Rally is highly intuitive for Research Ops professionals, as well as both seasoned & novice user researchers. Its wide range of easily customizable templates, robust integrations (i.e. Salesforce) & hefty participant pools make it ideal for recruiting customers with quick turnarounds. Rally's customer support is fabulous - being a small company, their dedicated Slack channel ensures that all questions & feedback are not only seen and answered in a timely manner, but also give a human side to the sometimes rigid and robotic world of customer support that's often dominated by chatbots (nothing against chatbots, of course, but sometimes it takes a human being to help!). Review collected by and hosted on G2.com.

I honestly can't say there's anything I dislike about Rally, and while there's always going to be hiccups along the way in the form of bugs and other obstacles, it's great that Rally owns up to their growth areas & always strives to do better! Review collected by and hosted on G2.com.

Before Rally, we were managing our panel in spreadsheets and marketo forms in a very manual process. Since implementing Rally, we have loved the automation it provides in managing our panel. Additionally, Rally has given us the ability to give structure for the team to ensure that we are collecting consent for studies and that people aren't being contacted multiple times within our set time period.

Anytime we need help, the Rally team is super fast to respond. I personally log into Rally almost daily to check on what the team is doing and how things are going, even for my own research projects. Rally has also seamlessly integrated with our tools, such as Microsoft 365 and Qualtrics. We are looking forward to having Salesforce integrated soon as well. Review collected by and hosted on G2.com.

Rally is still a new product so there are some features that we'd love to have, but aren't there yet. The team really takes our feedback into account and as they release features, it's clear that they have done their research and know their audience. I'm super grateful for the Rally team and what they are providing. Review collected by and hosted on G2.com.

Rally's user experience is super friendly, especially for self-service research projects. I am able to quickly set project parameters, add respondents and criteria, and send email blasts within a few clicks. Their support team is also excellent and highly responsive. Review collected by and hosted on G2.com.

Minor and think it is on their near-term roadmap, but project analytics would be useful. We are a large org with multiple users and research projects at any given time, and it would be helpful to see aggregated reporting on metrics per user (eg, number of calls per month, average call duration, total incentives paid, etc). Review collected by and hosted on G2.com.

The Rally team is dedicated to their users. They provide lightning fast support and truly listen to our needs - taking them into consideration when planning future features. Rally is an instrumental tool for making the complicated and overwhelming process of recruitment streamlined. Rally offers fully end to end solutions for participant management and is flexible to fit specific team needs. Review collected by and hosted on G2.com.

We've run into a few bugs, but they've been immediately addressed when reported. The Rally team is incredible at receiving and responding to feedback! Review collected by and hosted on G2.com.

Rally has a simple UI which makes it easy to navigate and quick to train new employees on the platform. It has everything we need in a UXR CRM platform. We used two other platforms for recruiting purposes and the Rally platform blows those out of the water. They are continuously working to add features and make the current platform better. They listen to our feedback and they are supportive, quick to respond, and overall great to work with. Review collected by and hosted on G2.com.

We haven't found one yet. I would like to see a reporting tab added to the platform. For now, I can find the information on the site with no big delay and the support team will happily pull a report/data on the backend for us - which is great. Review collected by and hosted on G2.com.

Rally has a well thought out foundation to meet the needs of recruiting participants for UX research.

+ Flexible settings to allow for a variety of study conditions including multiple facilitators, observer rooms, etc.

+ Templated communications and screener questions.

+ Detailed stats and data during live studies to assess effectiveness of emails, screener progress, scheduling progress, etc.

+ Integration with a great set of adjacent and meaningful research tools like Salesforce, Qualtrics, UserTesting, Zoom, etc.

+ Responsive support and opportunities to participate in early enhancements Review collected by and hosted on G2.com.

There is nothing I dislike and know that Rally is really listening to their clients and making meaningful updates. We're anticipating much needed updates on more flexible governance rules, finer-grained permissioning, study templates, and team foldering to support a large democratized setting with an established research operations practice. Review collected by and hosted on G2.com.

The tool makes it possible to create a very easy and continuous flow in the processes of UXR ops. There are wonderful integrations that help gather all the required resources and tools in one place and in an uncomplicated way. The team always listens to the needs of us, the users, and you can feel it according to the development of the product in the last year and continues to be more accurate to our specific need! In general I really enjoy using the tool and it is a great solution to the need of UXR ops. Review collected by and hosted on G2.com.

Some functions are missing that would make the product perfect, such as sequences and creating research templates. I also use the product for more generic things, but the Rally team always listens to our needs and knows how to help us find creative solutions. Review collected by and hosted on G2.com.

Rally has really helped us streamline the way we reach out to our research participants. It's easy to use and we don't want to miss it. It has helped us make our research operations processes more efficient and it integrates well with the other research tools we have in our tool stack. In terms of setup, it was quick and easy and we also received help from their end. I particularly enjoy that they listen to feedback and it feels like they truly care about their customers and the research operations community as a whole. They also regularly launch new features and integrations for the platform that are based on our feedback. Finally, as we are a company that operates in many different markets it was great to find a tool that is localized to many different languages to ensure we can also invite participants in non-English speaking markets. Overall, a great experience and a valuable addition to our tools. Review collected by and hosted on G2.com.

We sometimes encounter bugs on the platform, however the Rally team is usually quick to jump in and fix them soon after we find them. When it comes to their support we have a Slack channel with them and they are very responsive, however their support hours start at 9am US Eastern Time which is not ideal for folks like us who are located in Europe. Review collected by and hosted on G2.com.

Our team has been using Rally since it was a fairly new tool, we were super impressed with the capabilities it was offering from the very start and it only gets better with each day, thanks to immense efforts from the Rally team.

Before we went with Rally, we were truly struggling with building a seamless recruitment process that would cover all of our recruitment and scheduling needs, having to use 4 different tools for these purposes in the past! But when Rally came along, it has literally replaced all those tools and tedious manual tasks for us, becoming our go-to all-in-one solution for user recruitment and research participant management operations.

I would also like to praise the team for how responsive they are to their customers, we always feel supported any time we reach out to Rally’s customer support and any problem or question we have is swiftly resolved without too much disruption. Review collected by and hosted on G2.com.

We were encountering some minor bugs at the start but the Rally team has been super helpful in ensuring these issues were quickly resolved without any major negative impact. Review collected by and hosted on G2.com.

I like that Rally keeps track of customers all in one tool and does a great job with helping us manage participants for one off studies or research panels. The tool allows my team to keep tabs on a large number of projects and update information on our customers. Rally's team members are always quick to respond to our questions and help us with problems when they arise. Review collected by and hosted on G2.com.

Rally doesn't have the ideal integration we would want or expect it to have with other tools (Qualtrics for example). I've also encountered a fair share of bugs when trying to send out emails to customers for user research or schedule people for sessions, which have resulted in us having to contact Rally support for assistance. Review collected by and hosted on G2.com.