Rally UXR has been a game-changer for our user research process. What I appreciate most is its comprehensive approach, seamlessly integrating recruitment, participant management all within a single platform. The ability to easily recruit diverse participant pools, automate scheduling, and manage incentives has significantly reduced the administrative overhead previously associated with UXR.

The intuitive interface makes it easy for the whole team to collaborate and contribute to the research process, regardless of their technical expertise.

The customer support has also been exceptional, always responsive and helpful in addressing any questions or issues. Review collected by and hosted on G2.com.

While Rally UXR has been overwhelmingly positive, there are a couple of areas where I see potential for improvement. Currently, the integration with some of our existing project management tools could be smoother (Rally is taking care of it now). Review collected by and hosted on G2.com.

I like that the company is evolving its products and offerings based on the feedback of real practitioners. Not only that, but seeing those updates happen in real-time is incredibly helpful.

For instance, the addition of the booking feature within the interview section came just in time and was a lifesaver. It allowed me to stick to my interview schedule for a study, eliminating extra steps that the participants would typically have to take. Review collected by and hosted on G2.com.

I can't say that there is currently any particular thing that comes to mind. Anything that I've found unhelpful in the past seems to have been improved, particularly the cool down settings for participants between studies. Review collected by and hosted on G2.com.

I constantly run into a lack of specialized tools to help me keep up with research operations alongside actual research and analysis work, and so many existing tools have disappointing gaps in functionality and usability.

The team at Rally has been excellent at responding to our team’s unique needs and rapidly iterating on their product in order to help us build scalable solutions, not workarounds.

I am confident that the Rally team will emerge as a leader in the space and I highly recommend this product to anyone looking to scale the impact and efficiency of your research function! It will help your team focus on the actual research work instead of stressing about the intensive logitics to stand up a new study.

The customer support has been excellent and top-tier. I have direct access to many members of the team and hear back almost immediately when I have questions or concerns about the software.

Lots of super useful integrations with many tools such as Qualtrics, Salesforce, Calendly, etc. The team is always open to new suggestions here. Review collected by and hosted on G2.com.

The product is still young but there isn't much to dislike given how responsive the team is to customer feedback. I'm excited for the team to build more integrations with AI powered research tools - they are already scoping this out and building great partnerships. Review collected by and hosted on G2.com.

Rally is an incredibly useful product that takes one main use case -- maning internal panel(s) of user research participants -- and builds on top of that with only the most helpful features. Some of the things I appreciate about the platform:

- Very clear and clean workflows for creating studies and seeing the participation funnel

- Support for Interviews, Surveys, and Unmoderated Tests

- Governance rules for your panel

- Consent form management

- Powerful but easy-to-use table components -- filtering, managing, sorting, etc.

- Customization for many scenarios -- e.g. participant emails, study landing pages, branding

- Screeners that can populate participant attributes/properties

- Integrations with Survey Monkey, Maze, Zoom, and Google to name the few that we've used the most

- Observer rooms for moderated sessions

- Simple incentives (via Tremendous) and incentive management

The list goes on. I've also loved the support we've received from the team as we've work through our individual use cases, feature requests, and the occasional bug. Review collected by and hosted on G2.com.

All downsides I can think of are relatively minor:

- the occasional bug, which the team has been quick to address

- complexities of managing participant properties and segments (not really a fault of the tool -- these are powerful capabilities, but with that comes some challenges - for example, setting an errant property via a screener can be hard to track down and resolve)

- seat-based licensing (still common for many tools, but a challenge to truly scaling research ops at a larger company)

- lack of integrations with external panel providers

I believe many of these things are on the Rally team's roadmap :-) Review collected by and hosted on G2.com.

All-in-one Participant Management: Scheduling, notes, incentives, emailing, templates, and screeners are all housed within the platform, saving us tons of time and keeping everything centralized.

Scheduling Without Overbooking: The participant max setting is a lifesaver. We can invite our entire list of potential interviewees without worrying about exceeding our capacity or having to cancel on anyone.

Remote Collaboration: The observer rooms are a fantastic feature for optional team members to join remote interviews live. It fosters collaboration without cluttering the interview itself.

Branding and Customization: We've been able to significantly improve the look and feel of our outreach efforts with Rally's customization and branding options. Review collected by and hosted on G2.com.

There are occasional bugs and limitations while using Rally UXR. However, none have been critical roadblocks, and the support team is always willing to help with fixes or workarounds. Review collected by and hosted on G2.com.

Rally does a great job of consolidating a lot of our Research Ops into one place and integrating with tools we use frequently like Qualtrics, Teams, and Maze. We're able to easily contact, schedule, and keep track of our participants and ensure we aren't overcommunicating with them. It also allows us to have several teams working out of the same place to make sure we are all on the same page.

This tool is also very easy to set up and have the team off and running right away! Our team uses this tool almost every day for our research purposes and it has been great. Review collected by and hosted on G2.com.

We have found some small improvements we'd like to see in Rally, some usability, some features that we'd like added. However, I've seen that the support team is super responsive to any questions we have and if there is a feature request, they always address it and we bring it up in our monthly calls to see progress. Review collected by and hosted on G2.com.

Rally has rapidly become my favorite UXR tool because of all the capabilities it enables and how surprisingly user-friendly it is, even with all these capabilities. I feel like my team and I have much more control over how we set up our studies and how we manage our database of participants. It honestly feels like a tool that was designed by UXRs or ReOps folks because of all the things they've considered and solved for when building the platform. Rally is also consistently rolling out new features and updates that have all been great improvements. Review collected by and hosted on G2.com.

Rally will occasionally have some technical issues, but the team has always been really diligent in responding to us when we run into a hiccup and addressing the issues quickly. I've honestly never felt so supported by the team behind a tool before. There are also some other things that I'd like to see in Rally that don't exist today, but the team has always been really receptive to our feedback and genuinely seems to take our feedback into consideration when building out their product roadmap. Review collected by and hosted on G2.com.

Rally has become the main tool we use for all of our participant recruitment. It's enabled our team to be able to streamline and automate recruitment, decreasing the amount of manual tasks we've had to do.The Rally team has also been really awesome at continuing to evaluate how they can help and enable our research efforts further :) Review collected by and hosted on G2.com.

Like all tools, there are some bugs from time to time. However, the team at Rally has been responsive whenever we point any out and are on top of making sure our research studies aren't impacted. Review collected by and hosted on G2.com.

Rally has been a game-changer for our team at Pandadoc. Here’s what I love about it:

- The interface is super intuitive. Even team members who aren't researchers can navigate it effortlessly and successfully conduct their studies.

- Rally handles everything from communication to incentivizing users! It’s great not having to juggle multiple tools when doing our job

- the scheduling is soo flexible, which is crucial when more than one researcher is involved in a study

- whether we're dealing with qualitative or quantitative studies, Rally makes it easy to manage both types

Overall, Rally has made our research process more efficient and effective. I highly recommend it to any team looking for a reliable and comprehensive research CRM Review collected by and hosted on G2.com.

Needed some time to master the screener question logic, but that's not critical Review collected by and hosted on G2.com.

The features are aligned with what I need to do my job successfully Review collected by and hosted on G2.com.

Sometimes it can be buggy, and Rally is quick to solve my issues. Review collected by and hosted on G2.com.