Reachdesk Reviews & Product Details

Reachdesk is an incredibly powerful tool that simplifies giveaways for our customer marketing campaigns. What would otherwise be a logistical nightmare, like dropshipping 100 water bottles to addresses all over the world, is made surprisingly manageable. I also appreciate how the platform continues to evolve. Since we started using Reachdesk in 2022, it’s become noticeably easier to use. We appreciate all of the thoughtful enhancements that have been rolled out.

Their customer support is also typically very quick to respond and generally a pleasure to work with. Review collected by and hosted on G2.com.

Its functionality isn’t well-suited for distributing apparel gifts. Each size counts as a separate SKU, and with the SKU limitations built into our plan, managing multiple sizes becomes cumbersome.

There’s also no built-in way for recipients to select their size—or more generally, to choose one item from a variety of gifts in our inventory. This has to be handled externally (like through a Google Form), which adds unnecessary complexity to the logistics.

It would also be massively helpful to have the ability to save progress on sends or bulk sends and return later. Having to redo work after realizing a campaign setting needs to be adjusted often makes the workflow inefficient. Review collected by and hosted on G2.com.

- Creating a campaign that allows for global sending is really easy

- Simple to monitor and manage different teams budgets and campaigns

- Enables us to thank our customers and prospects in a personal way at scale

- Their marketplace - we don't have to self-source and inventory all items but can instead use theirs

- Their help and support is some of the best. They're quick to respond and always happy to jump on a call if we need anything. Review collected by and hosted on G2.com.

I can't think of anything; it does what I need it to and it's flexible enough to fit our needs as they evolve Review collected by and hosted on G2.com.

What I like best about Reachdesk is how easy it makes it to create meaningful, personalized connections at scale. The platform takes the complexity out of sending gifts and rewards, allowing teams to focus on building relationships rather than managing logistics. I also appreciate how seamlessly it integrates with other tools like Salesforce and HubSpot, making campaign tracking and ROI measurement simple and transparent. Overall, it’s intuitive, reliable, and adds a personal touch to customer and employee engagement. Review collected by and hosted on G2.com.

While Reachdesk is a great platform overall, one thing I dislike is that the interface can occasionally feel a bit clunky when managing large-scale campaigns or multiple recipients. Some workflows—like editing existing campaigns or tracking gift statuses—could be more streamlined. Additionally, shipping timelines and availability can vary by region, which sometimes makes international gifting a bit unpredictable. That said, the support team is very responsive, and these issues don’t outweigh the overall value of the platform. Review collected by and hosted on G2.com.

We love being able to send timely gifts to prospects and customers - gift cards for booking a meeting, brand awareness campaigns, and more. It's fairly easy to set up, and integrates with HubSpot for automated sending when certain actions are taken. Our CSM has been great at quickly answering questions when we need clarification! Review collected by and hosted on G2.com.

The shipping costs can be a little bit high, as well as the marketplace gift options. There are a lot of products to choose from, which is nice, but most of them seem overpriced for what they are. I wish that we could integrate our whole ReachDesk instance into our whole HubSpot instance - instead of it being a per-user integration. Review collected by and hosted on G2.com.

I really appreciate how Reachdesk makes it effortless to connect more personally with customers. The ease of setting it up was remarkable, as I just needed to log in with my work email, and everything was instantly set for me. I particularly value the feature that allows me to send tailored gift cards easily and automate the entire process, saving a lot of time and effort. This convenient automation helps in delivering gifts right to the recipient's address without any hassle. It significantly supports in building connections and enhancing client relationships, as was evident when a school appreciated a goodie basket I sent using Reachdesk, which possibly contributed to closing a business deal. The functionality to search between different gifts, customize them, and write personal notes makes the tool incredibly useful for tailoring gifts to fit specific business needs. Tracking gifts via email, with updates on delivery status, adds a layer of convenience that I find very helpful. Furthermore, the platform is widely used in my previous company, which speaks volumes about its user-friendly nature and efficiency. All these aspects make me consider its usage again due to its simplicity, efficiency, and the success we saw with it. Review collected by and hosted on G2.com.

I dislike the occasional bugs in Reachdesk that disrupt the ability to send gifts, especially when they need to be sent urgently. This has happened to me and other team members, causing inconvenience and necessitating additional buffer time to ensure gifts are sent as intended. Review collected by and hosted on G2.com.

What I love about Reachdesk: Reachdesk makes gifting an absolute breeze! The platform is super easy to use — everything from creating campaigns to setting up gift options and tracking results is straightforward and quick. Plus, their customer service team is amazing — always friendly, super responsive, and genuinely helpful. They make every interaction a pleasure! Review collected by and hosted on G2.com.

What could be improved: It would be awesome to have an option to recall Mastercard gift cards that were claimed but not used. I totally understand this might be tricky since different vendors are involved, but it would make the tool even more powerful. Review collected by and hosted on G2.com.

We find the platform really easy to use, it’s straightforward to navigate and selecting gifts is simple. I like that customers need to actively accept their gifts, which helps avoid wasted rewards and makes the budget go further. There’s a wide selection of gifts, plus the option to create custom packages for different customer segments, so you can offer more personal experiences. The gift tiering feature adds another layer of flexibility. I also appreciate the built-in reporting, which gives clear insights into usage and sales and helps the events team encourage wider adoption across the company. The team are also always on hand to help with queries. Our CS managers is fab too! Review collected by and hosted on G2.com.

We’ve managed to sort out some of the logistical issues we faced before, like missing items in deliveries and shipping delays. Being a global company, we’ve also tackled regional differences and made the onboarding process much smoother. We’re still looking into ways to integrate with MS Dynamics, since there isn’t a ready-made solution at the moment, but we’re feeling genuinely optimistic about what’s ahead and excited to keep making progress. Review collected by and hosted on G2.com.

The team has been extremely helpful. I accidentally emailed the CEO himself through a google search, BUT he made sure that I was helped asap. That showed a great leader. The immediate team was great as well. We love having a huge catelog of gifts to send to our customers. We really apprecciate having the ability to send cash cards whenever needed as well. It provides us quick and flexible gifting.

Update: the new Amazon gifting integration is a game changer! Seriously, this will be an awesome feature to utilize. I can send a super personalized gift now all within reachdesk. Review collected by and hosted on G2.com.

I do struggle with sending cash cards in PH currency but that is due to our contract I believe. So all good! Review collected by and hosted on G2.com.

We've been using Reachdesk for years now across multiple teams—for clients, prospects, and even internal employees—and it continues to impress. It's a fantastic quick gifting platform that's intuitive, reliable, and incredibly easy to use.

The selection is outstanding—there's a huge variety of options to suit every occasion, recipient, and budget. Our clients are consistently wowed by the quality and personal touch of the gifts they receive.

One of the standout features for us is the way Reachdesk handles recipient data. There's no need to store personal client information on our own systems, which makes compliance a breeze and removes any data privacy headaches.

Overall, it's become an essential part of how we build relationships and show appreciation. Highly recommend to anyone looking for a scalable, secure, and delightful gifting solution! Review collected by and hosted on G2.com.

If I had to mention one drawback, it would be around budgeting and scalability. You need to ensure you have enough funds allocated in your Reachdesk wallet to send gifts, which can occasionally slow things down if not closely monitored. Also, if your team grows and you exceed the number of users included in your plan, you'll need to pay for additional licenses—which can add up quickly.

That said, the value Reachdesk delivers still makes it worth it. Just something to be aware of when planning your usage and scaling your team. Review collected by and hosted on G2.com.

The platform is amazing, you have so many options!

My favourite feature is the Marketplace, as you can send thoughtful local gifts worldwide.

The campaign section is also very straightforward, it's very easy to create your campaign but also to clone other campaigns.

I really like labelling the items in the inventory by team, and a big shoutout to Aoife and the support team who make a huge difference on a daily basis.

I also really enjoy personalisation via Bulk sends using the CSV, you can do a lot of personalisation while impersonating other people and I think this can help increasing the conversion! Review collected by and hosted on G2.com.

I would improve Merchandise Builder, as it is not where it should be in terms of offering. Also, there should be more marketplace place offerings in some countries such as the Middle East and some in Asia where there are few gifts and very expensive. Review collected by and hosted on G2.com.