JE

John E.

Sales Director

Small-Business (50 or fewer emp.)

6/28/2021

"Great Coaching/Analytics Tool for a Small/Growing Team"

4/5

What do you like best about Rafiki AI?

I have used other coaching/analytics programs in the past, and I've always felt like I was not their core audience. Since I've mostly worked with small companies looking to scale a team, their seat minimums and price point were always a barrier. Rafiki was the first program that seemed to want to work with a smaller company looking to scale. I've found that the program is on par or even slightly better than other programs charging more than double the amount. Review collected by and hosted on G2.com.

What do you dislike about Rafiki AI?

There have been times where the meetings were taking larger than usual to process. However, I can tell you that their support team is responsive and always gets the issue resolved quickly. Review collected by and hosted on G2.com.

What problems is Rafiki AI solving and how is that benefiting you?

Coaching and developing reps. Especially now that the team is fully remote, it has been huge and helpful for their development and has been very helpful with onboarding new reps. The healthcare industry has a lot of details and many edge cases that are very challenging to learn. Having a playlist with possible objections, or even common questions that come up is very helpful. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/28/2021

"Help your sales professionals to up their game!"

4.5/5

What do you like best about Rafiki AI?

As a sales professional, it's important for me to make frequent changes with the right pitch, so Rafiki.ai helps me evaluate the conversation and make sure I deliver the right values to the potential customers. Review collected by and hosted on G2.com.

What do you dislike about Rafiki AI?

Haven't encountered anything major to comment on, but maybe in the future if I see so. Review collected by and hosted on G2.com.

SS

Suraj S.

COO

Small-Business (50 or fewer emp.)

6/9/2021

"Affordable and on-point conversation intelligence"

3.5/5

What do you like best about Rafiki AI?

Transcription quality and analytics at an affordable cost. They also have an impressive TAT while resolving customer issues. Review collected by and hosted on G2.com.

What do you dislike about Rafiki AI?

Rafiki does what it's supposed to do. But one improvement area is UX - to give a more exciting user experience Review collected by and hosted on G2.com.