What problems is Razorpay solving and how is that benefiting you?
We would like to Mention the unsatisfactory Services provided by Razorpay.
We being a Emerging Company providing them a business of 35-40 Lakhs monthly sales Transactions and holding a Cash Advance and Corporate Credit card offered by your End which has been Utilised and paid back on time to time with Interest incurred without any default Till date.
We have been using your Payment service for last 3 years which had a higher MDR than our swiping machines provided by our banks.
And now we are facing a bad experiences from your end.
The Dashboard had and error 3 months back where which we were not able to repay a certain amount of cash advance withdrawal.
We ourselves called your team to check about the repayment and the response was very poor and after repeated follow up your team gave a link for repayment and it was paid to it on the same day.
Till now it's not been reflected in our dashboard and the cash advance option is blocked.
The credit card services also got blocked 3 months back no update for the same till date .
So it's been a time consuming and non responsive service from your end Review collected by and hosted on G2.com.