It helps a lot into getting things organized Review collected by and hosted on G2.com.
Maybe that the app could be a little more intuitive. Review collected by and hosted on G2.com.
Its simplicity and that it complies with the current directive Review collected by and hosted on G2.com.
It would be good if it were more flexible so that it adapts to each business. Review collected by and hosted on G2.com.
Hello Marcos, thank you very much for the feedback.
That R2 Docuo is easy for you to use and helps you comply with current regulations is exactly the kind of peace of mind we aim to provide.
Regarding gaining more flexibility to adapt to the particularities of each business: we are passing the suggestion to the product team. We would like to better understand what specific aspect you would like to be able to adjust. Do not hesitate to convey it to the Customer Success team to look into it in detail.
Thank you again for trusting R2 Docuo.
Best regards,
Its level of customization and adaptation. Review collected by and hosted on G2.com.
Excessively high prices for any audit or training work. Review collected by and hosted on G2.com.
Hello Jesús, thank you very much for your time and the evaluation of R2 Docuo.
We are glad to know that the level of customization and adaptation of R2 Docuo is providing real value to your organization's document management. It is the area in which we invest the most, because we know that each department has different workflows.
We take note of your comment about the consulting and training costs. It is feedback that helps us review how we communicate and structure these additional services, and we will pass it on internally to the relevant team.
Thank you again for trusting our software and taking the time to share your experience.
Best regards
The after-sales service works phenomenally. Review collected by and hosted on G2.com.
The interface is not very user-friendly. Similarly, the query module is very unintuitive. Review collected by and hosted on G2.com.
Thank you for the feedback and for highlighting the work of our Customer Success team. Ensuring effective resolution is something we particularly focus on at R2 Docuo.
Regarding the interface and the query module: we are aware that there is room for improvement in intuitiveness, and we are working on a new interface with a renewed and modern UX. We cannot share a date yet, but it is an active line of development.
Thank you again for trusting R2 Docuo to automate complex processes and save time in your daily routine.
Best regards,
The highlights of R2 Docuo have been:
Regarding the consulting sessions: The use of agile methodologies like scrum by sprints has helped make the development process very simple and accurate in terms of what has been done. The consultants are very professional and provide the necessary value to make the most of each of those sprints. They were very communicative at all times and dedicated the necessary time to ensure everything was clear.
Regarding the software: Thanks to the fact that most functionalities are predefined and no programming language knowledge is required, building any tool is very simple. Obviously, if a high-level development is sought, the complexity increases, but the consultants help at all times. During some sprint, a functionality that did not exist in R2 Docuo was requested, and within days, it was up and running.
Regarding usability: The interface is modern and simple, something that is appreciated for any work, as not much time is needed to learn to use it efficiently. The possibility for each profile to have control over exactly what they need to do in each part of the process has been very positive. Review collected by and hosted on G2.com.
As points for improvement, I would highlight two:
1. Improve communication between the company and the consulting team. I believe that using email or calls is fine for specific cases, but it would be better if a ticket system were implemented in the tool (not through the web), where the client can notify the consulting team of small errors or minor extra functionalities. Through ticket communication, it would be possible to keep a thorough record of all matters that are pending to start, started, in testing, or completed over time.
2. Increase the development of the databases, so that it is possible to generate general reports of several categories at once in a single line. Review collected by and hosted on G2.com.
The professionalism of your team while also being approachable. Both Irene and Julia have always been attentive to what we needed, anticipating and proposing improvements for our needs. Review collected by and hosted on G2.com.
I have no complaints, we have been working on several projects with them and we have no complaints at all, really. We have always had the same person in charge of the projects, so they know us and there's little need to explain things to them. Review collected by and hosted on G2.com.
The consultant helps to find the best alternative. R2 allows you to know the status of the implemented process at all times. Review collected by and hosted on G2.com.
It does not have a spell checker. It is not very intuitive to use. It requires practice to handle the program with ease. Review collected by and hosted on G2.com.
Possibilities for use, integration, and above all, creation of processes, with various alternatives. Multiple platforms for use. Easy management for processes, notifications, etc. Integration both in the office and with external personnel. Review collected by and hosted on G2.com.
Cannot manage from Android tablet Review collected by and hosted on G2.com.
the extraordinary team that helps a lot during all project phases, supporting and suggesting.
The programme is adaptable toalmost any problem Review collected by and hosted on G2.com.
permission are a bit complicated to understand Review collected by and hosted on G2.com.
The work done with the R2Docuo team to develop a solution tailored to the organization has been very satisfactory. Review collected by and hosted on G2.com.
At the beginning, it is a somewhat unintuitive tool that requires time to become familiar with it. Review collected by and hosted on G2.com.