--- title: Raintree Systems Reviews meta_title: 'Raintree Systems Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 119 reviews by the users' company size, role or industry to find out how Raintree Systems works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 119 scale: '5' date_modified: '2026-07-17' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Raintree Systems Reviews **Vendor:** Raintree Systems **Category:** [Physical Therapy Software](https://www.g2.com/categories/physical-therapy) **Average Rating:** 4.2/5.0 **Total Reviews:** 119 ## About Raintree Systems Raintree is a comprehensive rehabilitation and physical therapy software solution designed to assist enterprise and large therapy provider organizations in managing patient care and business operations. With a focus on the unique needs of rehabilitation practices, Raintree supports over 50 million patient visits annually across more than 8,500 therapy clinics throughout the United States. The software integrates advanced technology, including artificial intelligence, to enhance the electronic health record (EHR) experience specifically for rehab therapy professionals. Targeted primarily at adult and pediatric therapy practices, Raintree caters to a wide range of users, including physical therapists, occupational therapists, and speech-language pathologists. The software's design is informed by best practices in rehabilitation, ensuring that therapy providers can deliver optimal care and achieve superior patient outcomes. Raintree’s commitment to innovation is evident through its strategic investments in AI technology, which streamline clinical documentation and enhance patient engagement. Key features of Raintree include its ONC-certified EHR, which is the first of its kind tailored specifically for rehabilitation therapy. This certification underscores the software's compliance with industry standards, ensuring that therapy organizations can operate securely and efficiently. Additionally, Raintree offers AI scribe technology that automates clinical documentation, allowing therapists to focus more on patient care rather than administrative tasks. The platform also includes robust patient engagement and communication tools, which facilitate better interactions between providers and patients, ultimately leading to improved satisfaction and outcomes. Furthermore, Raintree provides comprehensive revenue cycle management (RCM) solutions that help therapy practices optimize their financial processes. By integrating business intelligence and analytics, users can gain valuable insights into their operations, enabling them to make data-driven decisions that enhance efficiency and profitability. With a client base that includes 8 out of the 10 largest rehab therapy organizations and over 2,500 implementations nationwide, Raintree stands out as a leader in the industry, prioritizing compliance, security, and the specific needs of rehabilitation therapy providers. ## Raintree Systems Pros & Cons **What users like:** - Users appreciate the **innovative features** of Raintree Systems, enhancing workflow efficiency and integrating modern technology seamlessly. (17 reviews) - Users love the **ease of use** of Raintree Systems, enjoying streamlined workflows and comprehensive features all in one place. (16 reviews) - Users appreciate the **efficiency** of Raintree Systems, enhancing workflows and simplifying billing processes effectively. (14 reviews) - Users value the **responsive customer support** and seamless documentation integration offered by Raintree Systems. (11 reviews) - Users value the **business efficiency** of Raintree Systems, praising its streamlined processes and effective support for clinic operations. (8 reviews) - Tracking (7 reviews) - Billing (6 reviews) - Communication (6 reviews) - Customizability (6 reviews) - Innovation (6 reviews) **What users dislike:** - Users find Raintree Systems **not user-friendly** due to its outdated interface and overwhelming complexity for new users. (12 reviews) - Users find **poor usability** challenging, with complex features that overwhelm and hinder effective use for ABA therapy. (11 reviews) - Users face a **steep learning curve** and find usability challenging without adequate support or training from Raintree Systems. (9 reviews) - Users often face **navigation difficulties** with Raintree Systems due to its outdated interface and overwhelming functions. (8 reviews) - Users struggle with **difficult navigation** due to an outdated interface and lack of intuitive design in Raintree Systems. (6 reviews) - Insufficient Training (6 reviews) - Interface Issues (6 reviews) - Training Deficiency (6 reviews) - Users find the **complex navigation** overwhelming, with too many clicks and a confusing layout affecting usability. (5 reviews) - Difficult Learning (5 reviews) ## Raintree Systems Reviews ### 1. Well integrated **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Raintree Systems?** Templates make writing notes much faster **What do you dislike about Raintree Systems?** There are a lot of boxes and items to click through and sometimes takes long to load between pages. **What problems is Raintree Systems solving and how is that benefiting you?** Scheduling better **Official Response from Sorella Andersen:** > Thanks for your feedback! Your input is incredibly valuable to us as we continue to enhance our platform. We're happy to hear that Raintree templates are making note writing faster for you! ### 2. Hiring specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Raintree Systems?** The quick find option is my favorite part. **What do you dislike about Raintree Systems?** How to follow schedules is my least favorite and that when you add info under provider pay information, you have to update what is already there. It would make more sense, also for tracking purposes, to be able to add a new payment rate if and when that providers rates change. Therefore having dates available to confirm with our records. **What problems is Raintree Systems solving and how is that benefiting you?** Not aware of any at the present time ### 3. No longer doing KPI's by hand! **Rating:** 4.5/5.0 stars **Reviewed by:** Kecia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Raintree Systems?** I love the reporting that raintree offers. Before switching to raintree we had to do a lot of our KPIs by hand. Now it's runs automatically and saves us a lot fo time. I also love all of the features on Connect and what it can do. **What do you dislike about Raintree Systems?** My least favorite thing is somethimes it takes a long time to get help with the cases. I'd really like for that process to be a little faster. I also do not like how we can not email our light records to try to recapture those who didn't become patients. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree is helping us try and figure out a way that we can use the request an appointment option to market to nonpaitents in areas that we do not have a clinic to schedule telemedicine appointments! We are exceited about this adventure and really hope that it works out! **Official Response from Cameron DeJong:** > Kecia - Thank you so much for sharing your feedback about Raintree! It’s fantastic to hear that you love the reporting features and how it automates your KPIs, saving you valuable time. And let’s not forget about the amazing features on Connect that you simply adore! We totally understand your desire for faster assistance with cases and the ability to email light records to recapture potential patients. We’ll definitely take note of your feedback and pass it along. It’s thrilling to hear that Raintree is helping you embark on an adventure to market to non-patients in new areas and schedule telemedicine appointments. We share in your excitement and genuinely hope that this venture turns out to be a resounding success! Keep up the fantastic work! ### 4. Raintree User Review , Therapy (OT) **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Raintree Systems?** After looking at other companies EMR's I do like the simplicity of Raintree's daily note system. Especially the Daily SOAP note feature. I like that clinicians have multiple ways to document their daily notes to best suit their own style and be more efficient (LTNOTE). **What do you dislike about Raintree Systems?** As a Director, Raintree on the back end can be very difficult as often times what I think something should be called is not named that, thus I can't find it in help. You really need to know the Raintree terminology of each component of the system in order to query correctly. I also would like more direct contact with a specific customer support. person. It often feels like we are a number in line and have to wait a significant amount of time for response to tickets with no update. There is not alot of connection between the operation side of raintree (admin) and clinical though they very much are integral within the daily use. **What problems is Raintree Systems solving and how is that benefiting you?** It solves the issue of an all in one system. **Official Response from Cameron DeJong:** > I appreciate your feedback on Raintree. It's great to hear that you like the simplicity of Raintree's daily note system and the flexibility it offers for clinicians to document their notes efficiently. I understand that you face challenges with the backend and terminology, as well as the customer support experience. If you have any specific concerns or questions, I encourage you to reach out to me directly at cameron.dejong@raintreeinc.com. I would be happy to work with you to improve your experience and make it a five-star one. Thank you for sharing your thoughts. Cameron ### 5. Overall I enjoy using raintree. **Rating:** 4.5/5.0 stars **Reviewed by:** Linda H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Raintree Systems?** that they are always making updates and allow their users to have a voice. This has been dying down lately but used to be something I really enjoyed. **What do you dislike about Raintree Systems?** the glitches and time it takes to respond to issues. Seems like only certain people have the answers to questions or resolve issues so everyone is waiting on one specific person to figure out an issue and it takes forever to get the issue resolved. **What problems is Raintree Systems solving and how is that benefiting you?** EMR system that has everything for all disciplines **Official Response from Cameron DeJong:** > Thank you for your feedback! We're thrilled to hear that you enjoy using Raintree. Our team values the input of our users and we're constantly working on making updates to enhance your experience. We appreciate that you've noticed our efforts in this area. We want to assure you that we are committed to continuously improving our platform. Your voice is important to us, and we're grateful for your support. Reach out to me anytime there's anything you need, Laura! Cameron cameron.dejong@raintreeinc.com ### 6. Overall the system is good, but the entirety of the implementation was quite rocky. **Rating:** 4.0/5.0 stars **Reviewed by:** Ali L. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Raintree Systems?** I like the hot keys/short cuts Raintree has. I also like the way the scheduler is layed out. It is very easy to navigate. **What do you dislike about Raintree Systems?** The reporing is overwhelming, and the look of Raintree is not very user freindly - definitely needed lots of practice to become knowledgeable of where everything was located and how to run reports. **What problems is Raintree Systems solving and how is that benefiting you?** Every domain has their Pro's and Con's. I have noticed the Patient Coordinater tools have been helpful to the Patient Care domain. **Official Response from Cameron DeJong:** > Hi Ali, Thank you for sharing your feedback about Raintree. We appreciate your positive comments about the hot keys/shortcuts and the scheduler layout. We understand that the reporting and user-friendliness of Raintree can be improved, and we apologize for any inconvenience caused. We value your input and would love to work together to make Raintree a five-star experience for you. Please feel free to reach out to me directly at cameron.dejong@raintreeinc.com, and I'll be more than happy to assist you. Looking forward to hearing from you! Best regards, Cameron ### 7. Raintree is a great system for outpatient therapy settings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2023 **What do you like best about Raintree Systems?** I like that it is quick and easy to use. I enjoy that it can be used for both pediatric and adult patients. The scheduler is easy to use and plan the week around. I feel that this EMR system helps me care for patients more quickly and effeiciently. It is an organized system and helps me keep track of patients. **What do you dislike about Raintree Systems?** Sometimes the autocorrect suggestions are not very helpful and change my wording. I wish the autocorrect suggestions were more profession-specific. I also wish that there was an area to delete goals if I accidentally add a short term goal under an incorrect long term goal. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree appears to always be updating and adding new features to become better and more efficient, which I appreciate. **Official Response from Cameron DeJong:** > Thank you for the very kind review! Quick in easy are two words we love to hear! We're working on items like autocorrect and other efficiencies for you! Please make sure to visit our new user group site at https://usergroups.raintreeinc.com Thank you! - Cameron ### 8. Raintree is a highly configurable EMR that can meet the many unique needs of a healthcare company. **Rating:** 5.0/5.0 stars **Reviewed by:** Carol H. | Pediatric Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Raintree Systems?** Raintree is most helpful in offering a broad range of configurable settings that allow us to meet the requirements demanded by payers and other suppliers. At the therapist level we are finding that Raintree is user-friendly and easy to use. **What do you dislike about Raintree Systems?** Raintree would be more useful if we could use APIs and integrate with our payroll and employee onboarding systems. Would also like easy access via a data dump to our data warehouse so that our IT Dev team can create reports and analytics. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree ensures we are compliant with documentation requirement standards and claims processing. **Official Response from Cameron DeJong:** > Thank you, Carol, for being such an amazing advocate for Raintree! Your positive feedback and insights about the configurable settings, user-friendliness, and compliance benefits are greatly appreciated. Thank you also for sharing your suggestion for how we can become ven more useful for you. We value your input and appreciate your support. All the best to you! - Cameron ### 9. Raintree team rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Janis K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Raintree Systems?** The team at RT is top-notch. I have a lot of confidence in the team at RT to help me resolve problems in a time-efficient manner. I specifically really appreciate our DE team brainstorming on the best way to handle obstacles. Special shout out to Teresa English for always keeping us on track. Also, I've been very impressed with Henry, he is kind and works hard to get our items taken care of. **What do you dislike about Raintree Systems?** There have been times when deadlines are not met. That can be very frustrating. I realize RT is going through some growing pains at the moment. Hopefully, this will resolve this issue that we have. **What problems is Raintree Systems solving and how is that benefiting you?** I love that RT has everything available under one roof. We have ortho, peds ABA and EI, and RT can handle all of these items. I think the telehealth platform is very weak and is very difficult for staff and patients to use. We need to be able to screen share and allow the patient to take over the mouse. It also is far too challenging to get everyone linked in the same room. The reason I say ease of use is a 3 is because RT is very robust and does take a bit longer to learn how to use. **Official Response from Cameron DeJong:** > Janis! Thank you so much for your super kind review! We appreciate your shoutouts to Teresa and Henry. We are indeed continuing to grow in a way that our team is confident will improve your experience as each day passes. Your excitement as a client helps keep us motivated to continue our shared vision to achieve superior outcomes for everyone - our patients, clients, and teammates. Please reach out with anything we can do for you anytime! Thank you again. ### 10. RT is a very easy way to quickly document treatment sessions. **Rating:** 4.5/5.0 stars **Reviewed by:** Collin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Raintree Systems?** I like how efficient you can be while documenting. I like how I can easily how many visits a patient has had. I like how you can see how many authorized visits the patient has left. In comparison to other doc systems I have used (cerner, webPT, and Epic), RT is definitely my favorite. **What do you dislike about Raintree Systems?** Sometimes RT can be slow to load. Sometimes I feel like I have to do a lot of clicking to find the information that I want. Sometimes, I feel like pertinant information can be consolidated all in one place. **What problems is Raintree Systems solving and how is that benefiting you?** RT definitely helps with efficient billing practices. **Official Response from Cameron DeJong:** > Collin - Thank you so much for your review! I’m glad to hear that you find Raintree efficient for documenting and tracking patient visits. It’s great that you can easily see the number of visits and authorized visits remaining. I understand that sometimes the system can be slow to load, and you feel there is room for improvement in terms of information consolidation. We're always working to make the system even better, and this includes speed and efficiency. Overall, it seems like Raintree Systems is solving the problem of efficient billing practices for you. We're so glad! Thank you for being part of the Raintree family. ### 11. I would never choose Raintree EMR **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Raintree Systems?** It is good that the scheduling, notes, and billing are all integrated. The service/support was decent, in the beginning. **What do you dislike about Raintree Systems?** I find that, as a clinician, the desktop version (the only one I use, not sure if there is another option) is a lot of keystrokes just to write a simple note. Simply navigating a page requires frequent paging up/down, because the pages are poorly laid out and do not fit on a single screen. Also, there are far too many dialogue boxes, nested tabs, and drop down menus. In addition, new changes come along and we have no control. Recently, we lost the ability to store/access multiple dates of questionnaires (such as Oswestry), so now we cannot look back at previous dated versions. We pay a lot for continued support, but still were told that we could not get this feature back. This week, our electronic billing has been disabled, so we have not been able to transmit bills since Monday. With the continued support option, you get frequent updates that come out of nowhere, and are usually not particularly useful. However, we have asked for several things over the years, and our requests are usually ignored. An indication of the sloppiness of the programming is that there is still a typo on the Charges input form that has been there since we started with Raintree eleven years ago. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree is providing electronic medical records, which we are required to use. It takes me approximately 4-5 times as long to write a simple patient daily note, including objective measurements with each note, as it did manually (and I type 60+ wpm). **Official Response from Cameron DeJong:** > Thank you for taking the time to leave your candid feedback about your experience with us. Your comments are very concerning. We would like to talk to you more about your feedback as your experience is not typical of a Raintree user. Please reach out to me at cameron.dejong@raintreeinc.com. I will personally ensure that the right team or teams look into your feedback and address everything in short order. We value all of our Raintree clients and strive to ensure that we do everything reasonable to take care of them. Thank you for being part of the Raintree family. ### 12. Raintree is a wonderful EMR **Rating:** 4.5/5.0 stars **Reviewed by:** Corey Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Raintree Systems?** Raintree is a user friendly, all in one, EMR and billing system that helps companies to streamline process from lead tracking all the way through post discharge engagement. User friendly, seemingly unlimited setup options, desktop and web version available, great reporting, seamless front and back of house workflow. I have experience with transitioning companies from Web PT and Clinicient. The feedback has been very positive for the benefits of Raintree from a business, clinical, and administrative perspective. **What do you dislike about Raintree Systems?** Companies would benefit from quarterly or biannual or even yearly review of current setup options and recommendations to make changes based on current customizations and best practices. A more interactive and "predictive" documentation process that can help the clinician list clinical and objective limitations that will trigger goals. **What problems is Raintree Systems solving and how is that benefiting you?** Creating improved stability within the Raintree system so that current setup options work as appropriate. **Official Response from Cameron DeJong:** > Corey - Thank you for your review. We are thrilled to hear your positive words about our system. Thank you also for the suggestions related to reviews with companies and the documentation process. We're always open to hearing this feedback. One of our latest initiatives, Raintree Roadshows, is set to offer a one-day session packed with items like best practices and configuration options. You can learn more at www.raintreeinc.com/roadshow/. Please reach out to us anytime there is anything at all we can do to make your experience even better. We appreciate you! ### 13. RT advantages & disadvantages **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Raintree Systems?** We use it for a pediatric therapy center. It is very user friendly and comprehensive. **What do you dislike about Raintree Systems?** When you have questions, it is very challenging for the RT specialists to replicate the problem. It feels like they are more concerned about closing the case as fast as possible, as opposed to getting to the bottom of the problem. **What problems is Raintree Systems solving and how is that benefiting you?** They keep creating new content more specific to the pediatric population. ### 14. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Raintree Systems?** The system does all the coding and billing seamlessly. The system even flags the clinician if the time in and time out does not agree with the amount of billed time. **What do you dislike about Raintree Systems?** The appearance looks like an updated Excel platform but that is the only down side with the system. **What problems is Raintree Systems solving and how is that benefiting you?** The system makes it easy for the clinician to bill the CPT codes to agree with the total treatment time by suggesting to the clinician to adjust the time alloted. **Official Response from Cameron DeJong:** > Franklin - Thank you so much for the review! We're thrilled that coding and billing are working so well for you! We continue to look for ways to evolve the look and usability of our system. Your feedback here is always appreciated. Thank you so much for being an amazing part of the Raintree family. We appreciate you! ### 15. Raintree is a love/hate relationship **Rating:** 3.5/5.0 stars **Reviewed by:** William G. | Raintree Specialists, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Raintree Systems?** It has always been the support and resources to implement various features. This through the years has declined but still the up there with with what I like about Raintree. **What do you dislike about Raintree Systems?** The system is too complex. Settings are all over the place. Work flows can be disjointed having to go to multiple screens to complete a task. This the system not very intiutive. Each task should have a flow through the system that makes sense to a new user. **What problems is Raintree Systems solving and how is that benefiting you?** Need a fully integrated Practice Management System including all aspects to serve the therapy patient. Raintree meets these needs. We have been on Raintree for many years so hard to know if Raintree itself has benefited our organization compared to having a different platform. **Official Response from Cameron DeJong:** > William - Thank ou for your candid review. We really appreciate you being part of the Raintree family. We are working hard to continuously improve across the board. This includes support, feature resources, system optimizations, and much more. If there is anything I can do to help get you in contact with someone who can help ensure you're taken care of, please contact me directly at cameron.dejong@raintreeinc.com. I also encourage you to take a look at our Raintree Roadshow program, where a lot of information will be covered during one-day seminars. You can learn more at www.raintreeinc.com/roadshow/ Thank you again for sharing your very important feedback. ### 16. Raintree is a great documentation system. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Raintree Systems?** Raintree saves data from prior sessions so it is efficient when documenting again. It prompts the therapist when there are issues with scripts, insurnace, or when specific documentaion notes are due (progress note). I like that daily schedules are viewed in the schedule section, but also on my dashboard. **What do you dislike about Raintree Systems?** When adding goals, it is hard to edit previously added ones because it doesnt show the whole sentence. It would be easier to double click the goal and be able to edit it instead of having to move the cursor along each word inside the small text box to find where to edit. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree solves the hassle of having to type out details of a treatment session from scratch each time. It saves time and makes my documentation more productive and efficient. It helps keep track of notes that require my sign off so I don't forget. **Official Response from Cameron DeJong:** > Thank you for your positive review of Raintree! We’re thrilled to hear that you find our documentation system to be great. The ability to save data from prior sessions and prompt therapists about issues with scripts, insurance, and documentation notes is one of the features we take pride in. We’re glad that our system’s daily schedules are conveniently accessible both in the schedule section and on your dashboard. We appreciate your feedback regarding editing previously added goals in Raintree. We understand that it would be more user-friendly to have a simpler way to edit goals, such as double-clicking on them. We’ll take this into consideration for future improvements to enhance the user experience. At Raintree, our goal is to solve the problem of time-consuming documentation by providing a system that saves time and increases productivity and efficiency. We’re glad to hear that our system helps you by eliminating the need to type out treatment session details from scratch and by keeping track of notes that require your sign-off. Thank you once again for sharing your feedback on Raintree. We appreciate your support and look forward to continuing to serve you in the best possible way. ### 17. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shandon K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Raintree Systems?** Raintree Systems has a bunch of user friendly automations. For one, it automatically sends the Initial Evaluations, Re-evaluations, and Discharges to the referral source so you don't have to! It also makes scheduling extremely easy with its cut, copy, paste features. Faxing is a breeze with Raintree. **What do you dislike about Raintree Systems?** The only thing I dislike about Raintree would be that it can take a little bit longer to get used to some features. Once you are used to them, though, I feel like the system runs smoothly! **What problems is Raintree Systems solving and how is that benefiting you?** Raintree has made scheduling much easier than our old system. I can't speak enough on how beneficial the automatic faxing is either. The productivity of our receptionists has increased since we switched to Raintree. **Official Response from Cameron DeJong:** > Shandon - Thank you so much for your amazing review! We are proud of our user-friendly automation and are glad you're able to put them to great use. The automatic faxing is a feature that many of our clients love, so we're glad to see you point that one out. We're here for you anytime you need us, so feel free to reach out with anything we can do to make your experience even better. All the best for continued Raintree success! :) ### 18. Over 18 years of RT experience and **Rating:** 4.5/5.0 stars **Reviewed by:** Kate O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Raintree Systems?** The system allows you to customize to your business's specific needs and uses. I worked with the executive side of RT for almost 17 years and there was almost nothing you couldn't install or make RT do. The company I am with now is not an executive system but has one of the packages RT provides and we have been still able to customize pretty much anything we have wanted or needed specific for our business. **What do you dislike about Raintree Systems?** sometimes the customizations take months to be installed if you are not a part of the executive program. I am now with a new company that has the basic RT system and not everything is quite installed yet due to taking longer than normal to install the customizations. **What problems is Raintree Systems solving and how is that benefiting you?** RT allows us to send ideas for customizations and are able to create those ideas sent and then have them in their weekly webinars. The idea site helps us also find what others have implemented and how we could possibly use the new customization to make our business flow more efficient. The webinars are a great way to see what will be coming and to see what is provided already in RT that we may not have known about before. It is also just a nice refresher sometimes too. **Official Response from Cameron DeJong:** > Kate - Thank you so much for your very kind review. We appreciate the feedback and your insight from working in different packages. We strive to provide the absolute best in client service to all of our clients and I am glad we've been able to help. It is important to us to become more efficient every day to better serve you and other clients. We appreciate you and are here for you anytime! ### 19. Physical Therapist Assistant **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Raintree Systems?** Being able to open up multiple tabs at once to do multiple notes or to look at the schedule in a different tab. They also have a quick SOAP note tab that makes it easier to do my documentaiton. **What do you dislike about Raintree Systems?** From my experience it seems to take multiple clicks or steps to reach the destination that I am trying to get to. Such opening my schedule or clicking into a patients chart. **What problems is Raintree Systems solving and how is that benefiting you?** Being to detect 7th / 21 days on patients that have not seen a physical therapist in a certain time frame. Detecting 10th visit progress notes for Medicare patients. **Official Response from Cameron DeJong:** > Thank you for sharing your feedback about Raintree. We appreciate your positive comments about being able to open multiple tabs and the quick SOAP note feature. We understand your concern about the multiple clicks required to reach certain destinations within the system. It is our mission to make things easier and more efficient. Raintree Systems aims to solve problems such as detecting patients who haven’t seen a physical therapist within a specific timeframe and ensuring progress notes are captured for Medicare patients. We are here for you and would love to make your experience 5-star! Let us know how we can help, anytime. We appreciate you being part of the Raintree family. ### 20. Makes Daily Notes and Reports FAST! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Raintree Systems?** When familiar with the program, it makes note-writing very fast. Incredibly time-efficient! **What do you dislike about Raintree Systems?** Interface and layout are confusing and can be difficult to navigate **What problems is Raintree Systems solving and how is that benefiting you?** Large caseload requires efficient documentation to manage. ### 21. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Jemi C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Raintree Systems?** Many ways to communicated with staff, to set alerts for certain patient when needed. **What do you dislike about Raintree Systems?** Its a bit confusing in the beginning when first getting introduced to raintree, but after a couple of times doing things over and over again it gets better. **What problems is Raintree Systems solving and how is that benefiting you?** Great for scheduling and insurance tracking **Official Response from Cameron DeJong:** > Jemi - Thank you for sharing your review of Raintree. It’s great to hear that you appreciate the many ways to communicate with staff and the ability to set alerts for specific patients. It is great to hear that Raintree is able to help you with scheduling and insurance tracking, which is beneficial for your needs. While there may have been some initial confusion, it’s positive to know that things improved after becoming more familiar with the system. Let us know how we can serve you in the future! ### 22. Raintree makes practice management efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Raintree Systems?** The Raintree EMR system is ideal for the multidiscipline (OT, PT, and Speech Therapy) outpatient therapy setting. The compliance tools available within the system are a vital component of managing documentation requirements to ensure optimal reimbursement and decrease claim denials. Raintree is user-friendly, which makes documentation quick and easy. It is customizable to each customer's practice needs. Their customer service is outstanding. We have had many specialized projects and requests to be added within Raintree and they have met each request within a satisfactory time period. **What do you dislike about Raintree Systems?** The reports available within Raintree are not as customizable as the documentation. I have to run several different types of reports to gather the data needed. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree continues to stay on top of current trends and compliance issues within therapy practices and adds frequent updates to the system. Which again makes practice management more efficient. **Official Response from Cameron DeJong:** > Kimberly - Thank you so much for the very kind review. We are thrilled to hear about our ability to work together to ensure optimal reimbursement and decrease claim denials. Being user-friendly is super important, as well, and we're glad you're seeing our platform as such. Thank you also for the kind words on client service. Without you, there is no Raintree. We will continue to work on areas of opportunity to ensure all of your workflows are efficient and effective. Please reach out to us anytime there is anything we can do to help. ### 23. It if very efficient and straightforward. Easy to learn and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Emma L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Raintree Systems?** I enjoy the easy to navigate and functional aspects of quick report writing. **What do you dislike about Raintree Systems?** I wish there were undo or reverse options if you accidently delete something. **What problems is Raintree Systems solving and how is that benefiting you?** They are solving how to navigate report writing in an efficent manner. We also have paperwork we need to do and they are able to help us do it as quickly as possible. **Official Response from Cameron DeJong:** > Emma - Thank you so much for your very kind review! We appreciate your feedback on undo and reverse options. We are always looking for ways to improve, so this feedback definitely helps. Thank you for being an amazing part of our Raintree family. Please reach out if there is ever anything we can do to make your experience even better. ### 24. Switched from AdvancedMD and haven't looked back **Rating:** 4.5/5.0 stars **Reviewed by:** Tim G. | Rehabilitation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Raintree Systems?** The scheduling is the easiest I have worked with to date, cutting and pasting or dragging and dropping is so easy. The ability to monitor metrics with yellowfin is wonderful. The safeguards/rules you can build in for insurances/auth helps keep the clinicians in compliance and things running so much smoother than past products. **What do you dislike about Raintree Systems?** The screens when typing a note or eval may look a little "dated" but they dont operate that way and so functionally it doesnt feel dated, but the first glance to a new clinician it may seem less streamlined but it really allows for necessary customization to keep folks happy once they actually use the product I believe. **What problems is Raintree Systems solving and how is that benefiting you?** Switching to Raintree helped solve problems of clinicians and plans of care sometimes not being reimbursed as well as they could because of a disconnect between delivery of care and insurance reimbursement/authorization. **Official Response from Cameron DeJong:** > Thank you for the great review, Tim. We appreciate you and are glad to have you join us from one of our challengers. We continue to evolve our user interface and are confident that you will love what's to come! Thank you for being a valued member of the Raintree family. The team at Raintree is here for you, always. ### 25. Raintree does it all **Rating:** 5.0/5.0 stars **Reviewed by:** Mimi B. | Clinic Director/SLP, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Raintree Systems?** Raintree allows us the flexibility we need as our needs change. There is always a way to make procedures work in Raintree efficiently. The reports you are able to pull from the system are quick and very helpful. Documentation for therapy services is quick and easy. Excellent customer service. **What do you dislike about Raintree Systems?** Upcharges for some features that I feel should be standard. Ex: emailing directly from the system and sending client statements. The therapy evaluation template needs work on spacing, grammar and punctuation. Cost is also high, though it is worth what we now pay. Form integration is poor - we use Form Dr for this and it is outstanding. Wish you partnered with them. **What problems is Raintree Systems solving and how is that benefiting you?** Developing care plans for mental health, creating operations for running not only individual therapy services but also camps including sleep away camps! Financials and other reports are easy to obtain. **Official Response from Cameron DeJong:** > Thank you so much for your review, Mimi! Your feedback is appreciated and very valuable to our entire team. Your partnership helps us ensure that we're doing the right things to improve every day for you and all of our valued members of the Raintree family. Please reach out to us anytime. We are here for you, always. ### 26. Very efficient and easy to grasp. **Rating:** 5.0/5.0 stars **Reviewed by:** Brendon R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Raintree Systems?** I enjoy how easy the system is to grasp. I feel like I could comprehend Raintree reletively quick. **What do you dislike about Raintree Systems?** Occasionally there is a bug that makes it impossible to drag and place exercises in the order that I'd like. **What problems is Raintree Systems solving and how is that benefiting you?** It is helping me become more efficient with my documenting. **Official Response from Cameron DeJong:** > Brendon - Thank you so much for your kind review. We're thrilled to hear that the system was easy to grasp. We're always looking for ways to improve and squash those pesky bugs. It's vital for us that your experience is as seamless as possible. Thank you again for your words, and THANK YOU for being part of the Raintree family! ### 27. Patient Care Coordinator **Rating:** 4.5/5.0 stars **Reviewed by:** Silvia N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Raintree Systems?** I like how effective and safe is and so easy to work, easy to find information and to travel around. I also like that it wont let you make mistakes like scheduling patients with out the proper authorization. **What do you dislike about Raintree Systems?** Too many pop ups, and too many stepts to save and print out documents. **What problems is Raintree Systems solving and how is that benefiting you?** Scheduling system is very easy to use and safe. Documentation is also easy to use and save. Providers and PCC can work together vewing the patients schedule and to move them around **Official Response from Cameron DeJong:** > Thank you for your review, Silvia! We appreciate your feedback. It’s great to hear that you find Raintree effective, safe, and easy to work with. The ease of finding information and navigating the system seems to be a plus for you. It’s also beneficial that the system helps prevent scheduling mistakes without proper authorization. Regarding your dislikes, we understand that too many pop-ups and steps to save and print documents can be inconvenient. We’ll take note of this feedback for future improvements. Raintree solves scheduling and documentation challenges by providing an easy-to-use and secure system. The ability for providers and PCC to collaborate on patient schedules and make adjustments is definitely beneficial. Thank you so much for being part of the Raintree family. We appreciate you! Thank you again for your review. We value your input and will continue working to enhance the user experience. ### 28. Billshrinkers, Inc. mental health billing service has been a loyal Raintree cutomer for 16 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Phil Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Raintree Systems?** The software is very comprehensive and designed for ease and efficience of use. Their support department is very responsive. We reviewed 25 software packages before choosing Raintree. **What do you dislike about Raintree Systems?** We love the software. When things don't work well, they act quickly to fix it. There could be many changes and improvements for other practices, but it works fine for our needs. **What problems is Raintree Systems solving and how is that benefiting you?** Our staff can work quickly and efficiently, resulting in the ability for each employee to manage many accounts. As a result, our staff is very productive and we can continually take on more work. **Official Response from Cameron DeJong:** > Phil - Thank you so much for your very kind review! We really appreciate your 16 years of partnership and look forward to 16+ more! Rainees are constantly looking to improve processes, so we're open to any suggestions you ever have. Thank you again, and we wish you all the best for continued success! ### 29. I have had an overall positive experience with Raintree. **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Raintree Systems?** The Raintree lives and help section are very helpful! They often reveal features of Raintree - new and old - that help make our flow a lot smoother. **What do you dislike about Raintree Systems?** When Raintree updates, sometimes our custom changes are changed and must be reset. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree's authorization feature makes it easy to see how many visits we have left for a patient per discipline and allows us to set timely reminders to follow up. The reports feature is also nice for many, many reasons as having to find information manually would be much more time consuming. **Official Response from Cameron DeJong:** > Thank you, Sarah, for your very kind review! I am glad that the Raintree live sessions work well for you. I hope you and your teammates have signed up for a Raintree Roadshow, where you can have a similar (or enhanced) experience in person! Visit www.raintreeinc.com/roadshow to learn more about this opportunity. Regarding our updates, we're constantly looking to improve how these are rolled out so that there is little to no disruption for our valued clients. We appreciate you, and thank you so much for this very kind feedback. ### 30. Easy system to work with **Rating:** 5.0/5.0 stars **Reviewed by:** stephanie g. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Raintree Systems?** One thing that is helpful on rain tree is that it contacts patients for us when they havent been seen for a while it definitly keeps the company in track . Also that it gives us reminders when they have to be with a physical therapist to meet state law and guidelines ! **What do you dislike about Raintree Systems?** Sometimes it take a while for stuff to load **What problems is Raintree Systems solving and how is that benefiting you?** Creating stability for the clinic since we have so many providers in office **Official Response from Cameron DeJong:** > Stephanie - Thank you so much for your very kind words! We're thrilled to see our clients appreciate our patient engagement platform. Thank you for mentioning this in your review. We continue to look for ways to innovate, including making load times more efficient. Please contact us anytime there is anything we can do for you. Thanks again, Stephanie! We appreciate you! ### 31. Raintree is easy to use, understand, and explain/ teach to others. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Raintree Systems?** Raintree makes graphing data simple and easy to do in a short amount of time. **What do you dislike about Raintree Systems?** I don't love how often we have to change our passwords **What problems is Raintree Systems solving and how is that benefiting you?** Raintree is solving the time consuming issue of having to enter data in order as it was taken, and what prompt level used. **Official Response from Cameron DeJong:** > Thank you so much for the very kind review! We're so glad that graphing data is simple and easy for you. We are always trying to be more efficient with our processes and will work to continue to improve. Please make sure to visit our new user group site at https://usergroups.raintreeinc.com Thank you! - Cameron ### 32. Patient Service Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha V. | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Raintree Systems?** Ease of Access. I love the vibrant colors. It makes it easier for me to see. **What do you dislike about Raintree Systems?** The amount of clicks required to print. It shouldn't take so many. **What problems is Raintree Systems solving and how is that benefiting you?** I am unable to answer this. I just know there are frequent updates so I know they are figuring something out. **Official Response from Cameron DeJong:** > Samantha - Thank you so much for your very kind review. I am glad that the ease of access and vibrant colors work well. We're working on many things to improve the efficiency experience. Stay tuned! Please make sure to visit our new user group site at https://usergroups.raintreeinc.com Thank you! - Cameron ### 33. Raintree for outpatient **Rating:** 5.0/5.0 stars **Reviewed by:** esther y. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Raintree Systems?** Easy flow and straightforward with options/control **What do you dislike about Raintree Systems?** Doesn't fit on my screen, need to navigate around the screen **What problems is Raintree Systems solving and how is that benefiting you?** Helping complete EMR for patient care **Official Response from Cameron DeJong:** > Esther - Thank you so much for your review! We really appreciate it and are glad that you find an easy flow and straightforward options and control. We are working on optimizing the navigation. Your feedback is important to us there and we will work hard to ensure that you and all of our amazing Raintree clients are heard. Thank you again. We appreciate you, Esther! ### 34. Best Medical Management Software Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Raintree Systems?** Raintree is a one-stop shop for all your medical management needs. Anything you could want the system to do, it will do; if it doesn't, they will help create it for you. **What do you dislike about Raintree Systems?** The only downside to Raintree is that non-emergent issues take a while to fix, and sometimes strange things happen, and they don't know why. But they always do their best to resolve the issue as quickly as possible if they can. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree allows us to keep everything in one place. We can hold credit cards on file for payments, send reports to third parties and manage claims processing easily. **Official Response from Cameron DeJong:** > Thank you, Nicole, for your very kind review. We're glad to be a true all-in-one, one-stop shop for therapy and rehab! We're constantly working to improve our processes, which includes promptly fixing issues when they arise. We're here for you anytime and appreciate you being part of our family. Thank you again! ### 35. Great Implementation assistance, Team & Outpatient System. Some Barriers for ABA. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Raintree Systems?** The project management team and implementation process have been great. The assistance along the way makes a stressful transition for the company much easier. Our post go-live support has been excellent. **What do you dislike about Raintree Systems?** There are some barriers to the ABA implementation in the current system, which we have been told are being worked on. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree Systems is helping us streamline all of our processes, allowing us to focus more time on providing high-quality therapy to our clients rather than on administrative tasks. Having ease of access to clients' charts is also a big benefit across the board. **Official Response from Cameron DeJong:** > Thank you for your candid review! We appreciate your kind words about our project management team and implementation process. In addition, it's great to hear about your experience with go-live support. Our team of Rainees is here to support you before, during, and after you become part of the Raintree family. Regarding your ABA implementation, we are working hard to ensure that our implementation processes across the board go smoothly and with little to no barriers. If there is anything I can do to improve your experience, email me directly at cameron.dejong@raintreeinc.com and I'll connect with a team or a leader who can help you. Thank you for being part of the Raintree family. We appreciate you! ### 36. It takes some getting used to at first, but is fairly user friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Raintree Systems?** East to naviagte after learning the system. **What do you dislike about Raintree Systems?** There seems to be issues that take a while to resolve on occasion. **What problems is Raintree Systems solving and how is that benefiting you?** more accurate medical billing. **Official Response from Cameron DeJong:** > Thank you for your review! We love to hear that everything is easy to navigate for you. That's so important! As important is that we take care of any issues in an efficient and timely manner. Reach out to me directly if there's anything I can do to help move you towards a 10/10 experience. cameron.dejong@raintreeinc.com Please make sure to visit our new user group site at https://usergroups.raintreeinc.com Thank you! - Cameron ### 37. Simple yet efficiant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Raintree Systems?** You can do everything you need with one program. Check insurance, schedule patients, log in patient demographics, etc. **What do you dislike about Raintree Systems?** It still doesn't accurately check patients past their due appointment **What problems is Raintree Systems solving and how is that benefiting you?** Accurately scheduling patients and letting clinicians know when the patient has arrived at the clinic. **Official Response from Cameron DeJong:** > Thank you for your feedback and for sharing your experience with Raintree. We appreciate hearing what you like best about the program, such as its ability to handle multiple tasks like insurance checks, patient scheduling, and logging demographics. We understand your concern regarding the accuracy of checking patients past their due appointment and are glad to have our support team reach out to see what needs to be done. You can reach out to me directly at cameron.dejong@raintreeinc.com, and I'll take the lead on getting this looked into. On the great side of scheduling, it’s great to hear that Raintree Systems is helping with accurately scheduling patients and notifying clinicians when patients arrive at the clinic. Your feedback is valuable in helping us to continuously improve our services. Thank you for being part of the Raintree family. ### 38. Its a good system! Just needs a little tutorial on how to get to things. **Rating:** 4.0/5.0 stars **Reviewed by:** Sammi C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Raintree Systems?** The stuff you need is all there and easy access which I like a lot. **What do you dislike about Raintree Systems?** It can be slow. I wish that when copying patient's to schedule them would be a lot quicker. **What problems is Raintree Systems solving and how is that benefiting you?** Not sure. Haven't had any issues at the moment. **Official Response from Cameron DeJong:** > Sammi - Thank you so much for your review! We're thrilled to hear that your overall experience has been great. We're working to make things even better for you and all of our Raintree clients. If there is ever anything we can do for you to make your experience 5-stars, please reach out. We are here for you. Thank you for being part of our family! ### 39. RainTree, simple solution, elegant, it just works. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Raintree Systems?** Like many aspects of RainTree, everything is built into a straightforward, elegant solution, and things just work. **What do you dislike about Raintree Systems?** Like all software, it has its good days and its bad days, there are times where software updates meant to enhance the product often times end up breaking something that already worked. **What problems is Raintree Systems solving and how is that benefiting you?** It provides us with a solution for all aspects of running a thriving therapy practice, including scheduling, billing, patient engagement, etc. **Official Response from Cameron DeJong:** > Thank you so much for your very kind review. We really love your comment that "things just work." That's how it should be with any system, and we're proud that ours does just that. We're always looking to improve our update processes and minimize any breaks. We're happy that the good days outweigh the bad. Reach out to us anytime we can help. We appreciate you! ### 40. Review **Rating:** 4.0/5.0 stars **Reviewed by:** diane m. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Raintree Systems?** The system is easy to use and the team members at raintree are helpful and easy to get in touch with The revenue cycle is easy to use **What do you dislike about Raintree Systems?** Sometimes the levels of programming are a bit extensive for a non programmer to understand **What problems is Raintree Systems solving and how is that benefiting you?** Increased revenue and eas of collections and reporting **Official Response from Cameron DeJong:** > Diane - Thank you so much for leaving a review about your Raintree experience. We are so glad that you find the system easy to use and that our Rainees (aka our Raintree teammates) are helpful and easy to get in touch with. We're continuing to work on numerous areas to make our system even better for everyone to use. Keep in touch and let us know of anything we can do to help. We're here for you! ### 41. Raintree Systems exceeds my expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Raintree Systems?** It is a large company that treats you as if you are their only customer. Flexible and creative in their development to meet the needs of our company. We utilize some dedicated engineering time because our version of Raintree is highly customized. **What do you dislike about Raintree Systems?** Because they are always perfecting and updating their product, there are many updates. The updates sometimes interfere with our customized applications in the program. Overall, no real complaints. **What problems is Raintree Systems solving and how is that benefiting you?** Their engineers are very good at listening to us and our needs and finds the best way to address a workflow, so that provider's time is not wasted when working to submit their documentation. **Official Response from Cameron DeJong:** > Thank you so much for your wonderful review. We appreciate you and our entire Raintree family. It is important that each client is treated as close to our heartbeat as possible, and we are glad we have been able to serve you well. We love our engineers and know they are a huge part of what makes Raintree successful. We are here for you anytime you need us. The Raintree team is thrilled to have you as a client. Thank you! ### 42. Raintree review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Raintree Systems?** I love the Raintree staff they have always been willing to help get a solution to our problem figured out quickly and are always happy to help. I also like the software because we have been able to customize it to meet our needs and that is very critical to our success **What do you dislike about Raintree Systems?** I wish Raintree could have more options to cut and paste especially when you are trying to create reports. **What problems is Raintree Systems solving and how is that benefiting you?** Right now I need to be able to send both the billed and the expected amounts in our A837P and they are working on helping us get that solution in place. **Official Response from Cameron DeJong:** > Thank you for the very kind review. We are so glad to have you as part of the Raintree family. Our client support team is top-notch, and we'd say is the best in healthcare. Thank you also for the feedback on cut and paste. We take your feedback to heart and will ensure that we consider every option to make your experience even better. We look forward to improving for you and all of our Raintree clients every day. The Raintree team is here for you anytime you need us. Thank you again! ### 43. very robust EMR system **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Raintree Systems?** I like the flexibility and customization availability. Raintree has many great tools. **What do you dislike about Raintree Systems?** The support team does not always address issues in a meaningful way. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree definitely helps us with scheduling and billing in an effective and efficient manner. Therapist enjoy the ease of use with EHR. **Official Response from Cameron DeJong:** > Christopher - Thank you so much for your review about Raintree. We are thrilled to hear that you appreciate the flexibility and the great tools that we offer. We appreciate the kind words about the efficiencies and effectiveness brought forth with the help related to scheduling and billing. Further, we are very thankful for your feedback on the support. We want to ensure that you and your team are always taken care of, so we take this feedback to heart and work every day to improve toward more success for you and all of our valued Raintree clients. Thank you again for the review. We're here for you and your team any time! ### 44. Not the same **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Raintree Systems?** I initially loved the customer support but that has gone down. I still like the many things it offers for you to keep track of your company. **What do you dislike about Raintree Systems?** Customer Service/Support It's desktop version is antiquated. **What problems is Raintree Systems solving and how is that benefiting you?** EMR works well with my payer sources. **Official Response from Cameron DeJong:** > Thank you so much for leaving your candid review. We take concerns about any area of our business very seriously. I'd love to facilitate you being taken care of with any customer support concerns. Please email me directly at cameron.dejong@raintreeinc.com so that I can ensure you are given the personal attention you deserve to provide you with a 5-star experience. We appreciate you and look forward to learning more so that you are a raving Raintree fan again! ### 45. Continuing to innovate... **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Raintree Systems?** Helpful staff with open communication. Love the engineers and enterprise team! **What do you dislike about Raintree Systems?** I am not a big fan of the disconnect between Salesforce and the engineers. The past connection between netsuite and door definitely helped facilitate the development process. **What problems is Raintree Systems solving and how is that benefiting you?** Depends on the client but right now patient journey. **Official Response from Cameron DeJong:** > Thank you for your wonderful feedback on the open communication, our engineers, and the enterprise team, Jennifer. We really appreciate your feedback here and your valued thoughts about the opportunities that we have with our new tools. It is our laser focus to ensure that everything we do works for all of our clients, and we are confident that all processes, including development, will continue to improve. We appreciate you being part of the Raintree family, Jennifer, and are here for you any time you need us. We look forward to seeing you become a fan across the board! :) Thank you again for your review. ### 46. Nicely done Raintree! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Raintree Systems?** The Raintree EMR is very flexible, which allows us to fine-tune the system to the unique needs of our company. **What do you dislike about Raintree Systems?** Sometimes the flexibility creates problems, and managing the system and changes takes a little effort. But overall, this is a minor annoyance and is overshadowed by the positives. **What problems is Raintree Systems solving and how is that benefiting you?** This software creates a centralized location for all facets of our clinical practice in relation to patient management, documentation, billing and reporting. **Official Response from Cameron DeJong:** > Thank you for the very kind words! We appreciate you being a member of our Raintree family. We are proud of our positives and aware of opportunities for continuous improvement. Our team will continue to ensure that we offer the best therapy and rehab all-in-one solution available. Thank you again for taking the time to leave us a review. We are here for you, always. ### 47. A must have for any clinic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Raintree Systems?** The customization of reports and dashboards make working with this system far better than others like it. **What do you dislike about Raintree Systems?** It could be more intuitive with report building. **What problems is Raintree Systems solving and how is that benefiting you?** Right now we have some questions about the data in Journey **Official Response from Cameron DeJong:** > Thank you so much for your review of Raintree. We continue to work every day to improve and greatly appreciate the feedback about making report building more intuitive. Please reach out to our Raintree support team with any questions about data in the Journey. All "Rainees" are here for you and look forward to continuing to make your experience the best it can be! ### 48. Overall great software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Raintree Systems?** It’s so easy to use and I can use it for many different functions! When utilizing this program for documentation I can easy access and go back to previous screen. **What do you dislike about Raintree Systems?** There is nothing I dislike about this program. It is easy to use and functional while using it for documentation purposes. There are a lot of clicks and boxes. **Recommendations to others considering Raintree Systems:** It is a very detailed software be mindful of the multiple clicks in tabs when utizling with a time constriction. **What problems is Raintree Systems solving and how is that benefiting you?** That I can access anything that I want! Schedule, notes, and insurance info! There are a lot of tabs that can be used to utilize each portion of a client profile. ### 49. All in one therapy software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Raintree Systems?** scheduling, clinical documentation, and detailed reports all in one place **What do you dislike about Raintree Systems?** Steep learning curve, but once trained the software is very capable **Recommendations to others considering Raintree Systems:** Includes workflows for both clinical and administrative departments, and can be set up as a web based application to avoid an on sight client server. **What problems is Raintree Systems solving and how is that benefiting you?** Good for mult-site practice, no need for third party networking software ### 50. Efficient Program for Therapy Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Cherah H. | Speech Language Pathologist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Raintree Systems?** This program has a great feature that allows you to see a photo of the client you're treating or preparing to treat, which on a busy treatment day, makes it easier to recall the patient and document appropriately. After clicking on the specific patient profile, the individual tabs did flow pretty cohesively and made treatment smooth to navigate. The system although it can be particular, is VERY specific when it comes to input information. I think that makes it harder to make an error in billing, which in this line of work is a definite benefit! **What do you dislike about Raintree Systems?** There are a LOT of check boxes. I am personally a bigger fan of free text boxes because I can be efficient and descriptive without going through a bunch of steps. Completing documentation in a hurry is difficult when each box must be first checked besides the "free text" and the attestation appears like 3 and 4 times. Sometimes the system would run slowly, so it felt like that could effect my daily efficiency, but that may have been more due to the WIFI/internet connectivity vs. a system error. **Recommendations to others considering Raintree Systems:** This platform has been overall efficient and use friendly. I have used many different documentation systems and this one has probably had the fewest "crashes" or glitches when I'm in the middle of reports/documentation. I've heard good things about the ease of the administration side of the platform as well, but can't speak to that as I am a treating therapist only and don't use that portion of the platform/system. **What problems is Raintree Systems solving and how is that benefiting you?** It doesn't always carry over billing codes and other information that seemed like it should be carried over/flow into the next treatment day or week. IT says that there may be a setting for this though, so looking at saved "settings" to see if any of this can be changed or if it's just standard how the platform works. ## Raintree Systems Discussions - [What is Raintree Systems | Therapy & Rehab used for?](https://www.g2.com/discussions/what-is-raintree-systems-therapy-rehab-used-for) - 1 comment - [View Raintree Systems pricing details and edition comparison](https://www.g2.com/products/raintree-systems/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+08%3A01%3A21+-0500&secure%5Bsession_id%5D=767affdb-ce88-446a-b2e4-c5b73ef1b05c&secure%5Btoken%5D=9fc4216e37e2a5041f2940aa1cb1021d52f7cb8eb247c21972ceb60af0375c13&format=llm_user) ## Raintree Systems Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Agentic AI - Medical Billing** - Natural Language Interaction **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Generative AI** - AI Text Summarization **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution ## Top Raintree Systems Alternatives - [WebPT](https://www.g2.com/products/webpt/reviews) - 4.4/5.0 (159 reviews) - [Prompt Health](https://www.g2.com/products/prompt-health/reviews) - 4.9/5.0 (97 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews)