Isabel P.
IP
Isabel P.
Técnico Prevención
Enterprise (> 1000 emp.)
"Digitize and streamline processes with greater control"
5/5
What do you like best about R2 Docuo?

Digitize, streamline, optimize, and gain greater control over processes that were previously done manually or with Excel. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

I would like it to be more visual and to offer the possibility of having a dashboard of indicators. I would also appreciate it if the formulas were explained in greater detail, in order to make better use of the tool when managing and taking full advantage of its functionalities. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo
Edit edit

Hello Isabel, thank you very much for the feedback.

That R2 Docuo allows you to digitize and optimize processes that were previously managed manually or in Excel, gaining centralized control over the status of each process, is exactly the result we aim to provide in PRL management.

Regarding a visual dashboard with indicators and a more detailed explanation of the formulas to better utilize the functionalities: we are forwarding both requests to the product team.

Thank you again for trusting R2 Docuo.

Best regards,

Sergio B.
SB
Sergio B.
Dpto. de Proyectos
Enterprise (> 1000 emp.)
"Intuitive and organized: centralized and controlled documents"
4.5/5
What do you like best about R2 Docuo?

It is quite intuitive and helps to keep all the information organized and accessible. Additionally, I greatly value the peace of mind knowing that the documents are centralized and well-controlled. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

On some occasions, certain searches or processes could be more agile. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo
Edit edit

Hello Sergio, thank you very much for the feedback. That R2 Docuo helps you avoid information dispersion and gives you quick access in critical moments like an audit is exactly the result we seek with document centralization.

Regarding the lack of agility in certain searches or processes: Apart from sporadic issues at the infrastructure performance level (which can always occur), we would like to identify the case to be able to review it precisely. If you can, please contact the Customer Success team via support ticket providing details of the affected process or type of search. We are constantly working to optimize R2 Docuo's response times.

Thank you for trusting R2 Docuo for your organization's document management.

Best regards,

Marian D.
MD
Marian D.
Ingeniero aeronáutico
Mid-Market (51-1000 emp.)
"Reliable and intuitive document manager, with room for improvement in search functionality"
3.5/5
What do you like best about R2 Docuo?

It is a reliable, intuitive, and agile manager. Its handling is comfortable and easy to learn. It has many functions that allow you to improve the daily activity of using a document manager. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

Perhaps the search for documents is the most cumbersome. The use of dashes, periods, and other characters in the document designations makes the search not so effective. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo
Edit edit

Hello Marian, thank you for the review. Making technical documentation available to the supply chain and notifying changes to ensure the current version is used is a use case where reliability and immediate access are critical. We are glad that you find the handling intuitive in your daily operations.

Regarding the search for documents with hyphens, periods, or other special characters in the name: we are aware of this limitation and are working on its resolution in upcoming versions.

Thank you again for trusting R2 Docuo.

Best regards,

XP
Xavier P.
Director
Small-Business (50 or fewer emp.)
"Versatile, affordable, and with truly efficient support"
5/5
What do you like best about R2 Docuo?

I highlight its versatility, which allows it to be implemented in a multitude of projects. The user fees are reasonable, and the support is truly efficient. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

Even though it is a low-code platform, it is advisable to hire consulting and training, because it is difficult to achieve results without help in the implementation. Review collected by and hosted on G2.com.

Juan Luis C.
JC
Juan Luis C.
Técnico de calidad
Enterprise (> 1000 emp.)
"Extremely Adaptable — Resolves Everyday Processes with Ease"
4.5/5
What do you like best about R2 Docuo?

The best thing about this software is its adaptability to all types of processes, which allows for resolving countless day-to-day matters. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

I think the incident ticketing system should be more fully integrated into the tools. It would also improve the response time for these incidents. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo
Edit edit

Hello Juan Luis, thank you for the feedback.

That R2 Docuo has expanded from Quality to other departments confirms that it works as a cross-functional tool. We are glad to receive that feedback.

Regarding the integration of the incident ticket system with the rest of the tools: it is recorded as a proposal for improvement for the product team.

Best regards and thank you for trusting our software.

Irene D.
ID
Irene D.
Encargada de tienda
Mid-Market (51-1000 emp.)
"Documentation organized in one place with customizable workflows"
4/5
What do you like best about R2 Docuo?

The ability to organize all documentation in one place, where you can also customize and create clear workflows. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

Some functions require a learning period. I think the interface could also be made somewhat more intuitive. Review collected by and hosted on G2.com.

José Antonio G.
JG
José Antonio G.
Ingeniero eléctrico, instrumentación y control
Mechanical or Industrial Engineering
Mid-Market (51-1000 emp.)
"Customizable Repository"
3.5/5
What do you like best about R2 Docuo?

What I like most about R2DOCUO is the ability to manage your own repository and customise it to suit your needs. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

What I like least about R2DOCUO are the JavaScript and SQL formulas provided by the platform, which slow down the repository if used in several fields. Review collected by and hosted on G2.com.

Clara S.
CS
Clara S.
Copywriting Manager
Enterprise (> 1000 emp.)
"Lightning-Fast, Helpful Support from the R2Docuo Team"
5/5
What do you like best about R2 Docuo?

The customer support provided by the R2Docuo team. They guide you throughout the process, respond incredibly fast, and are excellent at resolving issues. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

Maybe that I need to work with the desktop version instead the online version for most of the funcionalities. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo
Edit edit

Hello Clara, thank you very much for the review and for highlighting the work of the Customer Success team. I know that they make each customer's problem their own. I will pass on your feedback to them :).

Regarding the need to rely on the desktop client for certain functionalities instead of the online version: we are passing the suggestion to the product team to evaluate which functions could be expanded in the web version.

Thanks again for trusting R2 Docuo,

Elena R.
ER
Elena R.
Técnico Deportivo
Enterprise (> 1000 emp.)
"Easy to use and with an indispensable internal support team"
5/5
What do you like best about R2 Docuo?

How easy it is to use when you already have the foundation made, and the indispensable help that their internal team provides you. Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

You must work quite a bit before you can rely on a solid foundation for your process management structure in Docuo. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo
Edit edit

Hello Elena, thank you very much for the feedback.

That R2 Docuo is easy for you to use once the foundations are laid, and that the internal support team is an indispensable aid in the process, is exactly the support we aim to offer. I will pass on your recognition to the Customer Success team.

Regarding the initial investment necessary to build a solid process management structure: it is a step we take special care with, precisely so that everything functions with the agility and visibility you highlight.

Thank you again for trusting R2 Docuo.

Best regards,

Itziar C.
IC
Itziar C.
Tecnico de Calidad Operacional
Enterprise (> 1000 emp.)
"Centralized internal management, easy to use and with access control"
5/5
What do you like best about R2 Docuo?

Possibility of having all internal management in one program, with ease and access control Review collected by and hosted on G2.com.

What do you dislike about R2 Docuo?

Nothing, it is an essential program in my daily work. Review collected by and hosted on G2.com.

Response from Jorge Ramírez of R2 Docuo
Edit edit

Hello Itziar, thank you very much for sharing how you use R2 Docuo as a central repository for processes and documentation between departments.

We continue working to improve the product.

Best regards,