UC

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

11/28/2022

"Great experience with reamaze, no downtime, great tools, good service."

4/5

What do you like best about Re:amaze?

The service, ease of use, and the reporting Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

account managers seem to be less involved than they used to be. Review collected by and hosted on G2.com.

LL

LJ L.

Virtual Assistant

Small-Business (50 or fewer emp.)

11/26/2021

"POV: Starting out in eCommerce (Shopify)"

4.5/5

What do you like best about Re:amaze?

Simple and yet very functional. Aside from the AWESOME "Help Site" that it gives your customers, it is user-friendly and easy to train new staff with, especially if they are new to Customer Service. However, this does not make it a beginner-only tool. The automations from auto-tagging to reply templates are just as advanced as it can be for a small-time online shop owner like me. And remember, a good app such as ReAmaze is not a repalcement for a great Customer Service Manager and a good protocols for your team. Take care of the foundation and ReAmaze will give you the tools to execute well. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Sometimes emails get so cluttered that I sometimes hope that ReAmaze has a simpler, faster mode where I can quickly change all settings without all the fancy UI and such (i.e. i want the firefox settings). Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

All I can say is if you are just starting out, or new to eCommerce, go for ReAmaze if the opportunity presents itself. Easy to learn, use, and train your new team with. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

Faster tagging on customer emails and chats. In this way we can know what is most urgent. Review collected by and hosted on G2.com.

EC

Ellya C.

Marketing Coordinator

Marketing and Advertising

Small-Business (50 or fewer emp.)

1/10/2019

"Love Re:amaze"

5/5

What do you like best about Re:amaze?

The ease of communication between the customer and staff Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Nothing! I love the system and all it's done for the company! Review collected by and hosted on G2.com.

AP

Verified User in Photography

Small-Business (50 or fewer emp.)

11/9/2021

"Re:amaze makes serving customers awesome"

4.5/5

What do you like best about Re:amaze?

Our customer service folks can easily communicate with customers through various channels, including email, chat, and social, in a simple, beautifully designed interface. Automations through chatbots, workflows and intents are easy to set up and help provide quick answers to customers. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The knowledgebase lacks a rich feature set. Adding an image requires you to use HTML. As such, our marketing team sends support tickets to our crew whenever advanced changes need to be made. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/11/2021

"Great email platform to organize all of your social media"

4.5/5

What do you like best about Re:amaze?

It organizes your emails as well as your social media accounts, chats, etc. so you can get everything in one place. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

I wish the chats would notify you more when one comes in, like pop up. They end up all turning into answering emails instead of actual chat for us. Review collected by and hosted on G2.com.

AF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

6/24/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Useful for the most part"

3.5/5

What do you like best about Re:amaze?

Account management is live, meaning you can see where other team members are working. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Reporting data points are lacking and workflows do not allow for us to assign content as needed to work efficiently. All social media channels and messages do not flow thru ReAmaze. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

The company is very open to suggestions so keep the conversation open. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

We manage 90% of customer inquiries through Reamaze with little to no issue. It is beneficial to track how often we are using specific response templates and tagging feature to track issues. Review collected by and hosted on G2.com.

RH

Robbie H.

Mid-Market (51-1000 emp.)

10/6/2020

"Great program for multiple email addresses"

4.5/5

What do you like best about Re:amaze?

The ability to assign emails to team members, ability to merge emails when customers sent multiple emails regarding the same subject. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The search function leaves a lot to be desired, does not seem to like putting in a partial query, only will find an item when the EXACT term is used. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

It is a great program if you have multiple email accounts for different brands and want them to all end up in a single location viewable by all team members. The ability to assign emails and leave notes it very helpful in customer service applications. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

When you have a shared inbox you can see if another user is in an email, helps to stop multiple team members answering the same question.

So much easier to get email reports to see how many emails we are getting and running reports on team members. The ability to view a customers history is again very helpful when dealing with a repeat customer, the integration with shopify is great for the exact same reason. Review collected by and hosted on G2.com.

MR

Mike R.

Director, Customer Service

Small-Business (50 or fewer emp.)

10/6/2020

"Great service with great support!"

5/5

What do you like best about Re:amaze?

Ease of use for new and experienced users Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Options can be scattered across sections Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

Great software as a service with great support behind it! Highly recommended to others for the ease-of-use and support backing it, the features within and the ability to set up new users quickly with minimal support.

Useful for experienced and new users alike, with Support always ready to assist with any questions you have regarding issues with connections or services, "how to" questions about modifying or creating new connections and support pages. The customization allowed grealty improves the user and management experience, allowing administrators to set the exact feel and tone of the service being presented to customers on the front end.

Their Frequently Asked Questions pages cover many useful features that allow you to take great advantage of the service and push your presentation even to the next level, including features that were not immediately obvious when beginning to use the service.

The integrations with shops, websites and other services is also great. While some do have an additional fee, they're well worth the cost to allow your customers a much improved experience, and your customer care team to answer all questions within one area. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

Re:Amaze features lots of integrations which allow us to manage Social Media and Chat in a single spot. Some of these connections will "break" with changes to social platforms, but Re:Amaze Support has been great to fix them quickly! Review collected by and hosted on G2.com.

AM

A. M.

Managing Director

Small-Business (50 or fewer emp.)

9/18/2020

"A company that deserves its name -- Reamaze amazes time & time again!"

5/5

What do you like best about Re:amaze?

We are using Reamaze now for 5 years and despite myself having worked with multiple service solutions during the last 20 years of building Internet businesses, Reamaze is truly in a class of its own. For one, their customer service solution works smoothly and scaling our service team to now over 30 people has been easy with Reamaze. However, even more importantly, Reamaze has really been a partner throughout the last 5 years, taking our feedback not only into account, but going out of their way in enhancing the functionalities of Reamaze to enable our use-cases. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

We would love to have a direct integration for our telephone provider similar to the ones that already exist. But given all the positives about Reamaze, that's a small price to pay. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

If you are looking for a well-executed customer service solution run by a fantastic team -- Reamaze is the perfect choice! Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

All our service activities (chat, email, FB, Twitter) is managed via Reamaze. It's easy to keep an overview and work productively across those channels. Review collected by and hosted on G2.com.

PV

Paarth V.

Small-Business (50 or fewer emp.)

10/7/2020

"Best AI chat and Shared Inbox app in the market with simple pricing!!!"

5/5

What do you like best about Re:amaze?

To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

I wish I could change theme for admin. But that doesn't affect the way we work. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

Great app with lots of features. Try their trial and you would see how useful it is and how affectively it works. It also has amazing level of support. I was constantly in touch with their support while in trial to figure some things and they helped me with lot of help with screenshots and also for me, they went extra mile. Awesome to and you would not regret. I normally don't praise a lot. ;) Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

We want to decrease number of calls which can easily be answered with AI chat bot or live chat agent. Review collected by and hosted on G2.com.