Peggy P.
PP
Peggy P.
Customer Success Manager
Mid-Market (51-1000 emp.)
"Easy Amazon Options and Branding, but the UI Could Be More Intuitive"
3.5/5
What do you like best about Reachdesk?

I like that it is easy to include Amazon items as options and add our company logo to items or in emails. Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

The UI is not as clear as I would like. I found it less user-friendly and intuitive than other corporate gifting platforms I have used. I had to be helped more often to send items. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Easy to Use for Sending Thoughtful Gifts to Sales Prospects"
4/5
What do you like best about Reachdesk?

Once setup, it's easy to use. Great to send a little something to prospect in the sales process. Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

Noticed low open rates when sending via email so with trial and error now send via link instead. Also wish there were more variety of options at a lower price point (besides gift cards) - more on the expensive end of things and can easily blow through budget. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Enterprise (> 1000 emp.)
"Incredibly Easy Gifting for Prospects and Partners"
4.5/5
What do you like best about Reachdesk?

Reachdesk is incredibly easy to use to send gifts/ giftcards to prospects and partners! Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

The tracking information has been wrong at times, but the support was very helpful in getting it fixed. Review collected by and hosted on G2.com.

LM
Lindsey M.
Creative Director
Mid-Market (51-1000 emp.)
"Seamless Gifting Platform with Easy Integration"
5/5
What do you like best about Reachdesk?

I like that I'm able to print swag directly through Reachdesk and then it goes directly into our inventory. It's a huge timesaver since we no longer have to make the ship notices and this makes the process much more seamless. The initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

Our inventory is very unorganized and it's hard to get the platform to delete old SKUs that are no longer in use for us. Review collected by and hosted on G2.com.

Response from Sofia Silva of Reachdesk
Edit edit

Hi Lindsey, we're glad to hear that you find Reachdesk to be a great platform for sending gift cards and helping to grow your pipeline. We apologize for the issues you've experienced with the US warehouse⎯warehouse moves are always a challenging task, but we're actively working on solving these issues and creating a better experience for our customers!

Thank you,

Sofia @ Reachdesk

Daniel T.
DT
Daniel T.
Enterprise Sales Development Representative
Mid-Market (51-1000 emp.)
"A Thoughtful Way to Thank People Before Meetings"
5/5
What do you like best about Reachdesk?

I like being able to thank someone for their time before we actually meet. Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

I haven’t encountered any issues just yet. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"All-in-One Gifting Campaigns with Fantastic Support"
5/5
What do you like best about Reachdesk?

We love using Reachdesk for our gifting campaigns. There is everything we need all in one place - gift ideas, direct mail options, and fantastic support. Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

There is nothing negative to report on Reachdesk. My experience has been top-notch since Day 1. Review collected by and hosted on G2.com.

Chad B.
CB
Chad B.
Account Executive
Mid-Market (51-1000 emp.)
"Flexible Multi-Channel Sending That Sparks Quality Prospect Conversations"
4.5/5
What do you like best about Reachdesk?

I love the flexibility of the platform to send through multiple channels and how easy it is to control all of my sends. As a 10 year sales professional, it has really helped me generate some quality conversations with prospects, even if they are not in buying mode at the time. Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

It may be on Hubspot's end, but I feel the integration could be even better to help make the gifting experience quicker and more informative across both platforms. Review collected by and hosted on G2.com.

Response from Nick Bennett of Reachdesk
Edit edit

Thanks so much for the thoughtful review, Chad. We really appreciate you taking the time to share this. It is great to hear that the multi-channel flexibility is helping you start more meaningful conversations and connect with prospects.

We also appreciate the note on the HubSpot integration. Feedback like this helps us continue to improve and make the experience faster and more seamless across platforms.

Glad to hear Reachdesk is helping you break the ice, reach decision makers, and keep deals moving forward. Thanks again for being a part of the journey.

Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"Great bespoke direct mail campaigns!"
4.5/5
What do you like best about Reachdesk?

Love the they have a separate professional services team that helps with unique direct mail campaigns. They present a plethora of unique options for our team to review.

Our Customer Success Manager, Sophia, is always proactive in spotting roadblocks on our account to help us keep things running smoothly! Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

The warehouse stock isn't always 100% accurate and leads to some pain points with our employees. Review collected by and hosted on G2.com.

Response from Sofia Silva of Reachdesk
Edit edit

Hi there, thank you so much for your review and being a Reachdesk customer! We do appreciate your feedback about our warehouse move. While we understand it may be a cumbersome process at times, the end result will be a better warehousing offering for all customers. Thank you so much for your understanding - and your amazing review!

Noah A.
NA
Noah A.
BDR
Mid-Market (51-1000 emp.)
"Lots of Gifting Options and Solid Integrations, But Finding Popular Gifts Takes Effort"
3.5/5
What do you like best about Reachdesk?

There are a lot of options for gifiting and it integrates well with our other tools Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

Its not always easy to find the most commonly used gifts Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Wide Gift Selection Makes It Easy to Find the Perfect Send"
4.5/5
What do you like best about Reachdesk?

I really like the wide range of gifts available to send, from well-known brands to personalised items. It gives you plenty of scope and makes it easy to find something for just about everyone. Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

There are a lot of layers to the permissions, which can slow things down if you’re not an Admin. However, their support desk responds quickly and clearly flags why a permission isn’t available, so I can follow up with my team internally and get the permission upgraded. Review collected by and hosted on G2.com.