What do you like best about Quorum?
Issue management and the ability to consolodate communications, contacts, bills, etc. into issue areas. I do appreciate the online support feature which is a convenient click away. A majority of the folks I interact with in customer support have been very professional (and patient) and have helped me to get from point a to b, which I greatly appreciate. Review collected by and hosted on G2.com.
What do you dislike about Quorum?
The interface and certain features in the system appear unclear from my perspective, such as the inability to manually (and easily) solve for duplicate contacts in the system. Quorum's automated feature doesn't work well in that regard, so making customers 100% reliant on said automated feature doesn't make sense.
Another feature which I find confusing (and perhaps this is due to the lack of understand) - Tracking boards versus alert management. There are several people in my department that have spent entirely too much time trying to differentiate the purpose of these two features under the tracking option.
Another area include the grassroots capabilities. Some areas of the process seem antiquated. For instance, not having the option to setup grassroots alerts targeting specific lawmakers without tying constituents into the process. I get that's how it's generally done and I appreciate the significance of lawmakers hearing from constituents - however, there are times where you may need the flexibility to move outside of engaging the typical constuent body.
Another limitation is the absence of options for volunteers to choose from multiple letter versions, limiting variety in campaigns.
Last but not least, I'm still up in the air on the redesign of the dashboard. For people in charge of GR for their organizations, generally, all facets of GR and advocacy are a priority. Forcing users to prioritize and to only select from certain areas doesn't really work for folks in this position.
This may all tie into coaching/onboarding: as a newer employee to the organization and head of the department that utilizes Quorum, I wasn't really satisfied with the onboarding/coaching of Quorum. Given some of the complexities and capabilities with the software, there really should be more indepth coaching. Review collected by and hosted on G2.com.