The fact that all communication can be managed in one place and you can see all communication threads automatically with the same person across multiple channels... this makes it very easy to systematize customer service. Review collected by and hosted on G2.com.

The template system is OK... but a little cumbersome to use (no hotkeys, no way to save subject lines as part of a template, etc). Review collected by and hosted on G2.com.

We've used a lot of alternatives and finally settled on this because it's the best. Over the years we've had so many different software for support and this one is so easy to use and friendly for our staff. Review collected by and hosted on G2.com.

That there's no copper integration yet. Review collected by and hosted on G2.com.

We have used Re:amaze for our two businesses for two years now. We love that it combines all customer communications into one "inbox." We also use the chat feature on one of our websites and it is so easy to use. Review collected by and hosted on G2.com.

We have not had any issues and would not change anything about Re:amaze. Review collected by and hosted on G2.com.

Fantastic. I am using their services, and I love it!

You have tons of features and their service is also completely safe.

A++ Really recommended! Review collected by and hosted on G2.com.

The problem is that you don't always have a clear view of the content of the message when it come to your mailbox Review collected by and hosted on G2.com.

The configurability and administration is easy to learn. I like the multi- brand feature and all the modern communication channels (chats, SMS, email) with IM style chat (rather than live chat). The “embeddablles” builder is flexible and efficient, too. Lastly, the FAQ ( Knowledge Base) feature is great. Altogether the help desk does a great job of timely help and self service for my customers Review collected by and hosted on G2.com.

More customizations for the embedable lightbox and cues to make the flexible for other uses such as collecting sentiment data. Right now, sentiment surveys only seem possible for email Review collected by and hosted on G2.com.

Reamaze is one of the best systems for a company that have multiple staff members accessing the same email box, such as a info or sales email. Review collected by and hosted on G2.com.

The search function needs to be improved. Review collected by and hosted on G2.com.

The interface is great. Friendly and approachable and isn't intimidating to people on our team without much tech experience. Review collected by and hosted on G2.com.

I think the way that replies are handled could be improved (as in the thread...), at least as it relates to the inboxes OUTSIDE of ReAmaze. I do like the ReAmaze interface, but on Gmail, it get very sloppy. Review collected by and hosted on G2.com.

how easy it is to track and search messages Review collected by and hosted on G2.com.

I do not have any issues with Re:amaze that I feel should be mentioned. Review collected by and hosted on G2.com.

Awesome support and an ever improving connection with Shopify. Review collected by and hosted on G2.com.

Not yet having integrated with Amazon messages for Customer Support Review collected by and hosted on G2.com.

I really like how easy the platform is to use and that it has the ability to answer text messages Review collected by and hosted on G2.com.

One thing the I dislike is that it can be a bit difficult to find old or resolved messages in the search bar. Review collected by and hosted on G2.com.