EL

Enrique L.

Small-Business (50 or fewer emp.)

9/6/2020

"I love Reamaze ! The best customer service platform for an ecommerce"

5/5

What do you like best about Re:amaze?

Best platform for customer service of an ecommerce.

Very good support and resolution !

Integrations with comments from facebook, instagram, messenger, email, etc.

Multiple stores in one account !! Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Nothing.

Tip: a spanish version and support would increase your market Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

Most appropriate platform for support in ecommerce

If you need multiple stores in one account, it is the best and cheapest option Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

Unify all channels of communication with customers.

Workflows for automatic actions Review collected by and hosted on G2.com.

WK

Wade K.

Owner

Small-Business (50 or fewer emp.)

10/6/2020

"Great option for chat, ticket, and knowledgebase"

5/5

What do you like best about Re:amaze?

Support rocks, easily customizable for SSO, many available integrations, multi-brand features Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

It'd be hard to find something worth mentioning here, really don't have any issues for my use cases. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

1/10/2019

"we really love this solution"

5/5

What do you like best about Re:amaze?

how it flowed with the customer - and the customizability. look how well branded it is for http://aliciaadamsalpaca.com love it. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

admin is slightly clunky - would prefer a 1,2,3 kind of a thing where it takes you and explains specific steps. maybe a couple quick vids. Review collected by and hosted on G2.com.

AR

Antonio R.

Small-Business (50 or fewer emp.)

10/7/2020

"The most complete tool to manage your support"

5/5

What do you like best about Re:amaze?

Thanks to their integrations you can connect IF, Facebook, and diffferent channel mails. With that you can get just one platform to communicate with all customers. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Integration with whatsapp pending. They have with twilio. Review collected by and hosted on G2.com.

AW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

10/6/2020

"Awesome CRM"

5/5

What do you like best about Re:amaze?

The ability to remind myself about conversations I need to come back to and the tagging function. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The limitations with being able to categorise customers and conversations Review collected by and hosted on G2.com.

PD

Parth d.

Mid-Market (51-1000 emp.)

6/5/2020

"So far best and affordable Chat and support solution"

4.5/5

What do you like best about Re:amaze?

live chat with chatbots with simple and affordable pricing. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Since its new, there are bugs however they are quick to resolve in no time. Review collected by and hosted on G2.com.

TW

Tom W.

Digital Transformation Manager

Mid-Market (51-1000 emp.)

8/25/2020

"Love this platform. Great support, intuitive features, really a plasure to use."

5/5

What do you like best about Re:amaze?

Support, interface, multibrand, ease of use Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

nothing, it's a great platform Would definitely recommend to anyone Review collected by and hosted on G2.com.

UP

Verified User in Photography

Mid-Market (51-1000 emp.)

10/7/2020

"Great platform, great customer support!"

4/5

What do you like best about Re:amaze?

The quick support + constant updates, makes our work easier! Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Missing features, features that aren't optimized. Review collected by and hosted on G2.com.

RB

Robert B.

Information Technology

Mid-Market (51-1000 emp.)

4/12/2019

"Careful interface to facilitate better support"

5/5

What do you like best about Re:amaze?

The chat that the system has is very intuitive and allows not only to maintain a fluid communication with the client, but also to review everything that has been said previously, the communication history. Being able to access and review all the conversations allows for fewer doubts and for the interaction to be more fluid.

It has multiple integrations with other applications that helps to better manage sales, advertising and also to have a database with a greater amount of information, which allows having a unified knowledge.

The support of Re: Amaze has helped me to solve doubts and all the consultations that I have done on functional aspects of the program have been able to solve them. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

There are some problems when you want to send certain documentation by chat to the clients, since there are some formats that are not accepted for sending through this system. But when something related to this has happened to me, the support has been able to tell me what format I should use and what problem there was. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

It is a good help desk software that can help a company to better serve customers and improve the conversion rate. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

We have the possibility of giving a much more complete solution than we could offer before. Our customers are happier with our support, because when they have any questions about a sale, a product or even about general problems, we immediately contact them through chat or use the ticket support and with these tools we are able to give better attention .

Information on sales made and contacts with suppliers or customers are recorded within the system and this helps us to gather more information and to improve our profitability. Review collected by and hosted on G2.com.

IB

Isaac B.

Director Of Information Technology

Mid-Market (51-1000 emp.)

3/28/2019

"Help-Desk with a good system of tickets and notifications"

4.5/5

What do you like best about Re:amaze?

An addition that seems important to me is the system of notes. Through this system you can leave information that you want another company worker to read when you log in within the system. It is a good way to leave notices so that you can see them just connect to the platform and answer the question quickly.

The ticket system is simple to use and also helps to solve any doubt efficiently. There are even notifications via mobile, which allows you to respond faster to any topic. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The integrated chat is somewhat slow and sometimes has connection problems, it is an aspect that could be improved in future versions to be more stable, because even if it works properly, if these small defects were solved the communication made would be even more dynamic through this system. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

To have a well-functioning Help Desk inside a company is essential to assist your clients in the best way possible. Re: amaze integrates within your system a system of tickets, notifications and sales analysis that serves to better serve your current and future customers, so I think it is a good addition. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

With Re: amaze we have gotten our clients to have a better communication with us, since now we have more channels to talk with them and to be able to solve any doubts they may have.

We have within our company a section of questions that are usually very demanded by customers and with this software we have been able to create this list to solve many questions instantly.

We also manage the orders more completely, since we can see the details of the sales, the communication made with the clients, the modifications or changes of the orders ... It is easier to see a sale in an integral way, which helps us to improve also our sales system. Review collected by and hosted on G2.com.