I really appreciate Rally UXR's top-notch support; they're always responsive and ready to help. We've seen an increase in sign-up and participation rates, which is really exciting for our team. Their onboarding process is seamless, and I appreciate the research operations consultant they brought on to create thoughtful structures to expand the tool from research ops to researchers. The initial setup was very easy -- much easier than expected. Review collected by and hosted on G2.com.

I'm looking forward to Rally expanding their API endpoint library and creating an MCP for AI agents to easily connect with. Review collected by and hosted on G2.com.

Rally has become an indispensable orchestration tool for my team at Chegg. It streamlines the end-to-end process of planning, coordinating, and conducting interviews with our learners. The Observer Rooms are particularly impactful, making it effortless for stakeholders to drop in and observe moderated sessions. This not only improves visibility into research but also fosters organizational alignment around the learner’s voice.

From a usability standpoint, Rally’s interface is straightforward and intuitive, which reduces onboarding friction. The platform also integrates smoothly into our workflow without requiring heavy lifts or workarounds.

What stands out most, though, is Rally’s customer support. This is not a community-driven support model where you’re left to rely on other users for answers. Rally has dedicated, highly responsive staff who troubleshoot common issues and go above and beyond to ensure teams succeed. Our rep has been phenomenal, and the broader Rally community feels like an extension of our own research practice.

In short: Rally helps us run better, faster, more visible research, and the service behind it is second to none. Review collected by and hosted on G2.com.

While the core orchestration and observation features are excellent, for organizations running research at scale, it can take some planning to fully embed Rally into existing processes. It’s not a limitation of the tool itself, but rather the growing pains of adopting a new orchestration layer.

That said, this is minor given the time savings and visibility Rally provides. Review collected by and hosted on G2.com.

Rally has made life so much easier for me and my team! Researchers can handle recruitment with way less back-and-forth. It’s mostly automated now, which is a huge time-saver. On my side, as ReOps, managing the panel and making sure everything’s done properly (and within governance rules) no longer takes a million manual steps.

There are two things I love most about Rally. First, the tool is super intuitive! It’s robust and reliable without feeling overwhelming, and it just makes sense right out of the box. Second (and maybe my favourite part), the Rally team. They’re honestly the best. friendly, responsive, and always ready to help. It feels like they genuinely care. I’m a fan! Review collected by and hosted on G2.com.

Like any tool, there are occasional bugs, but honestly, they haven’t been a big deal. The Rally team is super responsive and quick to jump in and fix things, so it never becomes a real problem.

What I’d love to see are more features tailored to B2B recruitment. It’s a very different world compared to B2C, and having more flexibility there would make a big difference. Same goes for panel management, it works, but it still feels a bit limited. Definitely some good opportunities to grow there!

Still, I super recommend Rally. It’s made a huge difference for our team, and the support is top-notch. Review collected by and hosted on G2.com.

Rally is a very simple and intuitive platform that has enabled our team to easily manage research participants all in one place. What I like best about Rally is the ability to customize our communications to participants in a seamless manner. Review collected by and hosted on G2.com.

So far, I've not yet experienced anything that I've disliked while using Rally. Review collected by and hosted on G2.com.

Because of Rally, we've been able to grow our UX Research practice to speak with an entirely new user group we haven't been able to speak with before. The automation built-in to the study creation made my life so easy with sending recruiting emails, scheduling, and providing incentives. It was very easy to integrate into my work email and calendar, as well as with Zoom. The observation room tool is AMAZING! It lets so many more people observe and truly makes us cross-functional. I love this tool! Review collected by and hosted on G2.com.

The only thing that caused me a slight problem was the learning curve of building a brand new study. I had the time to do it, but it took some trial and error to get it to do what I needed to do. This really wasn't a big deal though! Review collected by and hosted on G2.com.

Rally save me a huge amount of time. I can manage multiple CRM in the same place, manage recruitment and incentive without the need of buying voucher separetely. The budget management has become easier also to handle external recruitment thanks to their partenership with respondent. They have been releasing new features on a recurrent basis and I am very satisfated with it. 5 start customer support as well. I couldn't ask for better. Review collected by and hosted on G2.com.

A recent software update brought bug changes to the UI and informtion architecture/content, which desoriented me a bit. Sometime I got a bug with syncs with my agenda but the support has always been super fast in solving that. Review collected by and hosted on G2.com.

Prior to Rally we struggled to recruit our own customers for UX Research, but since adopting the tool we've done more research in three months than we did in the previous 12 months. We are finally able to regularly speak with our customers and the insights we are generating our improving our existing products (internal and external) but also better informing our product roadmap. None of this would have been possible without RallyUXR! Managing studies from start to finish in a few hours vs. a week or more with spreadsheets, etc. As a healthcare org, we also benefit from the security and privacy features of Rally! I also have to thank Leon and Oren for always being available for support. The Rally team stands by their product. That is something which can't be said for others in the market. Review collected by and hosted on G2.com.

I wouldn't say I dislike anything in particular, but I am looking forward to better tools to reduce no-shows. More flexible study types for complex studies involving multiple methods in combination. Also excited for the soon to be launched no calendar scheduling functionality and the integration with Marvin. Review collected by and hosted on G2.com.

Rally has given us a strong, centralized place to keep all of our user research participant data. It also helps us streamline the stakeholder experience when it comes to things like incentives and recordings. Their support is very responsive. Review collected by and hosted on G2.com.

It's early on in their journey, so there are sometimes platform quirks that you need to walk through. Review collected by and hosted on G2.com.

The Rally UXR system is really easy to learn and use and puts so many elements of the participant management process under one umbrella: incluidng participant recruitment, session scheduling, session-hosting, participant communication, honoraria payments, and long-term participant-tracking. My team appreciates the flexible functionality of the system and the wonderful support team that's always there to assist us if we run into problems. Review collected by and hosted on G2.com.

The system doesn't currently automate calculation of participants' ages, but I believe that this is a feature they are working on. Review collected by and hosted on G2.com.

Great that it integrates so well with so many tools, meaning it fits with existing workflows really well. It also provides a super-useful centralised place to plan, check and coordinate everything from. It really does help save so much time to stand up and run our studies. Review collected by and hosted on G2.com.

Account permissions could be easier to use, to ensure different team members have the right access to the right information. Review collected by and hosted on G2.com.