Rater8 has a great system for increasing patient reviews and provides fantastic analytics on the backend to track your progress. We have achieved great success, tripling our patient reviews in a short period. The support we've received from Rater8 has been excellent, and I've been impressed by the number of new services they have added since we came on board. Review collected by and hosted on G2.com.

I would love an option for two-way patient communication in the future. Review collected by and hosted on G2.com.

We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated feedback makes it super easy to hear from patients without having to do anything manually, and it’s great seeing more positive Google reviews come in consistently. I really appreciate how simple the dashboard is—it’s clean, easy to navigate, and gives us real-time insights into how we’re doing. Plus, knowing it’s HIPAA-compliant gives us peace of mind with patient info. Overall, it’s been a smooth and really helpful tool for keeping track of our patient experience and boosting our online reputation. Review collected by and hosted on G2.com.

It had the features we needed so none to point out at this time Review collected by and hosted on G2.com.

The platform makes it easy for us collect patient feedback, helping us continuously improve our services. The automated surveys are simple and effective, and our patients respond well to the seamless experience. Plus, the Rater8 team, including Madison Steele, is incredibly accommodating and always ready to assist with any questions. Highly recommend for any medical practice looking to enhance patient engagement and online reputation! Review collected by and hosted on G2.com.

There are no downsides or dislikes about rater8! Review collected by and hosted on G2.com.

We were able to easily boost our Google presence online. The strategy consultants give great guidence on how to further enhance your presence. Review collected by and hosted on G2.com.

i can't hink of anything. If I need anything, I always get a quck response. Review collected by and hosted on G2.com.

Very professional, organized and responsive. Review collected by and hosted on G2.com.

Not necessarily a downside, but there is a lot of information gleaned form the surveying and hard investigate or internally address each and every issue that may arise. Review collected by and hosted on G2.com.

I am impressed with Rater8's comprehensive approach to integrating major review platforms like Google, Healthgrades, WebMD, Vitals, and their own Rater8 Patient Verified Reviews. They provide clients with full control over which platforms to collect reviews from and the frequency, customizable for each location and provider. Their competitors fall short here. Since adopting Rater8, we've seen a remarkable increase in review volume and scores across all providers and locations, significantly boosting/highlighting our reputation and organic Google ranking. Additionally, Rater8 includes internal surveys, offering valuable feedback on our strengths and areas for improvement. The user-friendly dashboard simplifies navigating and responding to reviews efficiently from one central location, making it easy to manage. The implementation was quick and smooth and the customer service is outstanding. If I have a question, it's typically answered in less than 10 minutes. Rater8 also continues being invested in their clients after implementation. Quarterly strategy meetings are scheduled with action items for improvement. The reporting features are also great. I'm a huge fan of Rater8. I vetted many competitors before choosing Rater8. We are very pleased with our choice. Review collected by and hosted on G2.com.

Nothing. Rater8 has gone out of their way to make reputation management efficient and easy. Review collected by and hosted on G2.com.

Ease of use. Efforts of developers to continually improve product. MOST IMPORTANT, gets results!! Review collected by and hosted on G2.com.

Not much. You just need time to go through the data and respond to reviews. Templated review responses are somewhat hokey. Review collected by and hosted on G2.com.

From the very beginning and now a year in we have had exceptional customor service from rater8. Using their product is very intuitive and when we have needed support the response has been quite prompt. Incredibly easy to implement. I do not login to the dashboard frequently but when I do I can easily navigate to what I need. I receive a weekly report by email updating us on our reviews which is very nice. Our online reviews have significantly increased since implementing rater8. We are very happy with the results. Review collected by and hosted on G2.com.

I honestly cannot think of anything to dislike about rater8. Review collected by and hosted on G2.com.

The product works just as it was proposed. It's effective, unobtrusive and provides crucial metrics to fine-tune the experience. Onboarding was quick and straightforward. Support is excellent. The analytics tools are very useful and constantly being upgraded. Review collected by and hosted on G2.com.

The only downside I can come up with is that I wish the suite of products was more comprehensive. I understand that rater8 is a specialist in reviews and surveys. But I'd like it even better if the portfolio expanded into more customer management tools. Review collected by and hosted on G2.com.

Everything is very seamless with rater8. The program is very easy to use and helpful in tracking patient's reviews and outcomes of visit. The staff is very friendly and always eager to help. Our rep Katie Marcello is always available and able to assist with all of our questions/concerns, and informs us of all new updates. Very happy of being partners of rater8! Review collected by and hosted on G2.com.

We have no issues with Rater8 thoughs far. Review collected by and hosted on G2.com.