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UO

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

5/22/2023

"I found the staff to be very patient and the training was very practical"

4.5/5

What do you like best about R2 Docuo?

It is always a pleasure to work with the customer service staff Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

There are times when something stops working properly. Review collected by and hosted on G2.com.

JC

Jason C.

Business Finance Manager

Enterprise (> 1000 emp.)

5/8/2019

"The best system to keep everything organized in your company"

4.5/5

What do you like best about R2 Docuo?

This system is very easy to handle and does not require any complicated adjustments or cumbersome implementations in the company to access the database and have complete information on business performance. This system is versatile and powerful because it has everything in its proper place in order to provide possible solutions for your business in a changing world full of challenges, which has allowed us to organize and manage various types of business models and projects in a unique and very intuitive way.

The technical support team is very professional and attentive, as when problems arise with the software, they are there to solve both the mistakes made and the errors with the system. Using this system allows us to manage various actions, such as the database, vacation management, discrepancies that arise with the client, among other things. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

Occasionally, there are sudden system shutdowns with certain errors upon restarting. This was reported by the technical support team and they are working on this situation. Otherwise, I can say that R2docuo is excellent. Review collected by and hosted on G2.com.

Recommendations to others considering R2 Docuo:

This system adapts to any type and size of business in a quick and easy way, thus avoiding resistance to change when implementing the software. This is undoubtedly a great help and very timely. Review collected by and hosted on G2.com.

What problems is R2 Docuo solving and how is that benefiting you?

Being able to use R2 Docuo has allowed us to work better with clients and to give better treatment to all the data related to each client, thereby streamlining the workflow between the sales department and the warehouse to ensure they remain connected. Review collected by and hosted on G2.com.

SG

Santiago G.

Director de marketing

Small-Business (50 or fewer emp.)

4/12/2018

"Perfect for small to mid companies"

5/5

What do you like best about R2 Docuo?

The solution is really easy to use and it requires almost no adjustment period for the employees to learn. The file access control is really powerful. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

Only thing that could be improved is some minor aspects like drag and drop from R2 to the computer. Review collected by and hosted on G2.com.

Recommendations to others considering R2 Docuo:

If you are a small to mid company don´t hesitate to give R2 a trial. The ease in implementation and the workflow capabilities are more than enough for a company willing to centralize documentation and start digging on the document management. Review collected by and hosted on G2.com.

What problems is R2 Docuo solving and how is that benefiting you?

We have solved all the neccesities regarding business documentation (from the quotation to the offer) and also the needs for internal information like reports, presentations and archiving. Review collected by and hosted on G2.com.

RN

Ruben N.

Servicios de TI

Small-Business (50 or fewer emp.)

1/26/2018

"Operational"

5/5

What do you like best about R2 Docuo?

the section on processes since it is very useful for the project that is being carried out and likewise it is very practical and easy to use. It is a mutual benefit since better quality service is provided to our clients and they find their information easily and in a very secure way. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

The fact that folders created in the processes cannot be sent or via link means that each document will have to be done individually, which is a bit time-consuming in terms of automating the processes. Review collected by and hosted on G2.com.

Recommendations to others considering R2 Docuo:

It is highly recommended due to the ease with which it is used, as they provide many very explicit tutorials and the support is amazing. The uploading of documents is very agile and very fast, and the sending of links is instantaneous since they can also be customized to give a better corporate image to the emails and are very secure. You can add a password and an expiration date to give it more security so that only the designated people can open them. Logins are controlled by the administrators, and the graphical form of the application and the web platform are very user-friendly and provide greater formality and corporate image. Review collected by and hosted on G2.com.

What problems is R2 Docuo solving and how is that benefiting you?

Automation of processes, greater communication with users, ease of work, the client is satisfied with the ease and agility of finding their information in one place. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo

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Thank you very much to you and the Coinsar team for sharing your experience.

I can confirm that the links to folders have been on the R2 Docuo roadmap for some time and that we will very likely see them functioning throughout 2018. Generating links that trigger a change of state is also an item in development. Stay tuned for updates.

Our support and customer service team will be pleased to know that you value the training materials and content positively.

Thank you again and receive a warm greeting.

AL

Alejandro L.

Gerente Proyectos ECM

Mid-Market (51-1000 emp.)

1/26/2018

"Implementation of R2Docuo for the control of the Document Process of Purchase Orders"

5/5

What do you like best about R2 Docuo?

The ease of implementation and configuration of the System. With no more than 2 hours of training, users were able to use the system. A Documentary Project that usually can last between 1 and 3 months, with R2Docuo took no more than 2 weeks. Users were able to quickly appreciate the benefits of the system and the purchase order approval process decreased from 3 days to a couple of hours. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

Perhaps the inclusion of an online document viewer would be a great addition to the product, avoiding the need to download when one wishes to consult the document, without the need for modification. Review collected by and hosted on G2.com.

Recommendations to others considering R2 Docuo:

When generating a project with R2Docuo, clearly define the metadata of the documents, the associated workflows, the folder structure you wish to implement, and the templates in Word or Excel. Follow all the R2Docuo tutorials available on the web, which are sufficient for good training. Review collected by and hosted on G2.com.

What problems is R2 Docuo solving and how is that benefiting you?

The approval cycle of a purchase order used to take a long time and it was not controlled who had it pending. With R2Docuo, the process was reduced to a couple of hours and at all times it was known who had the pending approval task.

Security with documents increased and the sending of multiple copies by email was avoided. Currently, we can classify the different purchase orders based on our suppliers, vendors, types of purchase orders, values, etc.

We were able to control the rejections of purchase orders, classifying them by types of rejections. The purchase order form is automatically filled with the Meta Data, allowing the standardization of formats, so that all vendors generate the same order template.

The sending of emails was automated, avoiding the responsibility of each user to communicate the actions. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo

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Thank you very much for sharing your experience Alejandro.

The online document viewing through an HTML viewer has always been a focal point in our roadmap. Although it is honestly not planned to be incorporated in the short term, we are considering alternative solutions such as a possible integration with the native HTML viewing of Microsoft Office 365. Nothing has been decided yet.

We are pleased that you have successfully used R2 Docuo to manage your purchase order process.

Kind regards

AG

Alpe G.

Administrador

Accounting

Small-Business (50 or fewer emp.)

12/15/2017

"Reliable solution and very quick to implement"

3.5/5

What do you like best about R2 Docuo?

Its operation is very intuitive, it has very well-prepared explanatory material that helps you at all times in the startup of the application. The procedure to start the workflows is practical, and the option to have an email sent to you in any process is very interesting. The possibility of granting permissions to different user profiles or groups of users is very well designed and is very convenient to apply. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

The topic of searches using metadata could be improved to expand search options, and it would also be interesting to have more view options available. Another issue is having the possibility to use the mobile version for devices that use the Android system. Review collected by and hosted on G2.com.

Recommendations to others considering R2 Docuo:

Effective solution at a very reasonable price for small businesses starting a digitalization process. Review collected by and hosted on G2.com.

What problems is R2 Docuo solving and how is that benefiting you?

Offer a document management service to our office clients. On the other hand, the tool allows organizing all the documentation both generated and received. The implementation of the tool is also allowing us to review all our work procedures in combination with our clients, so we are verifying that we are reducing work times, thereby achieving greater simplicity and efficiency in all the procedures that we already have linked to R2 Docu. Likewise, the ability to manage tasks has allowed us to maintain greater control over time and workloads among the office staff. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo

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Thank you very much to the Alpe team for your Review.

We are glad that you successfully use R2 Docuo to share files securely.

We take note of your improvement suggestions. We plan to add new quick filtering features in the category view based on metadata in our roadmap. We are also working to have the App available for Android in the first half of 2018.

Thank you for submitting your opinion.

AU

Verified User in Utilities

Enterprise (> 1000 emp.)

4/19/2018

"Powerful document management tool but simple to implement and configure"

5/5

What do you like best about R2 Docuo?

I believe it is a documentation tool that allows you to organize the information you want in a logical way, without the need for large IT developments that involve high time and cost, and that allows people without extensive technical knowledge to be creators and configurators of a system, according to their needs. I would definitely highlight its simplicity, although it has many features that we still don't know 100%. They allow for professional and secure document management. Very important is the support from their customer service, always available and willing to help. They really consider the customer! Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

From my experience so far, I cannot point out major flaws in the system, perhaps an online viewer or speeding up the way to perform massive downloads or modifications of massive fields according to a specific parameter. Review collected by and hosted on G2.com.

What problems is R2 Docuo solving and how is that benefiting you?

In our unit, we are now in a testing phase of the tool, but clearly every day we are seeing its potential and the great opportunity it will be to have a repository of all our communications to clients with a file where all the important characteristics of each document are defined. For a company as large as ours, it is important to have a space where we can quickly and easily locate communications sent to our clients from the different operational units and be able to use standardized templates that make our communicative tone homogeneous and allow for massive changes at specific times. All of this will result in significant time savings. Review collected by and hosted on G2.com.

FA

FELIPE A.

Gerente

Management Consulting

Small-Business (50 or fewer emp.)

12/20/2017

"good, intuitive, productive, with many configuration possibilities."

4/5

What do you like best about R2 Docuo?

the possibility of adapting it to my company.

Affordable cost

and the possibility of making suggestions to make changes. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

at the time of working in the day to day that every time you want to attach or cear some document you have to use the previous step of first downloading it in the local team .... Review collected by and hosted on G2.com.

Recommendations to others considering R2 Docuo:

good product ... you get a lot of performance ... and with. personalized Review collected by and hosted on G2.com.

What problems is R2 Docuo solving and how is that benefiting you?

at this time the venficios are all since my company worked with a local server and has nothing to do with working in the cloud .... because you have to adapt to another way of working with documents and when saving files. Review collected by and hosted on G2.com.

GA

Gonzalo A.

Small-Business (50 or fewer emp.)

12/14/2017

"PURE CLOUD STORAGE AND MUCH MORE"

5/5

What do you like best about R2 Docuo?

The best part is the security it offers, both in data storage and in the ability to digitally sign information using the digital certificate. Equally important is the ability to generate process flows over the stored information. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

I like everything it is capable of doing, but if I were to miss something, it would be the app for Android. Review collected by and hosted on G2.com.

Recommendations to others considering R2 Docuo:

If what you are looking for is to keep your data safe and accessible from any internet connection, and you also want to take it a step further and get more out of the information, this is your software. Review collected by and hosted on G2.com.

What problems is R2 Docuo solving and how is that benefiting you?

R2docuo solved the problems of accessing information from different points while ensuring the safeguarding of that information. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo

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Thank you for your review Gonzalo,

We have taken note of your comments. The application for Android mobiles is planned and we are working on it.

Kind regards

SS

Silvia S.

Documentalista

E-Learning

Small-Business (50 or fewer emp.)

11/29/2017

"Offering what customers really want"

4.5/5

What do you like best about R2 Docuo?

R2 Docuo gives you knowledge of what your customers need by telling you what products or services your customers were interested in, asked for or already bought. You also know what problems they had before, and whether they were happy with the solutions you offered them. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

Software does not work on Mac, so I need to have Windows and Parallels Desktop around. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo

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Thank you for your review Silvia.

We are glad yo know you are getting value from R2 Docuo.

We know that Mac users don't have a desktop application available. Althought that point is in our roadmap to have one in the future, it will not be in the short term, nevertheless I note up your feedback on it.

However we are working hard in the R2 Docuo web portal for it to have almost as much features as the desktop app in the near future always ensuring 100% compatibility with Safari in Apple environments. This together with our iOS App are our main forward lines now for the Apple users.

Regards!