---
title: R2 Docuo Reviews
meta_title: 'R2 Docuo Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 80 reviews by the users' company size, role or industry to
  find out how R2 Docuo works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 80
  scale: '5'
date_modified: '2026-07-29'
parent_category:
  name: Content Management
  url: https://www.g2.com/categories/content-management
---

# R2 Docuo Reviews
**Vendor:** R2 Sistemas  
**Category:** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 80
## About R2 Docuo
Cloud-based document management and workflow platform. R2 Docuo helps organizations manage contracts, invoices, quotes, and business processes through ready-to-use apps or fully customized solutions. Store, organize, and share documents with advanced metadata, version control, templates, and powerful search capabilities. Automate approvals, reviews, and other recurring workflows while connecting information across departments. For organizations with more complex requirements, R2 Docuo provides configurable modules, API access, and industry-specific business solutions built on the same platform. AI-powered document processing helps classify, extract, and retrieve information faster.




## R2 Docuo Reviews
  ### 1. Flexible and Highly Traceable EDMS with Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Teresa M. | Internship, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about R2 Docuo?**

R2Docuo is a highly flexible document management system that allows workflows, metadata, forms, and notifications to be extensively adapted and customized to meet specific business needs. In my experience, one of its most valuable features is the comprehensive audit trail and the high level of traceability it provides across the system. This is particularly useful when preparing for audits or whenever detailed evidence of actions and document history is required.

**What do you dislike about R2 Docuo?**

There are still some details that cannot be customized. For example, when using the application in English, the date format is fixed as MM/DD/YYYY. In addition, certain features are only available in higher-tier versions of the software, requiring an upgrade to access them.

**What problems is R2 Docuo solving and how is that benefiting you?**

The R2Docuo team has been very proactive in resolving any bugs we have encountered. Whenever something did not work as expected and the reason was unclear, they helped us identify the root cause, whether related to access permissions, notifications, workflows, or other system settings.

  ### 2. Workflow traceability and an intuitive interface that optimize document management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ana R. | Administrativo jurídico, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about R2 Docuo?**

I have been using R2 Docuo as a document management solution for some time, and one of the features I value  most is its workflow traceability. The platform allows you to track the status of every document at any time, see who has reviewed, approved, or modified it, providing greater transparency and making it much easier to monitor and manage processes.

In addition, its intuitive interface makes document management much more efficient, reducing the time spent searching for information and improving collaboration across different departaments. Overall, I highly recommend R2 Docuo to organizatin looking to optimize their document management processes while maintaining effective control over their information.

**What do you dislike about R2 Docuo?**

One of the aspects I like least about R2 Docuo is that after making configuration changes, if an error occurs later, it can create uncertainty about whether the previous changes were applied correctly. It would be very hepful to have a clearer validation or confirmation mechanism that gives users confidence that the configuration has been saved correctly and that the entire process has been completed without issues.

In addition, when a support ticket is opened to report an issue, it is sometimes closed without a detailed explanation of how the prolem was resolved or what changes were made. In some cases, the support team applies internal cofiguration changes to resolve the issue when the customer`s configuration presents problems. This can cause customers to lose visibility and control over the actual configuration of the platform, increasing their dependence on the support team for future modifications.

I believe that greater transparency in the resolution of suppor cases, together with a detailed record of the changes applied and the rationale behing each adjustment, woul enable administrators to maintain better control over their environment, better understand the actions taken by the support team, and reduce the need for future support interventions.

**What problems is R2 Docuo solving and how is that benefiting you?**

R2 Docuo solves the challenge of managing large volumes of documents and related business processes in a centralized, organized, and secure way. It helps prevent information from being scattedred across multiple locations, reduces the risk of document loss, and makes it easier to find information through efficient classification and search capabilites. 

In our case, the platfomr has been particularly beneficial by improving the traceability of documents and workflows, streamlining review and approval processes, and ensuring that users always work with the most up to date version of the documentation.

  ### 3. R2 Docuo boosts productivity and security with advanced document management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Beatriz F. | Directora Departamento Jurídico, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about R2 Docuo?**

What I value most about R2 Docuo is that it goes far beyond being a simple document manager. In particular, I would highlight the document retention management, which facilitates compliance with document preservation and disposal policies in a simple way. Its functionalities in data protection are also very relevant, thanks to access control, action traceability, and information security.

Moreover, the ability to create custom forms, automate workflows, manage files, and digitize internal processes has brought a significant improvement in the organization and productivity of our office. Finally, the ease of locating any document in seconds and having all the information centralized makes daily work much more efficient and secure.

**What do you dislike about R2 Docuo?**

I wouldn't highlight any major disadvantages. If I had to point out an area for improvement, I would say it would be advisable to expand the customization options for forms, incorporate more integrations with third-party applications, and continue evolving the artificial intelligence features. Overall, these are improvements that would further enhance productivity and user experience.

**What problems is R2 Docuo solving and how is that benefiting you?**

One of the greatest benefits of R2 Docuo is that it allows us to centralize processes that previously required several different applications into a single platform. Thus, we can design specific processes for each area of the office using forms, workflows, and automations, without needing to resort to a different program for each need. This simplifies daily work, avoids duplications, and improves communication between departments. Additionally, it ensures that all information and documentation are integrated, with access control, traceability, document retention, and compliance with data protection regulations. Overall, the result is a much more efficient, secure, and organized management.

**Official Response from Jorge Ramírez:**

> Hello Beatriz, thank you very much for such a comprehensive review. That R2 Docuo allows you to centralize processes that previously required several different applications, with workflow automation, access control, traceability, and document retention in compliance with data protection regulations, is exactly the type of result we seek for firms like yours.

Regarding expanding the customization of forms, adding more integrations with third-party applications, and continuing to evolve artificial intelligence functionalities: we will pass this on to the product team as lines for continuous improvement.

Thank you again for trusting R2 Docuo for your organization's document management.

Best regards,

  ### 4. Autonomy and intelligent document management: R2 Docuo is essential

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alicia S. | Departamento de calidad, Enterprise (> 1000 emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about R2 Docuo?**

What I like most about R2 Docuo is the autonomy it provides. Being able to manage and adapt the platform to the organization's needs without constantly relying on third parties is a great advantage and brings a lot of agility to daily work.

Additionally, it has features that make a difference, such as electronic signatures, online forms, field configuration, and especially the dropdown lists related between categories, which allow for the creation of an intelligent, organized, and fully connected document repository.

After almost 10 years as a user and administrator of R2 Docuo, I can say that it has evolved along with our needs and has become an essential tool in my daily life. It not only helps us optimize processes but also facilitates much more efficient and secure document management.

**What do you dislike about R2 Docuo?**

More than aspects I don't like, I believe there are some features that could be incorporated to further improve the user experience:

1. An integrated spell checker in text fields, which would facilitate writing and help avoid errors.
2. A more complete text editor, with formatting options like bold, italics, underline, or lists, both in text fields and forms.
3. The ability to attach multiple documents in a single file-type field without needing to compress them beforehand.
4. Greater integration with "external" communication tools. It would be very useful to be able to reply to received emails directly and have an instant messaging system, similar to the activity tab, but aimed at external accounts. This would facilitate communication during workflows, especially for requesting information, making clarifications, or tracking the status of a task, reducing the need to use statuses.

**What problems is R2 Docuo solving and how is that benefiting you?**

In our case, it prevents heterogeneity in work methods and documentation used, allowing for order, centralization, and standardization.

**Official Response from Jorge Ramírez:**

> Hello Alicia, thank you very much for such a comprehensive review, and especially for sharing almost 10 years of experience as a user and administrator of R2 Docuo.

Seeing how the platform has evolved along with your needs, and that the autonomy in management and adaptation without relying on third parties continues to make a difference in your daily life, means a lot to us.

Regarding the features you propose —integrated spell checker, a more complete text editor, attaching multiple documents without compressing, and greater messaging integration with external contacts—: we are passing them on in detail to the product team. This is exactly the kind of feedback that helps us prioritize real improvements.

Thank you again for trusting R2 Docuo for so many years.

Best regards,

  ### 5. High-level corporate assistant

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alejandra G. | Jefa de sistemas integrados de Calidad, Enterprise (> 1000 emp.)

**Reviewed Date:** April 27, 2017

**What do you like best about R2 Docuo?**

The way I manage and use workflows to simplify daily procedures has been very useful to me. Things that were once difficult have now become easy and more manageable.

The tool's cross-functionality and flexibility make it essential in the daily routine of any team that wants to streamline their routine.

Additionally, it allows for control and quality of information that aids in decision-making and provides visibility to many less visible processes.

And of course, one of the advantages is the evolution it has undergone over all these years, which has exponentially multiplied the level of the tool and the quality of the processes that can be digitized.

**What do you dislike about R2 Docuo?**

Actually, what I don't like about the program is not having as much time as I would like to fully explore its new features. I think that when repositories are complex and already have a certain size, it would be useful to have a way to incorporate improvements without it being so much work.

**What problems is R2 Docuo solving and how is that benefiting you?**

Right now, Docuo solves 90% of the tasks of all central departments. Being such a flexible tool, there is nothing it cannot handle.

**Official Response from Jorge Ramírez:**

> Hello Alejandra, thank you very much for continuing to trust R2 Docuo and for taking the time to update your review.

The fact that you have been a user for so many years and continue to see evolution in the level of process digitalization says a lot about where we want to continue taking the product.

Regarding the incorporation of improvements in large repositories without it involving much work: I will pass the suggestion on to the team.

Best regards,

  ### 6. R2 Docuo: Automating Document Processes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carlos D. | Consultor, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about R2 Docuo?**

When you start using R2 Docuo, it takes between 5 to 10 minutes to become an expert in its handling. It is a tool that makes the process of receiving documentation, its control, and tracking simple. It becomes very powerful due to its ease of integrating various workflows and allowing users to have all the necessary information for their work on a single screen.

**What do you dislike about R2 Docuo?**

I think it would be very useful to have an initial Dashboard interface with graphs that represent progress and pending tasks.

**What problems is R2 Docuo solving and how is that benefiting you?**

R2 Docuo helps eliminate document tracking processes based on spreadsheets, emails, and other tools that are not suitable for simple and complete tracking. It automates the processes by adding automated tasks such as sending emails when an action occurs or a date arrives. Its automatic templates function allows users not to worry about creating letters or reports in each case; the process simply runs normally and the documents are generated automatically.

**Official Response from Jorge Ramírez:**

> Hello Carlos, thank you for the feedback and for the information about the learning curve. Having a new user be able to use the tool in minutes has always been one of our most important goals.

Automating workflows + creating documents from templates + categorization is exactly what makes document management superior to shared folders + spreadsheets + email.

The suggestion for the initial dashboard with progress graphs and pending tasks is noted. We will pass it on to the product team as a proposal for improvement.

Thank you for trusting R2 Docuo and for the feedback, which helps us prioritize real improvements.

Best regards,

  ### 7. Docuo centralizes document management and automates processes with electronic signature

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about R2 Docuo?**

Docuo has allowed us to centralize document management and digitize key processes within the organization, which has improved traceability, information control, and operational efficiency. I would especially highlight its document management capabilities, process automation, and electronic signature, as they facilitate daily work and reduce manual tasks. Additionally, it is a flexible platform, capable of adapting to the needs of different departments and various use cases.

**What do you dislike about R2 Docuo?**

There are several opportunities for improvement that would bring great value to users:

* Analytics and reporting: providing KPIs on user activity, platform usage, and traceability of access to documentation, facilitating tracking and data-driven decision-making.

* Artificial Intelligence applied to searches: complementing the current capabilities of automatic data extraction with semantic searches over the full content of documents, allowing information to be located using natural language without relying solely on fields or summaries and without the need to apply prior parameters.

* Sharing functionality: expanding the options for sharing documents to allow the sending of multiple documents via download links, similar to how the "Send by email" functionality works. The sharing option currently offers greater configuration and security possibilities, such as access restrictions, password protection, and advanced permission management, but it is only possible if a single document is shared.

* Automatic spell checking in text-type fields

**What problems is R2 Docuo solving and how is that benefiting you?**

R2 Docuo has helped us to digitize and optimize the document management of the company, reducing the dependence on paper, manual tasks, and information scattered across different tools. The centralization of documentation, along with process automation and electronic signatures, has allowed us to gain efficiency, improve document control, increase traceability, and strengthen compliance with regulatory requirements.

**Official Response from Jorge Ramírez:**

> Thank you for such a complete and detailed review.

That R2 Docuo has allowed you to centralize document management, digitize processes, and reduce paper and manual tasks, with clear improvements in traceability and regulatory compliance, is exactly the result we aim to provide.

Regarding the areas for improvement you mentioned — analytics and usage KPIs, semantic search with AI over the full content of documents, expanding shared sending to multiple documents via link, and a spell checker in text fields — we are conveying each one in detail to the product team.

Since the review was published anonymously, we cannot identify you to discuss these issues with you personally.

Please, get in touch with us by creating a support ticket or sending an email to your assigned consultant to discuss it in detail.

Best regards,

  ### 8. Remarkably Adaptable for Audits, Documentation and Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Santiago D. | System and Network Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** July 13, 2026

**What do you like best about R2 Docuo?**

Their ability to adapt to any type of procedure is remarkable. We've requested everything from audits to documentation and integrations, and in every case, they found a way to do it.

**What do you dislike about R2 Docuo?**

In some cases, there are existing products on the market that don't exist in theirs, which means they have to develop them. I know they are currently working on it to be able to offer products, but until now they've had to develop procedures that already exist in other solutions.

**What problems is R2 Docuo solving and how is that benefiting you?**

Repetitive daily processes help us avoid having to manually enter certain information and allow us to generate reports automatically. The process is intuitive and easy to implement in most cases.

**Official Response from Jorge Ramírez:**

> Hello Santiago, thank you very much for the feedback and for the clear summary of your case: audits, documentation, and integrations covered with a single approach of total adaptation.

Regarding the need to custom-develop functionalities that already exist as closed products in other solutions: this is one of the reasons why we have launched the R2 Docuo Apps, solutions already prepared for immediate use in areas such as Contracts, Invoices, or Offers, which can then be optionally customized.

We continue to expand this catalog, and cases like inspections, installations, and others related to audits are exactly the type of need we will consider for upcoming Apps.

Thank you again for trusting R2 Docuo.

Best regards,

  ### 9. Child psychology practice management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lucía B. | Departamento de Adopción Internacional - Prácticas, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about R2 Docuo?**

As a child psychologist, R2 Docuo allows me to keep track of all my therapy sessions and my patients' payments. It also gives me a clear business overview of how my income is evolving. On top of that, it provides the peace of mind of knowing that all confidential information is stored securely.

**What do you dislike about R2 Docuo?**

Entering the information still takes time, but that's not due to the tool itself. In any case, the value it provides makes the effort well worth it.

**What problems is R2 Docuo solving and how is that benefiting you?**

Comprehensive practice management for child psychology clinics, including appointment scheduling, opportunity management, secure client records, payment tracking, and session management.

**Official Response from Jorge Ramírez:**

> Hello Lucía, thank you very much for the feedback.

Information security is especially important in a field like yours. We continue working to make R2 Docuo more secure and usable every day.

Thank you again for trusting R2 Docuo for the daily operations of your practice.

Best regards,

  ### 10. Highly Professional Team That Makes the Process Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Virginia M. | Group Chief Marketing Officer, Enterprise (> 1000 emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about R2 Docuo?**

I really love the team involved in this project. They’re highly professional, adapt to my needs, and make the whole process feel easy and straightforward.

**What do you dislike about R2 Docuo?**

My experience with R2 Docuo has been very positive, and so far I haven’t found anything to dislike.

**What problems is R2 Docuo solving and how is that benefiting you?**

R2 Docuo has been essential for document management, using AI in a responsible way. I also appreciate how transparent and realistic R2 Docuo is when advising about what the AI can and cannot do. Overall, they handle the sales process in a very honorable and respectful manner.

  ### 11. Digitize and streamline processes with greater control

**Rating:** 5.0/5.0 stars

**Reviewed by:** Isabel P. | Técnico Prevención, Enterprise (> 1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about R2 Docuo?**

Digitize, streamline, optimize, and gain greater control over processes that were previously done manually or with Excel.

**What do you dislike about R2 Docuo?**

I would like it to be more visual and to offer the possibility of having a dashboard of indicators. I would also appreciate it if the formulas were explained in greater detail, in order to make better use of the tool when managing and taking full advantage of its functionalities.

**What problems is R2 Docuo solving and how is that benefiting you?**

It makes it easier for me to control the processes and know at what point each process is in a centralized way.

**Official Response from Jorge Ramírez:**

> Hello Isabel, thank you very much for the feedback.

That R2 Docuo allows you to digitize and optimize processes that were previously managed manually or in Excel, gaining centralized control over the status of each process, is exactly the result we aim to provide in PRL management.

Regarding a visual dashboard with indicators and a more detailed explanation of the formulas to better utilize the functionalities: we are forwarding both requests to the product team.

Thank you again for trusting R2 Docuo.

Best regards,

  ### 12. Intuitive and organized: centralized and controlled documents

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sergio B. | Dpto. de Proyectos, Enterprise (> 1000 emp.)

**Reviewed Date:** July 03, 2026

**What do you like best about R2 Docuo?**

It is quite intuitive and helps to keep all the information organized and accessible. Additionally, I greatly value the peace of mind knowing that the documents are centralized and well-controlled.

**What do you dislike about R2 Docuo?**

On some occasions, certain searches or processes could be more agile.

**What problems is R2 Docuo solving and how is that benefiting you?**

Help prevent the dispersion of information and make it easier for all documents to be organized in one place. Particularly, it allows me to work more efficiently and have quick access to the information I need when it has to be available for an audit.

**Official Response from Jorge Ramírez:**

> Hello Sergio, thank you very much for the feedback. That R2 Docuo helps you avoid information dispersion and gives you quick access in critical moments like an audit is exactly the result we seek with document centralization.

Regarding the lack of agility in certain searches or processes: Apart from sporadic issues at the infrastructure performance level (which can always occur), we would like to identify the case to be able to review it precisely. If you can, please contact the Customer Success team via support ticket providing details of the affected process or type of search. We are constantly working to optimize R2 Docuo's response times.

Thank you for trusting R2 Docuo for your organization's document management.

Best regards,

  ### 13. Reliable and intuitive document manager, with room for improvement in search functionality

**Rating:** 3.5/5.0 stars

**Reviewed by:** Marian D. | Ingeniero aeronáutico, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about R2 Docuo?**

It is a reliable, intuitive, and agile manager. Its handling is comfortable and easy to learn. It has many functions that allow you to improve the daily activity of using a document manager.

**What do you dislike about R2 Docuo?**

Perhaps the search for documents is the most cumbersome. The use of dashes, periods, and other characters in the document designations makes the search not so effective.

**What problems is R2 Docuo solving and how is that benefiting you?**

Help our supply chain consult and have the current documentation available in real time

**Official Response from Jorge Ramírez:**

> Hello Marian, thank you for the review. Making technical documentation available to the supply chain and notifying changes to ensure the current version is used is a use case where reliability and immediate access are critical. We are glad that you find the handling intuitive in your daily operations.

Regarding the search for documents with hyphens, periods, or other special characters in the name: we are aware of this limitation and are working on its resolution in upcoming versions.

Thank you again for trusting R2 Docuo.

Best regards,

  ### 14. Versatile, affordable, and with truly efficient support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Xavier P. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about R2 Docuo?**

I highlight its versatility, which allows it to be implemented in a multitude of projects. The user fees are reasonable, and the support is truly efficient.

**What do you dislike about R2 Docuo?**

Even though it is a low-code platform, it is advisable to hire consulting and training, because it is difficult to achieve results without help in the implementation.

**What problems is R2 Docuo solving and how is that benefiting you?**

R2 Docuo allows managing documentation efficiently, but above all, it ensures that information is accessible at every stage of work processes.

  ### 15. Extremely Adaptable — Resolves Everyday Processes with Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Juan Luis C. | Técnico de calidad, Enterprise (> 1000 emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about R2 Docuo?**

The best thing about this software is its adaptability to all types of processes, which allows for resolving countless day-to-day matters.

**What do you dislike about R2 Docuo?**

I think the incident ticketing system should be more fully integrated into the tools. It would also improve the response time for these incidents.

**What problems is R2 Docuo solving and how is that benefiting you?**

Docuo helps solve a wide range of day-to-day problems. We started using it in the Quality Department, and now six or seven other departments are using it.

**Official Response from Jorge Ramírez:**

> Hello Juan Luis, thank you for the feedback.

That R2 Docuo has expanded from Quality to other departments confirms that it works as a cross-functional tool. We are glad to receive that feedback.

Regarding the integration of the incident ticket system with the rest of the tools: it is recorded as a proposal for improvement for the product team.

Best regards and thank you for trusting our software.

  ### 16. Documentation organized in one place with customizable workflows

**Rating:** 4.0/5.0 stars

**Reviewed by:** Irene D. | Encargada de tienda, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about R2 Docuo?**

The ability to organize all documentation in one place, where you can also customize and create clear workflows.

**What do you dislike about R2 Docuo?**

Some functions require a learning period. I think the interface could also be made somewhat more intuitive.

**What problems is R2 Docuo solving and how is that benefiting you?**

The organization of documentation in an orderly and secure manner. The best for me is traceability; with the reviews, versions...

  ### 17. Customizable Repository

**Rating:** 3.5/5.0 stars

**Reviewed by:** José Antonio G. | Ingeniero eléctrico, instrumentación y control, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about R2 Docuo?**

What I like most about R2DOCUO is the ability to manage your own repository and customise it to suit your needs.

**What do you dislike about R2 Docuo?**

What I like least about R2DOCUO are the JavaScript and SQL formulas provided by the platform, which slow down the repository if used in several fields.

**What problems is R2 Docuo solving and how is that benefiting you?**

R2DOCUO is the perfect platform for organising your customised databases.

  ### 18. Lightning-Fast, Helpful Support from the R2Docuo Team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Clara S. | Copywriting Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about R2 Docuo?**

The customer support provided by the R2Docuo team. They guide you throughout the process, respond incredibly fast, and are excellent at resolving issues.

**What do you dislike about R2 Docuo?**

Maybe that I need to work with the desktop version instead the online version for most of the funcionalities.

**What problems is R2 Docuo solving and how is that benefiting you?**

We need to add new fields and organization on several occasions, but they made it possible quickly every single time.

**Official Response from Jorge Ramírez:**

> Hello Clara, thank you very much for the review and for highlighting the work of the Customer Success team. I know that they make each customer's problem their own. I will pass on your feedback to them :).

Regarding the need to rely on the desktop client for certain functionalities instead of the online version: we are passing the suggestion to the product team to evaluate which functions could be expanded in the web version.

Thanks again for trusting R2 Docuo,

  ### 19. Easy to use and with an indispensable internal support team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elena R. | Técnico Deportivo, Enterprise (> 1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about R2 Docuo?**

How easy it is to use when you already have the foundation made, and the indispensable help that their internal team provides you.

**What do you dislike about R2 Docuo?**

You must work quite a bit before you can rely on a solid foundation for your process management structure in Docuo.

**What problems is R2 Docuo solving and how is that benefiting you?**

In a quick and simple way, you have a very visual document management.

**Official Response from Jorge Ramírez:**

> Hello Elena, thank you very much for the feedback.

That R2 Docuo is easy for you to use once the foundations are laid, and that the internal support team is an indispensable aid in the process, is exactly the support we aim to offer. I will pass on your recognition to the Customer Success team.

Regarding the initial investment necessary to build a solid process management structure: it is a step we take special care with, precisely so that everything functions with the agility and visibility you highlight.

Thank you again for trusting R2 Docuo.

Best regards,

  ### 20. Centralized internal management, easy to use and with access control

**Rating:** 5.0/5.0 stars

**Reviewed by:** Itziar C. | Tecnico de Calidad Operacional, Enterprise (> 1000 emp.)

**Reviewed Date:** July 01, 2026

**What do you like best about R2 Docuo?**

Possibility of having all internal management in one program, with ease and access control

**What do you dislike about R2 Docuo?**

Nothing, it is an essential program in my daily work.

**What problems is R2 Docuo solving and how is that benefiting you?**

Comprehensive document and process management, which solves all my daily work. It also serves as a repository for processes and documentation for all departments that use the tool.

**Official Response from Jorge Ramírez:**

> Hello Itziar, thank you very much for sharing how you use R2 Docuo as a central repository for processes and documentation between departments.

We continue working to improve the product.

Best regards,

  ### 21. Agile and efficient support. Very powerful tool. Unpleasant interface.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Germán P. | Process Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about R2 Docuo?**

The support for incidents is very agile and efficient.

**What do you dislike about R2 Docuo?**

The visual aspect and user interface could be more pleasant.

**What problems is R2 Docuo solving and how is that benefiting you?**

Generation of documents easily and efficiently by maintaining all the information on one platform

  ### 22. Clear and well-organized documentation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrea M. | Técnico de laboratorio, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about R2 Docuo?**

The clarity with which the documentation is organized

**What do you dislike about R2 Docuo?**

for the moment everything fits our needs

**What problems is R2 Docuo solving and how is that benefiting you?**

Problems with document management in our company's systems. Get to associate multiple departments and various categories in a single document manager.

**Official Response from Jorge Ramírez:**

> Hello Andrea, thank you for the feedback.

That R2 Docuo allows you to organize documentation clearly and associate various departments and categories in a single document manager is exactly the kind of order we seek.

Thank you again for trusting R2 Docuo.

Best regards,

  ### 23. High management and customization of the platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jaime S. | Estudiante en prácticas, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about R2 Docuo?**

The customization capability of the platform.

**What do you dislike about R2 Docuo?**

It depends a lot on the contracted capacity, which is why the platform's performance varies.

**What problems is R2 Docuo solving and how is that benefiting you?**

The organization, management, and control. Obtaining a broad but precise view of the projects.

**Official Response from Jorge Ramírez:**

> Hello Jaime, thank you very much for the feedback and for highlighting the customization capability of the platform. It is an aspect we take special care of so that R2 Docuo adapts to quality management processes as specific as yours.

Regarding the relationship between contracted capacity and performance: it is a fair point, and we are passing it on to the technical team to continue optimizing that variable in different usage scenarios.

Thank you again for trusting R2 Docuo to gain a broad and precise view of your projects.

Best regards,

  ### 24. Very flexible and adaptable to any document management or project needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rubén J. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 01, 2026

**What do you like best about R2 Docuo?**

It is very flexible with the possibility of adapting it to any document management or project needs.

**What do you dislike about R2 Docuo?**

The interface is a bit outdated and not very customizable.

**What problems is R2 Docuo solving and how is that benefiting you?**

Resolve the management of projects and resources, both human and monetary.

**Official Response from Jorge Ramírez:**

> Hello Rubén, thank you very much for the feedback and for highlighting the flexibility of R2 Docuo to adapt to both document management and projects. It is our value proposition and we are glad that it translates into real results for HR management.

Regarding the interface: we are working on a new interface with a renewed and modern UX. We cannot share a date yet, but it is an active development line and your feedback confirms that we are heading in the right direction.

As for customization, we would like to better understand which specific aspects you need to adjust. If you regularly keep in touch with the Customer Success team, share it with them so we can pass it on to the product team.

Thanks again for trusting R2 Docuo.

Best regards,

  ### 25. Very good solution.

**Rating:** 4.5/5.0 stars

**Reviewed by:** julio maximiliano o. | Jefe de Operaciones del Estado Mayor de la Flota, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 01, 2026

**What do you like best about R2 Docuo?**

Your adaptability to the organization. We have been able to adapt almost 100% of our manual process but automated.

**What do you dislike about R2 Docuo?**

Many updates and the version on MAC is not the same as in the Windows environment.

**What problems is R2 Docuo solving and how is that benefiting you?**

Automate and connect with our ERP

**Official Response from Jorge Ramírez:**

> Hello Julio, thank you for sharing the experience about how R2 Docuo has allowed you to automate manual work. It's the kind of result we seek with the program's adaptability.
Regarding the absence of a desktop version for Mac: it is a real limitation that we are aware of, and I can tell you that we are working on a new version of the R2 Docuo client that will work on macOS. We don't have a date that I can share publicly yet, but it is an active line of development.

As for the frequency of updates, we are aware of the inconvenience it causes. I will pass your feedback to the team so we can take it into account in our operations.

Thank you again for trusting R2 Docuo to connect and automate processes with your ERP.

Best regards,

  ### 26. DIY tailored to you with the support of a great team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about R2 Docuo?**

DIY - The power to create and manage your needs to your liking, not adapting to existing applications, and always counting on the support of a great team.

**What do you dislike about R2 Docuo?**

With large volumes of data, it can slow down some loading if you have too much data to display.

**What problems is R2 Docuo solving and how is that benefiting you?**

Effective management of documentation, permits, and traceability of documentation, complying with all security protocols.

**Official Response from Jorge Ramírez:**

> Thank you for the feedback and for highlighting the ability to adapt R2 Docuo to your needs without relying on closed applications, with the support of a good support team.

Regarding the slowdown in loading with large volumes of data: we are passing the details to the product team to review optimization in these scenarios.

Since the review was published anonymously, we cannot identify you to discuss this situation with you.

If you want to contact us, please create a support ticket or write to your assigned consultant today and we will look into the problem with you.

Best regards,

  ### 27. Instant support and continuous help: excellent service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Iker C. | Front Desk Receptionist, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about R2 Docuo?**

Support and continuous help, instantly. Service.

**What do you dislike about R2 Docuo?**

Nothing, everything perfect, help at all times.

**What problems is R2 Docuo solving and how is that benefiting you?**

CAE, PPE, Training, worker documentation. Legal compliance

**Official Response from Jorge Ramírez:**

> Hello Iker, thank you very much for your feedback.

That R2 Docuo provides you with instant support for the management of CAE, PPE, training, and worker documentation, focusing on legal compliance, is exactly the kind of peace of mind we aim to offer in such critical processes as occupational risk prevention.

Thank you again for trusting R2 Docuo.

Best regards,

  ### 28. R2Docuo optimizes your time

**Rating:** 5.0/5.0 stars

**Reviewed by:** alejandro s. | ADMINISTRACIÓN PREVENCION DE RIESGOS LABORALES , Mid-Market (51-1000 emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about R2 Docuo?**

The best thing about R2 is the ability to optimize processes and archive documentation

**What do you dislike about R2 Docuo?**

I'm really very satisfied with R2, I have no complaint about the application, in any case the process of the states

**What problems is R2 Docuo solving and how is that benefiting you?**

It has helped me to be able to make inquiries and optimize the process of searching for workers registered in the system

**Official Response from Jorge Ramírez:**

> Hello Alejandro, thank you very much for the feedback.

That R2 Docuo helps you optimize processes and archive documentation, and specifically to streamline inquiries and the search for workers registered in the system, is exactly the result we seek in PRL management.

If at any time the status process generates any doubt or you want to share more details, do not hesitate to convey it to your account manager — it is always useful for us to better understand the daily life of those who use the tool.

Thanks again for trusting R2 Docuo.

Best regards,

  ### 29. Integrates Multiple Processes into One Seamless Solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about R2 Docuo?**

It enables integrating multiple processes into a single solution.

**What do you dislike about R2 Docuo?**

There is room for improvement in communicating enhancements and their implementation within existing deployments.

**What problems is R2 Docuo solving and how is that benefiting you?**

We have gone from managing a large volume of emails and unstructured approval processes to achieving greater visibility, control, and traceability.

**Official Response from Jorge Ramírez:**

> Thank you very much for the feedback.

Since the review was published anonymously, we have no way to identify or contact you on our end.

If you can, please contact us via support ticket or email your assigned consultant to continue this conversation with you.

Best regards,

  ### 30. Clear visualization and design adaptable to your needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pilar M. | Secretaria, Asistente de Dirección, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about R2 Docuo?**

The visualization is very clear and simple, and the design adapts to the needs you have.

**What do you dislike about R2 Docuo?**

I can't find anything that deserves a particular review.

**What problems is R2 Docuo solving and how is that benefiting you?**

It resolves the circulation of all documentation received from suppliers for review and approval.

**Official Response from Jorge Ramírez:**

> Hello Pilar, thank you very much for the feedback.

May R2 Docuo help you manage the circulation of all the documentation received from suppliers for review and approval with clarity, with a design that adapts to what you need, is exactly the result we aim to offer.

Thank you again for trusting R2 Docuo.

Best regards,

  ### 31. Helps a Lot with Staying Organized but should be a little more intuitive

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gustavo  T. | Food Runner, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about R2 Docuo?**

It helps a lot into getting things organized

**What do you dislike about R2 Docuo?**

Maybe that the app could be a little more intuitive.

**What problems is R2 Docuo solving and how is that benefiting you?**

Sending messages to all our students at once and also the acknowledgement of receipt is very useful

  ### 32. Simple and aligned with the current directive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marcos P. | Gerente, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about R2 Docuo?**

Its simplicity and that it complies with the current directive

**What do you dislike about R2 Docuo?**

It would be good if it were more flexible so that it adapts to each business.

**What problems is R2 Docuo solving and how is that benefiting you?**

Solve them all for me

**Official Response from Jorge Ramírez:**

> Hello Marcos, thank you very much for the feedback.

That R2 Docuo is easy for you to use and helps you comply with current regulations is exactly the kind of peace of mind we aim to provide.

Regarding gaining more flexibility to adapt to the particularities of each business: we are passing the suggestion to the product team. We would like to better understand what specific aspect you would like to be able to adjust. Do not hesitate to convey it to the Customer Success team to look into it in detail.

Thank you again for trusting R2 Docuo.

Best regards,

  ### 33. Outstanding customization and adaptation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jesús A. | Administración y Recursos Humanos, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 01, 2026

**What do you like best about R2 Docuo?**

Its level of customization and adaptation.

**What do you dislike about R2 Docuo?**

Excessively high prices for any audit or training work.

**What problems is R2 Docuo solving and how is that benefiting you?**

The management and filing of documentation.

**Official Response from Jorge Ramírez:**

> Hello Jesús, thank you very much for your time and the evaluation of R2 Docuo.

We are glad to know that the level of customization and adaptation of R2 Docuo is providing real value to your organization's document management. It is the area in which we invest the most, because we know that each department has different workflows.

We take note of your comment about the consulting and training costs. It is feedback that helps us review how we communicate and structure these additional services, and we will pass it on internally to the relevant team.

Thank you again for trusting our software and taking the time to share your experience.

Best regards

  ### 34. Phenomenal after-sales service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about R2 Docuo?**

The after-sales service works phenomenally.

**What do you dislike about R2 Docuo?**

The interface is not very user-friendly. Similarly, the query module is very unintuitive.

**What problems is R2 Docuo solving and how is that benefiting you?**

Automate complex processes and save us a lot of time.

**Official Response from Jorge Ramírez:**

> Thank you for the feedback and for highlighting the work of our Customer Success team. Ensuring effective resolution is something we particularly focus on at R2 Docuo.

Regarding the interface and the query module: we are aware that there is room for improvement in intuitiveness, and we are working on a new interface with a renewed and modern UX. We cannot share a date yet, but it is an active line of development.

Thank you again for trusting R2 Docuo to automate complex processes and save time in your daily routine.

Best regards,

  ### 35. Very powerful and effective document and work manager

**Rating:** 4.5/5.0 stars

**Reviewed by:** Francisco Jesús M. | Analista Funcional, Enterprise (> 1000 emp.)

**Reviewed Date:** March 11, 2023

**What do you like best about R2 Docuo?**

The highlights of R2 Docuo have been:

Regarding the consulting sessions: The use of agile methodologies like scrum by sprints has helped make the development process very simple and accurate in terms of what has been done. The consultants are very professional and provide the necessary value to make the most of each of those sprints. They were very communicative at all times and dedicated the necessary time to ensure everything was clear.

Regarding the software: Thanks to the fact that most functionalities are predefined and no programming language knowledge is required, building any tool is very simple. Obviously, if a high-level development is sought, the complexity increases, but the consultants help at all times. During some sprint, a functionality that did not exist in R2 Docuo was requested, and within days, it was up and running.

Regarding usability: The interface is modern and simple, something that is appreciated for any work, as not much time is needed to learn to use it efficiently. The possibility for each profile to have control over exactly what they need to do in each part of the process has been very positive.

**What do you dislike about R2 Docuo?**

As points for improvement, I would highlight two:

1. Improve communication between the company and the consulting team. I believe that using email or calls is fine for specific cases, but it would be better if a ticket system were implemented in the tool (not through the web), where the client can notify the consulting team of small errors or minor extra functionalities. Through ticket communication, it would be possible to keep a thorough record of all matters that are pending to start, started, in testing, or completed over time.

2. Increase the development of the databases, so that it is possible to generate general reports of several categories at once in a single line.

**What problems is R2 Docuo solving and how is that benefiting you?**

It was necessary to resolve the management of the documentation generated during the construction of the FTTH (fiber optic) network and the metadata associated with it. We have developed a tool that, in addition to solving this issue, has added the value of work management through the implemented generated processes.

  ### 36. A pleasure to work with them, as always.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2023

**What do you like best about R2 Docuo?**

The professionalism of your team while also being approachable. Both Irene and Julia have always been attentive to what we needed, anticipating and proposing improvements for our needs.

**What do you dislike about R2 Docuo?**

I have no complaints, we have been working on several projects with them and we have no complaints at all, really. We have always had the same person in charge of the projects, so they know us and there's little need to explain things to them.

**What problems is R2 Docuo solving and how is that benefiting you?**

We needed to digitize some processes and R2Docuo has facilitated it for us satisfactorily. We have managed to eliminate a lot of paperwork in the company and especially a lot of paperwork for our clients.

  ### 37. Practice

**Rating:** 3.5/5.0 stars

**Reviewed by:** eva g. | Consultora sênior, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2023

**What do you like best about R2 Docuo?**

The consultant helps to find the best alternative. R2 allows you to know the status of the implemented process at all times.

**What do you dislike about R2 Docuo?**

It does not have a spell checker. It is not very intuitive to use. It requires practice to handle the program with ease.

**What problems is R2 Docuo solving and how is that benefiting you?**

It allows me to automate the process, save time, unify the criteria of all project participants, and have the required documentation organized and tracked.

  ### 38. Easy management and multiple possibilities

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrés L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 23, 2023

**What do you like best about R2 Docuo?**

Possibilities for use, integration, and above all, creation of processes, with various alternatives. Multiple platforms for use. Easy management for processes, notifications, etc. Integration both in the office and with external personnel.

**What do you dislike about R2 Docuo?**

Cannot manage from Android tablet

**What problems is R2 Docuo solving and how is that benefiting you?**

Document management and implementation of processes in the company.

  ### 39. Great document management, but the best is the people behind it

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maitane Z. | Technical Office Engineer , Mid-Market (51-1000 emp.)

**Reviewed Date:** April 11, 2023

**What do you like best about R2 Docuo?**

the extraordinary team that helps a lot during all project phases,  supporting and suggesting. 
The programme is adaptable toalmost any problem

**What do you dislike about R2 Docuo?**

permission are a bit complicated to understand

**What problems is R2 Docuo solving and how is that benefiting you?**

Share documentation with suppliers and customers

  ### 40. Positive experience

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 11, 2023

**What do you like best about R2 Docuo?**

The work done with the R2Docuo team to develop a solution tailored to the organization has been very satisfactory.

**What do you dislike about R2 Docuo?**

At the beginning, it is a somewhat unintuitive tool that requires time to become familiar with it.

**What problems is R2 Docuo solving and how is that benefiting you?**

The objective of implementing R2Docuo in our organization is to improve the preparation and control of management system documentation.

  ### 41. I found the staff to be very patient and the training was very practical

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2023

**What do you like best about R2 Docuo?**

It is always a pleasure to work with the customer service staff

**What do you dislike about R2 Docuo?**

There are times when something stops working properly.

**What problems is R2 Docuo solving and how is that benefiting you?**

contract management

  ### 42. The best system to keep everything organized in your company

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jason C. | Business Finance Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 08, 2019

**What do you like best about R2 Docuo?**

This system is very easy to handle and does not require any complicated adjustments or cumbersome implementations in the company to access the database and have complete information on business performance. This system is versatile and powerful because it has everything in its proper place in order to provide possible solutions for your business in a changing world full of challenges, which has allowed us to organize and manage various types of business models and projects in a unique and very intuitive way.

The technical support team is very professional and attentive, as when problems arise with the software, they are there to solve both the mistakes made and the errors with the system. Using this system allows us to manage various actions, such as the database, vacation management, discrepancies that arise with the client, among other things.

**What do you dislike about R2 Docuo?**

Occasionally, there are sudden system shutdowns with certain errors upon restarting. This was reported by the technical support team and they are working on this situation. Otherwise, I can say that R2docuo is excellent.

**Recommendations to others considering R2 Docuo:**

This system adapts to any type and size of business in a quick and easy way, thus avoiding resistance to change when implementing the software. This is undoubtedly a great help and very timely.

**What problems is R2 Docuo solving and how is that benefiting you?**

Being able to use R2 Docuo has allowed us to work better with clients and to give better treatment to all the data related to each client, thereby streamlining the workflow between the sales department and the warehouse to ensure they remain connected.

  ### 43. Perfect for small to mid companies

**Rating:** 5.0/5.0 stars

**Reviewed by:** Santiago G. | Director de marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 12, 2018

**What do you like best about R2 Docuo?**

The solution is really easy to use and it requires almost no adjustment period for the employees to learn. The file access control is really powerful.

**What do you dislike about R2 Docuo?**

Only thing that could be improved is some minor aspects like drag and drop from R2 to the computer.

**Recommendations to others considering R2 Docuo:**

If you are a small to mid company don´t hesitate to give R2 a trial. The ease in implementation and the workflow capabilities are more than enough for a company willing to centralize documentation and start digging on the document management.

**What problems is R2 Docuo solving and how is that benefiting you?**

We have solved all the neccesities regarding business documentation (from the quotation to the offer) and also the needs for internal information like reports, presentations and archiving.

  ### 44. Operational

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ruben N. | Servicios de TI, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 26, 2018

**What do you like best about R2 Docuo?**

the section on processes since it is very useful for the project that is being carried out and likewise it is very practical and easy to use. It is a mutual benefit since better quality service is provided to our clients and they find their information easily and in a very secure way.

**What do you dislike about R2 Docuo?**

The fact that folders created in the processes cannot be sent or via link means that each document will have to be done individually, which is a bit time-consuming in terms of automating the processes.

**Recommendations to others considering R2 Docuo:**

It is highly recommended due to the ease with which it is used, as they provide many very explicit tutorials and the support is amazing. The uploading of documents is very agile and very fast, and the sending of links is instantaneous since they can also be customized to give a better corporate image to the emails and are very secure. You can add a password and an expiration date to give it more security so that only the designated people can open them. Logins are controlled by the administrators, and the graphical form of the application and the web platform are very user-friendly and provide greater formality and corporate image.

**What problems is R2 Docuo solving and how is that benefiting you?**

Automation of processes, greater communication with users, ease of work, the client is satisfied with the ease and agility of finding their information in one place.

**Official Response from Jorge Ramírez:**

> Thank you very much to you and the Coinsar team for sharing your experience.

I can confirm that the links to folders have been on the R2 Docuo roadmap for some time and that we will very likely see them functioning throughout 2018. Generating links that trigger a change of state is also an item in development. Stay tuned for updates.

Our support and customer service team will be pleased to know that you value the training materials and content positively.

Thank you again and receive a warm greeting.

  ### 45. Implementation of R2Docuo for the control of the Document Process of Purchase Orders

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alejandro L. | Gerente Proyectos ECM, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 26, 2018

**What do you like best about R2 Docuo?**

The ease of implementation and configuration of the System. With no more than 2 hours of training, users were able to use the system. A Documentary Project that usually can last between 1 and 3 months, with R2Docuo took no more than 2 weeks. Users were able to quickly appreciate the benefits of the system and the purchase order approval process decreased from 3 days to a couple of hours.

**What do you dislike about R2 Docuo?**

Perhaps the inclusion of an online document viewer would be a great addition to the product, avoiding the need to download when one wishes to consult the document, without the need for modification.

**Recommendations to others considering R2 Docuo:**

When generating a project with R2Docuo, clearly define the metadata of the documents, the associated workflows, the folder structure you wish to implement, and the templates in Word or Excel. Follow all the R2Docuo tutorials available on the web, which are sufficient for good training.

**What problems is R2 Docuo solving and how is that benefiting you?**

The approval cycle of a purchase order used to take a long time and it was not controlled who had it pending. With R2Docuo, the process was reduced to a couple of hours and at all times it was known who had the pending approval task.

Security with documents increased and the sending of multiple copies by email was avoided. Currently, we can classify the different purchase orders based on our suppliers, vendors, types of purchase orders, values, etc.

We were able to control the rejections of purchase orders, classifying them by types of rejections. The purchase order form is automatically filled with the Meta Data, allowing the standardization of formats, so that all vendors generate the same order template.

The sending of emails was automated, avoiding the responsibility of each user to communicate the actions.

**Official Response from Jorge Ramírez:**

> Thank you very much for sharing your experience Alejandro.

The online document viewing through an HTML viewer has always been a focal point in our roadmap. Although it is honestly not planned to be incorporated in the short term, we are considering alternative solutions such as a possible integration with the native HTML viewing of Microsoft Office 365. Nothing has been decided yet.

We are pleased that you have successfully used R2 Docuo to manage your purchase order process.

Kind regards

  ### 46. Reliable solution and very quick to implement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Alpe G. | Administrador, Accounting, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 15, 2017

**What do you like best about R2 Docuo?**

Its operation is very intuitive, it has very well-prepared explanatory material that helps you at all times in the startup of the application. The procedure to start the workflows is practical, and the option to have an email sent to you in any process is very interesting. The possibility of granting permissions to different user profiles or groups of users is very well designed and is very convenient to apply.

**What do you dislike about R2 Docuo?**

The topic of searches using metadata could be improved to expand search options, and it would also be interesting to have more view options available. Another issue is having the possibility to use the mobile version for devices that use the Android system.

**Recommendations to others considering R2 Docuo:**

Effective solution at a very reasonable price for small businesses starting a digitalization process.

**What problems is R2 Docuo solving and how is that benefiting you?**

Offer a document management service to our office clients. On the other hand, the tool allows organizing all the documentation both generated and received. The implementation of the tool is also allowing us to review all our work procedures in combination with our clients, so we are verifying that we are reducing work times, thereby achieving greater simplicity and efficiency in all the procedures that we already have linked to R2 Docu. Likewise, the ability to manage tasks has allowed us to maintain greater control over time and workloads among the office staff.

**Official Response from Jorge Ramírez:**

> Thank you very much to the Alpe team for your Review.

We are glad that you successfully use R2 Docuo to share files securely.

We take note of your improvement suggestions. We plan to add new quick filtering features in the category view based on metadata in our roadmap. We are also working to have the App available for Android in the first half of 2018.

Thank you for submitting your opinion.

  ### 47. Powerful document management tool but simple to implement and configure

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.)

**Reviewed Date:** April 19, 2018

**What do you like best about R2 Docuo?**

I believe it is a documentation tool that allows you to organize the information you want in a logical way, without the need for large IT developments that involve high time and cost, and that allows people without extensive technical knowledge to be creators and configurators of a system, according to their needs. I would definitely highlight its simplicity, although it has many features that we still don't know 100%. They allow for professional and secure document management. Very important is the support from their customer service, always available and willing to help. They really consider the customer!

**What do you dislike about R2 Docuo?**

From my experience so far, I cannot point out major flaws in the system, perhaps an online viewer or speeding up the way to perform massive downloads or modifications of massive fields according to a specific parameter.

**What problems is R2 Docuo solving and how is that benefiting you?**

In our unit, we are now in a testing phase of the tool, but clearly every day we are seeing its potential and the great opportunity it will be to have a repository of all our communications to clients with a file where all the important characteristics of each document are defined. For a company as large as ours, it is important to have a space where we can quickly and easily locate communications sent to our clients from the different operational units and be able to use standardized templates that make our communicative tone homogeneous and allow for massive changes at specific times. All of this will result in significant time savings.

  ### 48. good, intuitive, productive, with many configuration possibilities.

**Rating:** 4.0/5.0 stars

**Reviewed by:** FELIPE A. | Gerente, Management Consulting, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 20, 2017

**What do you like best about R2 Docuo?**

the possibility of adapting it to my company. 
Affordable cost
and the possibility of making suggestions to make changes.

**What do you dislike about R2 Docuo?**

at the time of working in the day to day that every time you want to attach or cear some document you have to use the previous step of first downloading it in the local team ....

**Recommendations to others considering R2 Docuo:**

good product ... you get a lot of performance ... and with. personalized

**What problems is R2 Docuo solving and how is that benefiting you?**

at this time the venficios are all since my company worked with a local server and has nothing to do with working in the cloud .... because you have to adapt to another way of working with documents and when saving files.

  ### 49. PURE CLOUD STORAGE AND MUCH MORE

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gonzalo A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 14, 2017

**What do you like best about R2 Docuo?**

The best part is the security it offers, both in data storage and in the ability to digitally sign information using the digital certificate. Equally important is the ability to generate process flows over the stored information.

**What do you dislike about R2 Docuo?**

I like everything it is capable of doing, but if I were to miss something, it would be the app for Android.

**Recommendations to others considering R2 Docuo:**

If what you are looking for is to keep your data safe and accessible from any internet connection, and you also want to take it a step further and get more out of the information, this is your software.

**What problems is R2 Docuo solving and how is that benefiting you?**

R2docuo solved the problems of accessing information from different points while ensuring the safeguarding of that information.

**Official Response from Jorge Ramírez:**

> Thank you for your review Gonzalo,

We have taken note of your comments. The application for Android mobiles is planned and we are working on it.

Kind regards

  ### 50. Offering what customers really want

**Rating:** 4.5/5.0 stars

**Reviewed by:** Silvia S. | Documentalista, E-Learning, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 29, 2017

**What do you like best about R2 Docuo?**

R2 Docuo gives you knowledge of what your customers need by telling you what products or services your customers were interested in, asked for or already bought. You also know what problems they had before, and whether they were happy with the solutions you offered them.

**What do you dislike about R2 Docuo?**

Software does not work on Mac, so I need to have Windows and Parallels Desktop around.

**Recommendations to others considering R2 Docuo:**

Upgrade for Mac owners.

**What problems is R2 Docuo solving and how is that benefiting you?**

Management of business processes and automation of administrative processes: workflow.

**Official Response from Jorge Ramírez:**

> Thank you for your review Silvia.

We are glad yo know you are getting value from R2 Docuo. 

We know that Mac users don't have a desktop application available. Althought that point is in our roadmap to have one in the future, it will not be in the short term, nevertheless I note up your feedback on it. 

However we are working hard in the R2 Docuo web portal for it to have almost as much features as the desktop app in the near future always ensuring 100% compatibility with Safari in Apple environments. This together with our iOS App are our main forward lines now for the Apple users.

Regards!




## R2 Docuo Discussions
  - [What is R2 Docuo used for?](https://www.g2.com/discussions/what-is-r2-docuo-used-for)

- [View R2 Docuo pricing details and edition comparison](https://www.g2.com/products/r2-docuo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-31+12%3A28%3A19+-0500&secure%5Bsession_id%5D=9fc8e4cd-d2b9-453e-8337-6788c0f7535a&secure%5Btoken%5D=5040d264620c5c17f4621ff16822d70740c2a7f7c9e9bd95f28aa496ec26571a&format=llm_user)
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## R2 Docuo Features
**File Management**
- Device Syncing
- Web Interface
- File Type Support
- Search
- Mobile Apps

**Contract Management Platform Features**
- Contract Creation
- Contract Templates
- Contract Editing
- Contract Attachments
- Contract Collaboration
- Approval Process
- Notifications & Reminders
- Contract Database
- Integrations / APIs
- Reporting & Dashboards

**Setup**
- Activities
- Flows
- Dependencies
- Notifications

**Data Sources**
- Software
- Spreadsheets

**Generation**
- Templates
- Automation
- Branding

**Contract Creation & Management**
- Contract Creation
- Contract Templates
- Contract Editing
- Contract Attachments

**Data Management**
- Document Identification
- Workflows
- Version Control

**Agentic AI - Enterprise Content Management (ECM)**
- Autonomous Task Execution
- Natural Language Interaction
- Decision Making

**Agentic AI - Cloud Content Collaboration**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction

**Collaboration**
- File following
- File Sharing
- Change Tracking / Audit Logs

**Management**
- Updates
- Audit Trail
- Integration

**Collaboration**
- Contract Collaboration
- Approval Process

**Dashboards**
- Resource-based Reports
- Data Visualization and Analysis
- Quality-Based Reports
- Automated Dashboards

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Administration**
- User and Role Management
- Policies and Controls
- Security

**Delivery**
- Workflow
- Batch

**Other Platform Features**
- Notifications & Reminders
- Contract Database
- Contract Compliance
- Integrations / APIs
- E-Signature

**Collaboration**
- Change Tracking
- Simultaneous Access
- File Sharing
- Commenting on Documents

**Generative AI**
- AI Text Generation

**Agentic AI - Contract Management**
- Autonomous Task Execution

**Platform**
- Performance and Reliability
- Reporting and Auditing
- System of Record Integration
- APIs

**Contract Data**
- Reporting & Dashboards
- Advanced Contract Analytics

**Security**
- Authorization
- QR Code
- Updates on Files

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Image-to-Text

**Agentic AI - Workflow Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Document Generation**
- Autonomous Task Execution

**Agentic AI - Contract Lifecycle Management (CLM)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**File Management**
- File Type Support
- Metadata
- OCR Scanning
- Versioning
- Collaboration
- Document Assembly
- Form Creation
- Portals and Sites
- Disposition
- Search
- Web Interface
- Mobile Apps

**Workflow**
- Process Automation
- Conditions
- Activities
- Records Management
- Case Management

**Platform**
- Internationalization
- Performance and Reliability
- Reporting and Auditing
- System of Record Integration
- APIs

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