--- title: Re:amaze Reviews meta\_title: 'Re:amaze Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 140 reviews by the users' company size, role or industry to find out how Re:amaze works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 140 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Re:amaze Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Re:amaze but has limited features. Are you part of the Re:amaze team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. * * * Seller [GoDaddy](https://www.g2.com/sellers/godaddy) Discussions [Re:amaze Community](https://www.g2.com/products/re-amaze/discuss) Languages Supported English Solution Type All-in-One Overview by David Feng (Co-Founder & CRO at Re:amaze) Show More ## Pricing Pricing provided by Re:amaze. ### Basic $29 per agent / month ### Re:amaze Pro $49 per agent / month [ View More Pricing Information ](https://www.g2.com/products/re-amaze/pricing) ## Top-Rated Alternatives [ ![Gorgias](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gorgias") Gorgias 4.6/5(566) ](https://www.g2.com/products/gorgias/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/re-amaze/competitors/alternatives) ## User Insights Average based on 140 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Re:amaze Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews) Show More ![Christoph D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christoph D.") CD Christoph D. I Small-Business (50 or fewer emp.) 2/9/2023 "Absolutely amazing tool, very intuitive and integrates well" 4.5/5 What do you like best about Re:amaze? The variety/flexibility of options, the multi-brand approach, the great support, and it's affordable. They recently added AI features that pull information from FAQ's, those are very helpful Review collected by and hosted on G2.com. What do you dislike about Re:amaze? It would be cool to have a screen share option through the video call feature so we can give direct support Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? 1st and 2nd level support, FAQ integrations, general inquiries Review collected by and hosted on G2.com. Show More 4/23/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 5/5/2026 "Modern, Low-Cost CSM with Strong Integrations—Though a Bit Rigid" 3.5/5 What do you like best about Re:amaze? Modern CSM features, low cost and good integrations Review collected by and hosted on G2.com. What do you dislike about Re:amaze? The features in the platform are rigid and sometimes limited Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? customer service chat and technical support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AC Angelo C. President Small-Business (50 or fewer emp.) 7/30/2024 "Works but support lacking and company unresponsive" 0/5 What do you like best about Re:amaze? Seat price is relatively cheap and has features needed. Review collected by and hosted on G2.com. What do you dislike about Re:amaze? Absiolutely the worst search function possible. Does only basic search. Company also has "stop words" that won't be searched. These are not revealed and can't be turned off. Service has declined since godaddy took over the company. Now all ticket based. Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? Handles multiple email accounts. Review collected by and hosted on G2.com. Show More 1/31/2025 Current UserValidated ReviewerSource: Organic GR Greg R. Sales Manager Small-Business (50 or fewer emp.) 11/8/2022 "Great Chat!" 5/5 What do you like best about Re:amaze? Re:amaze gives us the ability to chat with our customers. It's straightforward and easy to use. I love having the ability to see who is managing each chat in real time. Review collected by and hosted on G2.com. What do you dislike about Re:amaze? I truthfully don't have any complaints about Re:amaze, but it would be nice to have the name of the person we're chatting with. I'm not sure if that's a missing function or just something we need to implement. Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? Re:amaze helps us get in touch with our customers on the website. It bridges the game between what they need and our ability to help them. Without Re:amaze we wouldn't have that additional communication channel with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Peter G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter G.") PG Peter G. Vice President Small-Business (50 or fewer emp.) 11/22/2022 "An efficient all in one platform with predictable pricing" 5/5 What do you like best about Re:amaze? We like that we can wrap in all of our sales channels for all of our ecommerce stores serving different markets and all of our sales channels while separating access into individual business units. Pricing is only per user which makes it easy to understand and predict our upcoming billable. Review collected by and hosted on G2.com. What do you dislike about Re:amaze? Less integrations than Gorgias, although we have been able to find workarounds for most of them. Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? We are finally able to centralize all customer service interactions across different channels and business units. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Vincent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent S.") VS Vincent S. Digital Product & Marketing Manager Small-Business (50 or fewer emp.) 11/13/2022 "Most cost-effective and value for money customer service solution" 4.5/5 What do you like best about Re:amaze? Re:Amaze has a FAQ portal that is easy to manage and maintain by the customer support team. The chat widget integrates well with e-commerce platforms allowing for smart and fast resolution of tickets. The pricing model is convenient as well as it is a per user licence fee as compared to per ticket fee. Review collected by and hosted on G2.com. What do you dislike about Re:amaze? The level of customisation options on the help centre portal is quite limited. For instance you will have limited options to customize the appearance of the help centre page, although they made a lot of improvements recently Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? Re:amaze allows us to resolve tickets faster and also help increase our conversion rate on the website through the chat widget. The price point of the tool as well suits the business model. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 10/21/2022 "Solid app that combines communications from many channels" 4.5/5 What do you like best about Re:amaze? Works really well. Communications come in from eBay, email, SMS, social channels, RingCentral (our phone system) and online chat to a single place where my team can answer them. History of the communications is maintained and we never have to manage comms through email or multiple tools Review collected by and hosted on G2.com. What do you dislike about Re:amaze? The settings screen is painful to navigate. It needs a refresh to be simpler and more intuitive to navigate. Setting the tool up is also not easy. I wouldn't say it is hard, but it takes more time that if it was better designed. Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? Simplifies our internal processes for managing customer interactions. We have one place to go to look at anything customer related. The importance of this cannot be understated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alex L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex L.") AL Alex L. Operations Manager Small-Business (50 or fewer emp.) 11/17/2022 "Centralization and simplification of all communication channels" 5/5 What do you like best about Re:amaze? We really like having all our channels centralized into one location. Allowing multiple team members to access communication history and order information along with template responses makes a for a much more efficient customer service response time. Review collected by and hosted on G2.com. What do you dislike about Re:amaze? For long conversations it will drop the older comments part of the thread so you have to log back into that channel directly to see the entire thread if going back a long ways historically in the communication. Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? Simplifies all of our channels into one location and provides quick response templates we can build to handle similar requests quickly. Faster responses and better care for our customers. Review collected by and hosted on G2.com. Show More 11/17/2023 Validated ReviewerIncentivizedSource: Seller invite ![Jerikia F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerikia F.") JF Jerikia F. Co-Founder, COO Small-Business (50 or fewer emp.) 11/22/2022 "The Re:amaze Team Is Top Tier" 5/5 What do you like best about Re:amaze? The best part of Re:Amaze aside from the platform is the amazing customer support team - getting the assistance we need when we need it is top tier. Review collected by and hosted on G2.com. What do you dislike about Re:amaze? The reporting is user-friendly but it was a bit complex to understand - the support team helped us through this! Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? It allows our entire team to have visibility allowing us to better assist our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Mid-Market (51-1000 emp.) 11/17/2022 "Excellent Value" 4/5 What do you like best about Re:amaze? Reamaze offers an incredible feature set for a surprisingly low price. Analytics are substantial, and the product works as intended when not experiencing outages. Review collected by and hosted on G2.com. What do you dislike about Re:amaze? Unfortunately, outages are not uncommon with Reamaze. Additionally, it would be nice to have the option for more advanced support features, like Apple Messages for Business, even if at a higher price tier. Review collected by and hosted on G2.com. What problems is Re:amaze solving and how is that benefiting you? Reamaze allows us to efficiently support our customers in various ways, including chat and email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Re:amaze? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Re:amaze ](https://www.g2.com/products/re-amaze/discussions/new) GU Guest User What is Re:amaze used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-re-amaze-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 5 years ago What if your pricing changes in the future? Will I be grandfathered? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/grandfathering) [ View all Discussions ](https://www.g2.com/products/re-amaze/discuss) ## Pricing Options Pricing provided by Re:amaze. ### Basic $29 per agent / month ### Re:amaze Pro $49 per agent / month ### Plus $69 per agent / month [ View More Pricing Information ](https://www.g2.com/products/re-amaze/pricing) Re:amaze Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d31969d015a70a6732b2b1fd3e42c2f3/gorgias.png "Product Avatar Image") Gorgias 4.6/5(566) [ Compare Now ](https://www.g2.com/compare/gorgias-vs-re-amaze) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/re-amaze-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-re-amaze) ##### ##### Re:amaze Features Platform Customization Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Live Chat Support Social Media Integration Communication Pop-up Chat Notifications [ View More Features ](https://www.g2.com/products/re-amaze/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What statistical analysis techniques and tools are most useful for a business intelligence or research team that needs to go beyond basic pivot tables?](https://www.g2.com/discussions/what-statistical-analysis-techniques-and-tools-are-most-useful-for-a-business-intelligence-or-research-team-that-needs-to-go-beyond-basic-pivot-tables)[Is Adobe Audition worth the subscription for a small podcast or video team?](https://www.g2.com/discussions/is-adobe-audition-worth-the-subscription-for-a-small-podcast-or-video-team)[What's a reliable customer success tool for digital service companies](https://www.g2.com/discussions/what-s-a-reliable-customer-success-tool-for-digital-service-companies) [Which board software has the best features for executives](https://www.g2.com/discussions/which-board-software-has-the-best-features-for-executives)[What ETO ERP platforms are genuinely affordable for a 20-50 person custom fabrication shop that cannot justify an SAP-level investment but has outgrown QuickBooks?](https://www.g2.com/discussions/what-eto-erp-platforms-are-genuinely-affordable-for-a-20-50-person-custom-fabrication-shop-that-cannot-justify-an-sap-level-investment-but-has-outgrown-quickbooks)[Pros and Cons Details](https://www.g2.com/products/re-amaze/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)