Hi Subuktageen,

Thank you so much for taking the time to share your experience with Ratio! We are thrilled to hear that our platform is helping you secure upfront payments while providing your clients with the flexibility of monthly installments. It’s also great to know that the Vendor Financing Precheck has been a valuable and reliable tool for your workflow.

We also appreciate your candid feedback regarding the discrepancy between the precheck and the full check process. Providing a seamless and predictable experience is a top priority for us, and we understand how a late decline can be frustrating. Your insights have been shared with our product team as we work on refining our pre-approval accuracy to ensure a more consistent experience from start to finish.

Thank you again for your partnership and for helping us improve!

Best,

Ratio Team

Hi Ava,

Thank you so much for taking the time to share your feedback! We’re thrilled to hear that our flexible billing frequencies are giving you a competitive edge and making it easier to close those deals. Helping small businesses access top-tier fleet management systems so they can scale is exactly why we do what we do.

We also really appreciate your honest take on our pricing structure. While we aim for maximum flexibility, we definitely don't want that to come at the cost of clarity. Your suggestion for a more straightforward, "at-a-glance" comparison is incredibly helpful, and I'll be sharing this directly with our product and pricing teams to see how we can simplify that experience for you and your clients.

Thanks again for being a valued partner and for helping us improve!

Best,

Gus Guida

Ratio

Hi Marcus,

Thank you so much for the 5-star review! We are thrilled to hear that Ratio is making vendor financing "effortless" for you.

It’s great to know that the simplified process of just confirming a company's name and address is saving you significant time and eliminating those manual, time-consuming tasks. Our goal is to keep the "clicks" to a minimum so you can focus on closing deals and providing value to your customers. We’re also glad to hear that the balance of upfront payments for you and installment options for your clients is proving profitable and convenient!

We appreciate your partnership!

Best,

Gus

Hi Madison,

Thank you for taking the time to leave a review. We are glad to hear that you are benefiting from the upfront lender payments and that it is providing a positive impact for your company.

I also sincerely apologize for the frustration you and your customers have experienced with the processing times and application requirements. Because we work closely with lenders, strict compliance and security measures require application details to be perfectly exact. However, we completely understand that having to refill everything from scratch over a minor missing detail creates an unnecessarily hectic experience for you and your buyers.

We are continuously working to streamline these workflows, and your specific feedback would be incredibly helpful. We would love to connect you directly with one of our Product Managers so we can get more details about your experience and better understand how we can improve this process.

Please reach out to our support team or let us know if you would be open to a brief call. Thank you again for your honest feedback and for being a partner with us.

Best,

Gus Guida

Ratio

Hi Khizar,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that our quick contract approvals and smooth setup process are helping your team secure funding and lock in customers more efficiently. Providing professional and timely support is a top priority for us, so it’s great to see that reflected in your experience.

I also appreciate your candid feedback regarding our customer acceptance and after-sales support. While we aim to support as many businesses as possible, we do maintain specific underwriting criteria to ensure a sustainable financing ecosystem for all our partners. Regarding the post-sales experience, we are actively working on enhancing our support workflows to ensure that your customers receive the same high-level service after the deal is closed as they do during the initial setup.

We value your partnership and look forward to continuing to help your organization grow!

Best regards,

Gus Guida

Ratio

Hi Anjali,

Thank you for the wonderful review! We're so glad to hear that you find Ratio’s setup and terms to be straightforward and user-friendly for both you and your clients. Transparency and minimizing paperwork are core to what we’ve built, so it’s rewarding to see that reflected in your experience.

Regarding the minimum amount for financing, thank you for being specific with your feedback. We are always looking for ways to make our platform more accessible, and I have shared your request with our product and finance teams to explore how we can better accommodate those lower transaction thresholds.

We truly appreciate your partnership!

Best,

Ratio Team

Hi there,

Thank you so much for the fantastic review and for highly recommending Ratio! We are thrilled to hear that our platform is helping you streamline your payments, save time, and keep everything organized. Making payment management fast and simple is exactly what we strive to do.

I also want to appreciate your honest feedback regarding the payment links. We apologize for any friction those minor issues may have caused. We are constantly working to improve the reliability of our features, so if you continue to experience any hiccups, please don't hesitate to reach out to our support team directly. We'd love to investigate and get that smoothed out for you.

Thank you again for being a valued Ratio customer!

Best,

Gus Guida

The Ratio Team

Hi Pedro,

Thank you so much for the fantastic review! We are thrilled to hear that Ratio has become a "best friend" to your agency and that our flexible payment plans are helping you close deals and access capital faster. I will be sure to share your kind words about the training process with Bryan.

Regarding the feedback you mentioned, specifically around payout speed, customer verification, and editing flexibility, I want you to know we are listening. We are currently working on resolving these items to ensure our platform is as agile as the agencies we serve.

We value your partnership and look forward to continuing to support your growth!

Best,

Gus Guida

Hi Tate,

Thank you so much for the 5-star review! We’re thrilled to hear that Ratio has made your vendor finance process more efficient and that the "effortless setup" lived up to its name. Solving those tricky pricing issues is exactly what we aim for.

I also want to thank you for being candid about the confusion around account eligibility. I understand how a "reject then accept" experience can be frustrating when you’re trying to move quickly. I’ve shared this feedback directly with our product team so we can look into making those eligibility notifications more consistent and clear for you.

We really appreciate your partnership and your help in making Ratio better!

Best,

Gus Guida

Ratio