The customer service really sets ReAmaze apart. They are so quick to answer questions and solve problems that I never fret if I need to contact them. Many of the other apps we use fall short in comparison. Review collected by and hosted on G2.com.

I wish it had more integrations for phones/text messaging without needing to do custom coding. The integrations with Instagram aren't awesome either, but I hear that this is a common problem due to IG's inflexibility. Review collected by and hosted on G2.com.

The layout of the main screen allows you to quickly see how many customers you have to help. If you have multiple users logging in to handle inquiries, you can assign various tasks and conversations to the correct party so that they can handle that specific thread. Within the messaging threads, multiple users can answer customers and even send private messages to one another to help your customers and build a positive company image. Review collected by and hosted on G2.com.

The several different tabs be difficult to differentiate depending on your setup. While social media posts and mentions are integrated within Reamaze, to interact with them (to like the post, share, etc.), you will have to click the image of the post and then be redirected to the social media site in question. It would be preferred if you could directly interact with the post within the Reamaze browser. Review collected by and hosted on G2.com.

Centralized, you can see past chats, order history, customers location, etc Review collected by and hosted on G2.com.

I really like this application, nothing to dislike Review collected by and hosted on G2.com.

Shopify integration - saves so much time seeing all of our customers details in Re:Amaze and being able to action refunds, place orders, etc.

Automated workflows which can be based on intent saving a great deal of time responding to 'standard' questions for carrying out standard workflows.

Chat bots - can be setup to follow workflows and trigger based on the customers intent

Amazing customer service - always reply very quickly to any questions and bugs are fixed promptly

Live chat - works well across different brands / stores and links everything into one interface. Can configure multiple rules to trigger the live chat to display and chat bots can be used to respond to customers when staff are not available.

Great value - there is nothing else on the market as feature rich and at such a good price.

We highly recommend this product, it is great. Review collected by and hosted on G2.com.

Nothing really, very good and well thought out software!

There are a couple of very minor things but nothing major or worth writing home about. Review collected by and hosted on G2.com.

I love how easy it is to reach out to the support team! They are always there to help when I need to figure out how to update something or use certain features. Reamaze makes it perfectly easy to customize the brands. As we have 2 separate brands that we use this for. You can customize everything down to the work flows and create preset responses which is great for our company because we receive a lot of the same/ similar questions. Review collected by and hosted on G2.com.

I honestly don't see any downsides. I have used a few different similar workspaces and I have to say reamaze has been the easiest and best to use. Review collected by and hosted on G2.com.

The platform is very easy to use. Navigating through the modules and conversations is a breeze. In the event you don't find your what you're looking for, the Re:Amaze team is highly responsive and will be there to assist at a moment's notice. Review collected by and hosted on G2.com.

The only aspect that requires a little more work are the intents from the AI-based tools. Every now and then the intent doesn't quite match up but a few tweaks and it's all set. Review collected by and hosted on G2.com.

Re:amaze has increase productivity and has allowed us to help more customers at a faster rate with the same amount of staff. We also enjoy the reporting that allows us to be able to focus in on areas that will help the business overall. Review collected by and hosted on G2.com.

So far no complaints. Takes a while to learn the ins and outs because there is so much that is offered, but once you learn to maximize the features, it's great. Review collected by and hosted on G2.com.

I like the Shopify integration, it's very useful for e-commerce sites to track customer sales and purchases. I also love the "remind" button for emails. Review collected by and hosted on G2.com.

I dislike the fact that Re:amaze sends customer satisfaction surveys before the ticket has been closed, and that tickets are automatically resolved on responding. Zendesk has a "pending" ticket status that would work better for when you're waiting on a customer repsonse - and so that the ticket doesn't appear finished. Review collected by and hosted on G2.com.

Re:amaze support has been great while we were first setting it up and integrating it to Big Commerce. Review collected by and hosted on G2.com.

Nothing, Re:amaze meets and exceeds our business needs. Review collected by and hosted on G2.com.

Keep us organized, and we can see how many messages or comments we have to tackle for that day. Review collected by and hosted on G2.com.

Not much, we like it all and want to get more of our employees on board using it. Review collected by and hosted on G2.com.