FAQ articles - and then link to them when someone asks - is an absolute plus, too, and the rate of repetitive questions has definitely gone down since we've enabled to chat widget with direct links to our Help section. ### 45. Shaved 8 company hours a day using Re:Amaze **Rating:** 5.0/5.0 stars **Reviewed by:** Brad W. | Ecom Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The ability for our CSRs to reply quickly and efficiently to our customers, while being able to track our entire operation seamlessly. **What do you dislike about Re:amaze?** We have had a few problems not being able to separate an email thread into two, its a very minor problem. Any other problems we have had have been solved or developed by reamaze to make it work! **Recommendations to others considering Re:amaze:** Its easy and so affordable, you ll never find a system like this for the cost. I have tried expensive ones and they are terrible. **What problems is Re:amaze solving and how is that benefiting you?** We got rid of Outlook as a customer service platform. We now only use Re:Amaze and it is unbelieveable. Our test with 6-8 CSRs by day one they had saved 1-2 hours each per day. We now have 32 reps using it and saving about the same amount of time each day. **Official Response from David Feng:** > Hi Brad! It's great to see your name pop up here. Thanks so much for taking time out of your day to write something awesome. You're right, we don't currently support splitting emails into multiple threads. We do however support merging. I'll speak to the team about whether or not this is possible. Email is a complex beast and definitely complex to tame but we'll certainly look into it. I'm adding this feedback into our tracker! ### 46. Excellent customer service usage **Rating:** 5.0/5.0 stars **Reviewed by:** Colin D. | Canadian Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Re:amaze?** I really like how user friendly, easy it is to reply. Create answers for FAQ's which can easily be sent to customers asking lengthy, generic questions **What do you dislike about Re:amaze?** I wanted to make auto-replies available for each brand (we use it for four brands currently) but have to create templates for each brand which has proven to be lengthy. **Recommendations to others considering Re:amaze:** Look no further! This is a great tool. **What problems is Re:amaze solving and how is that benefiting you?** We are able to cut down on response time, answer questions in great detail. This service has allowed us to use our time much more wisely. ### 47. very useful for daily support tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Janis J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** I like that Reamaze is very easy to use, possible to leave internal notes for other support members. I like that it is possible to use multiple brands at the same support interface. Possibility to add knowledge base - it is very useful when new support member comes to the team and needs to find the info very quickly. Mobile notifications - very useful if you are running small support team but would like to have support running 24/7. how interface displas resolved / unresolved tickets. application integration - very easy to integrate with well known brands, you should add more integration to this list. **What do you dislike about Re:amaze?** From time to time, there are problems with reply binding together with tickets and customers reply shows up as a new ticket, not as a reply to the previous one. Also, we have noticed that sometimes there are some problems to receive tickets from partners who are using Zendesk as their support system.interface could work a bit faster. There is no possibility to enter billing details like - what number, company name, company address, registration number e.t.c. to appear in the invoice. **Recommendations to others considering Re:amaze:** Very easy to implement, you can start using it within minutes. **What problems is Re:amaze solving and how is that benefiting you?** Reamaze providing smooth support work. We are working daily on more than 150 support problems. Reamaze lets us solve them all and not forget any of the support cases. Also, Reamaze allows work multiple support members to works at the same support ticket and avoid multiple replies to same support case. ### 48. Re:amaze **Rating:** 5.0/5.0 stars **Reviewed by:** Pam O. | Designer and Founder, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Re:amaze is amazing. It keeps me up-to-date as to what people are saying.I can reply promptly and without spending a lot of time online. It has made my business more efficient and has brought business in due to a fast response while people are in the buying mood. **What do you dislike about Re:amaze?** I think features that I would like to see are an option to either respond via email as I do now- or go directly to the site where the comments are originating from. Maybe you have that but I cannot afford to pay more for an enhanced service. **Recommendations to others considering Re:amaze:** Please give this wonderful product a chance! It has eased and lessened the demands of keeping up with my website and social media conversations and it is very streamlined and easy to use. My IT man installed it and then it started working to great effect. I really appreciate not having to log in to see conversations, comments and questions regarding my business. It is a real time saver for me as a small business owner. **What problems is Re:amaze solving and how is that benefiting you?** Instant response= more purchases. I am a small business owner and this helps me to be responsive.I would like other staff members to be able to respond too. **Official Response from David Feng:** > Hi Pamela! Thanks for taking the time to review Re:amaze. I'm David, one of the co-founders here. Efficiency is what we're after and we'll continue to keep that as a top priority as we grow. In more specificity, I would like to address your dislikes because that is core. You can currently respond via email to conversations from all channels such as email, social, real time messaging, and sms. All you need to turn on is email notifications and when you receive a notification, simply hit reply :) To go to the site where the comments are originating from, simply scroll to the top where it'll sometimes say "via wall post" and click on the "wall post" part. This is included with every account and not something you need to pay extra for. We wouldn't do that! Thank you for being a loyal Re:amaze customers. We truly appreciate it. ### 49. Great value and tool for the money - easy to use and very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Wish Rock R. | Owner / Top Rock, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The depth of the entire product suite for the price. You have the ability to completely customize your chatbot and even create flows to improve your conversion rate. For a while (until I got into trouble with my suppliers), I was able to offer an abandoned cart coupon as a pop-up. I also love how everything is integrated across channels>>Shopify, fb messenger, ig (though I can't really seem to reply to comments from within reamaze easily) and even email. It's also very intuitive and thorough. I think there's a lot of capability that I'm not even using. **What do you dislike about Re:amaze?** My suppliers not allowing me to take advantage of the awesome abandoned cart coupon sequence. I think it would have really benefited me and my business. **Recommendations to others considering Re:amaze:** take the time to do the tutorials and learn it immediately. There's so much functionality there. Sometimes I feel like I'm merely scratching the surface. **What problems is Re:amaze solving and how is that benefiting you?** Being able to be accessible to my customer's questions in a timely manner no matter how/where they reach out to me in order to earn their business or help with their issues. It's a much more powerful tool than what I had used before -- Tidio. **Official Response from David Feng:** > Hi Joanna! Thanks for taking the time to review Re:amaze. I'm David, one of the co-founders here. I'm glad we're offering value to your business and to make your communications more fluid. In terms of offering an abandonment cart coupon, I would recommend using our Cues feature, which is included for free with every paid Re:amaze account. It allows you to setup trigger events for when someone exits your website or cart (provided that you have Shopify Plus in order to add custom snippets). The Cue will send customers a message which can include a pre-created coupon code. You can also modify the Cue rules to target only specific Shopify customers that have made, for example, over $300 in purchases. If you need help with this please feel free to reach out to our support team for help. We can point you in the right direction. Thank you for being a loyal Re:amaze customers. We truly appreciate it. ### 50. The absolute BEST Help-Desk Platform for Shopify & more! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Reamaze helps bring down customer service costs while providing great customer self-service and a great experience for both the customer and customer service rep. I'm also in love with Reamaze's support team. They're incredibly helpful and willing to listen to our issues, questions, and feedback. It's increasingly difficult to find businesses like this nowadays. **What do you dislike about Re:amaze?** The classic live chat could be improved. Sometimes it's slow and acts up. **Recommendations to others considering Re:amaze:** Great software to go with, this is a company that will be around for years to come. The customer support is extremely helpful, and they really do care about all of their customers. **What problems is Re:amaze solving and how is that benefiting you?** Reamaze solves basically all of my help desk needs. It's easy for all of our customer service reps to work together on solving tickets. When dealing with one of your past customers through live chat or from a simple contact you form, you get a detailed look into their past conversations with you, how long they've been a customer, what they purchased, how much they've spent with you, order details, shipping details and much much more. All of this information you have right in front of you while interacting with your customers either live or not. **Official Response from David Feng:** > Hi Josh! Thanks for taking the time to review Re:amaze. I'm David, one of the co-founders here. We're super stoked to hear we're helping you manage costs and offering great support. It's what our team is trained to do. Classic Live Chat is definitely something we aim to improve in the near future. As it currently stands, classic live chat is somewhat less popular than real time messaging. It's also important for us to offer an even better core chat experience before moving some of those advantages over to classic live chat. These are not excuses though so we'll definitely take your feedback to heart and make classic live chat better. As for speed and the dashboard acting up, our developers would love to know more because I know I would. Can you message us through your dashboard about this so we can help diagnose things? I would check to see if you have an adblocker of some sort, maybe clearing your cache and cookies if you haven't done so in a while. Also let us know your location to rule out any network packet losses, etc. Again, thanks for being a loyal Re:amaze customer. We're 200% appreciative. ## Re:amaze Discussions - [What if your pricing changes in the future? Will I be grandfathered?](https://www.g2.com/discussions/grandfathering) - 2 comments, 1 upvote - [Do you offer discounts?](https://www.g2.com/discussions/discounts-677005de-b8b6-465d-ab11-705872f4be92) - 1 comment, 1 upvote - [What is your team size and how long have you been around?](https://www.g2.com/discussions/about-re-amaze) - 1 comment, 1 upvote - [What are Re:amaze's core features?](https://www.g2.com/discussions/core-features) - 1 comment, 1 upvote - [Am I required to be on a contract with Re:amaze?](https://www.g2.com/discussions/contract-policy) - 1 comment, 1 upvote - [View Re:amaze pricing details and edition comparison](https://www.g2.com/products/re-amaze/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+08%3A17%3A55+-0500&secure%5Bsession_id%5D=6a66293d-bc62-48fa-93fb-e61c421064d5&secure%5Btoken%5D=0420958955cd8d9d8e1d431815c96fcd38d539bdd0ec12313b1bae7ba11d364a&format=llm_user) ## Re:amaze Integrations - [Shopify](https://www.g2.com/products/shopify/reviews) ## Re:amaze Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Re:amaze Alternatives - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (548 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews)