Openphone now Quo is User friendly and can be easily accessed through browser without the need to download the app. Review collected by and hosted on G2.com.

When I was with Openphone, they have the call recording included in the app now you have to purchase it separately/upgrade your plan. In addition the cost. Review collected by and hosted on G2.com.

I really like how the system gives callers clear dial options and tells them which number to press to reach the right department. Even better, it displays on your phone what option they selected, so you instantly know the reason for their call before picking up. Review collected by and hosted on G2.com.

I wish it had an option to send out a text bulk. Review collected by and hosted on G2.com.

I really appreciate how clean and intuitive Quo is to use. The straightforward layout makes navigation effortless, the search function responds immediately, and I can quickly locate any text or conversation I’m looking for. Review collected by and hosted on G2.com.

Not much to complain about, but I wish it ran a bit faster and had more filtering options when searching. Review collected by and hosted on G2.com.

Minimal learning curve for new users and beginners Review collected by and hosted on G2.com.

Limited filtering options in call logs and analytics Review collected by and hosted on G2.com.

The interface is very intuitive and simple, which is a huge plus over some of the other VOIP platforms that are designed for larger businesses that probably have a full time administrator who manages these types of things.

The messaging and phone tracking directly with contacts is also great, as it allows the team to see communication history with our customers and partners.

The cross platform integrations are also quite nice, which allow us to optimize workflow with our other project platforms without a lot of duplicated work.

The customer support has been helpful thus far in simplifying the transition to OpenPhone. Review collected by and hosted on G2.com.

Currently, my biggest frustration is the lack of ability to search within Contacts by contact properties and assign Contacts to multiple groups without having to duplicate that contact in the process. We intend to use OpenPhone for direct communication with our customers but also bulk message distinct groups of our customers when appropriate (i.e. system updates and other important notifications that affect only that specific customer group). For the time being, I am having to develop a work around for this, but knowing how these database backends are built, this should not be an overly complicated feature to improve on for them. Hoping they take this to heart and see the value in a more featured search/filter/grouping Contacts function. Review collected by and hosted on G2.com.

Our experience with this phone service has been excellent. The collaboration features make it easy for our team to work together, route calls, and share context so nothing falls through the cracks. It helps us respond quickly and consistently, which our clients really appreciate. Review collected by and hosted on G2.com.

There is currently no feature that lets you filter for "spam likely" calls except for blocking individual numbers. But that may change in the future. Review collected by and hosted on G2.com.

OpenPhone, in my opinion, has the best interface and user experience in this vertical. Review collected by and hosted on G2.com.

I wish they offered a fax feature. I currently use another service for that. Review collected by and hosted on G2.com.

good product and attentive customer strive. Review collected by and hosted on G2.com.

It lacked Sms from some banks I need it to work with, hopefully one day it will continue to improve coverage I would happily switch back Review collected by and hosted on G2.com.

That it summarizes the calls for you making it easier to find the information when needed. Review collected by and hosted on G2.com.

That I am not able to add a random number to a conversation as it only allows me to add people already in my phone list with a name Review collected by and hosted on G2.com.

Simple to use. I like that all calls and texts are in the same log. Review collected by and hosted on G2.com.

Wish I could batch text without it being a group text Review collected by and hosted on G2.com.