# Qwaiting Reviews **Vendor:** Shrivra **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 7 ## About Qwaiting Qwaiting is a leading SaaS-focused queue management software that helps industries deliver faster, smarter, and more personalized experiences. Designed for enterprises and growing businesses, Qwaiting replaces frustration with freedom. It lets customers check in virtually, wait remotely, and get served seamlessly, while giving organizations real-time visibility into operations, staff performance, and customer flow. From retail and healthcare to government offices and banks, Qwaiting helps businesses increase service efficiency, boost satisfaction, and turn waiting time into engagement time. With intuitive setup, multi-location management, and predictive data insights, Qwaiting integrates effortlessly into your daily operations and brand experience. Trusted globally by leaders like DHL Express, Skechers, Singtel, the Ministry of Health Singapore, and Changi Airport, Qwaiting empowers organizations to move from managing queues to mastering customer experiences. Start your transformation today with a free 14-day trial. No credit card required. ## Qwaiting Pros & Cons **What users like:** - Users love the **ease of use** of Qwaiting, streamlining appointment management and enhancing operational efficiency effortlessly. (3 reviews) - Users commend the **easy setup** of Qwaiting, enjoying a quick onboarding that streamlines their appointment management. (2 reviews) - Users commend **Qwaiting's appointment management** , praising its seamless automation and reduction of customer no-shows. (1 reviews) - Users love the **automatic scheduling** feature of Qwaiting, enhancing efficiency and reducing no-shows in appointment management. (1 reviews) - Users celebrate the **automation efficiency** of Qwaiting, streamlining bookings and reducing no-shows effortlessly. (1 reviews) - Calendar Integration (1 reviews) - Customer Support (1 reviews) - Customization (1 reviews) - Easy Scheduling (1 reviews) - Users appreciate the **helpful messaging features** of Qwaiting, enhancing team communication and streamlining the recruitment process. (1 reviews) **What users dislike:** - Users find the **limited customization** options of Qwaiting restricts their ability to tailor the product to their needs. (1 reviews) - Users find the **mobile experience cumbersome** , with long delays when managing appointments and interviews on Qwaiting. (1 reviews) ## Qwaiting Reviews ### 1. Easy, Straightforward to Use, with Helpful Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lavaughn . | Manager, Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Qwaiting?** What I appreciate most about Qwaiting is how easy and straightforward it is to use, along with the helpful technical support. **What do you dislike about Qwaiting?** Nothing comes to mind at this time. It is working as expected **What problems is Qwaiting solving and how is that benefiting you?** We’re able to monitor how long it takes to serve a client, as well as how long it takes for a CSR to meet with a client. ### 2. Effortless Appointment Management with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Emmy M. **Reviewed Date:** November 24, 2025 **What do you like best about Qwaiting?** I love how Qwaiting has transformed the way I manage my Aesthetic clinic by automating bookings, which allows me to handle walk-ins and online appointments seamlessly and without hassle. The software's ability to send automated reminders to clients before their sessions has significantly reduced my customer no-show rate, keeping my clients informed and engaged. I also appreciate how Qwaiting integrates effortlessly with my existing staff attendance system and billing software, creating a cohesive workflow that enhances my operational efficiency. The initial setup process was impressively easy, with the team deploying the software within minutes to ensure a fast onboarding experience. This efficiency in setup and operation, combined with its customization and integration features, makes it deserving of a perfect recommendation score from me. I wholeheartedly recommend Qwaiting to anyone dealing with appointment and billing issues, deserving a big 10/10 from my perspective. **What do you dislike about Qwaiting?** It worked well for me. I don't have any issues **What problems is Qwaiting solving and how is that benefiting you?** I use Qwaiting to automate bookings, manage walk-ins and online appointments smoothly, and reduce no-shows with automated client reminders, while easily integrating with my attendance and billing systems. ### 3. My review for Qwaiting **Rating:** 4.0/5.0 stars **Reviewed by:** Satish v. | US IT Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Qwaiting?** Qwaiting is to run appointments for the walkin interview, user interface is not bad, it reduces waiting time by generating the token system with less clicks, sms notification is really helpful for our team for easy access at the front desk, tokens are issued for everyone digitally which makes recruitment process easy **What do you dislike about Qwaiting?** mobile version could have been made easy it takes long time while managing the appointments and interviews, managing through mobile is not easy takes long time browsing **What problems is Qwaiting solving and how is that benefiting you?** issuing of tokens for the interviews has made hassle free which solves the crowding issues, it takes long time managing everything manual with the help of qwaiting the process has been made easy ### 4. This product has changed how I manage my angry customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Qwaiting?** Easy and intuative interface makes it easy to use. **What do you dislike about Qwaiting?** It does not offer a lot of customiziability. **What problems is Qwaiting solving and how is that benefiting you?** I am running an online VPN service I want my customers to reach out to me in an orderly manner. ### 5. Simple and Efficient for Managing Customer Queues **Rating:** 5.0/5.0 stars **Reviewed by:** Jyoti P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Qwaiting?** It allows customers to join a virtual queue using their smartphones and receive real-time updates about their wait time, which can help reduce frustration and increase customer satisfaction. **What do you dislike about Qwaiting?** Till now, I haven't faced any issues. It's great software. Highly Recommended. **What problems is Qwaiting solving and how is that benefiting you?** One of the main problems Qwaiting is solving is long wait times. By allowing customers to join a virtual queue and receive real-time updates about their wait time, it helps reduce frustration and improve the overall customer experience. This can lead to increased customer satisfaction and loyalty, which is beneficial for businesses. Qwaiting also helps businesses manage their queues more efficiently, which can save them time and money. By providing valuable data and analytics, Qwaiting can help businesses optimize their operations, identify bottlenecks, and make informed decisions about staffing and resource allocation. Overall, Qwaiting is helping businesses improve their customer service and streamline their operations, which can lead to increased profitability and growth. ### 6. Best Queuing Software With Advanced Features **Rating:** 5.0/5.0 stars **Reviewed by:** Amita S. | Business Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Qwaiting?** Qwaiting is the best queuing software available in the market. It helps us to reduce customer waiting time and significantly affects staff productivity. Very easy to operate. **What do you dislike about Qwaiting?** Till now, I don't find any difficulty while using this queuing software. **What problems is Qwaiting solving and how is that benefiting you?** As I wrote, it helps us in reducing customer waiting time. With the Remote Management feature, we can manage our business from anywhere. ### 7. Impressed With All The Features Of This Software!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Qwaiting?** Qwaiting provides the best queue management software for managing customers' queues very efficiently. I just want to say that it is very easy to understand for using on daily basis. Very impressed with all its features. **What do you dislike about Qwaiting?** I didn't find any negative thing about this software. **What problems is Qwaiting solving and how is that benefiting you?** It is very helpful for managing long queues and boosting the customer experience as well. ## Qwaiting Discussions - [What is Qwaiting used for?](https://www.g2.com/discussions/what-is-qwaiting-used-for) - [View Qwaiting pricing details and edition comparison](https://www.g2.com/products/qwaiting/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+03%3A54%3A54+-0500&secure%5Bsession_id%5D=20e3d766-2636-4212-b6b2-0d7392173f62&secure%5Btoken%5D=c779fe0875c1abbeb536e9438778d13638c020a6f9a3565709c800d789b09ade&format=llm_user) ## Qwaiting Features **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top Qwaiting Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (317 reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - 4.6/5.0 (5,506 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,899 reviews)