It's very hard to say what I like best! While the system is amazing, the customer service that goes with it is phenomenal. I enjoyed having a direct contact person for any questions. Devere Wilkey was my "guide" through the process and my weekly training and transition calls with her made the process of upgrading to the system possible for me. Review collected by and hosted on G2.com.

There was nothing about the process that I disliked. Review collected by and hosted on G2.com.

Cloud-based system with website and integrations such as Quickbooks make it easy to set up and start managing customers, loyalty, POs, calendar events. Also allows for email marketing which is a bonus not having to purchase from another vendor Review collected by and hosted on G2.com.

Lacks some of the functionality that would allow the software to be used for restaurants. Also, as other reviews mention it lacks functionality around commission management and some of the employee management tools Review collected by and hosted on G2.com.

Software held to improve efficiency of inventory system. Up to date inventory count. Easy interface. It has bar code scanner as well. Many additional features like gift card management, discount management, electronic signature return management. Review collected by and hosted on G2.com.

Disappointed with integration limitations. Unable to integrate email marketing. Email features are their but not useful as it could be Review collected by and hosted on G2.com.

Integration - at a level that small businesses, like interdependent music stores, would not be able to achieve without RAIN.

I call it the "I should be in there" effect. When you ask a customer their name or phone number, and they say they've been here before - except that was a rental account, not a repair, or a sale, or a rent to own,or a lesson account, or a website purchase, layaway.... With RAIN all of those truly use one customer database! Review collected by and hosted on G2.com.

As of now, mid 2018, there are some missing enhancements I would like to see. One example would be that layaway sold items are not reduced from your inventory until paid in full and picked up - a very addressable issue. You might refer to it as a very "1st world problem." Another missing ability is transferring serialized inventory pieces. Serials transfer but you are not prompted to select which serials of that item you are sending to the selected location. They have stated plans to add this ability eventually. Review collected by and hosted on G2.com.

Cloud based point of sale allows for so much flexibility. Review collected by and hosted on G2.com.

Still features that are needed or are broken and need to be fixed. Review collected by and hosted on G2.com.

I love how easy it is to use. Training was a simple procedure and I enjoy working with support Review collected by and hosted on G2.com.

Some of the features that roll out tend to have some glitches but they fix it in a timely manner Review collected by and hosted on G2.com.

Every time I come across something that Im not sure of, I can call their customer service and they have an answer for me every time! Even when they are busy and I have to leave a message, they get back to me that same day. Review collected by and hosted on G2.com.

They are a little smaller than some companies so for software updates that we are suggesting or program upgrades that we would like to see for our particular business it takes a little time. Review collected by and hosted on G2.com.

We have been using Rain Retail for over two years and are super pleased with it. Rain provides us with our web site, POS, online store and inventory management all at the same time for one reasonable price. Review collected by and hosted on G2.com.

Nothing, Rain responds to questions usually within an hour! Review collected by and hosted on G2.com.

This is a great product, it has lots of potential. They are bogged down right now by converting customers from another site they purchased. Review collected by and hosted on G2.com.

Poor customer service, owner of the company told me I was being difficult. This was after they missed the go live deadline for 5 months. Of course I was being difficult it's now been 4 times longer than you told me to finish this project. Review collected by and hosted on G2.com.

Easy to use, simple interface, no issues Review collected by and hosted on G2.com.

Sometimes it was difficult to show others how to use if they're not tech savvy Review collected by and hosted on G2.com.