The integration of the auto-text feature when I receive a voicemail is great. Review collected by and hosted on G2.com.

The contact and inbox management features could be more intuitive for solo operators. As a small agency user, I'd love to see better filtering and a simpler way to manage multiple client inboxes without extra friction. Review collected by and hosted on G2.com.

Finally: A system that offers exactly what a small business needs, without the expense of Verizon, AT&T, and other corporations Review collected by and hosted on G2.com.

Slow phone number porting (it takes 5-7 days) Review collected by and hosted on G2.com.

Quo has been the perfect solution to our needs for a VoIP line while traveling the world for business, life, and fun. It has worked since day one, with zero issues or complications. Oftentimes, products malfunction when used in certain countries, and that has never been the experience. We primarily use it for calls and a few texts, and it always works. The integration process was so simple and straightforward as well. And support has always been quick to help if any questions arise. It just works! Review collected by and hosted on G2.com.

There isn't anything I can think of that I dislike. Any issues have been user-related rather than product-related. Review collected by and hosted on G2.com.

Call transcriptions and summarizations are incredible. Sona is a fantastic light weight virtual receptionist, and Quo has pretty great API support (easy for AI agents to connect via MCP). The service was so good that I ported my personal number as well. Review collected by and hosted on G2.com.

There are a few edge case APIs that I would like to see (API access to MMS attachments), but it's a pretty minor point. On the whole I find the service amazing. Review collected by and hosted on G2.com.

I recently switched to Quo to replace my Verizon One Talk service. I couldn't be happier with the switch. It is far easier to use, sound quality on the calls are better, texting features are better and overall so much better and happier than when I was with Verizon's One Talk. Highly recommend this app to anyone who needs multiple people to help with calls and texts. Review collected by and hosted on G2.com.

cost is great unless you have more than 3 users then it is a little more expensive. Review collected by and hosted on G2.com.

I can't think of anything I like. The customer service was polite to your face, but didn't actually help you.... Review collected by and hosted on G2.com.

After 2 failed attempts to register for A2P, requested port to Verizon/refund

(0) 5.27 Requested port/refund

(1) 5.28 Port form received/completed/approved

(2) 5.29 Port complete by new carrier

(9) 6.05 Port complete by Quo/Refund request forwarded to refund department

(12) 6.08 Invoice requested by refund dept/sent

(15) 6.11 Refund received for wrong amount, which they told me prior I could not get refunded.

(16) 6.12 Waited to confirm amount pending was final amount. Emailed for status on prorated refund of original subscription.

(20) 6.16 Received confusing response, replied for specific clarity needed/not received, and that matter is finalized within 25-30 days from original request. Because this went from bad to ridiculous fast.

(23) 6.19 Quo replied asking for invoice already sent again

(25) 6.21 I resent, embedded and attached

(29) 6.24 Quo requested payment method charge line picture, or method type and last 4 of card number. Sent both same day. Also shared:

Today is day 29 from original refund request date. If this final action doesn't trigger a refund in process without any further info needed from me, in addition to sharing a review with the days/dates of this drawn out action, I will also reach out to the BBB.

(34) 6.29 Quo appeared confused about refund requested. Replied with polite but strong request for full refund. Placing reviews online to help others avoid this future. Review collected by and hosted on G2.com.

It’s easy to use and has modern features. The browser version, the PC/Mac app, and the mobile app all work well. I also really like the AI summary, virtual assistant, and call routing features. Integration into my business platform was fast and easy. The support team is very responsive and helpful. Pricing seems to be in-line with other value competitors. Review collected by and hosted on G2.com.

Larger number selection would be nice, but the port-in process is quick and easy. Review collected by and hosted on G2.com.

I have experience with a couple of these tools, and Quo is the best so far. Easy to use. Easy to figure out features I haven't used yet. Support when you need it. Zero complaints to date. Review collected by and hosted on G2.com.

Nothing? I don't think I have any legitimate complaints. Review collected by and hosted on G2.com.

The way you can "map" the phone call with Sona. I think this one was very useful and super easy to navigate. Im not sure if the response speed directly depends on your internet/ cell phone provider, but sometimes it was very slow; Other times it was fast.

Price-wise is a good value and investment.

The way you can write/ create what you want Sona to say is pretty cool. Still need to familiarize her with our website, but otherwise no complaints.

I had issues with my account/ billing but all has been sorted out.

Still need to see how its going to integrate with HubSpot, so no feedback on this part yet. Review collected by and hosted on G2.com.

I would like to see more integrations. For example, we use Brevo for mass e-blasts so it would be good if these two could connect and be tracked. Review collected by and hosted on G2.com.

It's perfect for our business. We have four managers who work with the company phone system; all four use the app on their Smartphones. Our call and SMS volume is light -- perhaps 20 - 30 calls and texts in and out. Love how the Contacts look. We don't use all the features, but it's perfect for us. Review collected by and hosted on G2.com.

Uploading about 900 contacts was not easy. The info in the Help section about how to upload a CSV file was incorrect, and there was a of frustration. But, eight failed upload attempts, two live chats, an email exchange, and working with Nina in Tech Support, we finally figured it out. Once we had the formulas right, uploading the contacts took about 30 seconds. Review collected by and hosted on G2.com.