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AH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

4/8/2021

"Great for Home Owners Associations"

5/5

What do you like best about REACH Media Network?

So easy to add media and creative options. Very easy to rearrange media on the playlists. Our residents love all the notices and information up on the bulletin boards. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

The only downside is that it's a little hard to work with using my iPad if I'm in a pinch and don't have my laptop. Some of the tutorials are too long. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

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Thank you so much for the review! We're so glad to hear REACH has made it easy to keep your residents informed and that they're engaging with the content while they wait by the elevators. It's also great to hear you're saving time and cutting back on paper notices.

We appreciate your feedback about using REACH on an iPad and the tutorial length. That's helpful insight, and we'll be sure to share it with our team. Thanks again, and if you ever need anything, don't hesitate to reach out!

JU

Jeff U.

3/23/2026

"Efficient Data Integration Enhances Communication"

4/5

What do you like best about REACH Media Network?

I use REACH Media Network to display menus and marketing to our clients and guests. It works well pulling data from our existing systems, allowing local programming for displays. It's great that REACH can pull from our nutritional menu recipe site and display that information to our guests. The initial setup of REACH was very easy, as they took care of everything. Initially, it seemed hard to use, but after working with our account representative, I now feel confident in using and customizing the system for our operation. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

The system seemed hard to use until working with our account rep. Review collected by and hosted on G2.com.

CC

Christopher C.

Continuous Improvement Manager

Mid-Market (51-1000 emp.)

11/14/2025

"Effortless Content Management and Reliable Performance with REACH Media Network"

4.5/5

What do you like best about REACH Media Network?

Most Helpful Features

Simple Content Management: The intuitive interface allows for effortless creation, scheduling, and updating of content, making it easy to keep messages fresh and relevant.

Real-Time Updates: Content can be published quickly—often within minutes—allowing for rapid communication across the organization.

Flexible Formats: Users can display a range of information, from PowerPoint and Canva designs to social media feeds, interactive calendars, and more.

Centralized Remote Management: Manage displays and content across multiple locations from a single dashboard, reducing administrative effort.

Upsides of Using REACH Media Network

High Reliability: The platform powers dozens of displays within our plant and network and is trusted for its stability and performance.

Customization: Offers pre-made templates and customizable layouts, supporting tailored messaging to different audiences. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

Least Helpful Aspects

Limited Format Support: Some popular content types and integrations, like PowerBI on BrightSign players, are no longer available, restricting flexibility for data-rich signage needs.

Occasional Device Issues: Users have reported needing to reset or reboot hardware players occasionally to resolve glitches and connection problems.

Learning Curve: The interface, while robust, can be complex for new users or administrators to fully master, especially when configuring advanced features or multi-location networks.

Time-Intensive Content Management: Keeping content fresh and organized across numerous displays and locations can be resource-intensive.

Downsides of Using REACH Media Network

Upfront and Ongoing Costs: Hardware and licensing can be expensive compared to traditional or simpler solutions, especially for small organizations.

Technical Support Limitations: Occasional delays in resolving advanced technical issues may occur, with some users noting inconsistent syncing and required manual intervention. Review collected by and hosted on G2.com.

What problems is REACH Media Network solving and how is that benefiting you?

Visual Controls

The platform makes it possible to create and manage visually engaging signage with customizable layouts, zones, and integrated apps, allowing users to communicate complex data, KPIs, or visual alerts more effectively.

With remote management tools, users can monitor, schedule, and update displays across multiple locations from a single dashboard. This helps maintain brand consistency and enables the rapid rollout of visual communications.

These visual controls are valuable for keeping employees, guests, and customers informed, while also minimizing clutter and confusion, which in turn enhances engagement and compliance.

Knowledge Sharing and Management

REACH Media Network empowers organizations to instantly share news, dashboards, best practices, and operational updates, supporting knowledge distribution and alignment across teams or locations.

Its integration with dynamic data feeds, calendars, social media, and file-sharing tools ensures that knowledge remains current and accessible, which is especially helpful for users who depend on up-to-date information for daily decisions.

The platform’s permissions and user management features simplify the delegation of content creation and display control, making collaboration smoother and reducing bottlenecks. Review collected by and hosted on G2.com.

AW

Verified User in Warehousing

Enterprise (> 1000 emp.)

4/27/2023

"Reach Is The Best"

5/5

What do you like best about REACH Media Network?

I am able to easily make changes as we have multiple devices. I can easily upload media and make changes with no hassles. We have had no issues with it. Teaching people how to use it is very easy and makes it that much more of a valuable tool. Set-up is very easy. If I have any questions customer support is great and they respond fast. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

Nothing so far! I have been using it without issue for 3 years! Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

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Thanks for your review. We are glad to hear it's easy for you to manage multiple locations. We are happy to help however we can, and are always here. Let us know how we can make your experience better!

AJ

Akai S. J.

Chief Executive Officer

1/16/2026

"Streamlines Communication, Perfect for Media Management"

5/5

What do you like best about REACH Media Network?

I love the storage capacity of REACH Media Network, which is amazing for me as a media director because I use a lot of high-resolution photos and moving imagery, which take up a lot of space. I have the room I need to share all my content without any issues. I also like that I can control the televisions and make communication specific to whichever location needs it. It's great for managing events at just one location without needing to publish across all monitors. Additionally, setting up REACH Media Network was pretty easy for us. Our IT person worked with the help desk, and the liaison was super accessible, helping us with any questions we had. The setup process was seamless. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

I'm not sure if this is a REACH issue or if this is internal, but sometimes it feels like it's laggy. So it might be only as good as the WiFi bandwidth that you have at wherever you're using it. But other than that, it's a 10 out of 10. I love it. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

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Thanks so much for taking the time to share your experience and feedback, Akai, we truly appreciate it! We’re so glad to hear your setup process was seamless and that the software is supporting you well in your role as Media Director. That’s exactly what we aim for.

If the players continue to feel laggy, please don’t hesitate to reach out. Our Support Team would be happy to dig in and troubleshoot to see what might be causing that. You can email us at support@reachmedianetwork.com, call 952-944-7727 (Option 4), or connect directly with your Account Manager.

We’re always here to help and want to make sure everything runs smoothly for you!

JH

Jim H.

IT Consultant

Small-Business (50 or fewer emp.)

2/11/2025

"Effortless Content Management, Needs Canva Integration"

5/5

What do you like best about REACH Media Network?

I find content and player management with REACH Media Network easy, thanks to the configurable playlists and the ability to set expiration dates and times for content. The initial setup process was a breeze, making it simple to get started. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

We had purchased and described because of the integration with Canva. Now that it's gone, we cannot be as efficient as before. Get Canva integration back. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

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Thanks for taking the time to leave us a review, Jim. We're so glad to hear that REACH is easy for you and that the Canva integration has been helpful. Thanks again for the feedback!

AD

Anthony D.

Director of Student Affairs

Mid-Market (51-1000 emp.)

10/29/2025

"Powerful Display Management, But Interface Needs Smoother Navigation"

4/5

What do you like best about REACH Media Network?

I like the ability to manage a large network of displays, I like the ease of uploading assets and customize individual screens if needed. I like the output of and the options available to tailor the templates for display. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

The interface is a little buggy still. I have run into screens that won't let me back out of or move forward in if I don't do everything a certain way. I often have to exit out the interface log back in when that happens. I think some features just aren't intuitive enough to know how to use them, it would be nice if a help feature could be accessed on certain features, I think sometimes some of the features feel like they are not clearly separated enough for a newer user to understand what is what. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

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Thanks so much for your feedback! We love hearing that managing your large signage network and keeping content fresh on your screens has been going well.

We also appreciate your note about the interface; that’s great insight. Our team has recently started migrating clients to CMS 2.0, which offers smoother workflows, a more intuitive interface, in-app and self-guided training options, and plenty of new features and capabilities. Of course, our team is always happy to jump on a live training call anytime, too!

Your Account Manager will reach out to walk you through CMS 2.0 and see if it might be a good fit for your team. There’s absolutely no rush; we’ll move at your pace when the timing is right.

Thanks again for sharing your experience and for being part of the REACH family!

CS

Cassidy S.

HR Manager

Mid-Market (51-1000 emp.)

12/2/2024

"Effortless Communication with Stellar Support"

5/5

What do you like best about REACH Media Network?

I find REACH Media Network incredibly easy to use, which is vital for efficiently managing employee announcements such as promotions and company events. It allows us to communicate with a large number of employees who may not have access to their email, reaching those in the warehouse and production floor directly. What stands out the most is the excellent customer service. Whenever I have a question or face challenges, especially when trying to add images, the customer service representatives are consistently helpful and friendly. Their support makes using the platform even more rewarding, and it inspires a lot of confidence in the software. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

N/A Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

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Thanks for leaving a review, Cassidy! We strive to provide an easy-to-use platform for our clients, so we're happy to hear it's allowing you to communicate with employees. As you mentioned, our customer support is always here to help; if you have questions, feel free to reach out! Thanks again!

UH

Verified User in Higher Education

Enterprise (> 1000 emp.)

3/25/2026

"REACH Makes Video Content Management Smooth and Intuitive"

5/5

What do you like best about REACH Media Network?

The REACH platform is designed with a user-friendly approach, offering a smooth and intuitive experience. It provides a robust set of tools for managing video content, enabling users to organize, edit, and control their media efficiently without unnecessary complexity. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

It would be a valuable addition if the platform also included basic video editing tools. Integrating simple editing features could enhance the overall user experience and make REACH a more complete solution for video content management. Review collected by and hosted on G2.com.

UB

Verified User in Banking

Mid-Market (51-1000 emp.)

7/30/2025

"The system is super intuitive. I can easily upload and schedule content."

5/5

What do you like best about REACH Media Network?

It’s incredibly easy to use. I honestly can’t say enough about how great Reach is! And the support team is superior as well. Review collected by and hosted on G2.com.

What do you dislike about REACH Media Network?

Nothing! I've never had a bad experience. Review collected by and hosted on G2.com.

Response from Tristan Helleen of REACH Media Network

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Thanks for taking the time to leave a review and share your feedback. We are happy to hear our CMS is easy to use, and you've had a good experience with our product and service. If there is ever anything we can do to help, please let us know!