Reamaze is a great tool for consolidating multiple inboxes and making workflow much easier Review collected by and hosted on G2.com.

I dislike the lack of text formatting in emails, would be nice to insert tables etc. Review collected by and hosted on G2.com.

Reamaze provides a lot of value for the price. There are a lot of vendors in the live web chat/support desk/knowledgebase space. Reamaze is set apart by its wide set of services (embeddable knowledgebase, live web chat, automated replies, social monitoring/multichannel support) at a solid price. They also have a mobile app so I (and other support reps) can quickly respond to support cases on-the-go. Review collected by and hosted on G2.com.

The knowledgebase editor is a bit old fashioned (only supports markdown and html). It would be better if the article editor offered standard rich text editing and uploading media assets (images/screenshots). Review collected by and hosted on G2.com.

I like how I can see live stream when customers are online, and what their typing during chat. It really comes in handy. Review collected by and hosted on G2.com.

Nothing really, I used many other companies till Reamaze, discontinued our plan with others, and this is by far the best. Review collected by and hosted on G2.com.

always accessible client experience not only on our website but on media platforms as well. Review collected by and hosted on G2.com.

with the email and social media feed sometimes it can be overwhelming Review collected by and hosted on G2.com.

Just works. Multichannel without thinking about it. Easy to use and get started with. No extensive setups required. And fills the needs we have to manage the support. Review collected by and hosted on G2.com.

I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it, it works quite well... if used :) Review collected by and hosted on G2.com.

The clean lines and design is very simple to use compared to other platforms. We have used several other companies and they have not been as inclusive. Review collected by and hosted on G2.com.

I would like a program with costume skins or colors that can be adjusted. Review collected by and hosted on G2.com.

You are able to cutomize the setup to your specific case and needs. Review collected by and hosted on G2.com.

We have a number of small sites,, each having a specific support manager. Currently the pricing structure is more friendly if you are running few larger sites. Review collected by and hosted on G2.com.

Reamaze is very easy to use and syncs information with Shopify and rewards software that is essential for customer service reps. Review collected by and hosted on G2.com.

There's not much to dislike, although we do seem to get less live chats than when we used zendesk or Livechat. I'm unsure of the reason for this. Review collected by and hosted on G2.com.

I really like how the message threading works. I also really like having the use of user pics. Makes work more fun. Review collected by and hosted on G2.com.

There's sometimes a sizable lag when email is being received. Though, that may be a network issue on our end. Review collected by and hosted on G2.com.

Makes providing support to our customers simple and user friendly. Review collected by and hosted on G2.com.

Nothing to dislike, the product does what it needs to, and support is on hand if you need them. Review collected by and hosted on G2.com.