Tim F.
TF
Tim F.
Non Executive Director
Small-Business (50 or fewer emp.)
"Feature-Rich, Membership Platform, but Takes Time to Learn and Not User-Configurable"
3/5
What do you like best about ReadyMembership?

ReadyMembership is a very well thought-out platform with a number of features specifically designed for membership organisations and events. It's useful to have tools that allow us to do the types of activities that a membership organisation needs. We run a lot of events, and ReadyMembership makes it easy to set up event pages where members can register, book tickets, and receive email notifications. The built-in functionality and easy-to-use templates, along with automated workflows, make managing events straightforward. Additionally, the forum feature is great because it's easy to use, allowing members to log in, manage their information, and participate in discussions. Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

One of the challenges with ReadyMembership is that it's not very user-friendly on a lot of pages. It's quite hard sometimes to find the easiest way to get something done because it's almost over-engineered and has too many options. It would be a lot better if some of those options were just simplified and minimised, so you could get to the information quicker. While all the functionality is there, it's just hard to navigate and not necessarily intuitive. Also, the initial setup was not very easy. It required a lot of assistance from the ReadyMembership team, and there's not much user configurability. I'm used to using CMSs and CRMs where users can customise a lot of functions, but with ReadyMembership, the only way to make changes is by going through customer service, which can be long and expensive. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"User-Friendly, Modern Navigation with Powerful Widgets"
4.5/5
What do you like best about ReadyMembership?

It is user friendly, visually clear and modern navigation. I like the widget features that allow for consistency and customization across pages and emails. It is also very useful that you can copy/paste a widget if it is going to be used multiple times on various pages, rather than configuring it on each page individually. The asset library has great features, and the ability to upload a new version of an image and have it re-populate wherever it is used on the site, or configure a preferred crop or focus point on an image. Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

There are a few areas where USA/UK language and time/date standard differences have caused issues for us. It would be helpful if there was a US language and time/date standard setting that could go across the platform for consistency, or the ability to customize this ourselves.

On the event side of the platform, it would be helpful to add more options for how to create discounts built in. We have over 70 codes for an event that all have the same rules, and it took over an hour to add all of these individually. There is a feature that can be added to the platform at an additional cost, but it would be nice if this was included, and not a paid feature. Review collected by and hosted on G2.com.

Michael K.
MK
Michael K.
"Intuitive CRM with Room for Customization"
4/5
What do you like best about ReadyMembership?

I think ReadyMembership is very intuitive and allows quick access to information that staff regularly need to find. It makes it easy to teach other staff members how to use the system. I think the automation of membership works pretty well and removes the admin of having to manually approve online sign-ups for membership - a feature that was not available to us on our previous CRM. The initial setup was pretty straightforward, and although it could be on the slow side sometimes, I am generally quite happy. Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

I think there should be more customization on fields. As a system admin, there should be flexibility to create a field that could be used as a filter expression and exported via CSV/Excel. I also think the dashboard area could be vastly improved, allowing more annotation/explainers and increased flexibility with sharing the visual by schedule. Lastly, it would be great if there was more flexibility to import changes to specific contacts based on a unique identifier - for example, I would like to add a date of birth to multiple records that I know are in the CRM. Review collected by and hosted on G2.com.

SD
Sarah D.
"Easy-to-Use"
4/5
What do you like best about ReadyMembership?

I find ReadyMembership to be easy to use and intuitive. The initial setup was easy. It also provided what was needed for our work with website CMS and CRM. Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

I find the configuration of visuals in ReadyMembership lacking, as there are limited options for changing widgets visually. Review collected by and hosted on G2.com.

RB
Rebecca B.
"Comprehensive Tool with Robust Data Management"
5/5
What do you like best about ReadyMembership?

I really appreciate ReadyMembership's focus on data and the very advanced filter engine. These features not only allow us to analyze our data effectively but also enable us to have very targeted website and email content. Additionally, the support of the team during our transition worked well and they really helped a lot in the process. This level of support is something I value. Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

The awards add-on in ReadyMembership is basic and only works for simple application processes. Also, the public versus admin profile options could be improved. Since these are not core products but add-ons, they are easy to use but lack some advanced options. Review collected by and hosted on G2.com.

LB
Lisa B.
Executive Officer
Small-Business (50 or fewer emp.)
"Great support!"
4.5/5
What do you like best about ReadyMembership?

Ally continues to be great at supporting me and the wider Team, even booked in extra time with us to go through additional questions we have since going live with our website and wanting to get the most out of it. Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

Still issues with the renewal of membership and the link with Go Cardless, but these are being worked through. Review collected by and hosted on G2.com.

ST
Shawn T.
"Centralized Platform for Seamless Association Management"
4/5
What do you like best about ReadyMembership?

I like that ReadyMembership is a lot more modern and a bit more intuitive compared to our previous system, Configio. It provides a centralized platform to manage our association efficiently. We can handle the back end membership database, front end website, event registration, membership dues, event sponsorship, and invoices all on one platform. This unified experience prevents us from being splintered across multiple platforms and services. Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

I'm still well within the learning curve, so I'm sure I'll appreciate it more in the future as I get a better understanding of ReadyMembership. Review collected by and hosted on G2.com.

kara G.
KG
kara G.
"All-in-One CRM with Room for Improvement"
4/5
What do you like best about ReadyMembership?

I have been using ReadyMembership for over a year, leveraging it as our CRM, for our website management, events coordination, training, and even trade documentation, including invoicing. I find it remarkably valuable that we can manage everything in one place, from trade to website and events. The platform has significantly reduced manual tasks, which in turn minimizes the risk of errors, and it has streamlined the invoicing process effectively on the trade element side. The ease with which our team has managed to navigate ReadyMembership is commendable, showcasing its user-friendly nature. I particularly appreciate the ability to integrate with other software like SGS and Xero, which complements our workflow seamlessly. Additionally, the process of setting it up was great; we were able to customize it according to our needs with relative ease. Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

I found the trade documentation component of ReadyMembership to be a challenge since part of its functionality was not present and is still under development. This gap necessitates ongoing work, as the trade document breakdown does not currently display all the information that customers want to see. Additionally, I wish that making changes within the system could be simpler. Review collected by and hosted on G2.com.

AR
Amy R.
Membership & Events Coordinator
Small-Business (50 or fewer emp.)
"Time-Saving Widgets, But Missing Some Familiar Features"
4/5
What do you like best about ReadyMembership?

Love being able to use widgets, which helps cut down time when putting together e-newsletters, eblasts Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

Missing a few things I am used to from our previous website such as: being able to download prefilled sign-in sheets for events; forms submitted through the website have the content sent to my email. I didn't have to log into the website to view them and could respond straight from my email without having to copy and past to my email. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Incorporated all our needs although still some challenges"
3.5/5
What do you like best about ReadyMembership?

We needed a platform that could integrate our website and CRM, and Ready Membership offers us a way to do exactly that. Review collected by and hosted on G2.com.

What do you dislike about ReadyMembership?

Integrating with our payment system, Go Cardless, has been challenging, with ongoing issues that continue to cause problems. Review collected by and hosted on G2.com.

Response from Scott Cole of ReadyMembership

Thank you for this feedback—we completely agree that comprehensive onboarding is crucial when working with an integrated platform like ReadyMembership.

We've recently launched an AI Assistant feature that's designed to help with exactly this. It allows you to ask for help inline using natural language and receive step-by-step instructions tailored to your query, along with links to relevant articles in our Knowledge Hub where you can find further information. This means you can get guidance on best practices across the CMS, CRM, and other modules right when you need it, without having to leave what you're working on.

Beyond the AI Assistant, our Customer Success and Support teams are always here to assist if you're having trouble with anything or need more hands-on guidance. We're happy to provide additional training sessions or walkthroughs to help boost confidence and ease adoption across your team.

If there are specific areas where you feel additional onboarding resources would be particularly valuable, we'd love to hear about them. You can also submit suggestions through our Knowledge Hub, and our team will take these into account when developing future training materials.

Thank you for helping us understand where we can better support our clients.