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AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

1/19/2023

"Raintree Systems exceeds my expectations"

5/5

What do you like best about Raintree Systems?

It is a large company that treats you as if you are their only customer. Flexible and creative in their development to meet the needs of our company. We utilize some dedicated engineering time because our version of Raintree is highly customized. Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

Because they are always perfecting and updating their product, there are many updates. The updates sometimes interfere with our customized applications in the program. Overall, no real complaints. Review collected by and hosted on G2.com.

Response from Cameron DeJong of Raintree Systems

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Thank you so much for your wonderful review. We appreciate you and our entire Raintree family. It is important that each client is treated as close to our heartbeat as possible, and we are glad we have been able to serve you well. We love our engineers and know they are a huge part of what makes Raintree successful. We are here for you anytime you need us. The Raintree team is thrilled to have you as a client. Thank you!

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/19/2023

"Raintree review"

5/5

What do you like best about Raintree Systems?

I love the Raintree staff they have always been willing to help get a solution to our problem figured out quickly and are always happy to help. I also like the software because we have been able to customize it to meet our needs and that is very critical to our success Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

I wish Raintree could have more options to cut and paste especially when you are trying to create reports. Review collected by and hosted on G2.com.

Response from Cameron DeJong of Raintree Systems

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Thank you for the very kind review. We are so glad to have you as part of the Raintree family. Our client support team is top-notch, and we'd say is the best in healthcare. Thank you also for the feedback on cut and paste. We take your feedback to heart and will ensure that we consider every option to make your experience even better. We look forward to improving for you and all of our Raintree clients every day. The Raintree team is here for you anytime you need us. Thank you again!

CB

Christopher B.

Small-Business (50 or fewer emp.)

2/16/2023

"very robust EMR system"

4/5

What do you like best about Raintree Systems?

I like the flexibility and customization availability. Raintree has many great tools. Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

The support team does not always address issues in a meaningful way. Review collected by and hosted on G2.com.

Response from Cameron DeJong of Raintree Systems

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Christopher - Thank you so much for your review about Raintree. We are thrilled to hear that you appreciate the flexibility and the great tools that we offer. We appreciate the kind words about the efficiencies and effectiveness brought forth with the help related to scheduling and billing.

Further, we are very thankful for your feedback on the support. We want to ensure that you and your team are always taken care of, so we take this feedback to heart and work every day to improve toward more success for you and all of our valued Raintree clients.

Thank you again for the review. We're here for you and your team any time!

UM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

4/25/2023

"Not the same"

1/5

What do you like best about Raintree Systems?

I initially loved the customer support but that has gone down. I still like the many things it offers for you to keep track of your company. Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

Customer Service/Support

It's desktop version is antiquated. Review collected by and hosted on G2.com.

Response from Cameron DeJong of Raintree Systems

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Thank you so much for leaving your candid review. We take concerns about any area of our business very seriously. I'd love to facilitate you being taken care of with any customer support concerns. Please email me directly at cameron.dejong@raintreeinc.com so that I can ensure you are given the personal attention you deserve to provide you with a 5-star experience. We appreciate you and look forward to learning more so that you are a raving Raintree fan again!

JC

Jennifer C.

Consultant

Enterprise (> 1000 emp.)

1/19/2023

"Continuing to innovate..."

5/5

What do you like best about Raintree Systems?

Helpful staff with open communication. Love the engineers and enterprise team! Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

I am not a big fan of the disconnect between Salesforce and the engineers. The past connection between netsuite and door definitely helped facilitate the development process. Review collected by and hosted on G2.com.

Response from Cameron DeJong of Raintree Systems

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Thank you for your wonderful feedback on the open communication, our engineers, and the enterprise team, Jennifer. We really appreciate your feedback here and your valued thoughts about the opportunities that we have with our new tools. It is our laser focus to ensure that everything we do works for all of our clients, and we are confident that all processes, including development, will continue to improve. We appreciate you being part of the Raintree family, Jennifer, and are here for you any time you need us. We look forward to seeing you become a fan across the board! :) Thank you again for your review.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/20/2023

"Nicely done Raintree!"

4.5/5

What do you like best about Raintree Systems?

The Raintree EMR is very flexible, which allows us to fine-tune the system to the unique needs of our company. Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

Sometimes the flexibility creates problems, and managing the system and changes takes a little effort. But overall, this is a minor annoyance and is overshadowed by the positives. Review collected by and hosted on G2.com.

Response from Cameron DeJong of Raintree Systems

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Thank you for the very kind words! We appreciate you being a member of our Raintree family. We are proud of our positives and aware of opportunities for continuous improvement. Our team will continue to ensure that we offer the best therapy and rehab all-in-one solution available. Thank you again for taking the time to leave us a review. We are here for you, always.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/24/2023

"A must have for any clinic"

5/5

What do you like best about Raintree Systems?

The customization of reports and dashboards make working with this system far better than others like it. Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

It could be more intuitive with report building. Review collected by and hosted on G2.com.

Response from Cameron DeJong of Raintree Systems

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Thank you so much for your review of Raintree. We continue to work every day to improve and greatly appreciate the feedback about making report building more intuitive. Please reach out to our Raintree support team with any questions about data in the Journey. All "Rainees" are here for you and look forward to continuing to make your experience the best it can be!

UH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/24/2017

"Overall great software!"

5/5

What do you like best about Raintree Systems?

It’s so easy to use and I can use it for many different functions! When utilizing this program for documentation I can easy access and go back to previous screen. Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

There is nothing I dislike about this program. It is easy to use and functional while using it for documentation purposes. There are a lot of clicks and boxes. Review collected by and hosted on G2.com.

Recommendations to others considering Raintree Systems:

It is a very detailed software be mindful of the multiple clicks in tabs when utizling with a time constriction. Review collected by and hosted on G2.com.

What problems is Raintree Systems solving and how is that benefiting you?

That I can access anything that I want! Schedule, notes, and insurance info! There are a lot of tabs that can be used to utilize each portion of a client profile. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/24/2017

"All in one therapy software"

2.5/5

What do you like best about Raintree Systems?

scheduling, clinical documentation, and detailed reports all in one place Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

Steep learning curve, but once trained the software is very capable Review collected by and hosted on G2.com.

Recommendations to others considering Raintree Systems:

Includes workflows for both clinical and administrative departments, and can be set up as a web based application to avoid an on sight client server. Review collected by and hosted on G2.com.

What problems is Raintree Systems solving and how is that benefiting you?

Good for mult-site practice, no need for third party networking software Review collected by and hosted on G2.com.

CH

Cherah H.

Speech Language Pathologist

Mid-Market (51-1000 emp.)

10/28/2020

"Efficient Program for Therapy Needs"

4.5/5

What do you like best about Raintree Systems?

This program has a great feature that allows you to see a photo of the client you're treating or preparing to treat, which on a busy treatment day, makes it easier to recall the patient and document appropriately. After clicking on the specific patient profile, the individual tabs did flow pretty cohesively and made treatment smooth to navigate. The system although it can be particular, is VERY specific when it comes to input information. I think that makes it harder to make an error in billing, which in this line of work is a definite benefit! Review collected by and hosted on G2.com.

What do you dislike about Raintree Systems?

There are a LOT of check boxes. I am personally a bigger fan of free text boxes because I can be efficient and descriptive without going through a bunch of steps. Completing documentation in a hurry is difficult when each box must be first checked besides the "free text" and the attestation appears like 3 and 4 times. Sometimes the system would run slowly, so it felt like that could effect my daily efficiency, but that may have been more due to the WIFI/internet connectivity vs. a system error. Review collected by and hosted on G2.com.

Recommendations to others considering Raintree Systems:

This platform has been overall efficient and use friendly. I have used many different documentation systems and this one has probably had the fewest "crashes" or glitches when I'm in the middle of reports/documentation. I've heard good things about the ease of the administration side of the platform as well, but can't speak to that as I am a treating therapist only and don't use that portion of the platform/system. Review collected by and hosted on G2.com.

What problems is Raintree Systems solving and how is that benefiting you?

It doesn't always carry over billing codes and other information that seemed like it should be carried over/flow into the next treatment day or week. IT says that there may be a setting for this though, so looking at saved "settings" to see if any of this can be changed or if it's just standard how the platform works. Review collected by and hosted on G2.com.