RS
Roger S.
Change & Engagement Lead
Enterprise (> 1000 emp.)
"Great tool to engage global employees"
4.5/5
What do you like best about REACH Media Network?

Reach gives us a global platform to reach all employees with important news, event announcements and culture messaging that drives the business. We have set this up to incorporate content that is local, regional or global, giving us great flexibility. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

There are two downsides. First, and this applies to all digital sign platforms, is the lack of metrics for readership. It's very hard to know what impact the signs are making. Second is the lack of accountability of my users to know who took what action. I want to know who specifically uploaded assets or changed a layout out. We know all the users, but can't identify who took what action. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

Thanks so much for taking the time to provide this feedback, Roger. We love to hear that REACH offers a way for you to share content globally with your locations, and that it seems easy to share that information as well. We appreciate you sharing the downsides you have experienced using our software. REACH continues to grow and evolve our software through clients sharing information like this. We will share your feedback with your account manager, and they will connect with you to discuss. Thanks again!

MH
Marcus H.
"Effortless Remote Media Management"
5/5
What do you like best about REACH Media Network?

I like the web interface for pushing content to players remotely. It stands out because of its ease of applying profile and media to multiple players at once. Also, the initial setup of REACH Media Network was very easy. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

n/a Review collected by and hosted on G2.com.

Frank J.
FJ
Frank J.
AV Technician
Enterprise (> 1000 emp.)
"Great platform for simple signage solutions"
4/5
What do you like best about REACH Media Network?

REACH is easy to use and integrate for simple signage solutions. If you're using standard apps and templates, you will find it very easy and cost effective to use. The customer support team is great at assisting with training and has a very quick response time. If you're looking for something easy to implement, cost effective, and easy for end users to use then this is great as long as you are not asking for complicated applications or connections. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

REACH is not great for complicated integrations, such as various social media platforms. We've had issues with some of our socials. Also, the tiers for permissions are a lot fewer than we had expected. In order to separate permissions, you have to have different "facilities" for each set of permissions. That's complicated if you have a large facility with lots of different signs and permissions. There isn't a "per sign" option for permissions, or at least that we've been shown yet. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

Thanks for taking the time to leave us a review, Frank. We appreciate your feedback and insight; it's very helpful. We have recently made some changes to our software that will help with the permission pain points you mentioned. We will have your account manager connect with you and walk through the updates and how we can better streamline users and permissions for your organization. Please let us know if there is anything else we can help with!

Dana D.
DD
Dana D.
Director of Marketing, Admissions and Special Events
Mid-Market (51-1000 emp.)
"Reach Media Digital Signage"
5/5
What do you like best about REACH Media Network?

REACH Media Network has been a wonderful opportunity to share lots of great information with our school population. The program is very easy to implement and use; I typically add new information daily. The Customer support team has been very responsive and helpful if I have had questions or needed assistance. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

I have not had any issues with REACH Media. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

Thanks for the feedback, Dana. We are so glad the digital signage is helping get information and communication out to your school. If there is ever anything you want to try, or talk through other engaging ways to get information out to your students/staff/visitors - let us know! We are happy to help and want to ensure your digital signage is customized to your audience needs and a success!

Verified User in Building Materials
UB
Verified User in Building Materials
Mid-Market (51-1000 emp.)
"Reach has been a great information tool for us to use at our Plant!"
5/5
What do you like best about REACH Media Network?

It is very user friendly. I keep a file saved on my computer desk top, and I add info that I want to show on our breakroom TV. It's easily transferred to reach Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

Sometimes I have to resize it several times before it shows correctly on the screen Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

Thanks for the great feedback! We’re so glad REACH helps keep your team informed and engaged. It sounds like your breakroom screens are doing their job! We appreciate your note on resizing content; feel free to reach out to your Account Manager or marketing@reachmedianetwork.com for quick tips to make that process even easier. We are happy to help!

SM
Sead M.
Workspace Collab Engineer
Mid-Market (51-1000 emp.)
"Reach Media - Best Digital Signage Platform and i have tested a bunch."
5/5
What do you like best about REACH Media Network?

Reach Media Network just works. It’s super easy to deploy, plays nicely with our systems, and their team is always quick to help when something comes up. I’ve worked with them on a few rollouts, and every time it’s been smooth sailing. Their docs are clear, their support is solid, and the platform is reliable. Honestly, it’s one of those tools you don’t have to think twice about—and that’s a win in my book. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

Overall, Reach is solid—but if I had to point out a downside, it’d be the occasional hiccups with player upgrades and layout customization Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

Thanks for your review, Sead. We are happy to hear that your experience with REACH on several deployments has been successful. Our team is always excited to work with you and help out in any way we can. I can have your account manager reach out and see how we can improve the experience with player upgrades and layout customization. Thanks again for taking the time to leave your feedback. We appreciate it.

VM
Vanessa Perini M.
Marketing & Communications Manager
Mid-Market (51-1000 emp.)
"Engaging Displays Boost Patient Education, But Slide Management Needs Improvement"
5/5
What do you like best about REACH Media Network?

Patient education is paramount as a community health center. Big bright bold display boards grab our patient's attention having big QR codes so our patients can scan and learn more-driving traffic to or website is valuable. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

Changing the order of the slides is an arduous task Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

Thank you for sharing your feedback! We’re thrilled to hear REACH is helping boost patient education and engagement. We appreciate your note on slide management and will share that with our product team. Your Account Manager can also connect at any time to review workflows and help simplify the process.

LS
Larry S.
University AV Specialist
Enterprise (> 1000 emp.)
"Consistent and Reliable Platform, But Software GUI Needs Tweaks"
5/5
What do you like best about REACH Media Network?

It is a consistent and reliable platform Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

The network overall is great the software GUI could be tweaked Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

Thanks so much for your feedback, Larry! We’re glad to hear you find REACH reliable and affordable. We appreciate your note on the GUI. Our new CMS 2.0 platform features an updated design and usability improvements. Your Account Manager would be happy to walk you through it at any time. Feel free to reach out to marketing@reachmedianetwork.com if you're not sure who your account manager is. Thanks!

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Mid-Market (51-1000 emp.)
"Once set up, it just works"
4.5/5
What do you like best about REACH Media Network?

Once running, it works very well. As a developer, I was able to manipulate how/what the signage displays (CSS) to get it to look exactly as I wanted. Their customer support team is very responsive once contacted and does a good job with solving the issue quickly. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

Finding the right person/email to contact is difficult as their website focuses on sales more than support. Finding install files to install it yourself is not possible, they appear to want you to reach out for every configuration change. On initial setup, I spent a lot of time in the "code behind" view writing custom CSS to change the spacing, colors, font of the text, so making changes could be difficult for some to do on their own. Lastly, 3rd-party integrations are not exposed on the dashboard, meaning if I want to change what appointments are visible in the calendar integration we use, I would be best served reaching out to have them do it rather than try to solve it myself. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

Thanks so much for taking the time to leave us a review. We appreciate your feedback. All of our customers are provided with a direct point of contact: a Project Manager to onboard them and a dedicated Account Manager, so you always know who to connect with for questions, comments, or concerns. If you don't know who your Account Manager is, please feel free to contact marketing@reachmedianetwork.com, and we will get you in touch with them right away. We want to ensure you are aware of your contacts at REACH for quick and easy communication. Your account manager can help provide any training, answer questions, and work with you to understand your goals and how our teams can help you achieve them. Feel free to reach out at any time if you have questions or are not sure who to contact. Thanks again!

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Reach is an efficient and effective means of distributing communications about our events!"
5/5
What do you like best about REACH Media Network?

Like many who work in higher education, my weeks working in student life are extremely busy. Having a tool that allows me to quickly share information with the student body regarding our upcoming events and programming allows me to complete tasks in a manner that no longer takes up a large portion of my afternoon/evening. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

This may be more of a "me" problem or even a tool that Reach already offers, but I am not someone who is very skilled at creating video content. I think it would be nice if there were a team at Reach who could help in creating some content like this to help partner organizations. When I was working in college athletics, I had worked with HeyHuda for similar purposes marketing external events at off-campus locations. While our athletics staff had our own personnel who created video content for us, the team at HeyHuda also offered assistance in this area if we ever needed it. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

Thanks so much for taking the time to leave a review and share your experience and feedback. We love hearing that the REACH Media Network digital signage software lets you quickly communicate with your students on campus. Thanks for sharing the idea of creating content as a service. We will share this with our team, and if something changes or this becomes a feature we offer, we'll reach out.