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EC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/20/2020

"Incredible product, team, and vision"

5/5

What do you like best about Quiq?

The vision of the Quiq team is unparalleled. That vision has translated into an incredibly versatile, scalable, well-architected, and value-driving product with best-in-class support and partnership to boot. They give you all the tools to be up and running in no time at all, with the extensibility that a team like ours only dreams of. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

The only downside is the current lack of integration with Salesforce Omni-Channel (it's on their roadmap), but we've found viable workarounds that make the issue a negligible impact. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

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Thank you for your review. Yes, multiple customers have requested this and it is on our mid term roadmap.

DD

Denise D.

Marketing and Business Development Officer

Financial Services

Small-Business (50 or fewer emp.)

8/20/2020

"Easy to use"

4.5/5

What do you like best about Quiq?

We often have to transfer the messaging string to another user and Quiq allows makes it easy to do that. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Would like to be able to put the message on "hold" or "inactive" until we can research the question being asked, otherwise it goes back into the queue. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

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It's amazing to hear that Quiq has helped in streamlining your services. I understand your team is having to complete research before responding to customers at times.

When this happens there are a few options we'd like to suggest:

If the research will take less time than your current Conversation Close Timer your agent can tell the customer to please hold while they can complete this research, wait a moment to see if the customer responds, mark themselves as Current Conversations (or another appropriate custom substatus) and then mark that conversation as Inactive manually. This will prevent the response timer from counting down on your agent and allow them time to perform said research. Once they have the information needed they can go to their Inactive shelf and find the conversation and respond to your customer.

The other option would be to customize the response timer for your contact point or channel to be extended to allow for this research time, Each contact point and channel can have the Response Timeout, Inactive Time and Conversation Close Time customized.

Please feel free to contact support@quiq.com if you have any questions or if we can help with these configurations.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/9/2020

"Freshchat is significantly better"

0/5

What do you like best about Quiq?

The support from the team was superb. They were always hyper-responsive. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

1. Freshchat by Freshworks costs 7.8% of the price with more robust capabilities.

2. The platform is difficult to navigate and implementing flows is confusing

3. No app on the AppStore

4. No transparent pricing within the platform

5. It is difficult to find previous user history.

6. Slack notifications have limited capabilities Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

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As your business continues to grow, and you quickly exceed the capabilities of FreshChat, we would be glad to work with you again. We look forward to the future discussion!

RG

Rebecca G.

Senior Manager, Customer Care

Enterprise (> 1000 emp.)

8/19/2020

"Game Changer for Customer Service"

5/5

What do you like best about Quiq?

Quiq is as advertised. Easy set up & intuitive. It has been wildly successfully for us with volume increasing 50% one month after launch. Our agents love it and our consumers too! Review collected by and hosted on G2.com.

What do you dislike about Quiq?

No downsides. We've had a couple bumps with making sure it works as expected with our CRM, but Quiq has been responsive in finding a resolution. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

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Thank you for the review Rebecca. As always, please reach out to us if there is any way we can serve you better.

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

8/21/2020

"Quiq messaging helped us to stop answering the phones"

5/5

What do you like best about Quiq?

The ease of using the messaging application in Oracle Service Cloud Review collected by and hosted on G2.com.

What do you dislike about Quiq?

I am unable to think of anything I dislike about Quiq Review collected by and hosted on G2.com.

Recommendations to others considering Quiq:

Do it, it has been well worth it!! We have been using Quiq for over a year and it has helped us immensely with our customer service as we are able to answer more questions than we were when answering the phones. Review collected by and hosted on G2.com.

What problems is Quiq solving and how is that benefiting you?

We are using the Bot to answer general questions and it is working well as we have more contacts from customers than staff to answer those questions. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

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Thank you so much for the feedback. We appreciate your business.

AB

Verified User in Banking

Mid-Market (51-1000 emp.)

10/21/2020

"Very flexible and useful tool!"

4.5/5

What do you like best about Quiq?

Ease of use - using the software for communications is simple. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Some of the reporting is slightly hard to follow. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

6/29/2020

"Quiq is great....mostly"

3.5/5

What do you like best about Quiq?

It's great because you get to text with your customers, it keeps the conversations saved so you can easily look back and customers can use apple business. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

I don't love that it's hard to find past tickets with a customer, And there are a few features I feel like it's missing to make it compelte. Review collected by and hosted on G2.com.

Recommendations to others considering Quiq:

It's great! We couldn't get it to integrate with our other systems which made it hard to see when the customer had texted in, emailed in or called in easily, but it was great for our customers, they loved it. Review collected by and hosted on G2.com.

What problems is Quiq solving and how is that benefiting you?

We've wanted to get text message service for our customers for a while. We really think our customers love this, and quiq is a great, easy option. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

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Thank you for taking the time to provide feedback on your Quiq experience. We are extremely happy that your customers love interacting with you via your Quiq platform. We want to be sure you are getting the most out of your investment and would like to provide additional support in locating past tickets with your customers. If you have any of the following pieces of customer information you can search for past conversations using our out of the box reporting functionality.

Customer First Name

Customer Last Name

Customer Phone Number

Customer Email

If you are a Manager or Admin go to > Reports > Close Conversations > Set the date range the conversation may have taken place within > use the customer information filters to search by any of the information above and click Search Conversations.

If your agent needs to find a past customer conversation they can click on the filing cabinet icon next to the magnifying glass above their Active Conversation shelf and open thier closed conversations search screen. Here they can search using the same filters as mentioned above.

In regards to integrating Quiq with other systems, we are always available to assist with your integration process. Please reach out to your Account Manager for additional service options.

EP

EJ P.

Small-Business (50 or fewer emp.)

8/18/2020

"Community Minded"

5/5

What do you like best about Quiq?

Quiq invests in their community. They've donated their product to the Gallatin Valley Land Trust so members of the community can easily text us with questions about local trails. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

We don't use it frequently enough to have any negatives Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

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Thank you for the review. It's always a pleasure to support our community.

KE

Kim E.

Small-Business (50 or fewer emp.)

9/2/2020

"Amazing Service!"

5/5

What do you like best about Quiq?

Timely and friendly customer service while keeping your business's best interest in mind. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

I truthfully have no complaints with Quiq. The expertise of the staff, functionalities of the program, and ability to grow with businesses direct needs is incomparable. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

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Thank you for the review Kim. We love to see how you're using Quiq to boost efficiency in your organization.

AB

Verified User in Banking

Small-Business (50 or fewer emp.)

9/16/2020

"Awesome experience so far!"

5/5

What do you like best about Quiq?

The simplicity and efficiency to use the tool Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Quiq messaging is not fully designed for the Spanish speakers market Review collected by and hosted on G2.com.