Rater8 uses our practice management software to send out reviews on intervals set by the user. It's simple and effective. Our reviews have increased 400% in a year. Review collected by and hosted on G2.com.

It would be great if they had a checkbox-style automated monthly email that would show metrics the account holder selected. Tracking the review to a particular appointment or patient isn't possible, which makes addressing issues very challenging. Review collected by and hosted on G2.com.

Rater 8 made increasing our social media presence really easy. They tailored our setup to what we needed the most and meets quarterly to discuss target points and if changes are needed to be made they recommend them.

Katie our account manager is very helpful with all of our request. Review collected by and hosted on G2.com.

Just like any implementation with new setups, especially when we do not understand how this process workes makes it challenging. However, they did great at communicating every step of the way. Review collected by and hosted on G2.com.

Love the simplicity of navigating the dashboard!

Madison, our account manager, is always sincere and trys to understand the nature of the practice so she can provide valuable feedback and suggestions.

I use the dashboard almost daily to reply to comments and pull testimonials for social media content creation. The ability to narrow down the reviews to reply to comments on Google is wonderful. But also using the all comments list is helpful to see the overall experience across all review channels. Review collected by and hosted on G2.com.

Wish there were more filter options for reporting, specifically, satisfaction survey questions that are still in use so we didn't have to click on a large list of old questions we no longer use. Also, wish there were readily available tips or explanations of metrics for each report while looking at any report so you have a better understanding of the importance and relevence of results. Review collected by and hosted on G2.com.

Rater8 is extremely user friendly and easy to implement into your practice. Customer service is very prompt and ontop of getting what you need done. In just under a year Rater8 has been able to generate quadruple the amount of reviews we had in the past since making it so easy for the patient to make a review. Extremely happy with joining Rater8 and the results they have produced. Review collected by and hosted on G2.com.

I really cant think of any downsides to rater8 honestly. Review collected by and hosted on G2.com.

Survey and Online Review solicitation backed by ease-of-use administration, reporting competencies, and outstanding team collaboration and thought leadership! Switching to rater8 for all of our reputation management and reporting needs in early 2023 has proven to be one of the best decisions our organization has made. From the start, they have been a true partner in every facet of the relationship, including collaboration, technical support and go-forward thought leadership. This team has my highest regard and steadfast recommendation! Review collected by and hosted on G2.com.

Nothing -- rater8 has exceeded expectations on every front! Review collected by and hosted on G2.com.

The integrated process from patient visit to patient review and responding to patient reviews. The advanced and easy to read reports. The support, guides and resources. My engaging and fun frequent meetings with Kate Hopper and Chris Sutton. Review collected by and hosted on G2.com.

The only downside I've found is that patients who do not have Google like Senior Citizens and individuals of low-income are unable to leave a review. Review collected by and hosted on G2.com.

We connected with Rater 8 over 3 years ago and it has provided us with great, "real-time" information. We have experienced growth within our practice because patients can verify our online reviews from patients. When a patient leaves our practice they receive a text message to respond to the survey, very easy. It also helps us determine if we have an issue within our practice. Review collected by and hosted on G2.com.

I haven't found anything we dislike; it has benefited our Team at our ENT practice. Review collected by and hosted on G2.com.

rater8 has had a tremendously positive impact on our Google, Healthgrades, Vitals and webMD ratings. Since joining rater8 19 months ago we've also enjoyed our Google star rating improving by 1.7 points based on over 15.9 thousand ratings and 4,991 comments. When our patients review their experience with us it is very easy to respond utilizing the rater8 dashboard menu of preformatted responses, or we can craft a custom message of our choosing.

In addition to ease of use and improved ratings, their internal customer service team is top notch. VERY responsive, professional and knowledgeable. They hold routine zoom calls to ensure we understand and utilize the patient feedback and provide expert guidance through their system. Review collected by and hosted on G2.com.

I honestly cannot think of something we dislike about rater8. The only downside may be carving out time to answer the influx of patient feedback. But that goes along with improved ratings and especially with stronger Google ratings that help us with our SEO. Review collected by and hosted on G2.com.

Rater8 is a great source for monitoring and responding to your online reviews. The internal survey is very helpful and gives you insight into your practice. Review collected by and hosted on G2.com.

Some features could be more user-friendly. Review collected by and hosted on G2.com.

Rater8's team is very responsive to issues and questions. Anytime I do not understand something they take time and explain it. I also like the fact that I have an assigned person that I can speak with if I cannot accomplish what I need via email. Review collected by and hosted on G2.com.

So far I have not found anything that I am unhappy with when using Rater *. Review collected by and hosted on G2.com.