The improvement of the communication and the facility to interact with the clients is something that would stand out positively of this software, since it helps you that it is much simpler to solve any indicidence.

It's easy to connect your store and products with Re: Amaze. With a few clicks you already have the linked shop and all the necessary details integrated within the platform.

The templates that this software has also help you to automate with them certain answers to common queries. This allows a saving of time and also a much faster response to customers who have general inquiries about our platform. Review collected by and hosted on G2.com.

You could add a greater possibility to edit the labels with colors to highlight or differentiate the different messages of the platform more easily and clearly.

Everything is integrated centrally within the software, which implies that there is a lower layer of flexibility. This is not bad, but you have to know what you want to do and integrate before putting it into operation to give it the right use based on your needs. Review collected by and hosted on G2.com.

The live chat, is one of the features that I like most about this application, it is a chat where I can see all the history that I have had with the clients, this system is very versatile, and allows me to solve the support cases in minor Time, having predetermined questions and answers, helps me attend to different users at the same time, which minimizes my work times, and gives me more freedom in my work, synchronization with social platforms, it is admirable, it is compatible with all, you can do a synchronization of information with them, to obtain a better information of the clients, it is impeccable support system. Review collected by and hosted on G2.com.

Certain types of files, are not compatible, with chat, and cannot be sent directly, which must be modified to another format, or sent by other means, even though they have been few, in the time that I have been using this application. , there have been some cuts on the server, although they have been a few minutes, it is something that must be taken into account, which can happen. Review collected by and hosted on G2.com.

The chat that the framework has is natural and enables us to keep up a liquid correspondence with the customer by having the capacity to access and survey every one of the discussions for less questions and for the connection to be progressive. It is simpler to see a deal in a vital manner, which causes us to improve likewise our business framework. Review collected by and hosted on G2.com.

The great live chat could be improved. Now and again it's moderate and misbehaves. Review collected by and hosted on G2.com.

Re:amaze takes at least 1-2 minutes out of every CS query that involves a recent order (which is 80% of them for us) since the customer details and orders are all pulled from Shopify and displayed right next to the message thread. It has also simplified our FAQ section and the way customers can get in touch with us from any page of our website. Review collected by and hosted on G2.com.

Very few complaints... the platform itself can get a bit memory-intensive in the browser, and the response templates are still not as simple to use as I would like (got spoiled with Gmail canned responses, where you just set an abbreviation for a certain response - if Re:amaze had that instead of their drop-down templates menu, I'd love it). Review collected by and hosted on G2.com.

The ability for our CSRs to reply quickly and efficiently to our customers, while being able to track our entire operation seamlessly. Review collected by and hosted on G2.com.

We have had a few problems not being able to separate an email thread into two, its a very minor problem. Any other problems we have had have been solved or developed by reamaze to make it work! Review collected by and hosted on G2.com.

I really like how user friendly, easy it is to reply. Create answers for FAQ's which can easily be sent to customers asking lengthy, generic questions Review collected by and hosted on G2.com.

I wanted to make auto-replies available for each brand (we use it for four brands currently) but have to create templates for each brand which has proven to be lengthy. Review collected by and hosted on G2.com.

I like that Reamaze is very easy to use, possible to leave internal notes for other support members. I like that it is possible to use multiple brands at the same support interface. Possibility to add knowledge base - it is very useful when new support member comes to the team and needs to find the info very quickly. Mobile notifications - very useful if you are running small support team but would like to have support running 24/7. how interface displas resolved / unresolved tickets. application integration - very easy to integrate with well known brands, you should add more integration to this list. Review collected by and hosted on G2.com.

From time to time, there are problems with reply binding together with tickets and customers reply shows up as a new ticket, not as a reply to the previous one. Also, we have noticed that sometimes there are some problems to receive tickets from partners who are using Zendesk as their support system.interface could work a bit faster. There is no possibility to enter billing details like - what number, company name, company address, registration number e.t.c. to appear in the invoice. Review collected by and hosted on G2.com.

Re:amaze is amazing. It keeps me up-to-date as to what people are saying.I can reply promptly and without spending a lot of time online. It has made my business more efficient and has brought business in due to a fast response while people are in the buying mood. Review collected by and hosted on G2.com.

I think features that I would like to see are an option to either respond via email as I do now- or go directly to the site where the comments are originating from. Maybe you have that but I cannot afford to pay more for an enhanced service. Review collected by and hosted on G2.com.

The depth of the entire product suite for the price. You have the ability to completely customize your chatbot and even create flows to improve your conversion rate. For a while (until I got into trouble with my suppliers), I was able to offer an abandoned cart coupon as a pop-up. I also love how everything is integrated across channels>>Shopify, fb messenger, ig (though I can't really seem to reply to comments from within reamaze easily) and even email. It's also very intuitive and thorough. I think there's a lot of capability that I'm not even using. Review collected by and hosted on G2.com.

My suppliers not allowing me to take advantage of the awesome abandoned cart coupon sequence. I think it would have really benefited me and my business. Review collected by and hosted on G2.com.

Reamaze helps bring down customer service costs while providing great customer self-service and a great experience for both the customer and customer service rep. I'm also in love with Reamaze's support team. They're incredibly helpful and willing to listen to our issues, questions, and feedback. It's increasingly difficult to find businesses like this nowadays. Review collected by and hosted on G2.com.

The classic live chat could be improved. Sometimes it's slow and acts up. Review collected by and hosted on G2.com.