What I have enjoyed most about Rafiki is the amazing support team. You never wait long for assistance/replies, they are very attentive and that is super important when time, business-wise is a factor. I also appreciate the attention to detail that all of their implementations include. Video tutorials are easy to understand, if that doesn't work for you, they are always open to live training sessions. The Rafiki team's ability to show their customers individualized attention is amazing, they are professional as well as personalized, when it is required. Last, but not least the Rafiki Tool Platform is easy to navigate, provides cross-functional uses, and consistently provides new and useful features. Review collected by and hosted on G2.com.

There is nothing to dislike, they are very transparent, they explain what is possible, and are clear about what is not possible. No hidden schemes, never misleading. Review collected by and hosted on G2.com.

I recently subscribed to Rafiki after trialing it with my Support team. The AI transcripts are fantastic but the piece that excites me the most is their scorecards, which rates calls based on criteria and questions I can tailor to my needs. The scorecards have allowed me to quickly review calls at a high level while also providing me insights whenever I need to drill into a specific call for more training or review, saving me time and allowing me to focus my attention where it's needed most. Review collected by and hosted on G2.com.

The dashboard has a bit of a learning curve Review collected by and hosted on G2.com.

We were previous Gong users that didn't drive the value for the amount that we paid per seat. After changing to Rafiki, there were some nuances to learn; however the implementation of AI for summarization has been huge for the team. Excited to see how this product continues to develop

The service is unparalleled to any company we've ever worked with. Thanks Aruna and team for all that you have done! Review collected by and hosted on G2.com.

Could be slightly faster when going from page to page, however Aruna and the team have been rolling out consistent updates to help with that. Review collected by and hosted on G2.com.

Using Rafiki has a lot of great features; my favorite feature is that I can listen to my team members' calls as well as my own so that I can compare tactics and strategies. Review collected by and hosted on G2.com.

I don't particularly appreciate that sometimes when Rafiki transcribes your calls, it's not always super accurate. I would like to see a feature pointing out which words and phrases aren't precise to the phone call. Review collected by and hosted on G2.com.

The people.The product itself is quite intuitive and useful - but the team behind the scenes works tirelessly to make it what it is. Aruna deserves a personal shoutout! Review collected by and hosted on G2.com.

Scorecard reviews are easy once you figure it out, but it can be a challenge for reps to go in and find feedback. Review collected by and hosted on G2.com.

They are extremely responsive and flexible. I've asked for a number of edge cases to be solved for and they have delivered. Our currently CRM and phone system did not originally integrate with their system and created an integration for me even during my trial period. When I send a note to them, I get near instant responses. Our team enjoys seeing their calls in the system and reviewing the helpful analytics. They have scorecards and topic trackers you can create for the AI to identify specific key words to indicate critical call points were achieved and all can be customized. Overall, given the price point, their responsiveness and willingness to adapt and be flexible, along with offering an excellent at value costs, this has been worth it for our growing SDR and AE teams. Review collected by and hosted on G2.com.

I'll be interested to see how their roadmap shakes out with some of the other big players in the space - would love to see sentiment analysis, real time coaching based on AI, ability to drop in best practices for reps as they calibrate their own calls or peer calls. Review collected by and hosted on G2.com.

The way everyone is so helpful and prompt. When we suggest ideas/suggestions they incorporate it or find another solution. Aruna in particular is amazing. Review collected by and hosted on G2.com.

Can't think of anything that I do not like about it. All suggestions and ideas tend to be incorporated. Review collected by and hosted on G2.com.

Aruna's interaction in ensuring the tool works for us has been our best experience till date when working with any tool. She works closesly to ensure Rafiki captures all our business needs Review collected by and hosted on G2.com.

Some parts of the tool are still in development and are being developed. But the progress that has been made weekly is incredible. This tool is going to disrupt the industry Review collected by and hosted on G2.com.

They grow with us and are very receptive to the updates or features we request. Review collected by and hosted on G2.com.

the transcription isn't always the most accurate. Review collected by and hosted on G2.com.

Firstly, the core functionality, which is call recording and transcription works every time. The reporting and analytics are very helpful. Also, Rafiki integrates seamlessly with our Hubspot CRM, which automates passing of call notes into respective lead / opp fields. Review collected by and hosted on G2.com.

We have been using Rafiki for 2 months now. Nothing as yet. Review collected by and hosted on G2.com.