- Tools are easy to implement using the script and corresponding UIDs.

- Tools serve as an extension for handling first-line customer inquiries, reducing the workload for our front office colleagues.

- The platform is easy to use, although the interface can sometimes feel a bit overwhelming.

- The tools can be easily optimized using AI.

- Communication with the project manager and customer support is accessible and very direct. Review collected by and hosted on G2.com.

- Customers sometimes indicate that they do not receive the desired answer to a question they asked. The response generated based on the web scrape is not always accurate. Fortunately, the tool offers the option to manually formulate an answer to submitted questions. Additionally, the tool evolves every day, resulting in increasingly accurate responses.

- Occasionally, there are issues with downtime, for example when using the search tool. This tool is also used by our front office colleagues to quickly formulate answers and visit web pages.

- Content gaps are sometimes difficult to explain. Review collected by and hosted on G2.com.

Raffle is very plug-and-play. From day 1 it has been easy to use and has provided us with a fantastic search engine. The customer support is great, and Rohit has been a fantastic ambassador for Raffle.ai. Review collected by and hosted on G2.com.

There really aren't many downsides to using raffle. My main grief is that I wish there was an IP tracking system, so I could see where the users originate. I'm sure this feature will come eventually. Review collected by and hosted on G2.com.

Raffle has been easy to integrate, we have good respons from our users and customer support / service is quick and competent. Review collected by and hosted on G2.com.

The price is high wich puts a strain om our budget. Review collected by and hosted on G2.com.

Fast and helpful support has made the bot relatively effective. We have a much better search function now. Review collected by and hosted on G2.com.

The backend design could be made more accessible for those of us who log in occasionally. Review collected by and hosted on G2.com.

The raffle tool is ideal for quickly finding information. It works perfectly. Most customers who use the tool quickly find answers to their questions, which reduces the load on our customer service. Additionally, it is a future-proof solution that will continue to improve efficiency over time. Review collected by and hosted on G2.com.

The tool is quite expensive, and you always have to pay extra for additional features. Review collected by and hosted on G2.com.

High resolution, AI features and AI Insights Review collected by and hosted on G2.com.

I always want new features - so no real dislike as they are always innovating. Review collected by and hosted on G2.com.

Great search results. They are continuously working on improving their product - and as a customer I feel that they are genuinely interested in my feed back Review collected by and hosted on G2.com.

There's still room for improvement regarding the provided analytics information in the back end. Review collected by and hosted on G2.com.

Helpful, always reachable and very friendly. Quick solutions.

Easy to implement and to use

We could be better to use the data internally.

Good features Review collected by and hosted on G2.com.

I find that some of the data in the backend does not add up to the data we have. Review collected by and hosted on G2.com.

Both the chatbot and the search engine are great products and great support.

It's really easy to implement on our website. Review collected by and hosted on G2.com.

User interface can be a bit overwhelming and confusing. Review collected by and hosted on G2.com.