AC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

9/30/2021

"Raygun Crash Reporting Expedient!"

4.5/5

What do you like best about Raygun?

I appreciate that Raygun alerts me to all immediate threats or violations or errors immediately and with clear detail and direction on where to go to resolve. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

Some of the alerts seem repetitive for no good reason. Review collected by and hosted on G2.com.

UI

Verified User in Internet

Small-Business (50 or fewer emp.)

9/27/2021

"Raygun good option to application track"

4/5

What do you like best about Raygun?

I have to view in real-time all the messages and I can create a different project for each them. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

I would like some more comfortable user interface Review collected by and hosted on G2.com.

JP

johannes p.

Head Of Software Development

Mid-Market (51-1000 emp.)

8/20/2020

"Dev tooling like visibility in production"

5/5

What do you like best about Raygun?

The default analytics views that show application trends live and over a long historical period.

This is closely followed by the crash reporting management where one can assign issues, marg them as resolved and track if they re-appear in future releases. This has been one of the most affective features in developing a devops mindset within the delivery team. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

This is no fault to raugun specifically, but we did not understand some the best practice guidance on how to leverage tagging and how to configure applications, hence we habe one Raygun application for each environemnt our applications are deployed to rather than tracking through the same Raygun application using environment tags, which is a great way to identify those knarly issues which only ever crop up in production :) Review collected by and hosted on G2.com.

Recommendations to others considering Raygun:

When running composit apps with multiple clients using the same backend make sure you consult with the raygun team on how you get corralation of backend issues with frontend issues, at the time of this review you could not use RUM in one raygun application with both a web client and mobile client together. Probably more a sign of switching to pure microservices as opposed to a distributed monolyth. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Seeing what raygun measures and reports on has given us the baseline measures for sucess. Many of the KPI's are now included in the definition of done. We also see all the issues users are accepting and not reporting. This has given us amazing insights in how our application is performing and being used by our users in production. What has previously been assumptions and theories are now measurable facts. Review collected by and hosted on G2.com.

IR

Ian R.

Internal Development Manager

Small-Business (50 or fewer emp.)

8/24/2020

"Fantastic tool for error monitoring and more"

5/5

What do you like best about Raygun?

With Raygun it's easy to get right to the issues as they happen with the real time monitoring.

We use it in several languages and have found it so simple to see where any problems happen with a deployment.

It has also been extremely simple to get integrated into our applications, the developers have not found any issues with that.

The layout of the application is very good. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

I don't have any issues with Raygun, it does exactly what we need it to. The layout and general use of the product is great and I've never heard any of my staff complain about it. Review collected by and hosted on G2.com.

Recommendations to others considering Raygun:

Raygun is simple to set up and use, and all of our developers find it a fantastic tool. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Sometimes problems happen with deployments, sometimes the automated tests don't cover all scenarios and we introduce issues, or encounter new ones from users. The benefits have been countless for our department. Sometimes with our A/B testing we can encounter issues and Raygun will help with this. We have always found that the community is able to help with integration or questions we may have about the product. Having used it for many years in different roles I have had in different companies I have found that the product does not have too many drastic changes to the UI or usage so it is a tool i am very happy with in a familiar way. Review collected by and hosted on G2.com.

NW

Nik W.

Founder

Small-Business (50 or fewer emp.)

8/19/2020

"All the error tracking you need, no restrictions, easy to set up and get running"

5/5

What do you like best about Raygun?

You don't need to worry about reporting rates etc, Raygun will just accept everything your system can throw at it. The interface is very good, and useful for tracking down the exact piece of problematic code. We've got everything linked up with Github, Trello and Slack too which means we can create PRs to solve bugs, or Trello cards to track more detailed resolutions and we get notified immediately when something happens in Slack.

We have user tracking enabled too which means we can often reach out to a customer and tell them we've fixed an issue before they've even had a chance to email us! Hooks in quite easily with our custom app which is nice - we can report both the user specific information and their account information.

We're also using Raygun both across our Ruby and Javascript apps - it's quite nice to get all the error reporting in one place rather than having to use different software for both. The installation and setup was nice and easy too, all we had to do was add the gem or the NPM module and it was ready to go. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

It's relatively expensive, but you definitely get what you pay for. Review collected by and hosted on G2.com.

Recommendations to others considering Raygun:

Give it a go, make sure you do the full integration and try everything out rather than just the error tracking piece. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Error tracking and Application Performance Monitoring for two startups. We've seen faster time to diagnose errors or performance problems, and much more confidence deploying new code. You get line-by-line traces so you can look through and figure out exactly which line in your code is causing the problem. Super nice! Review collected by and hosted on G2.com.

KR

Kyle R.

Small-Business (50 or fewer emp.)

8/12/2020

"Efficiently alerts us of issues in our application"

4.5/5

What do you like best about Raygun?

The real-time notifications of client bugs and crashes are great. It allows us to view all pertinent info in a user friendly manner: machine name, and full error stack trace. This often allows us to reach out to users before they've even had the chance to contact us regarding their problem. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

We have not yet encountered any problems with Raygun. We use it for a few different applications, and it has met all of our needs to date. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/29/2020

"It's been a mostly positive experience so far."

4/5

What do you like best about Raygun?

The error tracking and ability to view the stack trace. The ability to see which errors are the most critical to solve and prioritize our workload is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

Sometimes the titles of the error that comes in does not accurately represent the error that is shown after clicking the error. The title will say something completely different than what the actual error is, and it causes a lot of confusion at times. Review collected by and hosted on G2.com.

Recommendations to others considering Raygun:

Integrate with Raygun during the early stages of development for the best results. When you get closer to having a production product and you're in the testing phases, you'll know that your product is in a good state when your Raygun dashboard isn't full of errors. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Solving everyday bugs that users experience with our product. Real-Time error tracking is very useful when some bugs slip through the cracks and make it into a production environment. It is also nice to use with staging environments. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/14/2020

"Solid error reporting platform we've been using for years"

4.5/5

What do you like best about Raygun?

We've set up a Slack integration to receive new error reports, which is a very convenient solution. Clicking an error link takes you to the Raygun platform, but you can also resolve or ignore it right away from Slack, which sometimes makes sense.

The platform does its job well; errors are grouped, you can search and filter by time, tags, user etc, the essentials are all there.

A neat feature is the "Permanently Ignore" function, which will prevent notifications from being sent about any new errors of that type, but Raygun still tracks them. Very useful to diagnose bugs that have little impact and are hard to identify – we can gather a lot of data without drowning in notifications. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

It's hard to come up with something. The essentials are all there. Perhaps more options to format errors that are sent to slack to present the information in an even more streamlined way. Review collected by and hosted on G2.com.

Recommendations to others considering Raygun:

If you need error reporting, give it a try. Easy to set up in JavaScript and .NET, easy to integrate with Slack Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Near real-time error reports delivered right to slack, one step away from the Raygun platform where a lot more data is available.

Raygun notifies us if something is wrong and assists us in finding out the root cause and monitoring the situation.

We've been using it for years and it never let us down. Review collected by and hosted on G2.com.

PE

P E.

Senior Software Developer

Small-Business (50 or fewer emp.)

8/13/2020

"Easy to start and understand error reporting tool"

4.5/5

What do you like best about Raygun?

Raygun is easy to setup in your application and you get meaningful error reporting from start. You can add your whole team to Raygun and you wont't be charged with additional costs, since it is not user based. You can add several applications to Raygun, we have split this up in frontend and backend and some additional smaller applications. This makes it easier to find specific errors and the slack integration will send those errors to specific channels on which the corresponding developers are subscribed.

Another nice feature is the "Permanently Ignore" button which lets you ignore some kind of errors if you are quite sure they are not real errors. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

The Slack integration is nice, but it would be cool if you kind of filter out which errors are sent to this integration. Review collected by and hosted on G2.com.

TA

Taylor A.

Small-Business (50 or fewer emp.)

8/19/2020

"Expensive, but worth the cost"

4/5

What do you like best about Raygun?

Gain actionable insights easily with the flame chart and call tree.

easy integration with Jira

Nice that you start with an overview dashboard and gradually get down to granularity between methods and SQL Review collected by and hosted on G2.com.

What do you dislike about Raygun?

Expensive

No auto update for server client

Hard to understand sampling

Can be hard to wade through some noise Review collected by and hosted on G2.com.

Recommendations to others considering Raygun:

Consider cost vs benefit. It's expensive, but if you use it, it will pay for itself. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Cut down on N1 errors

Found stored procedures that are ripe candidates for optimization

Able to show clients the Apdex score as an authoritative way that we take performance seriously

Found problematic cron jobs by timing the request breakdown to when they run Review collected by and hosted on G2.com.