--- title: Quiq Reviews meta\_title: 'Quiq Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how Quiq works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Quiq Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Quiq but has limited features. Are you part of the Quiq team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: \* AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. \* AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. \* A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. \* AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. \* AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options. * * * Seller [Quiq, Inc.](https://www.g2.com/sellers/quiq-inc) Discussions [Quiq Community](https://www.g2.com/products/quiq/discuss) Languages Supported German, English, French, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian Solution Type All-in-One Overview by Lauren Winder Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/quiq/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/quiq/competitors/alternatives) ## User Insights Average based on 45 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Quiq Integrations (6) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp Email Marketing ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP ECC ](https://www.g2.com/products/sap-ecc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") EE Verified User in Entertainment Enterprise (\> 1000 emp.) 2/18/2026 "Quiq Has Been a Best‑in‑Class Partner" 5/5 What do you like best about Quiq? Quiq’s technology and team consistently exceed expectations. From day one, the platform stood out as a strong fit for our operating model, especially due to its flexible pricing structure. Moving away from painful per seat pricing, common with many other platforms, was a game changer for us as a BPO supporting multiple brands and fluctuating volumes. Both the customer experience and agent experience far outperform comparable platforms we’ve used. The interface is intuitive, reliable, and easy for agents to adopt quickly, which directly translates to better outcomes for our clients and their customers. Beyond the technology, the partnership itself is outstanding. Quiq’s support team is fast, knowledgeable, and easy to work with. When issues or questions arise, responses are timely and solutions are practical. Their sales and account teams are equally impressive, highly responsive, proactive, and genuinely invested in our success. They consistently go above and beyond to ensure each implementation is smooth and successful, no matter the brand or vertical. Review collected by and hosted on G2.com. What do you dislike about Quiq? There is nothing to dislike. We have been happy with all aspects of this partnership. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? When our agents moved to working from home, Quiqs tools helped us not only maintain our level of agent utilization and quality, but actually improve it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 2/10/2026 "Great Product Roadmap and an Exceptional Team That Makes the Magic Happen" 5/5 What do you like best about Quiq? The product and roadmap is great, but the people are the true magic behind this tool. They are dedicated to translating the backend to business users with supplemental information if you want to zoom in further. The product itself has helped us contain nearly 50% of conversations simply based on the content we have. Review collected by and hosted on G2.com. What do you dislike about Quiq? Learning curve can be steep for business users, but this is less product specific and more industry related to the type of product it is. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? Helping us serve our customers in real time via chat (and voice next) without having to wait to connect with a human, helps improve the search functionality (to supply answers based on help content previously unfound/unhelpful), helps improve the overall vision on content effectiveness. Gain insights into what is coming through the pipeline/queues to prep our advisors - should assisted support be needed, there are summaries and tags auto-applied to the conversation to empoer the human with info that usually takes several minutes to collect. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TM Tommy M. Mid-Market (51-1000 emp.) 2/6/2026 "Quiq AI has been a highly responsive partner with strong agentic AI expertise" 5/5 What do you like best about Quiq? Quiq AI has proven to be a highly responsive and collaborative partner, consistently providing timely support and strategic guidance throughout our engagement. Their team demonstrates strong expertise in agentic AI and conversational design, which has been instrumental in improving both chat and voice experiences. Since partnering with Quiq, our chat resolution rate has increased by 20 percentage points. The implementation of Quiq’s Intelligent Virtual Assistant (IVA) for call routing has reduced transfer rates, and the recent introduction of self-service capabilities is already containing approximately 1% of total contact volume. Quiq’s combination of technical knowledge, responsiveness, and results-driven execution has delivered measurable improvements to customer experience and operational efficiency. Review collected by and hosted on G2.com. What do you dislike about Quiq? We do not have any material concerns at this time; as the partnership matures, we look forward to continued innovation and expanded capabilities. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? Quiq addresses challenges such as inefficient contact routing, low chat resolution, and limited self-service capabilities by applying agentic AI across both chat and voice. This leads to higher resolution rates, fewer transfers, earlier containment of customer inquiries, and an overall improvement in customer experience and operational efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 2/17/2026 "Flexible AI Studio with Simple Prompt Engineering and Comprehensive Reporting" 5/5 What do you like best about Quiq? AI Studio has great capabilities and is incredibly flexible. Visual interface for prompt engineering is simple, and code functionality makes it easy to implement other functions, prompts, API calls, etc. Reporting side is comprehensive and allows us to see all kinds of metrics for different AI agents, human agents, queues, etc. with different views, graphs, cards, and breakdowns. Review collected by and hosted on G2.com. What do you dislike about Quiq? Reporting for a timeframe greater than ~30 days is cumbersome - can only select a limited date window. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? On the customer-facing side, we're getting immense value from our AI agent being able to answer frequent customer questions, fielding and resolving a lot of inbound conversations and giving us greater staffing flexibility via solid AI resolution. Internally, we're able to use AI Studio to leverage our API library to build tools for greater agent efficiency and conversation QA. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Eugen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eugen M.") EM Eugen M. Mid-Market (51-1000 emp.) 2/23/2026 "Continuously Expanding Features with Fast, Collaborative Support" 5/5 What do you like best about Quiq? Continuous expansion of the feature portfolio; fast TAT on support; collaborative response to feature requests Review collected by and hosted on G2.com. What do you dislike about Quiq? I guess it's the flip side of the continuous expansion - more governance is needed which sometimes leads to longer waiting times on execution. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? Contact Centre Agent and Customer Assistance - an easy to use platform with many features supporting our Contact centre and customers; The main benefit is the simple and straight-forward admin and design interface (internal and customer facing), as well as the intuitive functionality. One of the main challenges it helped us overcome was the AI / Bot design - with previous solutions, we needed to invest in any customisation, whereas with Quiq I can do most of the updates by myself, leading to faster implementations and enhancements to our agents and customers journeys. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 2/17/2026 "A Nimble, Progressive CX Partner That Feels Truly Collaborative" 5/5 What do you like best about Quiq? They’re a nimble company with a progressive approach to CX. I see them as a true partner, not just another supplier, which makes working with them feel more collaborative and aligned. Review collected by and hosted on G2.com. What do you dislike about Quiq? Because of their size, their resources can sometimes get stretched thin, which may lead to minor delays. That said, it hasn’t been a major concern for us; over time we’ve seen steady improvement, and we expect that trend to continue. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? We use them today to support digital self-service in our digital channel. They’ve helped us avoid increasing our human footprint by enabling us to do more with the same level of human resources. As we’ve expanded as a brand, this has also helped us avoid taking on additional costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BB BN B. ChatBot Quality Coordinator Mid-Market (51-1000 emp.) 2/6/2026 "Impact-Based Prioritization and a Flexible, Ever-Improving System" 4.5/5 What do you like best about Quiq? I like the prioritization from Quiq to tackle things from a level of impact perspective and the ability to continually improve their system to allow for fluidity. Review collected by and hosted on G2.com. What do you dislike about Quiq? I don’t dislike Quiq, but my main feedback is that the turnaround time for ticket processing could be improved. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? Quiq is helping us deflect low-effort contacts, reduce our overall costs, and cut down on unnecessary agent interactions when intervention isn’t needed. Overall, this lets us focus on customer experiences rather than miniscule tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jake H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake H.") JH Jake H. Sr Manager Customer Solutions Mid-Market (51-1000 emp.) 2/2/2026 "Seamless Omni-channel Support & Apple Messaging Integration" 5/5 What do you like best about Quiq? Quiq has transformed our customer support by providing truly unified omnichannel messaging. The Apple Messages for Business integration allows us to meet our members on their preferred platform. The interface is intuitive, making it easy for our agents to manage conversations across multiple channels from one place. Review collected by and hosted on G2.com. What do you dislike about Quiq? While Quiq is robust overall, there's a slight learning curve for some of the more advanced features initially. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? Quiq solved our fragmented customer communication challenge by consolidating Apple Messages, SMS, web chat, and other channels into one platform. This has dramatically reduced response times and eliminated the confusion of managing multiple support tools. Our agents are more efficient, members receive faster responses, and we've seen measurable improvements in CSAT. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") EC Verified User in Computer Games Enterprise (\> 1000 emp.) 8/18/2020 "Quiq Is An Agile AI Leader" 5/5 What do you like best about Quiq? Quiq was started by folks that worked for Right Now, hence Oracle Service Cloud, therefore they integrate very well with our technology stack. They retain this startup mentality when approaching the new world of AI development. Review collected by and hosted on G2.com. What do you dislike about Quiq? As an international company, we would like to see more non-English language support. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? Quiq is very agile and innovative in the AI space. Their technology allows us to automatically process tickets that used to require an agent to resolve. This has increased our ticket throughput without the need to hire additional staff Review collected by and hosted on G2.com. Show More Response from Marciela Ross of Quiq [Editedit](https://www.g2.com/survey_responses/quiq-review-4347505/official_response/edit) Please note that the web chat UI supports localization. We have customers who support dozens of languages. The agent-facing user interface is currently available only in English; however, Quiq is evaluating automatic translation services between agents and customers. This work is still in the design phase but is part of our mid-term roadmap. Please reach out to your sales rep for more information. 2/26/2026 Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 2/15/2026 "Quiq Has Been a Great Partner and Solution" 4.5/5 What do you like best about Quiq? Quiq has been a great partner and platform to work with. We have deployed Quiq on behalf of several of our customers and has been a smooth and seamless setup each time Review collected by and hosted on G2.com. What do you dislike about Quiq? Very little to dislike, we haven't used all of the more advanced AI bot capabilities, which seem like they have a bit of a learning curve, but so does most of that technology. Review collected by and hosted on G2.com. What problems is Quiq solving and how is that benefiting you? Quiq helps our customers deploy bots to easily handle frequently asked customers, as well as provide great customer service responses across messaging channels Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Quiq? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Quiq ](https://www.g2.com/products/quiq/discussions/new) GU Guest User What is Quiq Messaging used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-quiq-messaging-used-for) [ View all Discussions ](https://www.g2.com/products/quiq/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/quiq/pricing) Quiq Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-quiq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/quiq-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a0330809447ed7d578efa0306abd74ba/liveperson.png "Product Avatar Image") LivePerson 4.3/5(207) [ Compare Now ](https://www.g2.com/compare/liveperson-vs-quiq) ##### ##### Quiq Features Conversational Platform Personalization Support Automation Seamless Escalation [ View More Features ](https://www.g2.com/products/quiq/features) ##### Categories on G2 [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Conversational Support](https://www.g2.com/categories/conversational-support) [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Bot Platforms](https://www.g2.com/categories/bot-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the top-rated voice control app for office productivity](https://www.g2.com/discussions/what-s-the-top-rated-voice-control-app-for-office-productivity)[Which workflow automation platforms have the most reliable uptime and the fewest failed task runs, based on user reviews?](https://www.g2.com/discussions/which-workflow-automation-platforms-have-the-most-reliable-uptime-and-the-fewest-failed-task-runs-based-on-user-reviews)[Top analytics software for small businesses](https://www.g2.com/discussions/top-analytics-software-for-small-businesses) [Which 3D rendering software gives the best balance of speed and visual quality for architectural walkthroughs where clients need to see the space before it is built?](https://www.g2.com/discussions/which-3d-rendering-software-gives-the-best-balance-of-speed-and-visual-quality-for-architectural-walkthroughs-where-clients-need-to-see-the-space-before-it-is-built)[Anti Money Laundering (AML)](https://www.g2.com/glossary/anti-money-laundering-aml-definition)[Pros and Cons Details](https://www.g2.com/products/quiq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)