# BirchStreet Reviews **Vendor:** BirchStreet Systems **Category:** [Spend Management Software](https://www.g2.com/categories/spend-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 22 ## About BirchStreet Established in 2002, BirchStreet is the only complete hospitality operations platform purpose-built for the industry. Backed by its innovative P2P technology, robust supplier network and industry experts, the world’s most successful hotels, GPOs, casinos and food management companies trust BirchStreet to run mission-critical operations and improve financial and operational performance. A full suite of P2P applications includes eProcurement, accounts payable automation, inventory management, recipe management, supplier payments, and reporting and analytics. ## BirchStreet Pros & Cons **What users like:** - Users value the **seamless accounting integration** in BirchStreet, enhancing efficiency with back-office processes. (1 reviews) - Users value the **ease of placing orders** directly through BirchStreet, enhancing operational efficiency and convenience. (1 reviews) - Users value the **efficiency of processes** in BirchStreet, particularly with its punch-out feature and seamless integration. (1 reviews) - Users value the **seamless integrations** of BirchStreet, enhancing efficiency with popular suppliers and accounting solutions. (1 reviews) - Users value the **speed of processes** in BirchStreet, appreciating its punch-out feature and seamless integration. (1 reviews) - Online Ordering (1 reviews) - Procurement Efficiency (1 reviews) - Users praise the **speed of processes** in BirchStreet, benefiting from quick transactions and seamless integration. (1 reviews) **What users dislike:** - Users face challenges with **search confusion** in BirchStreet, needing exact product names for effective searches. (1 reviews) - Users struggle with **inadequate product categorization** , needing exact names for searches, making it difficult to find items. (1 reviews) - Users experience **navigation issues** with BirchStreet, struggling to find products without exact names or spellings. (1 reviews) - Users find the **poor search functionality** frustrating, needing exact names to locate products effectively. (1 reviews) - Users struggle with **poor usability** , as finding products requires exact names, making searches frustrating and time-consuming. (1 reviews) - Search Difficulty (1 reviews) - Search Functionality Issues (1 reviews) ## BirchStreet Reviews ### 1. Easy Night Ordering, but Product Search Needs Smarter Matching **Rating:** 3.5/5.0 stars **Reviewed by:** Eda D. | Floor manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about BirchStreet?** What did I like most? The fact that you can place any order your operation needs that night directly through the system, without having to contact anyone **What do you dislike about BirchStreet?** The part I did not like, or think should be improved, is that when you are searching for a specific product for example, a liquor brand, you need to type the exact name or know how it is listed in the system. Sometimes you try typing only the first two letters, or for wine you need to know the grape variety. If you do not know the exact spelling, it can take a long time to find the correct product. You really need to know the exact name to find it **What problems is BirchStreet solving and how is that benefiting you?** Maybe the product search could be made easier while typing. For example, it could be supported by artificial intelligence and suggest similar or related products based on what you are trying to find ### 2. Helpful and Useful for Hotel Inventory Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Abhinav D. | Cluster cost controller, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about BirchStreet?** Its helpful , useful & great for hotel operations specially related to inventories **What do you dislike about BirchStreet?** The Payment part could get better maybe else nothing specific to dislike **What problems is BirchStreet solving and how is that benefiting you?** Inventory shortages , Perpetual inventory management , Scanners usage & bar codes generation ### 3. Robust Inventory Management, But Needs Modern Tech Upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Ajeet Y. | CTO, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about BirchStreet?** Birchstreet system is the best SaaS platform for Inventory Management, end to end procurement process management. This tool is quite mature and used by world's top hotels and casinos. **What do you dislike about BirchStreet?** Birchstreet platform is developed on old technologies. It will be great if it can developed in top front end technologies. **What problems is BirchStreet solving and how is that benefiting you?** It helps vendor to manage their API Automation, ERP, Inventory and many more features.. ### 4. Birchstreet Procure Turbo Charged **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about BirchStreet?** Speed of processes within the BirchStreet Application. Punch out feature with some popular suppliers. Integration with backoffice accounting solution. **What do you dislike about BirchStreet?** Key support are located in India and the difference in timezone can create a challenge. **What problems is BirchStreet solving and how is that benefiting you?** Order, Procurement and Inventory Control ### 5. Efficient & Robust! **Rating:** 4.0/5.0 stars **Reviewed by:** Todd H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about BirchStreet?** Great customer service. Always responsive and efficient at handling any issues or questions that have come up. I also consider the system quite robust with a full suite of features that comprise our tailored solution. **What do you dislike about BirchStreet?** There really isn't anything worth noting regarding dislikes. Our implementation had a few hiccups but that was to be expected--we rarely have issues that persist. **What problems is BirchStreet solving and how is that benefiting you?** We often leverage the system for troubleshooting vendor issues, which is easy and efficient. It also helps greatly within our reporting. ### 6. Procure-To-Pay Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about BirchStreet?** The process to use the system for our clients is quick to learn and easy to use. Clients coming from other systems are always happy with the results. I do pester their suport team and they always provide responses quickly. The system is extremly reliable with very, very limited down time. **What do you dislike about BirchStreet?** While it is web based, it does not allow for multiple windows open at the same time. **What problems is BirchStreet solving and how is that benefiting you?** Visibility into our clients spend helps us control their costs on an ongoing basis, not just when they provide us a report. ### 7. Nimble P2P solution partner with solid account management professionals and in-house support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about BirchStreet?** Having a full procure to pay solution with a single partner that provides line item detail for compliance reporting, spend managment, as well as purchasing and AP process controls. Having a solution that gives the approvers visibility into the impact of an order to their forecast and budget is key to controling expenses. **What do you dislike about BirchStreet?** Enhancement roll out schedule could be a little quicker but appreciate the time Reactornet takes to make sure other processes don't break. **What problems is BirchStreet solving and how is that benefiting you?** Streamlined procure to pay Spend control Process standardization and control Spend/Vendor Data and analytics ### 8. Efficient System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about BirchStreet?** Great customer service. Fast and efficient support. **What do you dislike about BirchStreet?** A bit of a learning curve for suppliers, as we are not trained on the system, however, the customer service team is quick to assist. **What problems is BirchStreet solving and how is that benefiting you?** It streamlines the payment process. **Official Response from Anthony Kylitis:** > Thank you so much for your EPRO review submission. Your feedback is extremely valuable. We thank you for recognizing our support team's efforts and we will continue to strive to do our best in bringing you exceptional service in the future. Regarding your comments on Supplier training, I'm very happy you brought that up. As we begin our efforts in creating a new training platform, we will make it a priority to include a Supplier training section. We recognize how vital supplier interaction is to the Procure-to-Pay process so we want to make sure to get that right. In the meantime, if you would like to setup a training session with one of our support specialist, please send a request to our support team and we'll get that setup for you. On a final note, EPRO is known as a full Procure-to-Pay suite. If you are willing and if wouldn't mind, we kindly ask if you would update your review to include the Procure-to-Pay category. Thank you in advance for considering this request. ### 9. ReactorNet is a user friendly platform that goes the extra mile with its US based service team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about BirchStreet?** ReactorNet combines excellent user-friendly technology with great service. Being able to load all vendors on their platform and create an approval process for buyers at a facility is a trend we are going to continue to see in hospitality, and ReactorNet stands out among its peers. **What do you dislike about BirchStreet?** There is nothing to note that I dislike about the platform. Integration of any technology takes time, and resources, but the ReactorNet team makes it as easy as possible. **What problems is BirchStreet solving and how is that benefiting you?** ReactorNet is solving the problem of purchasers at a property going rouge and buying from vendors that might be outside of the preferred vendors of the facility. When properties do this, they are potentially missing out on vendor agreed-upon pricing, and potential money back through purchase incentives or rebates. ### 10. Really great support and understanding **Rating:** 4.5/5.0 stars **Reviewed by:** Steve G. | Supply Chain Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about BirchStreet?** Team are great, turn around time on requests is fast and issue resolved well **What do you dislike about BirchStreet?** Only challenge has been the time difference between the UK & USA **What problems is BirchStreet solving and how is that benefiting you?** Inventory management and business reporting ## BirchStreet Discussions - [What is ReactorNet EPRO used for?](https://www.g2.com/discussions/what-is-reactornet-epro-used-for) - 1 upvote - [What is BirchStreet Procure-to-Pay used for?](https://www.g2.com/discussions/what-is-birchstreet-procure-to-pay-used-for) - [View BirchStreet pricing details and edition comparison](https://www.g2.com/products/birchstreet/reviews/birchstreet-review-6620888?section=pricing&secure%5Bexpires_at%5D=2026-05-20+06%3A42%3A20+-0500&secure%5Bsession_id%5D=65cdc959-35f7-415b-a486-255ae74f6bc2&secure%5Btoken%5D=8f549e0a276ec08a1e32a457a1e586489a01061f5cbace89a83e2c3e32ac10f7&format=llm_user) ## BirchStreet Integrations - [Infor SunSystems](https://www.g2.com/products/infor-infor-sunsystems/reviews) - [Oracle MICROS Simphony](https://www.g2.com/products/oracle-micros-simphony/reviews) ## BirchStreet Features **Administration** - Accounting - Marketing Tools - Employee Management - Guest Profiles **Budget Creation** - Data Import - Budget Hierarchies - Versioning - Formulas - What-If - Budget Periods **Setup** - Data - Approvals - Alignment **Planning** - Processes - Contracts - Content - Requisition **Invoice Management** - Capture - Supplier Portal - Repository **Management** - Approval - Communication - Receipt of Goods **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Analytics** - Reports & Analytics - Predictive Analytics - Feedback Management - Market Intelligence **Budget Management** - Consolidation - Adjustments - Workflows **Performance** - KPIs - Benchmarks - Forecasting - Savings **Execution** - Purchasing - Invoicing **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Planning** - Processses - Contracts - Content - Requisition **Forecasting** - Historical Data - Reforecast - Forecast Types - Rolling Forecasts - AI **Analytics** - Visibility - Performance - Spend **Analytics** - Due Dates - Benchmarking - KPIs **Invoice Management** - Capture - Supplier Portal - Repository **Payment Cards** - One-time Virtual - Recurring Virtual - Physical **Analytics** - Variance Analysis - Forecasts Comparison - Forward Looking **Integration** - Accounting - Payment Integration - ERP **Supplier Management** - Evaluation - Risk Management **Reporting** - Real time - Multiple Views - Export - Budgets **Agentic AI - Procure to Pay** - Multi-step Planning **Execution** - Sourcing - Purchasing - Invoicing **Payments** - Vendor - Recurring - ACH **Agentic AI - Budgeting and Forecasting** - Natural Language Interaction - Proactive Assistance - Decision Making **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance - Submittal **Fraud & Risk Management** - Notifications - Controls **Supplier Information** - Profiles - History **Agentic AI - Spend Management** - Proactive Assistance **Analytics** - Visibility - Performance - Spend - Due Dates - KPIs **Integration** - Accounting - Payments - ERP - Procurement **Agentic AI - Purchasing** - Proactive Assistance - Decision Making **Risk** - Analysis - Identification - Scoring **Recovery** - Recoup - Reporting **Audit** - Filters - Post Audits - Overpayments - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top BirchStreet Alternatives - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - 4.1/5.0 (728 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,224 reviews) - [Stampli](https://www.g2.com/products/stampli/reviews) - 4.6/5.0 (1,915 reviews)