---
title: Rappi Reviews
meta_title: 'Rappi Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how Rappi works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 14
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: On-Demand Delivery
  url: https://www.g2.com/categories/on-demand-delivery
---


# Rappi Reviews
**Vendor:** Rappi  
**Category:** [Grocery Delivery Software](https://www.g2.com/categories/grocery-delivery)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 14
## About Rappi
Rappi is a mega high growth, Series B, consumer tech StartUp looking to be the everything store of Latin America.




## Rappi Reviews
  ### 1. Horrible service and worse customer service

**Rating:** 0.0/5.0 stars

**Reviewed by:** Adam M. | Real Estate Broker, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 26, 2025

**What do you like best about Rappi?**

When it works correctly, about 10% of the time, it is very convenient

**What do you dislike about Rappi?**

So many problems. I place orders based on food, expected delivery time, etc. Many times I have had issues with food being completely different than I ordered, completely inedible, and I might get a partial (20%) credit on an order that ends up in the trash. Today, I ordered food with a 35 minute delivery time. It arrived nearly 2 hours later. There aren't options to select this issue, so I selected "food didn't arrive". When I explained to support that I did receive it, but there wasn't a good option, they "reviewed " (they didn't) and said "you provided the code so it was delivered". I already said that. The issue was 2 hours. I asked for a supervisor. He "reviewed" again and was told again, with the standard response about providing a code. I explained again. They do nothing. They end chats without a chance to reply as I was in the middle of typing. The delivery drivers are often rude and refuse to go up the elevator to the door, as specified in delivery instructions. They often make several stops and food arrives cold.
Stores ignore preparation instructions. Stores lie on delivery times. Since Rappi doesn't give credits often or partial credits, this system continues. I tried to cancel my subscription and they refuse to credit the rst of the month, only cancel on the "renew" date. Don't waste your time and money as everyday has been an issue and everyday support does nothing or very little.

**What problems is Rappi solving and how is that benefiting you?**

Food delivery when it is difficult to leave to pick up food.


## Rappi Discussions
  - [How does Rappi make money?](https://www.g2.com/discussions/rappi-how-does-rappi-make-money) - 1 comment

- [View Rappi pricing details and edition comparison](https://www.g2.com/products/rappi/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A55%3A38+-0500&secure%5Bsession_id%5D=5f5b8ede-7f92-4ac1-813a-01ea86af7897&secure%5Btoken%5D=241f4f1512060c3538414042da396ecb17cea96c265ce8f18ed656f149eb4667&format=llm_user)


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