TC
Thomas C.
Mid-Market (51-1000 emp.)
"Awesome place to partner with. Great experience overall"
5/5
What do you like best about Quiq?

Salesforce integration is tight, users can use it in App or stand alone Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Data flow is one direction, would like it to sync between Quiq and Salesforce Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq
Edit edit

We have looked at various two-way integration requests but those particular requests were no possible due to missing SFDC APIs. Please work with your sales rep or CSM to share your needs with Quiq. Our roadmap is heavily influenced by customer requests and ideas.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Quiq is simply the best!"
5/5
What do you like best about Quiq?

The user interface is super simple and interactive.

We use Salesforce and can send bulk text messages out to our membership to announce events and registration or send a survey. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

The challenge for us is that we have a small staff and we are not always at our desk. It's a good channel, but most of our responses are canned or automatic. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq
Edit edit

We can send Slack notifications to help alert staff if that would help. Also, be on the lookout for our iOS app in early 2021.

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Love Quiq!"
5/5
What do you like best about Quiq?

Feature rich. Constant updates. Great Support. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Would love it if they added Azure AD integration for our agent experience and security. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq
Edit edit

Azure AD is a common request and we are currently evaluating its inclusion in our roadmap. Please contact your sales rep and let them know you are interested in this feature. This feedback helps us prioritize our roadmap and customer commitments.

Verified User in Banking
AB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Great so far, just getting started"
3.5/5
What do you like best about Quiq?

Improves customer relations with option of another communication avenue Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Restrictions on configuration to improve overall security stance. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Great product"
4.5/5
What do you like best about Quiq?

I like the ability to chat with customers in real time, either via their cell phones or our webstore. It enables us to better serve customers who live overseas and don’t want to make long distance calls. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

I wish that I could view previous messages to review with my manager. Review collected by and hosted on G2.com.