--- title: Rasa Reviews meta_title: 'Rasa Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Rasa works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 11 scale: '5' date_modified: '2026-08-07' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Rasa Reviews **Vendor:** Rasa **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.0/5.0 **Total Reviews:** 11 ## About Rasa Rasa is the leader in generative conversational AI, empowering enterprises to optimize customer service processes and reduce costs by enabling next-level AI assistant development and operation at scale. Combining pro-code and no-code options, our platform allows cross-team collaboration for smarter and faster AI assistant building to accelerate time-to-value significantly. Our unique approach transparently leverages an LLM-native dialogue engine that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences. Rasa provides the data privacy, security, and scalability our Fortune 500 enterprise customers need. ## Rasa Reviews ### 1. Rasa Enterprise is fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Kosta D. | Marketing Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2023 **What do you like best about Rasa?** Rasa is a tool designed for machine learning experts who strive for performance. If youre looking for an AI platform with features you want to explore options such as Kore or Amelia. **What do you dislike about Rasa?** I find its user friendly navigation somewhat lacking. It greatly benefit from detailed documentation. **What problems is Rasa solving and how is that benefiting you?** It solves the problem of complex natural language understanding in our chatbot operations. Thanks to Rasa to Delivers precise responses. This has resulted in enhanced customer satisfaction. ### 2. Rasa Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Rasa?** It is more personalization and individually created for everyone and we can segment emails and customisable. **What do you dislike about Rasa?** We can do automation and customisation of news letters. This process will do automatically and we can sit back and relax **What problems is Rasa solving and how is that benefiting you?** Not sure emailchim or rasa.io or nodemailer is the better choice. I did not fine any problems while using rasa ### 3. Best Conversational AI Framework **Rating:** 5.0/5.0 stars **Reviewed by:** Samvatsar S. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Rasa?** The open source platform makes it the super popular framework for conversational assistant building platform. **What do you dislike about Rasa?** Nothing I can think of as of now. The RASA team is doing a great job in terms of addressing their drawbacks quickly. **Recommendations to others considering Rasa:** I highly recommend using the RASA framework to build conversational AI. It is evolving at a much faster pace when compared to other big companies competing in this field. **What problems is Rasa solving and how is that benefiting you?** It reduced the workload on call centers for repeated and general queries. Customers were very much satisfied. The customers had 100% ROI within six months of building a chatbot with RASA. ### 4. Ride with Rasa **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep S. | Manager - Data Analytics & Insights, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Rasa?** The end to end development features is top-notch. **What do you dislike about Rasa?** At times it might feel that there is too much to do as it offers a wide range of capabilities. **What problems is Rasa solving and how is that benefiting you?** End-to-end contextual Chatbot development offers a great deal of flexibility to design, prototype and develop and deploy. ### 5. Rasa Enterprise is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan T. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about Rasa?** Functionality is great and makes my workflow so much easier **What do you dislike about Rasa?** Could be more user-friendly at first but easy to pick up as time goes on **What problems is Rasa solving and how is that benefiting you?** Connecting better with my prospects ## Rasa Discussions - [What algorithm does Rasa use?](https://www.g2.com/discussions/what-algorithm-does-rasa-use) - [What is Rasa programming?](https://www.g2.com/discussions/what-is-rasa-programming) - [What is Rasa used for?](https://www.g2.com/discussions/what-is-rasa-used-for) - [What are the features of Rasa?](https://www.g2.com/discussions/what-are-the-features-of-rasa) - [View Rasa pricing details and edition comparison](https://www.g2.com/products/rasa/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A02%3A29+-0500&secure%5Bsession_id%5D=61df046a-4212-4430-ac05-9edd04f13dab&secure%5Btoken%5D=fde88b3f7597e04c55099947ae0f5392d64ce301afb9b4835b525de0f2d5e24b&format=llm_user) ## Rasa Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top Rasa Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (421 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (402 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)