It is super easy to use and understand. All of my team were able to download it and figure it out with less than 5 questions, even those who have no tech understandings. It was super easy to have our number moved over with only 1 quick question to customer service, who was super kind and easy to talk with, and the system integrated into our day to day very easily. It has great features, a easy to use app and desktop and excellent connectivity (no dropped calls or missed text messages). Review collected by and hosted on G2.com.

Only thing we think is missing is the abilityto have a group chat with team membbers. Right now you can chat one on one, or in a thread, but not as a group chhat on the team page. Review collected by and hosted on G2.com.

It's cloud based, we are able to text our customers easily and anyone of our team members can make or take phone calls. Review collected by and hosted on G2.com.

You cannot edit text messages to a client once they are sent, like an iPhone. Review collected by and hosted on G2.com.

I like that it allows me to answer calls and respond to messages anytime and anywhere. Review collected by and hosted on G2.com.

Once you send a message to someone you are unable to edit or unsend the message. Review collected by and hosted on G2.com.

As an American entrepreneur running businesses overseas—OpenPhone solves several common pain points. Maintaining a U.S. business presence, team collaboration, avoiding high fees for calling and texting. Most of all, they make all that work with a super clean UI. Review collected by and hosted on G2.com.

No 2fa for bank verification is a huge drawback. Review collected by and hosted on G2.com.

I started with the lowest tier plan and have since upgraded to the Scale subscription. As my business grew, OpenPhone kept up with my needs seamlessly, whether it was adding new numbers, integrating with the API, setting up a phone menu, or managing text messaging. Today, I can run my entire business from OpenPhone alone, efficiently tagging and filtering clients to stay organized.

I love that it runs on both web and desktop. I personally prefer the web version for its speed. The mobile app is just as reliable and keeps me connected on the go.

In the early days, I experienced some call failures and clarity issues, but OpenPhone addressed those quickly. Now, I can make calls from anywhere without interruptions.

Customer support is no joke. They have been incredible from day one, regardless of the plan you choose. No question is too small, and they always respond with detail and care.

What ultimately convinced me to upgrade to the Scale plan? OpenPhone simply works. They offer everything you need to grow, and if you are just starting out, I highly recommend beginning with their lowest tier plan. They will help you tailor the service to your needs, ensuring you have everything necessary to get started and scale when you are ready.

Note, I've been with them since September 30, 2021 - time flies but I'm enjoying OpenPhone. Review collected by and hosted on G2.com.

I am not a tech person, so the Make integration and API have been extremely helpful. However, I still struggle with webhooks, and while OpenPhone is actively building better tools, it would be great to have more support in this area.

One thing I would really appreciate is the ability to hire an OpenPhone tech expert for a one-time setup, specifically for non-technical users like myself. Even better, a way to integrate with third-party services that offer setup assistance could make this process much smoother.

There are also a few features I would love to see added:

The ability to send voice messages to clients for special occasions like birthdays

A better way to send digital e-thank you cards that actually appear in the message thread when tested.

The option to create groups within my inbox for better organization and bulk texting.

Expanded filtering options beyond just tags and company. I would love the ability to filter by any property within a contact’s information.

That said, OpenPhone already does more than enough as a phone system, and I am not complaining. There is always room for improvement, and I am excited to see how they continue to evolve. Review collected by and hosted on G2.com.

Very easy to navigate and easy settings in app Review collected by and hosted on G2.com.

Not having the exact features of android or iPhone Review collected by and hosted on G2.com.

Openphone has delivered well on all the features they advertise. It's really centralized all our communication with customers and all our different staff/departments. The call transcript feature is particularly useful and works extremely well. The AI feature that provides call summaries is fantastic. All my office staff love what it does and besides a few hiccups every once in a while with the desktop app, it runs well and is a stable platform. It's almost everything we'd need. A few key features we'd really like to see implemented would be;

1). The ability to upload our own "on hold audio" for callers placed on hold.

2). The ability to setup and designate certain dates that our company is closed (I.e. holidays) allowing the system to automatically set our business hours as closed with it's own VM recording. Currently there is no way to setup holidays and you're limited to just manually setting specific days of the week as either closed or open.

3). Allowing employees to be managers/users of certain phone numbers but with the ability to opt out of receiving all the text and call notifications that come through. We have staff that need to use or check our main phone numbers on occasion however, the current system forces all of them to get push notifications for every text, missed call, or voicemail even when they are not set in the call order for that particular phone number.

Overall we are very happy with the service, and if the above mentioned features were to be implemented, openphone would pretty much be solidified as our forever VoIP provider. We'd have little to no reason to consider anything else which, when clients feel that way, is the holy grail for any business. Review collected by and hosted on G2.com.

Cost is a bit high as you scale the amount of users. Missing a few really valuable features that wouldn't be hard to implement from a development standpoint. Review collected by and hosted on G2.com.

OpenPhone made it ridiculously easy to port my number and get SMS working. I use it daily for client communication, and it’s been rock-solid with both calls and texts. The clean interface and fast setup were ideal. Best of all, the SMS functionality helps me stay in compliance, which is a must-have for my practice. Review collected by and hosted on G2.com.

I wish OpenPhone included lightweight video conferencing so I could replace Zoom — would love to keep everything under one roof. Also, I’ve noticed that audio settings occasionally reset to Microsoft defaults after updates or reboots. It’s minor, but a sticky setting would be a nice touch. Minor issues though. Review collected by and hosted on G2.com.

The quality of the phone call and number display. Review collected by and hosted on G2.com.

They don't do power dialler for longer list. Review collected by and hosted on G2.com.

I really like how simple it is to set up and start using OpenPhone. The interface is clean, intuitive, and it feels designed for modern businesses. It helps me separate personal and business communication while keeping everything in one app. The call quality is solid and the ability to manage multiple numbers from the same dashboard is a big plus. Review collected by and hosted on G2.com.

“Sometimes the integrations with other tools could be expanded, and there are occasional small delays with notifications. It’s not a major issue, but adding more advanced features would make it even stronger. Review collected by and hosted on G2.com.