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BP

Becca P.

Vice President of Marketing

Mid-Market (51-1000 emp.)

11/9/2022

"Real Green supports our business"

4.5/5

What do you like best about RealGreen by WorkWave?

The Professional Services team is top-notch and so helpful in our day-to-day activities. They provide support and guidance when we need it. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

The difficulty to API in or out of the system. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

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Hi Becca - Thank you for your great review and we are so happy you're finding success with our products. We've taken note of your comments and are constantly working to make Real Green the best for your business. -WorkWave

BB

Bob B.

General Manager

Small-Business (50 or fewer emp.)

11/15/2022

"Must Have!"

4/5

What do you like best about RealGreen by WorkWave?

I love the ease of scheduling and routing for efficiency purposes! Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Tech support! It can take days for them to get back to you! It used to be a strength and now a weakness! Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

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Hi Bob - Thank you so much for your review. We are so happy you are finding success with our products. We have passed along your comments to the team and appreciate you taking the time to leave them. Thank you! -WorkWave

BR

Brad R.

Owner/Operator

Small-Business (50 or fewer emp.)

9/29/2022

"Real Green -- A Tool for Business Growth"

5/5

What do you like best about RealGreen by WorkWave?

Ability to quickly measure & quote our fertilizer program to a prospect in minutes. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Highly technical -- Takes awhile to learn -- but is worth it. Review collected by and hosted on G2.com.

Response from Shayla Spradley of RealGreen by WorkWave

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Hi Brad - thank you for the review! We're glad you're finding value in our software.

CV

Carolina V.

Office Manager

Small-Business (50 or fewer emp.)

6/26/2020

"Customer Account Management, HR Functions, Routing and More!"

5/5

What do you like best about RealGreen by WorkWave?

As a professional in the lawn care industry, real green is our main software used to access customer account information, billing, program set up, routing, employee functions and more. Real Green offers many different tools and account settings. I have to say Real Green’s customer support is my favorite, anytime I have an issue within the software, or how to access something, a call with tech support happens within minutes. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

From time to time, the software will crash and have to be restarted. They are random, and the software will show in the top left corner, “not responding”. But like any other software, these things just happen. Review collected by and hosted on G2.com.

Recommendations to others considering RealGreen by WorkWave:

If you are seeking a software that is detailed yet easy to use, and has multiple functions such as routing services, billing, employee time clock and HR functions, customer information and products all in one, real green has it for you. Give it a trial run, learn about the software, there are so many ins and outs to Real Green. You won’t be disappointed! Review collected by and hosted on G2.com.

What problems is RealGreen by WorkWave solving and how is that benefiting you?

Quick and effective customer service and managing customers account. Ease of access and use is beneficial when handling a high volume of different customer service inquiries. I am able to see important customer information on one screen at the same time which helps me address customer concerns quicker. Not only am I able To handle customer accounts, but employee functions as well such as employee set up, time clock, live route tracking and more. I am able to do it all with this software. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

3/14/2019

"A decent platform with a lot of potential"

2.5/5

What do you like best about RealGreen by WorkWave?

I like that we can process payments securely and quickly Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

The whole thing is very complicated. Editing and saving and deleting don't seem to mean the same thing in different windows, so it's not very intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering RealGreen by WorkWave:

It's probably the best you're going to find for a service based industry, but be prepared for a steep learning curve. Review collected by and hosted on G2.com.

What problems is RealGreen by WorkWave solving and how is that benefiting you?

We use Real Green as a database for our local customers. It's been useful in setting up service for new customers and keeping track of payment history. It's much easier to set up customer services in this database, but also easier to accidentally delete a customer. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

6/21/2019

"Great Program, Takes time to learn"

4.5/5

What do you like best about RealGreen by WorkWave?

The program stores, organizes and makes all your clients/customers information easy to access and utilize. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

It can be intimidating at first. There are a lot of moving parts that can be overwhelming. Take your time with training. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

6/29/2018

"Life Line for Production "

4/5

What do you like best about RealGreen by WorkWave?

Having all our production tracking and processing in one place is a huge time saver! This software can track everything from the beginning of an estimate request, all the way to completed services and cancellations of clients. Hands down the one of the best features is the ability to leave notes. Notes on each individual account for every time the client is communicated with, notes about services with particular needs, to notes about the client within the account all help ensure the best quality of service is being provided without being clunky, messy or hard to find. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

The system needs to update their production time processing. Right now the software currently only allows for one time frame (in and out) to be entered, despite allowing for multiple people to work on the same job. The system should allow the ability to enter different in and out times for the same job under the separate employees working; that way the system could accurately calculate time spent at the job. As it is now I have to manually calculate the time spent at a job if multiple people work but aren't there at the exact same time. It wastes times and practically makes their auto calculation function obsolete. Review collected by and hosted on G2.com.

Recommendations to others considering RealGreen by WorkWave:

It is well worth it but requires a lot of training and patience. The system can be intimidating as it has so much to offer but its worth it once the software is learned. Review collected by and hosted on G2.com.

What problems is RealGreen by WorkWave solving and how is that benefiting you?

We use this system for all of our client account as well as nearly all of our production processing. We do not use this software for snow removal production. The software cuts down on paper use, time spent "tracking" the massive quantity of information we have for customers and allows all facets of the company to work together. Review collected by and hosted on G2.com.

UE

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

12/21/2017

"LOVE SERVICE ASSISTANT "

5/5

What do you like best about RealGreen by WorkWave?

SERVICE ASSISTANT IS A SOFTWARE DESIGNED FOR THE SERVICE INDUSTRY SPECIFICALLY LAWN CARE COMPANIES. THIS IS WHAT I LIKE BEST. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

THERE IS A LEARNING CURVE. AT THIS TIME IS'S NOT AS USER-FRIENDLY AS IT COULD BE. WE DONT HAVE TO WAIT MUCH LONGER FOR AM UPDATE. SERVICE ASSISTANT 4 WILL BE RELEASED EARLY 2018. WE ARE LOOKING FORWARD TO THIS NEW BROWSER-BASED PROGRAM. Review collected by and hosted on G2.com.

Recommendations to others considering RealGreen by WorkWave:

DONT WAIT ANY LONGER. REAL GREEN WILL TAKE YOUR COMPANY TO THE NEXT LEVEL, YOU WILL NOT BE DISAPPOINTED. Review collected by and hosted on G2.com.

What problems is RealGreen by WorkWave solving and how is that benefiting you?

TOP LAWN HAS USED SERVICE ASSISTANT AND OTHER PRODUCTS REAL GREEN OFFERS FOR YEARS. SERVICES ASSISTANT HAS MADE SERVICING OUR CUSTOMERS SO MUCH EASIER. TRACKING WORK, ROUTING WORK, AND NO HANDWRITTEN NOTES ARE JUST A FEW BENEFITS. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

1/30/2018

"RealGreen is very user friendly and is a great tool to keep information for client accounts."

4/5

What do you like best about RealGreen by WorkWave?

I like that each account is so detailed and you can keep great notes about the conversations between employees and clients. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

I dislike that it shuts down often. It seems to need more work to handle a lot of accounts. Review collected by and hosted on G2.com.