Reachdesk Reviews & Product Details

Reachdesk is super-easy to use when you want to send a gift, and since it's integrated with Salesforce, it automatically shows up as activity in the system. Plus, they make it really easy to send a physical gift to someone, because they send an address confirmation email to the recipient, reducing the likelihood the gift will get lost in the mail.

And I love how you can track whether the recipient has opened and/or claimed their gift. That way, if it gets stuck in their junk/spam folder, you have a legit reason to reach out and ask them to claim the gift (another touchpoint). Review collected by and hosted on G2.com.

The only thing I dislike about Reachdesk (regulatory and employer restrictions notwithstanding) is that when I’m logging in, I can’t simply hit the Enter/Return key after typing my password. Instead, I have to reach for the mouse, move the pointer, and click the Sign In button. Other than that, I don’t really have any other critiques. Review collected by and hosted on G2.com.

We use Reachdesk for customer gifting and company swag. They offer warehouse storage for customized company gear and alternatively offer gift cards and other gift items through their marketplace. It's easy to manage and track sends and you can sync it to Salesforce to track campaigns. The products and options are endless! You can also create and customize swag right on the platform! Review collected by and hosted on G2.com.

Some overseas gifting require customs numbers that aren't easy to locate. When you customize products on the platform, it would be great if you could go back in an edit after it's created. Currently that's not available.

Also would love to be able to send a one off swag that I created on the platform without having to order bulk items. Currently it's possible to do it manually, but not possible to send a storefront link where the customer can check out for free. Review collected by and hosted on G2.com.

I genuinely like how easy the platform is to use. For the most part, it’s very straightforward. There is a bit of a learning curve when you’re first figuring out how to create campaigns and sends, but once you’ve done it a couple of times, it quickly becomes second nature. There are also plenty of help guides available if you run into any issues.

I also like that you can send messages along with physical items, and that some products can be customised. This saves us a lot of time, since we don’t have to upload a design every time on another platform.

There’s a huge range of gift cards available, as well as a large marketplace of physical items you can send, and I really appreciate the selection. Even though I tend to stick with virtual gift cards and customised merch, I still value having the option and the wider scope of the catalogue.

I’ve also had a great experience with customer support. They’re always attentive, quick to reply, and transparent about any issues, and they consistently do their best to help. I really appreciate that.

I use the Reachdesk platform a few times a week to reward colleagues, and I like the simplicity of being able to log in and send something in just a few clicks. Overall, it’s been a good experience, although in my opinion it would benefit from improvements in a few areas. Review collected by and hosted on G2.com.

I find the cost of products, particularly customised items, to be very expensive, often more expensive than going to the provider directly (for example, Printful). On top of that, shipping costs feel excessive, and I can’t see any real justification for them.

It’s also frustrating that some items indicate they can be sent to a certain geographical location, but then, at times, you can’t actually ship them there. We’ve also had complaints from recipients that they’ve had to pay extra taxes and customs fees, which wasn’t expected by them (or by me as the sender).

It’s disappointing that you can’t include a personalised message with a direct order from the marketplace for customised merch. You can only add a message when items are stored in the warehouse and then shipped to a recipient. That approach comes with higher costs, because you pay to ship to the warehouse and then pay again to ship to the recipient. Overall, the cost of sending and shipping really prevents us from rewarding more colleagues, and it feels unbalanced.

Lastly, there’s no easy way to create a form or campaign where a user can select an item they want dispatched directly to them unless you already have stock stored in a warehouse. This isn’t something I do due to the costs involved, and because we have people across EMEA, USCALP, and APAC. There also isn’t an APAC-specific warehouse for places like the Philippines, where we send a large number of gifts as well. Review collected by and hosted on G2.com.

Its ability to set up custom campaigns and preset offers is a big plus. It saves me a lot of time because I don’t have to search around for specific items, and I can keep particular gifts ready and pre-selected for different use cases.

The UI and dashboards are also straightforward and easy to use, which makes the overall experience smooth. It makes it easy to come back and continue using it. Review collected by and hosted on G2.com.

There’s a bit of a lack of confirmation when items are sent. It’s not a major issue, but it would be nice to get a reminder or notification that the recipient has received the gift and, in the case of digital gifts, opened or accessed it. Review collected by and hosted on G2.com.

What I like about Reachdesk is its ability to streamline and personalize gifting campaigns. The platform makes it easy to create targeted outreach that feels thoughtful and engaging, helping to build stronger relationships with clients and prospects. It’s a powerful tool for adding a personal touch to marketing efforts while saving time and effort. Review collected by and hosted on G2.com.

I currently do not have any dislikes about Reachdesk. Review collected by and hosted on G2.com.

I love the ability to customize unique campaigns based on my audience, and the ability to mass-send gifts to multiple recipients. Additionally, the support I receive from my Customer Success Manager is hands down the most knowledgeable and friendly support I've ever had. I can't express enough how beneficial that is! Review collected by and hosted on G2.com.

I really don't have any dislikes. I've used a handful of different systems similar to Reachdesk, but Reachdesk is by far the best! Review collected by and hosted on G2.com.

I love the flexibility of the platform to send through multiple channels and how easy it is to control all of my sends. As a 10 year sales professional, it has really helped me generate some quality conversations with prospects, even if they are not in buying mode at the time. Review collected by and hosted on G2.com.

It may be on Hubspot's end, but I feel the integration could be even better to help make the gifting experience quicker and more informative across both platforms. Review collected by and hosted on G2.com.

I like that Reachdesk lets me send a personalized gift to the recipient. I believe it helps build trust and rapport with a prospect, and if I know something about the person I’m sending a gift to, I can personalize both my message and the gift so they align with that. Review collected by and hosted on G2.com.

Sometimes there’s just too much to look through, and it can feel a bit overwhelming. I’m not sure whether there’s a search bar, but if there is, I don’t really use it. If there isn’t one already, adding a search bar would make it easier to find what I’m looking for. Review collected by and hosted on G2.com.

What I like best about Reachdesk is how easy it makes it to create meaningful, personalized connections at scale. The platform takes the complexity out of sending gifts and rewards, allowing teams to focus on building relationships rather than managing logistics. I also appreciate how seamlessly it integrates with other tools like Salesforce and HubSpot, making campaign tracking and ROI measurement simple and transparent. Overall, it’s intuitive, reliable, and adds a personal touch to customer and employee engagement. Review collected by and hosted on G2.com.

While Reachdesk is a great platform overall, one thing I dislike is that the interface can occasionally feel a bit clunky when managing large-scale campaigns or multiple recipients. Some workflows—like editing existing campaigns or tracking gift statuses—could be more streamlined. Additionally, shipping timelines and availability can vary by region, which sometimes makes international gifting a bit unpredictable. That said, the support team is very responsive, and these issues don’t outweigh the overall value of the platform. Review collected by and hosted on G2.com.

It’s very user-friendly and easy to roll out across teams. There’s also a wide range of merch options, which makes it easy to launch new and engaging campaigns throughout the year and keep things feeling fresh. Review collected by and hosted on G2.com.

Reachdesk can feel a bit pricey once all the add-ons and shipping costs add up, and the gift options outside the US are a bit more limited, which makes it tougher to support global teams. Review collected by and hosted on G2.com.